Find Your Dream Career

At Skillsoft , we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is building an integrated commercial function that unifies pricing, deal desk, contract negotiation, and adjacent commercial capabilities, governing price and discount on a ~$250M Enterprise ARR base. As the Director, Renewals Operations, you will have the opportunity to co-lead the future-state design of this function and end-to-end commercial process redesign, then build and run it as its operating leader. This is a design-and-operate full-lifecycle role where you shape the function, pilot its priority capabilities, and carry it into steady-state ownership. Key Responsibilities: Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base Co-manage future-state design of the function and end-to-end commercial process redesign. Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function. Redesign commercial processes for speed and productivity with AI as a radical enabler. Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle. Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions. Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance. Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance. Skills & Qualifications to Be Successful: 12+ years of experience running a SaaS/PaaS integrated commercial operations organization with a Bachelor's degree or equivalent experience 6+ years leading teams that own deal desk, pricing, or discount governance at scale. Experience managing pricing and discount governance at scale, as well as commercial policy design. Process redesign expertise with an AI/automation-forward orientation Strong analytical command of deal, discount, and margin economics Executive presence and cross-functional authority across Sales, Legal, and Finance Location Preference: Boston, MA or East Coast with the ability to travel up to 20% Preferred Skills & Experience MBA or Advanced Degree in a quantitative or business field Industry-specific experience in learning technology or enterprise SaaS MBA or Advanced Degree in Finance Target base salary range for this job requisition is anticipated to be approximately $215,000 - $235,000 annualized. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary. Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing. MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com . Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

At Morning Brew Inc., we mix what you need to know with our unique brand of wit to attract, and build real relationships with, the next generation of business leaders. We speak to them like people, ensuring they get the context and insight needed to make decisions every day. Loyalty and trust are our most valuable currencies. Whether scrolling, reading, watching, or listening, our audience trusts us for credible, entertaining business content that makes an impact on their personal and professional lives. The Morning Brew team is clever, creative, and growing fast. Want in? Read on. OVERVIEW Are you the go-to in your group chat for breaking down complicated news out of Wall Street, Silicon Valley, and Washington? Do you have a passion for staying current and the ability to maintain your sense of humor even when the news is rough? Then let's talk. We're looking for an enthusiastic, voice-y writer to write for Morning Brew's flagship daily newsletter and occasionally craft content for our social media accounts on a weekend schedule. Morning Brew's newsletter, read by more than 4 million people seven days a week, offers a recap of the day's news from the business world and beyond in just a five-minute read. Its secret sauce is not just expert curation of the news, but also the way that information is presented—in a friendly, funny, and inclusive voice. We deliver all the important updates our readers need to start their day without making them want to crawl back into bed. Morning Brew has also become a major force on social channels such as Instagram, Twitter, and TikTok. On these platforms, the Brew brings the same blend of style and information to engage readers when they're not in their inbox. The purpose of this role is to maintain the continuity and quality of the Brew's newsletter and social accounts from the end of the week through the weekend. WHAT YOU'LL DO Write for the flagship newsletter, writing at least one story per day, as well as a weekly market recap and week ahead preview Contribute story ideas and pitches for the newsletter Write up tweets or Instagram posts when major news breaks WHAT YOU'LL BRING A minimum of three years writing in a newsroom or media environment, ideally covering business, markets, or world events Excellent editorial judgment and attention to detail Comfort working under tight deadlines Ability to use humor in your writing (puns encouraged) Fluency with online publishing tools and collaborative