System Analyst

NO C2C OR THIRD PARTY INQUIRIES System Analyst Location: Nevada City, CA-Onsite Future hybrid schedule: 1–2 remote days per week Salary: $115k - $125k Top Technical skills: Hypervisor technologies (VMWare/Hyper-V) Cloud services (Entra/Exchange/Azure) Security awareness and compliance Windows Server On-prem domain services (Active Directory, DNS, Certificate Manager)” Definition and Class Characteristics Under general direction, serves as a technical expert in network and computer technology; administers complex, large-scale local and wide area networks and/or information systems; provides training and answers questions for users on the use of application software and equipment, particularly on countywide networks and information systems; may function as a database administrator and/or security administrator on large-scale, countywide systems; and performs related work as required. The Senior Network System Analyst is the advanced journey-level of the series, able to work independently or as team lead in performing the most complex and difficult assignments, and serves as an escalation resource for other team members. Provides a wide variety of professional and technical staff in the County. Incumbents may supervise , conduct training and provide lead direction to others. Assignments at this level require full proficiency in two or more network. Elements such as LINUX, Windows Server, email administration, database administration, routers, SAN’s, VolP, firewalls, proxies, IPS, VPN, and/or OSI level 2 and OSI level 3 Switches. Examples of Duties Essential: Manages design, acquisition and installation projects; develops projected costs for information technology projects while following established project management practices. Plans and executes LAN and WAN modification and installation projects requiring team work, including interface with customers, contractors, vendors and consultants Implements advanced network security and access schemes. Resolves problems related to application software, operating system, hardware, printing, and networks; refers major system problems to appropriate specialties. Assists department users in evaluating strategic information technology options and identifying potential technology applications; designs and lays out large-scale, complex systems for installation. Installs, configures, upgrades, troubleshoots, repairs and maintains desktop computer workstations and servers and peripherals; tests hardware for proper operation. Designs, installs, configures, upgrades, troubleshoots, repairs and maintains LAN/WAN communication equipment and infra-structure equipment. Installs, configures and maintains new and/or upgraded operating systems, applications, protocols, remote access, and network software. Monitors complex LAN and server operations, checks for error and warning messages and takes corrective actions. Investigates network communications issues using techniques ranging from customer interviews to in-depth packet level diagnostics. Maintains current knowledge of the field including learning new and existing software, applications, databases and hardware. Acts as a liaison and represents the department in meetings with other departments, contractors, vendors and other agencies. May supervise team, conducting training, setting work priorities, scheduling of work, responding to customer concerns and escalations. Drives a county vehicle to all county facilities and Truckee to respond in-person to offsite needs to provide services on a weekly basis. Important: Performs remote and/or on-site diagnostics and troubleshooting using diagnostic software and basic test equipment. Performs preventive maintenance on assigned product and/or systems. Proactively recognizes and recommends technology changes to keep assigned systems current and supportable. Analyzes software conflicts, hardware problems, and operation and integration of desktop workstations and telephones within the County network and Internet environment. Adds users, assigns identification and access levels. Performs backups and other routine network or server administration duties. Attends and participates in a variety of meetings and committees. May supervise lower level staff or act as a lead to project team members Knowledge and Skills Required Knowledge in: Techniques of project planning and management Network and PC operating systems, and advanced LAN and WAN concepts; application of the OSI network model Principles and techniques of installation and troubleshooting of two or more network operating systems Internet protocols and services (WWW, FTP, NNTP, DNS, SMTP, POP3, etc.) Analog phone systems including voice and fax lines, cross connects. Principles of network security including firewalls, ACLs and network security systems. Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of network environments. Network/server configuration and administration for large scale and complex systems Command line administration of various network and server equipment Techniques for explaining technical concepts to non-technical users Principles and practices of effective supervision, work planning, evaluation and training Analytical techniques for documenting user department network requirements and translating user requirements into hardware and software specifications Development, maintenance, and troubleshooting of complex IP network structure and sub nets Skill in: Planning, coordinating and monitoring complex projects Assembling, installing, configuring, repairing and maintaining computer hardware, peripherals and components Performing advanced system administration and maintenance functions with network operating systems, hardware and software Installing, configuring, modifying and maintaining operating system, application, network, remote access, and specialized software Evaluating user department needs and recommending installations of new network equipment and servers Providing training, assisting users in problem resolution, and explaining system and application use Planning, organizing, and evaluating the work of others Coaching and counseling subordinates or team members Continually maintaining skill sets through research and learning Establishing and maintaining effective working relationships with those contacted in the course of the work Education and Experience Required Equivalent to completion of two years of college level work in computer science or a closely related field, including course work in techniques of systems analysis; and two years of journey level experience performing network user support at a level equivalent to Nevada County's classification of Network System Analyst II. Licenses and Certificates Possession of a valid driver's license within 30 days of hire. A valid Class C driver's license must be maintained throughout employment in this class to perform the essential functions of the position. Industry certification as a Microsoft Certified Systems Engineer (MSCE) or Certified Cisco Network Engineer (CCNE) or certification in security, project management, or other County products is highly desirable. Show more Show less