Principal - Ostro Client Success

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement. As a trusted advisor, you will deeply understand our clients' market landscapes to proactively drive continuous value, account retention, and contract renewals. You will champion client needs internally, directly influencing the Veeva Ostro product roadmap, while overseeing large-scope execution, enterprise budgets, and tight deadlines with flawless precision to maximize client ROI. 7+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client partnerships Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product launches; hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients Ability to travel, minimum once a quarter per client or as needed Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology) Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines We value your time and believe in a transparent hiring process. Here is the process you ca