manager, hotel front office

This position is for Bridgehead's Elgin Street, Ottawa, Ontario, K2P 1M3, CanadaWho We AreWe're not just brewing specialty coffee, we're brewing change. Bridgehead is a Fairtrade and organic coffee company that?s been roasting locally and connecting communities for over 20 years. Our recent brand refresh celebrates a new chapter, one that feels bolder, more vibrant, and true to who we?ve always been, a team that cares deeply about people, the planet, and a great cup of coffee.Why Join Our TeamWe?re not just about brewing great coffee, we're about brewing better futures. If you?re someone who loves collaboration, creativity, and good conversation over great coffee, you?ll fit right in. Whether you?re a coffee enthusiast or just starting your journey, there?s a place for you here to grow, learn, and make a difference.Bridgehead Shift Supervisor: Join our Exceptional Team.At the center of our success are our extraordinary coffeehouse teams. Bridgehead team members care. They care about our customers, each other, our community, and the environment.We are currently seeking a Shift Supervisor who will be responsible for leading their team to deliver exceptional guest experiences, maintaining smooth coffeehouse operations, and upholding Bridgehead?s high standards of quality, hospitality, and care. As a Shift Supervisor, you?ll develop your leadership skills, build your coffee expertise, and contribute to a warm, welcoming environment that celebrates both excellence and authenticity. You?ll support your team through every rush, inspire confidence and collaboration, and ensure that every detail, from the perfect espresso shot to a clean, inviting store, reflects our values.Position: Coffee House Shift SupervisorLocation: Elgin Street, Ottawa, Ontario, K2P 1M3, CanadaStarting Pay: $18.70 per hour + tipsThis is role is for an existing vacancy. No AI will be used during the duration of this hiring process.What You?ll DoProvide day-to-day leadership and ensure seamless operations in the manager?s absenceMotivate and guide team members to deliver warm, genuine hospitality and outstanding coffee experiencesModel Bridgehead standards for cleanliness, quality, and efficiencyTrain, coach, and mentor Baristas to ensure consistency and skill developmentMaintain a positive, inclusive team culture that promotes collaboration and growthAnticipate and respond to customer needs with professionalism and careSupport accurate record-keeping, cash handling, and adherence to operational proceduresLead by example through professionalism, reliability, and punctualityEnsure health and safety standards are followed for both customers and team membersChampion Bridgehead?s commitment to sustainability, fair trade, and community engagementWhat We?re Looking ForMinimum of 1+ years of experience in a Shift Supervisor or similar leadership roleA professional, customer-focused hospitality mindsetStrong communication and interpersonal skillsTeam player with the ability to lead, motivate, and support othersExcellent organizational and problem-solving abilitiesPhysically fit to stand, walk, bend, twist, and lift up to 40 kg during a shiftConsistent punctuality, reliability, and accountabilityFlexibility regarding store location and hours of workCertified Food Handler Certificate (required before contract signing)Certified First Aid/CPRPost-secondary training in Hospitality, Business, or ManagementPassion for coffee, tea, and sustainable trade practicesCreativity, humor, and a positive attitudeIntegrity, openness, and kindness in every interactionOur Commitment to InclusionBridgehead is an Equal Opportunity Employer committed to building and fostering an environment where everyone feels included, valued, and heard. We strive to be inclusive, diverse, and representative of the communities we serve.We encourage applications from individuals with disabilities, Indigenous peoples, racialized individuals, people from gender and sexually diverse communities, and those with i