Data Analyst

Data Analyst| Remote Optomi, in partnership with a global leader in the retail industry, is seeking a Data Analyst to join their team! This role supports a growing program that manages over $93 million in sales! What the right candidate will have: 1–3 years of experience in a data analyst or similar role. Proficiency in Tableau, Excel (basic knowledge), and SQL (basic knowledge). Strong communication skills and a sales-focused mindset. Demonstrated ability to work cross-functionally and directly with customers. Detail-oriented with a passion for improving customer experience and operational workflows. Nice to haves: Experience with Python or other scripting languages. Exposure to AI/ML concepts or tools. Familiarity with Google BigQuery. Understanding of sales organizations or account management structures. Responsibilities of the right candidate: Maintain and manage Excel trackers to monitor application statuses and customer onboarding. Work closely with the account team to scale new capabilities and improve in-store application experiences. Partner with sales reps to identify, onboard, and support customers in accessing Trade Credit services. Communicate directly with customers to resolve issues, collect feedback, and promote program participation. Use Tableau, SQL, and Google BigQuery to create dashboards and generate actionable insights. Help automate reporting processes and simplify data workflows for better team visibility and efficiency. Collaborate with stakeholders to refine customer journey processes, including shortening the application process and supporting in-store integration. Partner with internal data consultants and full-time staff to clean, analyze, and visualize data for process improvement.