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Director Of Space Operations Active Top Secret Clearance or eligibility to obtain is required. Position Summary The Director of Domain Revenue & Operations is the single-threaded owner for the financial performance, operational health, and mission success of the Space pod/domain at Defense Unicorns . This role owns the end-to-end P&L for the domain, including revenue attainment, gross profit margins, and sustainable growth, while ensuring exceptional delivery quality, hero satisfaction, and team retention. This leader operates at the intersection of sales and delivery, translating corporate growth objectives into executable domain strategy. They are accountable not only for closing and expanding revenue, but for building a durable, healthy domain capable of scaling profitably. Core Responsibilities 1. Revenue Ownership & Growth Own and deliver the annual revenue target for the Space pod/domain. Drive net new revenue, expansions, and cross-sales in close partnership with Account Executives and Mission Directors. Ensure pipeline coverage and forecasting accuracy sufficient to meet or exceed domain revenue goals. Collaborate with the Marketing and Business Development teams to: Ensure adequate pipeline coverage. Co-develop marketing collateral for significant deals. Act as the final accountable owner for domain bookings, renewals, and expansions. 2. Gross Profit & Financial Management Own domain-level gross profit margins, ensuring financial discipline across delivery and growth activities. Balance time-to-value with long-term margin targets, maintaining: Strong early customer outcomes Sustained domain gross margins (target: 65%+ post-TTV) Partner with Finance, RevOps, and Delivery leadership to: Approve staffing models Evaluate contract modifications Ensure accurate revenue recognition and margin reporting 3. Domain Health & Delivery Excellence Ensure high-quality delivery across all domain programs, measured by: Hero NPS / satisfaction scores CPARs and other government performance evaluations Delivery quality, predictability, and risk management Serve as the escalation point for delivery or customer risk within the domain. Ensure Mission Directors are effectively managing onboarding, adoption, and renewals. 4. Talent, Retention & Team Leadership Build, retain, and develop high-performing Mission Directors and supporting domain staff. Maintain strong personnel retention and engagement, proactively addressing burnout, performance gaps, and staffing risks. Approve and prioritize domain staffing requests, balancing growth, margin, and delivery quality. Foster a culture of ownership, accountability, and mission obsession within the domain. 5. Cross-Functional Leadership Act as the domain's senior leader across Sales, Delivery, Product, and Operations. Ensure tight alignment between: Account Executives (growth) Mission Directors (retention and expansion) Delivery teams (execution) Product teams (R&D prioritization) Represent the domain in executive reviews, QBRs, and strategic planning forums. Key Metrics of Success The Director of Domain Revenue & Operations is measured on: Domain revenue attainment vs. plan Net new growth, expansion, and cross-sale performance Gross profit margin performance Hero NPS and customer satisfaction scores CPARs and formal government performance feedback Renewal and retention rates Forecast accuracy Personnel retention and engagement within the domain Compensation Structure Base Salary $190,000 – $250,000 base salary, commensurate with experience and scope of domain responsibility. This role is eligible to participate in Defense Unicorn's commission plan and it is common for employees in this role to receive total on-target earnings of $340k to 450k. Travel Expectations Significant travel is required for key customer engagements, executive reviews, and internal planning sessions. Estimated: 25-50% Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States. Remote - USA $190,000—$250,000 USD Who We Are Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market. What We Do We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily. Who We Serve Defense Unicorns' customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. What We Work On Kubernetes Cloud Environments (AWS/GCP and Azure) Infrastructure-as-code (like Terraform/Pulumi) Continuous Delivery and automation tooling GitOps Containers CNCF projects and open source products and packages Helm/Kustomize-Value Stream Mapping Building and improving security delivery Building Kubernetes and cloud native applications Benefits Our Unicorns Enjoy Health: Medical/Dental/Vision Premiums are 100% Company Paid Health Savings Account Life Insurance Disability Insurance Financial: 401k Retirement Plan Company Stock Options Home Office Budget Leave: We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year's Paid Parental Leave Learning: Reimbursement for approved trainings/subscriptions Conferences (travel, lodging, and fees) Don't have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed. At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. CCPA DISCLOSURE

[ Quora is a privately held, "remote-first" company . This position can be performed remotely from multiple countries around the world. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.] About Quora : Quora's mission is to grow the world's collective intelligence. To do so, we have two platforms: Quora : a global knowledge sharing platform with millions of monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others. Poe : a cloud workspace where millions of users run multiple AI agents on shared context and tools. One subscription, every frontier model, and the collaboration layer that makes them work together. Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world. This role will be working on our Quora product. About the Team and Role: The Quora Ads Partnerships team is responsible for building strong relationships with advertising partners across the globe. Specifically, we aim to connect brands and agencies to our millions of monthly unique visitors in a way that delivers meaningful business outcomes. The team is laser-focused on providing exceptional customer service and building the foundation for long-term partnerships between brands and Quora. We're building a world-class sales organization, and the road ahead is going to be very exciting. If this sounds like fun, we'd love to hear from you! As an Account Executive at Quora, you'll be responsible for identifying and activating new advertising partners across our ads platform. You will serve as the main onboarding point of contact for key advertisers and agencies. You'll also be responsible for providing market feedback to cross-functional peers to drive ads product development and business marketing activities. The ideal candidate will have high emotional intelligence, be self-motivated and resourceful, and have strong analytical skills. Responsibilities: Source and close new business by presenting our advertising solution both online and in-person to leading marketers / agencies Deliver compelling media proposals that both educate and drive new business activation to exceed quarterly revenue targets Develop and execute sales strategy in a dynamic, small team environment Leverage data, insights, and