Incident Response Analyst

Job Description Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations center environment. Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs. Education and/or Work Experience Requirements:

1. Experience in managing Data center enterprise incidents. (facility, noc, soc etc.)
2. Associate's degree in IT, or equivalent experience. 0–2 years in IT or Security Ops.
3. Bachelor's degree in Information Systems, or Computer Science. 2–4 years SOC/IR experience.
4. 3–5 years of experience in incident response in data center environment. Knowledge, Skills & Abilities: Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. Familiarity with log sources (Windows, Linux, firewalls, cloud logs) Strong analytical, troubleshooting, and decision-making skills under pressure. Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST). Excellent written and verbal communication, including technical documentation. Competencies: Active learner, methodical, eager to follow procedures, dependable. Analytical, responsive, detail-oriented, collaborative, capable of leading investigations. Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts. Visionary, able to design incident response strategy, align security with business risk, lead multi-stakeholder efforts . Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Ability to use a keyboard, mouse, and other standard office equipment.