QA Automation Engineer

About the Role We're looking for a QA Automation Engineer to join our small, fast-moving team. You'll be hands-on with our Python-based codebase, help us build and maintain automated test coverage, and work closely with our Customer Experience (CX) team to keep things running smoothly for our users. This is a great fit for someone who's technical, curious, communicates well, and genuinely enjoys solving problems alongside a tight-knit, supportive team. What You'll Do Write and maintain automated tests (functional, integration, regression/smoke, and black-box testing) Work within our Python codebase, using Regex for pattern matching/data parsing tasks Support and maintain CI/CD pipelines (Jenkins) Query and work with data in SQL databases Test and integrate with APIs Partner with the CX team on customer-facing issues and support escalations Own recurring team responsibilities, including our onboarding runbook and weekly Monday updates to CX Explore and apply AI agents/tools to improve testing and workflows What We're Looking For Must-haves: Working knowledge of Python Familiarity with Regex Exposure to CI/CD tools (Jenkins or similar) Basic SQL / database knowledge Experience with functional, integration, regression, smoke, or black-box testing API testing experience Strong communication skills — you can explain technical issues clearly to non-technical teammates Someone who takes feedback well and grows from it Nice-to-haves: Customer support or customer-facing experience Experience working with or alongside a CX/support team Hands-on experience with AI agents or AI-assisted development tools Curiosity and enthusiasm about how AI is changing software development What You'll Bring to the Team A collaborative, easygoing attitude — we're a small, inclusive team and we like working with people who bring good energy Comfort asking questions and admitting what you don't know yet Interest in continuing to learn — we'd rather train curiosity than pretend to have all the answers Why Join Us eLumen is an innovative platform for curriculum improvement and learning assessment in higher education. We partner with AWS, Instructure, 1EdTech and other industry leaders to empower student success by making learning more legible to institutions and more transparent to individual students. Our technology stack includes AWS Neptune, Kinesis, EventBridge, Serverless Framework, and Bedrock and our AI SDLC is centered on AWS Kiro + Claude. As a member of our team, you will have the opportunity to help grow a culture that: Is a leader in its understanding of the domain Is comfortable with ambiguity (because we’re defining the future) Is results-first, with lots of collaboration (and unlimited PTO) If you want to work at a place that trusts you to be responsible and provides a sustainable culture to support that, we’d love to talk about this role.