L2 Production support

Job Description Must Have Technical/Functional Skills API troubleshooting (REST/SOAP). JSON/XML payload analysis. SSO technologies. SQL query and data analysis skills. Log analysis and troubleshooting. Microsoft 365 administration basics., splunk etc Roles & Responsibilities Provide Level 2 support for business-critical applications and integrations. Troubleshoot and resolve application, workflow, and data-related issues. Monitor application performance, interfaces, and batch jobs. Manage incidents, service requests, and problem tickets using ServiceNow. Perform root cause analysis (RCA) and implement corrective actions. Coordinate with vendors, developers, and infrastructure teams for issue resolution. Support user access management, SSO, and security-related requests. Validate and support application releases, upgrades, and deployments. Maintain SOPs, runbooks, knowledge articles, and support documentation. Ensure compliance with SLAs and provide timely stakeholder communication. Analyze application logs, API errors, and integration failures. Drive continuous process improvements to enhance system stability, reliability, and user experience. Salary Range: $90,000 to $110,000 per year Qualifications: BACHELOR OF COMPUTER SCIENCE