front desk agent

The Front Desk Agent is the face of the hotel and is expected to represent the property professionally at all times. This is a guest-facing position where professional appearance, appropriate dress, clear and respectful speech, composure, reliability, and good judgment are required. The person at the front desk directly influences how guests perceive the hotel, and professionalism must be maintained regardless of how busy, stressful, or challenging a shift becomes. This position requires someone who is dependable, punctual, attentive, organized, and capable of handling responsibility without constant supervision. Front Desk Agents are trusted with guest information, payments, hotel operations, safety procedures, and the resolution of guest concerns. Employees must arrive prepared for their scheduled shifts, maintain a professional appearance and demeanor, communicate appropriately with guests and coworkers, and remain composed when dealing with difficult situations. This is a serious operational position. The successful candidate must understand that the standards demonstrated at the front desk reflect the standards of the entire hotel. FRONT DESK AGENT DUTIES AND RESPONSIBILITIES: * Register guests and assigns rooms. Accommodates special requests whenever possible. * Assists in pre-registration and blocking of rooms for reservations. * Thoroughly understand and adheres to proper credit and cash handling policies and procedures. * Understands room status and room status tracking. * Knows room locations, types of rooms available, and room rates. * Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. * Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. * Knows the location and types of available rooms as well as the activities and services of the property. * Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. * Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. * Maintains guest room key storage * Knows how to use front office equipment. * Process guest check-in and outs. * Performing cashier related functions like posting charges to guest accounts, raising paid out?s, currency exchange. * Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. * Uses proper telephone etiquette. * Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out?s, Foreign currency exchange etc. * Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. * Advise guest of any messages, mail, faxes, etc. received for them. * Communicate services and amenities of the hotel to guests. * Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. * Reports any unusual occurrences or requests to the manager or assistant manager. * Knows all safety and emergency procedures, Is aware of accident prevention policies. * Maintains the cleanliness and neatness of the front desk area. * Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. * Reports to General Manager/Assistant General Manager PREREQUISITES: Education: High school graduate or equivalent. Experience: Previous hotel-related experience desired. Physical: Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Job Type: Part-time Pay: $18.00 per hour Education: * Secondary School (preferred) Work Location: In person