workflows Familiarity with social platforms and the ability to distill news stories into X-length posts and find the perfect meme to match COMPENSATION $75,000 - $80,000 *Final offers for this job will be made within the parameters of the salary range provided, commensurate with experience. Total offer package to include benefits highlighted under our perks section below. Compensation Additional Information HOW WE TREAT EACH OTHER Respectful Cando r -- We believe that engaging in timely, constructive, and open discourse is an act of respect that makes for a more transparent and productive work environment. Empathy -- We establish a strong partnership of trust with our co-workers and partners. We build human connections in order to understand each other. Inclusivity -- Morning Brew Inc is deeply committed to fostering a transparently inclusive workplace environment, and people of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply. HOW WE TREAT OUR WORK Curiosity -- We learn every day through deliberate inquiry and exploration. We re-examine assumptions to be a better company, offer better products, and become better colleagues. Accountability -- We celebrate our successes and own our failures. Taking responsibility for our actions allows us to learn from our experiences. Bias Toward Action -- We know speed matters in business so we embrace quick and calculated risk-taking. We understand that many actions are reversible and therefore we are solutions-oriented, even when facing obstacles and challenges. Challenger Mentality -- We don't allow ourselves to be comfortable with our success. We are hungry to become the best and create more value for our audience. Clarity of Purpose -- We understand the "why" in our work, which helps us to operate at our highest level of performance and efficiency. PERKS While being surrounded by a bunch of cool people who look great in crewnecks is its own reward, we have plenty more to offer. Brew's HQ: Pick an adjustable standing desk or cozy corner and load up on free coffee (duh) and snacks at our new two-story office space in NYC's Flatiron District. 401(k) employer match: We want to help you prepare for the future, now. Premium health, vision, and dental plans: Your health matters! Mental health benefits: Personalized plans and programs to promote your mental well-being. Extra help when you need it: Including a care concierge, plus free access to One Medical and the Calm app. Family planning: Want to join #brewparents? Generous paid parental leave and fertility coverage for eligible employees. Employee Resource Groups: Black Coffee, LGBTQ Brew, AAPI Brew, Cafe Con Leche, and Grounded Gym and workout class reimbursements: It pays to be healthy. Annual learning credit: Want to learn something new? We'll reimburse you. BRIEF BREW HISTORY Morning Brew Inc. was founded in 2015 by two entrepreneurial college students who noticed their peers were not consuming legacy media resources about business and finance news, but had a high desire to learn about those topics. What started as a small on-campus email has since evolved into a multi-channel media company that operates 20+ unique content franchises. All while maintaining our witty, honest and engaging tone that millions of loyal MBI audience members rely upon daily to better navigate the world. In 2020 a majority stake in MBI was acquired by Axel Springer SE and in February 2025 that position was increased to full ownership of the business. Axel Springer SE is a family-owned, transatlantic media company headquartered in Berlin and New York that is committed to the values of a free and informed society. To learn more about Axel Springer SE and what defines us, visit http://axelspringer.com/en/what-defines-us .

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? About Our Opportunity Flex exists to make paying rent work the way real life actually works — smoothing out cash flow, helping renters avoid late fees, and letting them build credit instead of falling behind. As a Senior Staff Software Engineer, you'll oversee the technical roadmap for the team, working across APIs, SDKs, and Web experiences. You will work with teams across the organization including Engineering, Product, Design, Infrastructure, Sales, Partner and Customer Success to ensure that the technical strategy meets our goals. We expect you to be hands-on and execute work as an individual, and build products that allow for flexibility as we evolve our product offerings. About Our Team! We have some really exciting teams who are looking for an amazing engineer like you! Check them out! Partner Integrations - Partner integrations work to standardize APIs, tools, and processes that let external partners connect to Flex for data sharing and payments across entry points like Flex Anywhere Who thrives here? A Doer — you get things done efficiently, and you're