spa manager

Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Spa. Tasks: Direct and control daily operations . Establish or implement policies and procedures for staff. Hire, train and supervise staff. Address customers' complaints or concerns. Schedule and confirm appointments. Plan schedules, goals and objectives. Order supplies and maintain inventory. Negotiate with suppliers for the provision of materials and supplies. Maintain inventory of supplies. Establish and maintain contact with suppliers. Ensure proper functioning of equipment. Ensure that safety standards and departmental policies are met. Answer clients' inquiries and provide information. Manage staff and assign duties. Provide customer service. Ensure hygiene and sanitation practices conform to policies and regulations. Set staff work schedules. Resolve complaints and claims . Monitor staff performance . Administer revenues and expenditures. Supervision: 11-15 people. Work conditions and physical capabilities: Attention to detail. Combination of sitting, standing, walking. Fast-paced environment. Personal suitability: Client focus. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Leadership. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Flexible hours. Experience: Experience an asset. Employment terms options: Day. Weekend. Other benefits: On-site amenities.