Senior Director of OEM Partner Services and Business Development

DEPARTMENT SUMMARY BlueCrest Global Services is the business unit of BlueCrest that provides equipment and software support services, professional services, and aftermarket parts for BlueCrest and third-party products worldwide. We have ~900 technician and support professionals globally that support our on-site, on-call, and parts customers on 24 x 7 x 365 basis. POSITION SUMMA RY The Senior Director of Partner Services Business Development is a senior leadership role responsible for driving growth of BlueCrest’s OEM Partner Services business providing third-party equipment maintenance, repair, installation, and upgrade services. This role leads strategic OEM partner new business acquisition through primary responsibility for customer marketing, prospecting, opportunity development, proposal / deal structuring, and new business capture of OEM Partner service progra ms. The Senior Director will serve as the primary commercial and account management interface between OEM partners to ensure partner satisfaction, service delivery performance, contract compliance, scalable program execution, and profitable gro wth. CORE POSITION RESPONSIBILITIES AND EXPECTA TIONS Business Development & OEM Partner GrowthDevelop and execute a business development strategy focused on acquiring and expanding OEM partner relationships, including overflow service, white-label service, and authorized service pro grams.Identify new OEM partnership opportunities through market analysis, competitive intelligence, and targeted out reach.Manage the end-to-end partner acquisition lifecycle, including lead generation, qualification, proposal development, contract negotiation, and onboa rding.Build executive-level relationships with OEM stakeholders across service, operations, and commercial leade rship.Drive revenue growth through expansion of service scope, geography, and equipment coverage within existing partner acc ounts. Partner Services Marketing & Demand Gen erationOversee OEM partner services marketing strategy and campaign activities to drive qualified pipeline deve lopmentPartner with the BlueCrest marketing function to develop and e xecute:Industry-focused ca mpaignsAccount-based marketing (ABM) p rogramsThought leadership (case studies, ROI c ontent)Ensure alignment between marketing activities and revenue o utcomesOptimize funnel conversion metrics from lead generation to opportunity development to closed won b usiness Commercial Negotiation & Contract Ma nagementLead the structuring and negotiation of complex, multi-year SLA and professional service agreements to govern service delivery of our OEM partner servicesPartner with the VP of Services Strategy and Program Management to define and develop pricing and service agreement models including but not lim ited to:Time & materials / per incident suppor t modelsSLA-based c ontractsSubscription / managed servicesBe the primary BlueCrest opportunity and negotiation owner with current and prospective clients to negotiate commercial terms, SLAs, and partnership ag reementsBalance deal competitiveness with margin di scipline Partner Relationship Management & Custome r SuccessAct as the voice of the OEM partner internally, ensuring alignment between partner expectations and service delivery e xecution.Lead quarterly business reviews (QBRs), performance scorecards, and strategic planning discussions with OEM partners.Drive high levels of partner satisfaction, retention, and long-term colla boration.Resolve escalations related to service quality, responsiveness, or program per formance. Service Leadership & Cross-Functional Col laborationProvide leadership and direction to field service, service operations, program management, and other support resources.Build scalable processes for acquiring and expanding OEM service programs and supporting multi-partn er growth.Lead with a growth mindset and foster a culture of accountability, operational discipline, and customer-first execution. KEY RE LATIONSHIPS Reports to Po sition Title: VP, Services Strategy and Business Development Key Collaborators: VP of Service Operations and Client Success, VP of Service Engineering and Solutio n Development QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND C ERTIFICA TIONS) RequiredBachelor’s degree in Business, Engineering, Operations, or related field.10 –15+ years of experience in business development, program management, or service operations within industrial services, OEM service networks, or field service organizations.Proven track record of closing strategic B2B partnerships and managing complex se rvice programs.Strong understanding of field service delivery models, maintenance and repair operations, and service contr act structures.Experience working with OEMs, manufacturers, or regulated equipmen t environ ments. PreferredMBA or advanced degree.Experience with white-label service partnerships or authorized service pr ovider networks.Familiarity with Field Service Management (FSM) platforms, service analytics, and performance re porting systems.Background in multi-site or national se rvice operationsService experience in the mailing o r print industry Show more Show less