Senior Complaints Handler - Housing

This role is full-time, 35 hours per week, with flexible working between 8am and 6pm. You'll complete an initial training period in the office, then move to 1-2 days a week on site. Your new role You'll join the Customer Resolution team as a Senior Complaints Handler, taking on complex and high-volume cases to support the team during a busy period. You'll lead on stage 1 and stage 2 investigations, using the Ombudsman portal, collating evidence, responding to information requests, and piecing t…