guest services manager

The Guest Services Manager oversees the front desk and guest experience for our 95-room property. This hands-on role balances administrative duties with direct guest interaction. You will lead a small team, manage daily operations, and ensure high brand standards while maintaining a welcoming atmosphere. Core Duties * Hands-on Operations: Run daily check-ins, check-outs, and audit balances. * Team Leadership: Hire, train, schedule, and motivate front desk agents. * Guest Relations: Resolve issues quickly to maintain high online review scores. * Inventory Control: Monitor room availability and coordinate closely with housekeeping. * Financial Tasks: Handle daily cash drops, billing errors, and direct bills. * Shift Coverage: Fill in at the desk during peak hours or call-outs. * Other duties as required by management Requirements * Experience: 2+ years of hotel front desk experience. * Leadership: 1+ years in a supervisory or shift-lead role. * Tech Skills: Experience with Hotel Property Management Systems (PMS). * Flexibility: Ability to work weekends, holidays, and evening shifts. Pay: From $45,000.00 per year Benefits: * On-site parking Work Location: In person