comfortable rolling up your sleeves when something's blocking the team. An Owner — you take full accountability for what you build, from design through production, and you always have a plan B. Someone Collaborative — you bring people together to pressure-test ideas rather than working in a silo. Someone with Precision — your code and your communication are both clear, because ideas only matter once others can act on them. Someone Resilient — systems break and priorities shift, and you adapt without losing momentum. Someone Humble — you care more about getting to the right answer than being the one who's right. Qualifications: Bachelor or above degree in Computer Science or a related field Minimum of 10 years experience in software engineering, with at least 3 years of technical leadership experience in a hands-on capacity Ability to work on a globally-distributed team with a high degree of ownership Experience leading the delivery of multiple highly impactful products end to end, on time with a high quality bar Experience working with technical and non-technical stakeholders, successfully aligning and setting expectations on scope and delivery Ability to drive yourself and your team to bring quality and consistency to their code and architecture, without compromising velocity Ability to grow in a fast-paced and dynamic environment that will challenge you to always bring your best Experience in designing and developing solutions that maximize ROI and lead to significant business impact Experience working in FinTech and familiar with major payment rails Experience working with Sales stakeholders and/or building products for Sales professionals Experience building integrations with external partners & managing relationships with external stakeholders Experience working on AWS cloud based applications Compensation Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate's starting pay will be commensurate with their experience, qualifications, and Flex's internal leveling guidelines and benchmarks. Tier 1 (NYC/Bay Area, Los Angeles, Seattle) $240,000—$300,000 USD Tier 2 (Austin, Washington D.C. Philadelphia, San Diego, Chicago, Atlanta) $216,000—$270,000 USD Tier 3 (Salt Lake City, all other USA cities) $204,000—$255,000 USD Life at Flex We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits For full-time U.S. employees we offer: Competitive medical, dental, and vision Company equity 401(k) plan with company match Unlimited paid time off + 13 company paid holidays Parental leave Free Flex subscription For full-time non-U.S. employees, we offer: Competitive compensation + company equity Unlimited PTO

Private practice with no doors and no overhead. BetterHelp is one of the world's largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead. You provide the expertise. We handle the rest. Why Join BetterHelp New hourly compensation: $55 - $70 per hour for live sessions. $650 Health Benefit Stipend: Eligibility for the Health Benefit Stipend requires a continuous commitment of 30 hours a week No insurance headaches. No clawbacks. No payment delays. We handle everything — you get paid weekly for every session. Ai documentation. Increase Caseloads: 70% of clients use insurance, helping you build and sustain a strong caseload. Therapist Perks Program: Exclusive discounts and perks on clinical tools, professional resources, and wellness benefits. Additional Benefits Work from the comfort of home (fully remote) Flexible schedule – you set your own hours. Free access to 390+ CEU courses Free BetterHelp membership for self-care Additional bonuses & incentives for high performers Zero overhead: No fees are collected from the therapist, ever. Autonomy over clinical decisions Access and connect with our community of over 30,000 therapists We're Looking For LCSW, LPC, LMFT, LMHC, Licensed Professional Counselor, or Psychologist / PsyD Experienced Mental Health Therapist or Counselor with a passion for helping adults. Requirements: 3+ years of mental health counseling experience Master's or Doctorate in Counseling, Psychology, Social Work, or Marriage & Family Therapy Fully independent license (LCSW, LPC, LMFT, LMHC, etc.) and can provide therapy without supervision. U.S. residency, private workspace, reliable internet, and liability insurance A private and professional environment for conducting sessions. Excellent written communication. Must have professional liability insurance. Reliable Internet connection. Currently residing in the US. NOTE: Unfortunately, if you are an intern or if you require supervision to provide therapy services, you cannot be a provider on BetterHelp at this time. Also, we are unable to accept substance abuse counselors, school counselors, registered nurses, career counselors, Christian counselors, and business coaches (unless they have an additional license as a mental health counselor).

