production engineer

Job Description L3 Hyland OnBase Production Support Engineer Experience Required: 8+ Years Must Have Technical/Functional Skills ? Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration ? Strong SQL and database troubleshooting skills ? Experience in enterprise application architecture and support models ? Experience with integration technologies including APIs, web services, and middleware ? Knowledge of ITIL-based incident, problem, and change management Preferred Skills ? Experience in Insurance / Financial Services environments ? Exposure to OnBase migration, modernization, or transformation programs ? Experience with automation and scripting including PowerShell and batch jobs ? Experience with performance tuning and system scalability Roles & Responsibilities L3 Incident & Problem Management ? Resolve critical and complex incidents escalated from L2 support teams ? Lead root cause analysis (RCA) and implement permanent fixes Platform Engineering & Optimization ? Design and implement OnBase configurations, performance tuning, and system improvements ? Handle upgrades, patching, and system enhancements Architecture & Integration Support ? Provide SME support for integrations including APIs, middleware, and upstream systems ? Define best practices for document workflows and automation Release & Change Governance ? Lead production releases, deployment strategies, and stabilization activities ? Ensure change compliance and risk mitigation Operational Leadership ? Guide L1/L2 teams, reduce incident backlog, and improve MTTR ? Drive SLA adherence and continuous service improvement Outcome Focus ? Improve system resilience and reduce critical incidents ? Enable faster resolution of complex issues ? Optimize OnBase performance and scalability ? Ensure strong governance and release stability Essential Skills ? Hyland OnBase Architecture ? OnBase Administration ? OnBase Workflow ? OnBase Unity ? Enterprise Content Management (ECM) ? APIs and Middleware Integrations ? SQL and Database Troubleshooting ? Root Cause Analysis (RCA) ? Problem Management ? Workflow Optimization ? Automation ? Migration and Upgrade Support (OnBase ? Appian / CP4BA) Requirements Sailpoint