Information Technology Support Engineer

Job Title: Information Technology Support Engineer Skills: IT Support Engineer, L2 Level end user Support, Desktop/ Laptop, system imaging, Windows OS deployment, software installation/configuration, Technical Support, user onboarding/offboarding, AD, DNS, DHCP, Microsoft 365 services. Experience: 5-7+ years Location: Augusta, GA 5 Days Onsite Note : Augusta but candidate must be willing to be out of Princeton, NJ for a week for training (Expenses paid) We at Coforge are hiring an Information Technology Support Engineer with the following skillset: Key Responsibilities: Provide L2 level end-user support (desktop/laptop) in a call center environment Perform system imaging, OS deployment, and software installation/configuration Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals Offer technical support to users via calls, tickets, and in-person interactions Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning) Perform regular software updates, patches, and security checks to ensure system stability and compliance Maintain and track IT assets lifecycle ensuring audit readiness Troubleshoot LAN/Wi-Fi and basic network-related issues Basic administration and troubleshooting of AD, DNS, DHCP, and server-related tasks Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing) Handle on-call/floor support to minimize business downtime Coordinate with vendors for hardware support, procurement, and ISP-related issues Key Skills Required: Strong hands-on experience in desktop/L2 support Expertise in Windows OS, system imaging, and application deployment Working knowledge of Microsoft 365 administration and support Basic knowledge of networking and server environments Experience with IT asset management. Strong troubleshooting, communication, and user-handling skills Ability to work effectively in a fast-paced, SLA-driven environment Note: Candidate should be proactive, accountable, and capable of handling operations independently Prior experience in call center/BPO environment is highly preferred