Technical Support Specialist

We are seeking a Technical Support Specialist (Level II) to join a fast-paced Deskside IT team in New York City. This is an urgent 3-month contract opportunity starting ASAP, requiring full onsite work Monday–Friday, 10:30 AM–7:00 PM. Key Responsibilities Provide Level II deskside support for hardware and software issues Troubleshoot Windows OS, MS Office, VoIP systems, mobile devices, and remote access tools Resolve incidents and service requests through ticketing systems (ServiceNow preferred) Follow established procedures, documentation, and escalation path Deliver high-quality customer service in a professional environment Candidate Profile Bachelor’s degree or equivalent experience 2+ years of hands-on IT support experience (Windows environments required) Strong experience supporting end-user technologies (laptops, desktops, smartphones, MS Office, VoIP) ServiceNow experience strongly preferred Law firm or professional services environment experience highly preferred Comfortable with repetitive, process-driven tasks and detailed documentation Excellent communication and client service skills Show more Show less