front desk agent

Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Personal suitability: Client focus. Excellent oral communication. Organized. Reliability. Team player. Screening questions: Do you have experience working in this field?. Experience: 7 months to less than 1 year. Employment terms options: Shift. Flexible hours. Health benefits: Dental plan. Health care plan. Vision care benefits.