front desk agent

As a Front Desk Agent at Mountain Spirit Resort and Spa, you'll be the first point of contact for our guests, ensuring they have a warm and welcoming experience from check-in to check-out. You'll manage reservations, handle guest and owner inquiries, and provide exceptional customer service. Your role is critical in creating a positive and memorable experience for both our guests and our owners. Job Title: Front Desk Agent Location: Mountain Spirit Resort and Spa, Kimberley, British Columbia Department: Front Office Reports To: Front Office Manager Key Responsibilities: * Guest & Owner Services: Welcome guests & owners with a friendly demeanor, check them in and out efficiently, and manage room assignments. * Reservations: Handle phone and online reservations with both guests & owners, ensuring accurate input of guest information into the system. * Customer Support: Address guest & owner inquiries, concerns, and complaints promptly and professionally, providing solutions to ensure guest satisfaction. * Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. * Billing: Process payments, manage guest folios, and ensure accurate billing. * Security: Monitor security systems, report any suspicious activities, and ensure the safety of guests and staff. * General Administration: Maintain the front desk area, manage keys, and handle administrative tasks as required. Qualifications: * High school diploma or equivalent; additional qualifications in hospitality management are a plus. * Previous experience in a customer service or front desk role, preferably in the hospitality industry. * Excellent communication and interpersonal skills. * Proficiency in hotel management software and Microsoft Office Suite. * Ability to work flexible hours, including weekends and holidays. * Strong organizational skills and attention to detail. * A positive attitude and a commitment to providing exceptional guest service. *Hours: * 32-40 hours per week. Some weekends may be required. Pay: $18.50-$22.00 per hour Benefits: * Extended health care Experience: * Customer service: 1 year (preferred) Work Location: In person