Sr. Field Quality Engineer, Software

LucidmotorsCasa Grande, United States

Full TimeOn-siteSeniorLimited info disclosed

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Description

<div class="content-intro">About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.  We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.</div>Sr. Field Quality Engineer – Software  Engineering | Casa Grande, AZ  | Full-Time  About Lucid  At Lucid, we are creating an electric future without compromise. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. We build world-class vehicles by pushing performance, efficiency, and design beyond industry limits, setting new standards with vehicles like Lucid Air and Lucid Gravity.  The people here, engineers, designers, operators, and builders, came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and delivering work they're proud of. We trust you to take ownership, push beyond what is expected, and help write the playbook for what comes next.  By refusing to settle, you help shape the future of electric mobility and prove what's possible when craft and ambition refuse to compromise each other.  The Role  We are seeking a highly technical, hands-on Sr. Field Quality Engineer – Software to join our Field Quality organization. This role is focused on diagnosing, validating, and driving resolution of complex software-related customer issues across vehicle systems, connected services, ADAS, infotainment, user interfaces, diagnostics, and over-the-air (OTA) updates.  This individual will play a critical role in connecting real-world customer experiences with engineering solutions, ensuring software issues are prioritized, resolved, and prevented from recurring.  Success in this role means improving vehicle software quality, reliability, customer satisfaction, and OTA deployment success by ensuring field software issues are rapidly identified, accurately diagnosed, and effectively resolved.  What You'll Own  Software Issue Investigation & Validation  Investigate complex software-related customer concerns across vehicle domains.  Analyze logs, diagnostic data, telemetry, and field reports to identify software failure modes.  Reproduce software defects and validate issue conditions in collaboration with engineering teams.  Support investigation of intermittent and difficult-to-reproduce software issues.  Cross-Functional Technical Interface  Work closely with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, and Product teams.  Translate customer complaints and field observations into actionable technical problem statements.  Provide field-driven prioritization input for software quality improvements.  OTA & Release Quality Monitoring  Monitor field performance of software releases and OTA deployments.  Identify emerging risks following software launches and major feature updates.  Validate effectiveness of software fixes after deployment.  Support release readiness reviews and risk assessments.  Data Analytics & Field Insights  Analyze warranty claims, service repair data, telematics information, customer feedback, and software diagnostics.  Identify recurring failure signatures and software-related customer pain points.  Quantify customer impact and prioritize quality actions based on risk and frequency.  Issue Management & Escalation  Manage software-related field issues through the complete lifecycle from detection to closure.  Support executive quality reviews by providing technical assessments and field impact analysis.  Track issue progression across software versions, vehicle programs, and system architectures.  Root Cause Analysis & Corrective Actions  Partner with engineering teams to identify root causes and validate corrective actions.  Differentiate between software defects, integration issues, calibration concerns, and hardware-software interaction problems.  Verify effectiveness of corrective actions through field monitoring and validation activities.  Customer Experience Improvement  Drive reduction in repeat service visits related to software behavior.  Improve customer experience through better issue detection, diagnostics, and recovery strategies.  Support continuous improvement of software quality metrics and field performance.  What You Bring  Required  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1">Bachelor's degree in Computer Engineering, Electrical Engineering, Software Engineering, Computer Science, or a related field. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1">6+ years of experience in automotive software quality, systems engineering, diagnostics, validation, field quality, or software development. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1">Strong understanding of vehicle software architectures, diagnostics, and system interactions. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="4" data-aria-level="1">Experience analyzing logs, telemetry, diagnostic traces, and software performance data. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="5" data-aria-level="1">Strong problem-solving and root cause analysis skills. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="6" data-aria-level="1">Ability to work effectively across multiple technical organizations. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="7" data-aria-level="1">Excellent communication and technical presentation skills. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="7" data-aria-level="1">Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.</li> </ul> Preferred  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="8" data-aria-level="1">Experience with automotive software development lifecycle and release management. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="9" data-aria-level="1">Knowledge of CAN, Ethernet, vehicle networks, diagnostics, and OTA systems. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="10" data-aria-level="1">Experience with ADAS, infotainment, connectivity, or digital vehicle platforms. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="11" data-aria-level="1">Experience supporting launch programs and software quality initiatives. </li> </ul> Work Requirement  This role requires close collaboration with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, Product, and Field Quality teams. Hands-on vehicle investigation and validation activities are required. Travel may be required to support field investigations, software validation, and business needs.  Compensation and Benefits  Base salary range: [Compensation Range TBD]  Lucid offers a comprehensive and competitive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and a 401(k) plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the terms and conditions of those programs. Cash or equity incentive awards, if applicable, are determined by multiple factors, including individual performance and overall company results.  Equal Opportunity  At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.  Accessibility  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process. If you need an accommodation to participate in the application process, please contact us at [accessibility contact TBD].  Candidate Data Privacy  By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.  To All Recruitment Agencies  Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. <div class="content-conclusion"><div> Compensation & Benefits: Lucid offers a comprehensive and competitive <a href="https://mylucidbenefits.com/">benefits package</a> including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.    Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.    Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at <a href="mailto:TA-Operations@lucidmotors.com">TA-Operations <@> lucidmotors.com</a>. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.   Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our <a href="https://lucidmotors.com/media/document/candidate-privacy-notice.pdf">Candidate Privacy Notice</a>.    To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    </div></div>