front desk manager

Education: College/CEGEP. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Address customers' complaints or concerns. Assist clients/guests with special needs. Develop and implement business plans. Establish work schedules. Manage events. Organize and maintain inventory. Supervision: 5-10 people. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Combination of sitting, standing, walking. Personal suitability: Client focus. Excellent oral communication. Excellent written communication. Flexibility. Team player. Experience: 3 years to less than 5 years.