office administrator

Job Overview Join Our Team as an Office Administrator / Physiotherapy Assistant Location: Swift Care Wellness Centre- Oshawa Swift Care Wellness Centre is seeking a highly organized, reliable, pro active and experienced Office Administrator to join our growing multidisciplinary healthcare team. Our clinic offers Physiotherapy, Chiropractic Care, Massage Therapy, and other rehabilitation services. This is a full-time, performance-based role ideal for someone who thrives in a fast-paced clinical environment and values patient-centered care. Responsibilities & Duties * Deliver an exceptional patient experience - greet clients in person and over the phone with warmth and professionalism * Manage appointment scheduling accurately based on treatment plans across both locations * Answer phones, emails, and patient inquiries promptly and professionally * Handle billing for WSIB, and extended health insurance providers. * Verify insurance coverage and ensure timely and accurate submissions * Review and manage OCF forms and clinical documentation * Support clinicians with daily workflow, documentation, and records management * Maintain organized electronic medical records in compliance with clinic protocols * Prepare daily and monthly reports, balancing, invoicing, and payment reconciliation * Communicate with case managers, nurse consultants, adjusters, and legal representatives * Support overall clinic operations and administrative tasks * To assist providers in the treatment Qualifications & Skills * 1+ years of administrative experience in a Physiotherapy clinic is required * Strong working knowledge of MVA, WSIB, and extended health billing processes * Experience with clinic management and scheduling software such as Juvonno * Proficiency with Excel, Microsoft and Google Sheets * Excellent communication, organizational, and problem-solving skills * Ability to multitask efficiently in a busy clinical setting * Proactive in work, able to anticipate needs and take initiative without constant supervision * Professional, patient-focused, and team-oriented attitude * Reliable, punctual, and able to work independently * Availability for evenings and weekends What We Offer * Competitive hourly pay * Opportunity for growth within a growing company * Free onsite parking * Discounts on in-house services and products * Friendly, supportive, and collaborative team environment If you are proactive, detail-oriented, and passionate about supporting quality patient care in a clinical setting, we would love to hear from you. Only selected candidates will be contacted for an interview. No phone calls, emails, or in-person drop-offs please. Pay: $41,600.00-$45,000.00 per year Ability to commute/relocate: * Oshawa, ON L1G 7T4: reliably commute or plan to relocate before starting work (required) Experience: * Physiotherapy clinic: 2 years (required) Work Location: In person