Clover Health 's People Operations team is the strategic force behind our human capital management. We attract and recruit top talent, manage employee lifecycle processes, and foster career development and continuous learning. We're proud of our data-driven approach to talent engagement and feel privileged to support our global workforce. We are seeking a Director, Enterprise Initiatives & Enablement, to lead change management across employee-impacting initiatives and help our people understand, adopt, and sustain changes that improve how we work. Reporting to our Chief People Officer, you will connect enterprise priorities with the planning, communication, training, and follow-through needed to make employee-impacting initiatives successful. Your focus will be on internally facing change across technology, operations, policies, and ways of working, including initiatives with broader business implications. You will work across People Operations, technology and architecture, internal communications, business teams, and executive leadership. You will bring a clear view of the portfolio, surface dependencies and risks early, help teams make decisions, and stay engaged through adoption. As the work grows, this role may lead portfolio operations or initiative delivery staff. As a Director, Enterprise Portfolio Management, you will: Own a coherent view of major employee-impacting initiatives, including their priorities, owners, dependencies, timing, risks, and readiness for change. Design, build and apply AI to improve decision-making and operational efficiency while providing appropriate confidentiality, governance, and human oversight. Establish practical governance for intake, prioritization, status reporting, decisions, and escalation so leaders and delivery teams can act on the same information. Partner with technology, infrastructure, and architecture leaders to understand how system and process changes affect employees, and sequence work around business cadences and competing priorities. Lead change plans that cover stakeholder alignment, employee communications, training and retraining, launch readiness, adoption, and reinforcement. Translate complex technical, operational, or policy changes into clear messages and actions for the employees and leaders affected. Identify resistance, gaps in ownership, and other barriers to adoption early; bring the right partners together to resolve them and hold teams accountable through implementation. Coordinate with internal communications and People Operations on timely, relevant information, and support related people, operating, and organizational processes. Build trust across functions, navigate ambiguity and competing viewpoints, and give executives a clear account of progress, tradeoffs, and decisions needed. Success in this role looks like: Leaders have a clear, shared view of which initiatives matter most, how they are sequenced, and where decisions or support are needed. Stakeholders understand ownership, dependencies, milestones, and next steps, with risks and organizational readiness visible early. Employees receive useful, appropriately tailored communications and the training they need before and after changes launch. Major changes become part of how people work, with adoption and reinforcement continuing beyond initial delivery. Cross-functional teams work through competing priorities and follow through on commitments from planning to sustained use. You should get in touch if: 7+ years of experience leading enterprise portfolio management, cross-functional program delivery, technology change management, or internal operations work with meaningful employee impact. You are an experienced Operator, comfortable influencing without direct authority, navigating personalities, and holding stakeholders accountable. You have experience operating in a public company or regulated environment and understand the visibility, governance, and accountability it requires. You know how people absorb information, respond to change, and build new habits, and you can turn that understanding into effective communication and adoption plans. You communicate clearly with employees and executives, exercise sound judgment, discernment and influence stakeholders without relying on direct authority. You can connect strategy to hands-on execution, manage ambiguity and strong personalities, and keep complex work moving to completion. You bring a systems view and business acumen across technology, finance, operations, employees, and culture. Experience with technology, infrastructure, architecture, or enterprise systems change is preferred. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $150,000—$195,000 USD

Hi, we're Oscar. We're hiring a Director, Actuarial to join our Actuarial team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Director, Actuarial, plays an important role in Oscar's actuarial department, leading a skilled team to manage Regional pricing across multiple states, drive strategic decisions and ensure regulatory compliance. Additionally, responsibilities will extend to mentoring and developing Oscar's team of actuaries. This team includes Associate Directors, Managers, and Analysts. Responsibilities will also involve collaborating closely with cross-functional teams in Finance, P&L, Product Development, and others. This actuarial leadership position makes critical actuarial decisions, has ownership of financial estimates and forecasts, and communicates recommendations to senior executives. You will report into the VP, Actuarial. Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $198,720 - $260,820 per year. The base pay for this role in all other locations is: $178,848 - $234,738 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses. Responsibilities: Own decision-making responsibilities related to Actuarial methodologies, model enhancements, and business initiatives including but not limited to continually refining Actuarial approaches across the Director's portfolio and the business as a whole. Oversee the end-to-end actuarial pricing processes within a specific portfolio. Promote long-term goals and objectives that guide the strategic direction of the Actuarial function as a whole. Have an in-depth understanding of key financial risks and opportunities within the domain and more broadly across Oscar's business. Apply learnings to guide analytical pricing, prospective pricing strategy, SAE considerations, network strategy, and other unique mitigation strategies. Mentor, coach, and provide Actuarial team members with regular feedback and developmental guidance. Provide an Actuarial viewpoint within cross-functional discussions across finance, P&L, product development, etc. to drive business objectives, insights, and understandings. Lead and shape Oscar Actuarial best practices with respect to automation and documentation. Develop strong relationships, rapport, and lines of communication with both internal and external senior stakeholders. Compliance with all applicable laws and regulations. Other duties as assigned. Requirements: Bachelor's degree in a STEM field, or 4 years commensurate experience. Fellow of the Society of Actuaries (SOA), or on the track to become one. 10+ years of actuarial and/or quantitative analysis experience. Bonus points: Excellent communication, collaboration, and relationship-building skills. Strong understanding of health insurance concepts and nuances. Prior experience leading teams of healthcare actuaries. This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report into the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities: Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations Form working relationships with all partners. Support the leadership team by identifying issues through established escalation pathways Monitor and track the health of all assigned work-in-progress issues. Escalate and resolve issues to ensure appropriate turnaround times Participate in process improvement projects Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) Compliance with all applicable laws and regulations Other duties as assigned Requirements: 1+ years of experience in a high-volume or customer-focused setting. 6+ Months of healthcare experience High school diploma or GED Bonus points: Strong quantitative or analytical skills focused on identifying or solving problems Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. Experience manipulating and entering accurate data Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Inference organization serves Claude to millions of users and enterprise customers, across our own products and the world's largest cloud platforms, with the speed, reliability, and efficiency that frontier AI demands. The stack that makes this possible is deep and tightly coupled: accelerator kernels, an in-house inference engine that manages the entire token path for both production and research workloads, distributed routing, autoscaling, and capacity management. Every layer affects the others, often in ways that are hard to see in isolation. We build across GPUs, TPUs, and Trainium, and the complexity of building, testing, and shipping inference software grows with every platform we add. We're looking for a Technical Program Manager to drive the programs that scale it. The work spans four closely coupled areas: Scaling and infrastructure. Routing, autoscaling, and capacity management for the serving fleet, and bringing new capacity online. Velocity. The toolchains, development environments, and CI/CD that let inference engineers build, test, and ship across every accelerator platform. Inference engine. The software between the accelerator kernels and the routing layer that serves every request. Performance. Improving throughput, latency, cost, and reliability across the stack, with correctness treated as part of performance. This is not a status-tracking role. You'll own outcomes end to end, often where no single team is accountable for the whole picture. Much of your value comes from crossing boundaries into Research, Safeguards, Security, Compute, Infrastructure, API, and our cloud and silicon partners, and bringing back the requirements and dependencies that no team sees from inside its own space. There is little process to inherit, and we want to keep it that way: you'll build the minimum machinery the work needs and remove it when it stops helping. And because this is Anthropic, you'll have Claude as a collaborator. We expect TPMs on this team to push hard on what AI-assisted program management and fleet operations can look like. Key responsibilities Own the programs that scale Claude's serving fleet across accelerator and cloud platforms, from early direction through delivery. Drive new capacity online end to end, working across compute, infrastructure, security, networking, and inference teams so one person is accountable for the whole path. Build visibility into supply, demand, and utilization with capacity and finance partners, and drive trade-offs among utilization, cost, latency, and reliability to a clear decision. Lead reliability programs and large migrations without disrupting production traffic or research, and make sure incident follow-ups land in team roadmaps. Drive the programs that make inference engineers faster: define the productivity metrics that matter, find the bottlenecks, and improve how software is built, tested, and released across platforms, in step with Anthropic's central Infrastructure org. Coordinate roadmaps and priorities across the production, research, and safeguards needs that depend on the same teams. Track performance and efficiency work from opportunity to measured impact in production, with correctness held as a release criterion. Own inference readiness for model launches alongside our launch TPMs. Minimum qualifications 7+ years of experience as a TPM, or in an equivalent engineering or SRE lead role, owning large multi-team infrastructure programs end to end in production distributed systems, ML infrastructure, or cloud platforms. You can speak to the outcomes in detail, including where a program slipped