Cloud Engineer

Job Description: Strong hands-on experience in AWS Cloud Strong expertise in Amazon Connect development and implementation Hands-on experience with Amazon Connect Contact Flow design, development, and optimization Experience configuring routing profiles, queues, agents, and user management in Amazon Connect Experience integrating Amazon Connect with AWS Lambda for dynamic workflows and automation Experience integrating Amazon Connect with third-party applications, CRMs, and REST APIs Hands-on experience with Amazon Lex chatbot integrations Experience with Amazon Connect Streams API and Contact Control Panel (CCP) customization Experience with Contact Lens, CloudWatch, and AWS analytics/reporting tools Knowledge of omnichannel communication workflows including voice, chat, and task management Strong experience building microservices and serverless architectures Proficiency in backend development using Java, Node.js, and/or Python Show more Show less