kitchen manager

Kitchen LeaderRestaurant Vision: Serve great food and care while supporting our community.Role Vision: To lead others in the Back of House to achieve our mission and vision, while embodying the core values. Job Summary Kitchen Leader is responsible for day-to-day task management of the Back of House. They are leading the team to produce menu items in the Back of House in according to Chick-fil-A Pathway standards. They are to ensure that all food preparation is served to our highest food quality standard and that all food that is served, is served safely. They are also to ensure the Back of House is kept organized, clean and safe for all Team Members to work to their best performance.Kitchen Leader must have a growth mindset, enthusiasm, a positive attitude, and proactive. Kitchen Leader is expected to act as role models for the team, lead groups of people, and help to alleviate pressure from others on duty. Kitchen Leaders are expected to demonstrate exceptional character.In addition to these qualities, Kitchen Leader must provide constructive and positive feedback to all. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence. Primary Duties and Responsibilities may include:· Serve in an operational role in the Back of House· Lead the Kitchen team each shift with a game plan and shift forecasts· Manage Team Member performance, shift organization and staffing needs· Ensure that Team Members follow recipes and read tickets to accurately prepare all orders· Ensure that Team Members are extremely accurate with weights and measurements for all recipe items· Ensure that Team Members work at a pace to maintain restaurant's established speed of service guidelines· Communicate employee performance and policy/procedure violations to management for appropriate handling· Strictly adhere to all Company policies and procedures· Manage day-to-day responsibilities such as inventory management or food safety and quality audits· Be responsive and aware of surroundings and communication updates· Able to hold people accountable for fulfilling their role properly· Proactively seek out tasks that need to be done· Effectively train and develop Team Members and Trainers· Maintain store cleanliness and organization and quality control· Set and communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc)· Engage in and resolve customer complaints through genuine hospitalityPerform physical activities such as lifting (up to 50 lbs.), balancing, bending, standing for long periods of time, walking, handling materials, boxes, equipment, pots, pans, and navigating shelving both high and low· Act as role model for the new hires and existing team members· Provide constructive and positive feedback to all team members with the E.S.R.M Model· Enthusiastically and passionately lead by example while helping to develop a strong team with a high standard of excellence· &