front desk agent

Job description The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies. Key Duties & Responsibilities: * Adhere to hotel policies and procedures. * Maximize revenue by converting inquiries into bookings. * Accurately register guests and handle room assignments. * Coordinate VIP and special requests. * Operate front desk systems, process payments, and balance shift totals. * Handle room reservations, respond to emails, and manage inventory. * Maintain records, including guest registration and billing. * Assist with housekeeping coordination and maintain positive working relationships. * Perform basic maintenance tasks as needed. * Ensure a clean and organized front and back office. * Report guest complaints or security issues. * Provide local area information and transportation details. Skills & Qualifications: * Strong interpersonal and communication skills. * Ability to sell and negotiate. * Proficiency in English; knowledge of French is a plus. * Basic maintenance skills. * Eligibility to work in Canada. Competencies: * Customer Focus * Teamwork * Problem Solving * Professionalism * Reliability Physical Requirements: * Ability to stand for long periods and lift up to 25 pounds occasionally. Pay: $15.90-$16.90 per year Benefits: * On-site gym * RRSP match * Vision care Ability to commute/relocate: * Fredericton, NB E3C 2M6: reliably commute or plan to relocate before starting work (preferred) Experience: * Customer service: 1 year (preferred) Work Location: In person