guest services manager

Education: College/CEGEP. or equivalent experience. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Negotiate with suppliers for the provision of materials and supplies. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Prepare budgets and monitor revenues and expenses. Prepare marketing plans. Implement marketing activities. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Develop and implement business plans. Establish work schedules. Manage events. Organize and maintain inventory. Computer and technology knowledge: MS Word. Quick Books. Central reservation system (CRS). MS Office. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Personal suitability: Client focus. Efficient interpersonal skills. Flexibility. Team player. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Employment terms options: Early morning. Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. Night. Day. Weekend. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition.