Technical Support

Aseva is hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support tickets and provide responsive help across phone, email, chat, and occasional onsite troubleshooting. This role owns assigned tickets end-to-end, including escalations, outage queue management, and proactive customer updates. You will act as a liaison between customers, account management, and technical teams to ensure issues are resolved quickly and communicated clearly. In addition to daily support, you will complete assigned initiatives, contribute to projects, and drive process improvements that increase operational efficiency. Consistent on-site attendance is required. Compensation: $20 - $25 hourly Show more Show less