Quality Assurance Specialist

Let's build something great together! We're looking for talented, self motivated individuals to build awesome stuff with our team! BizStream is looking for a Quality Assurance Specialist who is passionate about delivering exceptional digital experiences and helping teams build software with confidence. This role is ideal for someone who enjoys understanding how websites and web applications work, identifying opportunities for improvement, and collaborating with cross-functional teams to deliver high-quality solutions. As a Quality Assurance Specialist, you'll work closely with developers, designers, project managers, business analysts, digital strategists, and clients to ensure websites and web applications function as intended and provide an exceptional user experience. You'll help identify quality concerns early in the development process, communicate findings clearly, and advocate for solutions that improve both the product and the development process. Every project at BizStream is different, giving you the opportunity to work across a diverse portfolio of clients, industries, technologies, and digital experiences. You'll often balance quality efforts across multiple client engagements at the same time, making organization, adaptability, and effective prioritization key to success. If you enjoy variety, continuous learning, and solving new challenges, you'll feel right at home. As BizStream continues investing in AI-powered development, automation, and modern workflows, you'll play an important role in evolving how quality is delivered across the organization. We believe AI enhances—not replaces—critical thinking, and we're looking for someone who is excited to leverage AI responsibly to improve testing, documentation, and overall team efficiency. BizStream is a dynamic digital agency located just outside of Grand Rapids, MI, renowned for our exceptional website development, branding, and creative design services. This team is in love with technology and fascinated by design. We work hard, play hard, and all in all do whatever it takes. Discover more about our benefits, values, and culture on our Careers page. Plan and execute testing throughout the software development lifecycle for websites and web applications. Develop and maintain test plans, test cases, testing documentation, and release validation procedures. Perform functional, regression, exploratory, user acceptance, cross-browser, responsive, and accessibility testing across multiple browsers, devices, operating systems, and screen sizes. Identify, document, prioritize, and clearly communicate defects through detailed, actionable bug reports. Validate bug fixes and ensure production-ready releases meet project requirements and quality expectations. Collaborate closely with developers, designers, project managers, business analysts, digital strategists, and clients throughout each project. Participate in Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and quality reviews. Advocate for the end-user experience by identifying usability concerns and recommending improvements. Use AI-powered tools to accelerate test case creation, triage automated test failures, summarize crawler and regression results, and improve testing workflows while applying critical thinking and human judgment to validate results. Identify opportunities to improve QA processes, expand automation, and increase overall team efficiency. 3+ years of experience testing websites, web applications, or other digital products. Experience using AI-powered tools to accelerate software testing, generate or refine test cases, assist with documentation, and improve QA workflows. Strong analytical, troubleshooting, and problem-solving skills. Exceptional attention to detail and commitment to delivering high-quality work. Strong written and verbal communication skills. Experience working in an Agile software development environment. Ability to effectively prioritize work while balancing multiple projects, competing priorities, and deadlines in a fast-paced agency environment. Basic understanding of HTML and CSS, along with experience using browser developer tools to inspect and troubleshoot front-end issues. Experience with automated testing frameworks such as Playwright, Cypress, Selenium, or a willingness to learn modern test automation practices. Familiarity with WCAG 2.2 AA accessibility standards and experience testing against them. Working knowledge of JavaScript or TypeScript to support test automation, debugging, or scripting. Experience writing clear, detailed, and actionable bug reports. Strong self-management skills, including the ability to take ownership of work, prioritize tasks, and move initiatives forward. Comfortable critically evaluating AI-generated output for accuracy, completeness, and potential risks. Curiosity, adaptability, and a continuous improvement mindset with a passion for improving software quality and user experience. Experience working in an Agency / Consulting setting. Experience working with a Content Management System (Kentico, Kontent.ai, Storyblok, WordPress, or similar). Experience with visual regression testing tools. Experience testing APIs and third-party integrations using Postman, Playwright API testing, or similar tools. Familiarity with SEO best practices as they relate to website quality and user experience. Quality concerns are identified early, reducing rework and helping projects stay on schedule. Developers receive clear, actionable bug reports that enable efficient issue resolution. Multiple client projects are balanced effectively without sacrificing quality or communication. AI-powered workflows improve efficiency while maintaining high standards for quality, accuracy, and thoughtful human review. QA processes continue to evolve through automation, continuous improvement, and collaboration across teams. BizStream's commitment to quality becomes a differentiator that clients recognize and value. We love to make cool things with cool people. Have a project you'd like to collaborate on? Let's chat!