spa manager

Job Description At Impact, we believe confidence begins with feeling cared for, supported, and empowered. Our clinic is built on positivity, excellence, and genuine connection. We are looking for an experienced medical aesthetics professional with incredible energy, strong organization, natural leadership, and a passion for people who is ready to take ownership of the day to day operation of the clinic and grow with us. Previous experience working in a medical aesthetics or med spa environment is required for this role. This is not just a front desk role. This is a clinic management and operations role for someone who wants to become a key part of Impact?s continued growth. You will be responsible for helping lead the clinic each day and ensuring the team, client experience, schedules, sales, follow up, and overall operations are running smoothly and to a high standard. What You?ll Do * Take ownership of the day to day operation and flow of the clinic * Act as the primary point person for daily clinic operations, staff needs, client concerns, scheduling, and problem solving * Lead the team throughout the day and ensure priorities, responsibilities, and follow ups are completed * Manage multiple clients, providers, schedules, tasks, and priorities while keeping the clinic organized and running efficiently * Help set and maintain the standard for accountability, professionalism, communication, and client care across the clinic * Monitor daily and monthly clinic performance and take initiative when an area requires attention or improvement * Support monthly revenue growth and help keep the team focused on clinic performance goals * Drive bookings, lead conversion, rebooking, memberships, promotions, and treatment plan follow up * Manage and oversee client follow up and ensure new leads are being contacted consistently and effectively * Track key performance metrics including revenue, bookings, lead conversion, rebooking, memberships, follow ups, and client retention * Review clinic performance and identify areas requiring additional attention, follow up, or improvement * Ensure an exceptional, elevated client care experience from the first interaction through treatment and follow up * Support, motivate, and hold team members accountable to clinic standards and expectations * Address day to day operational challenges confidently and make sound decisions to keep the clinic running smoothly * Identify workflow issues and implement solutions that improve efficiency and clinic performance * Oversee inventory, supplies, treatment room flow, clinic presentation, and other operational needs * Maintain strong communication around clinic performance, staffing, client feedback, operational concerns, and opportunities for growth * Bring forward ideas that increase revenue, improve efficiency, strengthen client retention, and support the continued growth of the clinic * Take initiative in problem solving and confidently make day to day operational decisions when appropriate Who You Are * You have previous experience working in a medical aesthetics or med spa environment * Naturally positive, warm, and high energy * A strong and confident leader who enjoys taking ownership and responsibility * Someone who wants more than a job and is excited by the opportunity to grow into an integral leadership role within the clinic * Highly organized and able to oversee many moving parts at once * Comfortable being the person others look to for direction, answers, and problem solving * Able to prioritize effectively, make decisions, and keep the clinic moving without needing constant direction * Confident holding yourself and others accountable to responsibilities, standards, and results * Sales confident and comfortable discussing pricing, treatment plans, memberships, promotions, and rebooking * Comfortable working toward and being accountable for revenue, booking, conversion, and retention goals * Self motivated, reliable, proactive, an