Team Manager - Commercial Content

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Join Veeva as we modernize solutions by delivering highly personalized and compliant content faster with AI. Veeva Commercial Content is focused on transforming MLR with AI solutions. Veeva Systems drives innovation for our customers. In this role, you will lead a team responsible for implementation of next generation technologies. Managing with a focus on operational excellence includes: Ensuring customer and employee success Leading through hands-on and strategic initiatives Cultivating a positive and productive environment Becoming an expert on our people, products and processes and obtain certification in our solutions Driving new practices to support ongoing adoption of new features and capabilities Creating innovative collateral to support live customers Partnering with global and cross-function teams to provide the best outcomes Are you ready to leverage your leadership to bring innovation to our customers in Life Sciences? This is a remote, US-based, position with required travel. Lead an implementation team that services customers Responsible for hiring, performance management, and mentorship Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers Managing supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success Support and coach your team. Find and create billable work to drive productivity and hold your team accountable Manage escalations and support sales and other teams in the pre-sales process Cultivate trusted relationships with customers Provide executive oversight of internal initiatives and project sponsorship Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success 5+ years of software services experience at a software vendor or consulting firm 2+ years in people management Has grown and led a team of customer-facing software consultants Operational excellence in leading Services including utilization and resource manage