Senior Clinical Domain Expert - Falcon

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role We are seeking a versatile, deeply experienced clinical operations professional to serve as our Senior Clinical Domain Expert for Veeva Falcon. In this role, you will bring your comprehensive knowledge of Trial Master File management and CRA activities to bear, advising our technical teams as they develop next-generation AI driven automation tools. You will act as the crucial "Voice of the Customer," verifying software outputs and working directly with early adopters to transform traditional clinical trial workflows. Product Advisory & Workflow Mapping: Guide product and engineering teams on the real-world operational nuances of TMF compliance, highlighting areas ripe for agentic labor and automation Output Verification & Quality Gatekeeping: Review and confirm the system’s execution of document intake, indexing, and monitoring checks to ensure compliance with ICH-GCP standards Early Adopter Collaboration: Partner directly with early adopter companies to guide their clinical and TMF teams through the change management of moving to automated processes Scenario Curation: Build a comprehensive library of real-world clinical scenarios, TMF quality incidents, etc. to challenge and refine platform performance 5+ years of clinical trial operations experience within a pharma, biotech, or CRO environment Deep experience with eTMF management - CDISC TMF reference model, document intake, quality reviews, and audits Solid understanding of global clinical trial regulations and inspection readiness standards Exceptional communication skills, with a track record of bridging the gap between clinical teams and technical product managers Experience with clinical trial monitoring preferred Experience with Veeva Vault Clinical (Clinical Operations and EDC preferred) A strong interest in how AI and agentic automation can eliminate manual data entry, coupled with a desire to learn how to guide and verify intelligent safety systems Experience acting as a Subject Matter Expert (SME) or tester for clinical software implementations (e.g., eTMF, CTMS, EDC) We value your time and believe in a transparent hiring