Senior Project Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role We are seeking a results-driven Project Manager to act as the primary liaison between internal teams and external stakeholders. This customer-focused role involves managing key initiatives from conception to delivery, ensuring everything aligns perfectly with client objectives. The ideal candidate is a proactive collaborator who is relentless about tracking timelines, managing deliverables, and enforcing follow-ups. You possess strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution. Project Oversight Lead the end-to-end delivery of solutions, from project initiation through successful go-live and continuous improvement phases Facilitate delivery and execution of new customer implementations, managing multiple workstreams, dependencies, enforces timelines, budget and quality Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope Ensure gaps, risks and timelines are clearly communicated with clear follow-up to task owners until completion. Consistent review of overall project timeline and identify and communicate risks to project completion timeline clearly and with detailed steps to ensure success. Relationship Management Build and nurture strong, lasting relationships with customers and internal teams. Serve as the primary liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction. Guide customers in adopting industry and Veeva best practices, with a focus on long-term value realization and process optimization Customer Support Understand project objectives, timelines, deliverables, challenges, and opportunities to deliver tailored solutions. Proactively provide updates to timeline, project status, risks and gaps. Collaboration and Coordination Partner with cross-functional teams to ensure seamless delivery of services and solutions. Facilitate communication between internal departments to align on project goals and deliverables. B.S. or B.A. degree or equivalent experience PMP Certification 5-8 years of project management experience in software implementation, with a strong background in project management and customer-facing deli