System Administrator

IT Support Specialist (Onsite) Location: Sandy Springs, GA (Atlanta Area) Schedule: Monday–Friday | Standard Business Hours Work Environment: Fully Onsite About the Opportunity We are seeking an IT Support Specialist to join a fast-paced, professional organization that values collaboration, operational excellence, and exceptional customer service. This is an excellent opportunity for someone looking to grow their IT career while supporting approximately 95 end users in a highly visible, team-oriented environment. Responsibilities Provide Tier Tier 2/3 technical support to end users Manage new hire onboarding and employee offboarding Configure, deploy, and support PCs, laptops, mobile devices, and peripherals Administer Microsoft 365 user accounts and licensing Troubleshoot hardware, software, and connectivity issues Support both onsite and remote employees Manage and resolve help desk tickets while providing timely follow-up Deliver exceptional customer service to employees at all levels, including executive leadership Escalate complex technical issues when appropriate Technical Environment Microsoft 365 Microsoft Azure Active Directory / Microsoft Entra ID Windows 10 & Windows 11 Microsoft Intune (preferred) Device provisioning and endpoint management Qualifications Experience providing Tier 1-3 IT support Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Professional demeanor with strong follow-through Positive attitude and eagerness to learn Comfortable supporting executives and non-technical users Experience with Microsoft 365 and Active Directory/Entra ID preferred What You'll Find Long-term career growth opportunity Collaborative and supportive IT team Exposure to a wide range of technologies Professional environment with visibility across the organization Opportunity to make a direct impact by owning day-to-day IT support operations