sourcing specialist

Strategy & Innovation Specialist Niagara Falls Public Library Full-time, Permanent (1 position available) The Niagara Falls Public Library is seeking a Full-Time Strategy & Innovation Specialist to support the planning, implementation, and evaluation of services and strategic initiatives across the organization. As a part of the Strategy, Innovation, and Communications department, the Strategy & Innovation Specialist fosters system-wide collaboration, organizational and operational efficiency, and evidence-based decision making. This role also helps to foster a responsive, forward-looking workplace culture centred around exceptional and impactful customer experiences. Key Responsibilities Strategy and Planning * Supports the development and implementation of strategic priorities and tools, including annual work plans. * Supports the planning, monitoring, and reporting of strategic initiatives and cross-functional projects. * Supports the coordination and tracking of service delivery priorities, initiatives, and operational plans. * Participates in the budget process by providing data, analysis, and operational insights to support strategic resource decisions. * Monitors assigned budgets throughout the year. Project Coordination * Supports the coordination and implementation of strategic initiatives and cross-functional projects. * Tracks project timelines, milestones, deliverables, and action items to support successful implementation and completion. * Supports project documentation, reporting, and communication with internal stakeholders. * Facilitates collaboration among departments to advance organizational priorities. Statistics and Reporting * Leads the collection and maintenance of system statistics. * Prepares reports as required, including quarterly and annual reports to the Library Board. * Ensures the effective operation and utilization of data feedback loops, including the data dashboard, to inform evidence-based decision making. * Maintains organizational performance data and dashboards to support reporting, planning, and evidence-based decision making. Evaluation * Prepares and coordinates the deployment of surveys and other evaluation tools. * Supports evaluation planning and survey design. * Supports data analysis and data-based storytelling. * Analyzes customer feedback, service data, and organizational insights to identify trends and opportunities for improvement. Continuous Improvement * Identifies opportunities to collaboratively improve organizational practices and processes to meet evolving community demands. * Proactively identifies service and operational challenges and opportunities and develops recommendations to improve services, processes, and organizational effectiveness. * Supports the implementation of service improvements arising from organizational insights, evaluation findings, and strategic priorities, and contributes to effective change management. * Supports the monitoring and documentation of improvement initiatives. * Monitors and interprets operational and service trends, including those from other organizations, and identifies opportunities for adaptation and improvement. * Stays up-to-date on professional and community knowledge, in order to enhance services. Internal Communications * Collaborates with the Communications team to develop and maintain efficient and effective internal communication flows. * Acts as the liaison between management and staff through regular communication channels to relay policy, procedural and organizational updates, keeping everyone well-informed and maintaining system-wide consistency. * Supports communication and collaboration across departments to support the successful implementation of strategic initiatives and organizational priorities. Leadership * Collaborates with management and staff teams to ensure the effective and efficient delivery of system-wide library services, in order to fulfill the Library's strategic