front desk agent

Job Summary Are you passionate about wellness and creating a welcoming environment? STRONG Pilates Coal Harbour is seeking a *Part-Time Front Desk Agent *join our friendly and professional team. We want someone who understands the boutique fitness world, knows how to turn a first-time visitor into a loyal member, and genuinely loves being the first and last face our community sees every day. If you're organized, personable, and thrive in a client-focused setting, we?d love to hear from you! IF THIS SOUNDS LIKE YOU, KEEP READING: You have worked in a boutique fitness, wellness, or lifestyle studio and you understand the culture and pace that comes with it * Members and guests naturally gravitate toward you because you make them feel seen and valued * You are organised, proactive, and do not need to be told twice * You take pride in the environment around you and hold yourself to a high standard WHAT YOU WILL DO * Be the first point of contact for every member, guest, and prospective member who walks through our doors - in person, by phone, and by email * Handle membership inquiries and actively support the conversion of trials and leads into memberships, working alongside our Studio Sales Manager * Process memberships, class pack purchases, and point-of-sale transactions accurately * Manage bookings, check-ins, and registration through our Hapana platform * Maintain a front desk and studio environment that reflects the premium experience STRONG is known for * Support the team with administrative tasks and daily studio operations WHAT WE ARE LOOKING FOR * Minimum 1?2 years of experience in a boutique fitness, Pilates, yoga, spa, or premium wellness environment - this is non-negotiable * Demonstrated experience in a sales or membership conversion role, even informally * Exceptional interpersonal skills * Familiarity with Hapana or similar studio management software is a strong asset * Fluent English with strong written and verbal communication skills * High attention to detail and the ability to stay calm and organised in a fast-paced environment * Self-motivated and proactive: you spot what needs doing before being asked * A genuine passion for wellness, fitness, and community WHAT WE OFFER * A role at the heart of Coal Harbour's most exciting boutique studio * A warm, passionate, and supportive team environment * Complimentary access to STRONG classes * Competitive hourly rate commensurate with experience Applications without boutique fitness experience will not be considered. Job Type: Part-time Pay: $18.25-$21.00 per hour Work Location: In person