and what you did about it. Technical fluency in large-scale serving infrastructure, including request routing and load balancing, autoscaling, capacity planning, cluster orchestration, deployment and rollout, and observability. You know enough to challenge a design, find the real risk, and add value beyond tracking. A working understanding of how LLM inference uses hardware (prefill and decode, batching, caching, compute versus memory bandwidth versus interconnect), or a track record of getting deep in an unfamiliar technical domain quickly. A track record of building program mechanisms from scratch on ambiguous, fast-moving efforts, and of retiring process that has stopped earning its keep. The ability to drive outcomes across organizations you don't manage, with competing priorities and unclear decision ownership. You read people and rooms well, know when to push and when to listen, and earn the trust of senior engineers and researchers. Strong written communication, including plans, reviews, and executive updates that many teams depend on. Low ego and high ownership. You do whatever the program needs, whether that is writing a script, running an incident bridge, or chasing a quota, and you care more about the outcome than about scope or credit. Care about Anthropic's mission and about serving frontier AI safely and reliably. Preferred qualifications Direct experience with LLM or ML inference serving at scale, such as model servers, batching and scheduling, KV caching, quantization, speculative decoding, or multi-model routing. Experience with accelerator infrastructure (GPU, TPU, or Trainium), including cluster bring-up, hardware qualification, or running one workload across more than one accelerator platform. Experience managing capacity across multiple clouds or regions, including demand forecasting, headroom policy, cost modeling, or unit economics for compute-heavy services. Experience with developer productivity, release engineering, or CI/CD at scale, especially for hardware-dependent workloads, and with using engineering metrics to measurably raise velocity. Experience running performance or efficiency programs, with enough grounding in rooflines, kernels, ML compilers (XLA, Triton, Neuron), numerics, or collective communication to reason about trade-offs with the engineers doing the work. Familiarity with Kubernetes-based orchestration and job scheduling. Experience working with research teams and turning their needs into infrastructure requirements. Practical experience using AI tools in your own workflow, including building automations or agents, and clear ideas about where they help and where they don't. The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $290,000 — $435,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Developers and enterprises build on Claude through the Claude Platform. Our models are getting exponentially more intelligent, and our APIs and developer tools need to evolve just as quickly so developers can take advantage of that intelligence safely. We're hiring Engineering Managers to lead teams that build these APIs and developer tools. We are shipping APIs and infrastructure for building and running agents in production. These APIs ship alongside SDKs, docs, and tooling that developers (and agents!) utilize in order to build high quality integrations. These abstractions are backed by our identity, verification, and trust platform, which lets us scale access to Claude responsibly. Key responsibilities Lead a team of engineers to ship high quality work quickly, owning planning, prioritization, delivery, and operational health Partner with product to set your team's roadmap, and bring a strong point of view on what developers need Talk to customers directly and turn what you learn into engineering priorities Guide API design and architecture decisions for distributed systems that have to stay reliable as usage grows Work closely with Research, Safeguards, Security, and go-to-market teams to bring new model capabilities to developers safely Recruit, coach, and grow strong engineers Minimum qualifications You have experience managing high-performing software engineering teams shipping developer products, including hiring, coaching, and performance management You're product-minded and customer-oriented. You care about who uses what your team builds, and you've shaped roadmaps alongside product partners You've built and scaled distributed systems in production, and you have the technical depth required to guide architecture and API design You've led teams that ship quickly and hold a high quality bar You collaborate well across functions and can align teams you don't manage You care about Anthropic's mission and about developing AI safely Preferred qualifications Experience building agent infrastructure or products on top of LLMs Experience with identity, verification, access control, or trust and safety systems Deadline to apply:  None. Applications will be reviewed on a rolling basis.  Location Preference: Preference will be given to candidates based in NY, SEA, SF or the Bay Area given the current location of team.  The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $405,000 — $485,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Program Overview Some of our world's grand challenges, from resolving long-open problems in mathematics to designing medicines for neglected diseases, require deep expert judgment that today's AI still lacks. We're working toward an AI scientist, a system capable of the long-horizon reasoning and experimental judgment needed to push the frontier on problems like these. We believe frontier AI, developed safely, can meaningfully accelerate progress across science and engineering. Getting there requires close collaboration with people who have spent years at the frontier of their fields. The Anthropic STEM Fellows Program brings researchers and experts from across science and engineering into Anthropic for four months to take on the grand challenges of their fields with Claude. Working in small pods of Fellows