manager, restaurant

Restaurant Manager Toscana Italian Grill ? Calgary, ABFull-Time | Permanent About the Position Toscana Italian Grill is a family-owned Italian restaurant focused on quality food, genuine hospitality, and creating a welcoming experience for our guests. We are looking for an experienced Restaurant Manager to join our management team. This is a hands-on leadership position for someone who enjoys working with people, developing a strong team, and being actively involved in day-to-day restaurant operations. The Restaurant Manager will be responsible for overseeing service, supporting and developing staff, controlling labour, maintaining restaurant standards, and ensuring every shift operates efficiently. Key Responsibilities * Oversee daily front-of-house operations and overall restaurant service * Lead, supervise, and support servers, hosts, bartenders, and support staff * Maintain a strong presence on the floor during service * Ensure guests receive friendly, professional, and attentive service * Handle guest concerns and resolve issues professionally and promptly * Hire, onboard, train, coach, and develop employees * Create and manage weekly staff schedules based on forecasted business levels * Monitor labour costs and adjust staffing according to business needs * Conduct pre-shift meetings and communicate expectations and daily priorities * Hold employees accountable to restaurant policies and service standards * Address performance concerns and complete corrective action when necessary * Maintain a positive, respectful, and professional work environment * Coordinate closely with kitchen management to maintain strong communication between front and back of house * Manage reservations, table flow, wait times, and dining room efficiency * Complete opening and closing management responsibilities * Review server cash-outs, deposits, refunds, discounts, comps, and voids * Monitor food and beverage quality, presentation, and consistency * Assist with inventory counts, ordering, receiving, and waste control * Help manage food, beverage, labour, and other operating costs * Ensure restaurant cleanliness and organization standards are maintained * Ensure food safety, liquor service, health, and workplace safety requirements are followed * Identify equipment or maintenance issues and ensure they are addressed * Assist with restaurant promotions, special events, and initiatives to increase sales * Review guest feedback and identify opportunities to improve the restaurant * Communicate operational concerns and opportunities to senior management * Lead by example and assist the team wherever needed during busy periods What We?re Looking For * Previous restaurant management experience is strongly preferred * Strong leadership skills with the ability to coach and motivate a team * Excellent communication and interpersonal skills * Strong understanding of restaurant operations and guest service * Experience with staff scheduling and labour management * Comfortable working with POS systems, cash handling, and daily financial controls * Strong problem-solving and decision-making abilities * Organized and able to manage multiple priorities in a fast-paced environment * Ability to remain professional and composed during busy services * ProServe certification or willingness to obtain it * Knowledge of Alberta restaurant, liquor, health, and workplace safety requirements is an asset * Availability to work evenings, weekends, and holidays as required What We Offer * Competitive salary based on experience * Full-time, permanent position * Consistent management schedule * Employee dining discounts * Opportunities for advancement within a growing restaurant group * Support from an experienced management and ownership team * A family-owned restaurant environment where managers have an opportunity to contribute ideas and make an impact The Ideal Candidate We are looking for more than someone who simply supervises a shift. The