customer service representative - call centre

*Full-Time Customer Service Representative * Monday to Friday, 8:30AM ? 5:00PM About Us: Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of Integrity, Accountability and Teamwork has helped us build our reputation as a reliable freight carrier, and a fair employer. We are currently seeking a dedicated Customer Service Representative to join our team. The successful candidate will be responsible for maintaining a high level of customer service and satisfaction in all interactions including, but not limited to, handling customer inquiries and resolving customer concerns. What You?ll Do: * Respond to customer requests for shipment status ? tracking and tracing, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations. * Address customer concerns regarding overages, shortages and damages (OS&D). * Provide guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested. * Collaborate and partner with Operations and Branches to meet customer service requests. * Update and maintain departmental databases (TMS & CRM) with relevant, up-to-date information. * Proactively communicate customer concerns and issues to the Business Development department. * Generate sales leads on an on-going basis and forwards to the Business Development department. * Participate in other related duties and projects as assigned. What You Have: * High School diploma; with courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience. * Proven customer service experience. * Knowledge of LTL freight-handling requirements preferred. * Experience with a Customer Relationship Management (CRM) preferred. * Experience with a Transportation Management System (TMS) preferred. * Solid knowledge of the geography of British Columbia. * Intermediate level use of the Microsoft Office suite of programs. * Flexibility to work different shift and overtime as required. Who You Are: * A strong team contributor with the ability to work effectively as part of a team; collaborating with others to achieve goals and objectives. * Service-oriented with exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations. * A clear communicator with excellent written and verbal skills, enabling effective request and delivery of information. * Highly organized with a proven ability to effectively prioritize work to meet deadlines. Why Apply? * Starting rate of $23.53 per hour * Extended Health and Dental * Life Insurance/AD&D * Employee Assistance Program * Employer matched RRSP * Opportunity to work with a leading freight organization, proudly serving BC Job Types: Full-time, Permanent Pay: From $23.53 per hour Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * RRSP match Work Location: In person