from related fields, you will pair deep domain expertise with our frontier models and internal tooling to define the hardest open problems in your discipline, build the datasets and simulations that let us test and train Claude on them, and find exactly where it falls short. We're looking for Fellows across science and engineering. Prior machine learning experience is helpful but not required. Scientific judgment and a willingness to learn quickly matter more. Our first cohort of more than 20 STEM Fellows across mathematics, physics, the life sciences, and engineering, ran from June to September 2026. The problems they built now feed Claude's training and one of our internal science evaluations. What to Expect: A place in a small pod of Fellows working on related problems in your domain. Your pod meets weekly with Anthropic researchers to share methods, pressure-test ideas, and build on each other's work. A grand challenge at the frontier of your field: an ambitious, open-ended problem scoped with our research team so you can make real progress in four months. Access to frontier Claude models and internal evaluation tooling. Compensation:  $100,000–$167,000 USD for the four-month fellowship (equivalent to $300,000–$500,000 USD annualized), and other benefits. Key responsibilities Setting grand challenges for your field: identifying long-horizon open problems where Claude falls short of expert judgment, and defining what real progress on them looks like. Building comprehensive datasets, simulations and rigorous, hard-to-game evaluations that test whether models can plan experiments, interpret data and reason about mechanisms, and systematically finding where they're confidently wrong. Applying Claude to open problems in your domain, using test-time compute strategies and integrating the scientific tools and software your field relies on. Minimum qualifications Are excited about the potential for AI to reason well about hard questions in their field where expert judgment matters. Hands-on experience using Claude and Claude Code in your day-to-day workflow. Hold a PhD in a STEM field and have several years of experience (eg post-doc or faculty). Are comfortable working in a fast-paced, high-agency atmosphere for a few months and delivering concrete results. Existing authorization to work in the United States for the duration of the program. Logistics - Fellows The program runs from January 12th to May 8th 2027 , and is full-time for the duration; some fellowships may be considered for an extension.  Applications are open until October 28, 2026 , and we plan to make offers by November 20th. Later stages will typically include a take-home exercise and conversations with our research team about your research interests and possible project directions. We ask that all Fellows attend a one-week in-person orientation in San Francisco. The default location is in San Francisco. We will consider remote engagements within the United States in certain circumstances. We are not currently able to sponsor visas for fellows. To participate in the Fellows program, you need to have or independently obtain full-time work authorization in the United States. This is a fixed-term contract position. Fellows are engaged through an employer of record, rather than employed directly by Anthropic.       The below are Anthropic's policies for full time roles. These do NOT apply to the Fellows Program.       Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. Grafana Labs is looking for a Enterprise Account Executive, Acquisition who will be responsible for prospecting and closing new business across the Florida region. You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. Responsibilities Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests Requirements 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Familiarity with open source technology is a significant advantage You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal In the US, the OTE compensation range for this role is $260,000 - $300,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success. Reporting to the Sr Manager, Customer Support Key Duties and Responsibilities Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application. Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities. Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation. Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers. Effectively use and search the knowledge base, consistently contributing new or updated superior quality content. Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content. Works to frequently exceed established service delivery guidelines and key performance indicators. Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes. Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system. Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need. Skills and Qualifications: Understand the business processes and practices within a long-term care or medical facility. Formalized approach to problem-solving, certification in RCA an asset . Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences. Energized and motivated by a fast paced, dynamic, high demand working environment. Demonstrated ability to multi-task, prioritize, and manage customer expectations. Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them. A patient and active listener who is detail-oriented. High level of customer focus and empathy. Prior experience using the PointClickCare application is required. Required Experience Experience using/supporting PointClickCare 1-2 years practical experience supporting and trouble-shooting web-based software applications Experience using diagnostic tools to help resolve customer issues Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities Bachelors Degree or post-secondary schooling is preferred Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $65000- $72,000 Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Overtime Eligible Additional Information #Remote #MG-LI1 #Canada PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.