QA Engineer, Sr. (Manual)

About Faro Health Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently, and effectively. Our software platform serves as a single source of truth for orchestrating complex clinical development. By bringing data and teams together, we empower researchers to design more intelligent trials and reach milestones faster. About The Role As a Senior Manual QA Engineer, you will be a high-impact individual contributor responsible for ensuring the reliability and integrity of different systems that conform to the Faro Health ecosystem. You are not just a tester; you are a quality advocate who understands that clinical data requires a meticulous, detail-oriented approach. Leveraging your deep expertise in SaaS, cloud-native architectures, and LLM-augmented workflows, you will analyze complex user requirements, design comprehensive test strategies, prepare and execute test cases, and serve as a mentor to junior and contractor engineers. You will play a critical role in our continuous integration environment while ensuring our manual testing foundation remains rock-solid. Qualifications 8–10+ years of experience in the Quality Assurance discipline, with a proven track record in fast-moving, growth-minded startups. Proactive expertise in leveraging Generative AI and LLM tools to augment manual testing, including synthesizing complex product requirements into test cases and identifying edge cases. Extensive experience testing cloud-native applications on AWS, Azure, or Google Cloud, and modern, multi-tenant SaaS platforms. Expert-level proficiency in SQL for deep data validation and backend integrity testing. Strong understanding of black-box, white-box, performance, security, and accessibility testing principles. Meticulous, detail-oriented mindset with strong problem-solving skills and root cause analysis capabilities. Excellent written and verbal communication skills, capable of translating technical issues into business impact. Ability to work effectively in evolving environments and across different time zones. Proficiency with quality and test management tools such as Jira and QASE. Self-motivated, proactive, and capable of managing multiple high-priority tasks independently. Responsibilities Analyze user requirements and design documents to develop detailed, risk-based test plans and manual test cases for a complex SaaS platform. Lead the execution of functional, regression, and integration test cases, documenting defects with high precision. Utilize SQL queries to analyze, manipulate, and validate test data, ensuring data integrity and accuracy. Evaluate proposed software changes to assess their impact on platform performance, scalability, and reliability. Provide technical guidance and mentorship to QA engineers to improve testing practices and team efficiency. Coordinate with Developers, Product Owners, and DevOps teams to ensure seamless communication and process alignment. Apply innovative methodologies to enhance existing QA processes and ensure adherence to development standards. Monitor and triage issues identified during the SDLC, prioritizing and addressing high-impact bugs reported by end-users. Support continuous improvement initiatives by integrating AI tools and modern testing strategies into workflows. Participate actively in design reviews, sprint planning, and daily stand-ups to ensure quality standards are maintained. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic) Short Term and Long Term Disability Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) Training & Development Reimbursement Remote or Hybrid Work Environment Peer-to-peer bonus program Company and department outings and events Stock Option Plan Office On-Premises Amenities including gym, restaurant tenant discounts, and Padel Ninet Equal Opportunity Faro Health is committed to creating an inclusive environment where all employees are treated with respect and dignity. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. We encourage applications from diverse backgrounds and are dedicated to fostering a culture of equity and inclusion in all our hiring practices. Show more Show less