Presales Solutions Architect

About Xage Cyberattacks on critical infrastructure, government, and private enterprises are increasing in scale, speed, and impact. Xage Security is the leader in Zero Trust for high-stakes environments, helping organizations protect what matters most. With Xage, organizations can stop cyber threats, strengthen resilience, simplify security, and move faster with confidence. We have built tremendous momentum across governments and commercial enterprises around the world, and it’s just the beginning. Recognized by Forbes as one of America’s Best Startup Employers, Xage prioritizes creativity, collaboration, and innovation in pursuit of our mission. We are headquartered in Palo Alto, CA and have global teams across North America and EMEA. We’re passionate about solving problems that have positive, real-world consequences for the lives of everyday people. We hope you’ll join us in protecting what matters most and helping organizations operate with confidence in an increasingly complex threat landscape. The Solutions Architect (aka Pre-Sales Engineer) serves as a trusted advisor and subject matter expert responsible for designing, implementing, and delivering customized cybersecurity integrations tailored to Industrial Control Systems (ICS) environments. This customer-obsessed role acts as the first line of defense for support requests while collaborating internally with product and engineering teams to advocate for client needs and influence the product roadmap. Responsibilities Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client’s business objectives. Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams. Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment. Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs. Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements. Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools. Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth. Identity gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships. Required Technical and Professional Expertise Degree in Computer Science or Engineering 8+ years of experience in developing cybersecurity solutions and services, with a focus on IAM/PAM, ICS environments, and network security. 8+ years in design and deployment of network security solutions and controls in industrial networks, (i.e., network zoning, segmentation, and isolation designs and implementation) Linux system administration & troubleshooting experience. Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution. Comfortable with one high-level programming language Proficient in Shell/Bash/Python/C++ Knowledge of virtual machines, network virtualization, and containerization technologies (Docker) Customer focus, understand customer needs and not only what customers say. People skills to gain customers respect and compassion. Understanding of Industrial Control Systems (technologies and/or environments. Examples include SCADA, DCS, RTUs, IACS, PLCs, HMIs, Engineering Workstations, Historians, etc.) Additional Requirements: Experience working directly in an industrial environment is a plus. Experience working with automation platforms, such as Ansible. Self-motivated and results focused; ability to strengthen the team and its mission. Must be able to travel up to 30% (about a week a month) Comfortable in teaching and coaching technical subjects. This role has a base salary range of $130,000–$160,000 + variable + equity