Technical Support Specialist

Technical Support Engineer (Remote – Retail / POS Systems) We’re looking for a customer-focused Technical Support Engineer to join a growing team supporting retail technology environments. This is a fully remote role, but flexibility is key — our clients operate in retail, so support coverage includes mornings, nights, weekends, and holidays. If you’ve worked with POS systems, payment platforms, or retail technology and enjoy solving problems in a fast-paced environment, this could be a great fit. What You’ll Do Serve as a primary point of contact for customers via phone and email Troubleshoot and resolve issues related to POS systems, payment software, and retail technology Support credit card machines, transaction processing, and store-level technology environments Document issues, resolutions, and customer interactions clearly and accurately Escalate complex technical problems as needed and follow through to resolution Deliver a high level of customer service in a time-sensitive, high-volume setting What We’re Looking For Experience supporting POS systems, payment platforms, or retail technology environments Familiarity with credit card machines, payment processing, or similar systems is a strong plus Comfortable handling a high volume of phone and email support Strong troubleshooting skills with the ability to think on your feet Excellent communication skills and a customer-first mindset Ability to work a flexible schedule, including evenings, weekends, and varying shifts Why Join Us Fully remote work environment Exposure to modern retail and payment technologies Collaborative team with strong support structure Opportunity to grow within a fast-moving organization $50,000 - $65,000 yearly salary Full medical, vision & dental benefits Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Show more Show less