measurement to help advertisers achieve their marketing objectives Lead activities that accelerate business growth with partners focusing on performance advertising KPIs (CPA / CPL / ROAS) Increase the effectiveness of the team by recognizing and communicating opportunities for new approaches Manage the full sales-cycle including prospecting, contract negotiation, project management, and post-sales support Minimum Requirements: Availability for meetings and impromptu communication during Quora's " coordination hours " (Mon-Fri: 9am-3pm Pacific Time) 2+ years of industry experience, including 2 years of recent digital media sales experience Demonstrated understanding of the fundamentals of digital marketing and the broader advertising ecosystem Exemplary verbal, written and listening communication skills with clients up to the C-level, along with the confidence and tact to respectfully challenge clients on strategic decisions Bias for action with an ability to overcome barriers and work collaboratively in a fast-paced, challenging environment Self-driven, detail-oriented, and open to the manual processing required in early advertising platform development Preferred Requirements: Passion for Quora's mission and goals Comfortable working with a new product and serving as the point of contact during the onboarding phase Previously sold digital advertising to clients in one of the following industries: B2B, Financial Services, Technology, Professional Services, Health or Entertainment Experience working with a self-serve ads platform and partnering with performance marketers Previous experience using Salesforce.com for opportunity management and sales forecasting At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world's knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture. Additional Information: We are accepting applications on an ongoing basis. This role is a backfill for an existing vacancy. Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. There are many factors that will determine the starting compensation, including but not limited to experience, location, education, and business needs. US candidates only: For US based applicants, the base salary range is $57,231 - $107,954 USD + equity + benefits. The on-target earnings (OTE) range is $81,759 - $154,220 USD + equity + benefits. Canada candidates only: For Toronto and Vancouver based applicants, the base salary range is $73,486 - $110,892 CAD + equity + benefits. The on-target earnings (OTE) range is $104,980 - $158,417 CAD + equity + benefits. For all other locations in Canada, the base salary range is $68,587 - $103,499 CAD + equity + benefits. The on-target earnings (OTE) range is $97,981 - $147,856 CAD + equity + benefits. In equity-eligible countries, we currently also offer a flexible equity program where a portion of equity compensation may be taken as cash. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI technology may assist in sorting applications and recording interview notes, but all decisions are made by a member of our team. To ensure a secure hiring process, all final candidates will undergo identity verification and a comprehensive background check prior to onboarding. Job Applicant Privacy Notice: https://www.careers.quora.com/pages/quora-global-job-applicant-privacy-notice #LI-SS2 #LI-REMOTE

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers' desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services. Key Responsibilities Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value Translate technical requirements and execute system configuration setup Ensure data quality, integrity, and security requirements for all customer databases Assess and validate the implementation plan and manage communication among project stakeholders Troubleshoot and resolve configuration issues with great attention to detail Update and maintain training databases to incorporate new product releases, enhancements, and leading practices Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. Test, pilot, and document new professional services offerings Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes When needed, travel to customer on-site locations to lead and direct meetings and presentations Required Experience Post-secondary education in business or technology related field (preferred) Excellent communication, organizational and collaboration skills Previous experience configuring or implementing a software solution, database testing and end-user support, preferred Strong analytical and problem-solving skills Demonstrated attention to detail and quality validation process adherence Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time Proven ability to take accountability for a project, demonstrating initiative, and delivering on Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills 2-4+ years in a software implementation role Healthcare market experience, preferred Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Additional Information At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Team Summary This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products. Job Summary The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide. Key Responsibilities Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform. Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon. Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build-vs-buy decisions for core platform components. Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation. Establish the security architecture for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring, and ensure adoption across teams. Define secure, cost-efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale. Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org-wide technical roadmap for ML infrastructure. Qualifications & Skills Expert level in Python and Java with strong software engineering fundamentals. Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model-serving frameworks or equivalents. Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes). Demonstrated track record of setting technical direction and driving org-wide technical initiatives across multiple teams. Preferred Bachelor's degree or higher in Computer Science, Machine Learning, or a related field. Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making Demonstrable history of leading and sustaining build out of critical cross-team systems Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring. Experience optimizing large model training and inference (including LLM serving) for performance and cost. #LI-AJ1 #LI-remote Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $158,000-$198 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. Additional Information PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses 'go beyond'. The word 'Pleo' actually means 'more than you'd expect', and living by that mantra has been the secret to our success over the last 10 years. Now, we're at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can't say we've got this whole thing figured out. And frankly, that's half the fun! What we can say is that we're a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for an Account Executive to join our Commercial Nordics Sales Team at Pleo. In this role, you'll help drive the entire sales cycle, from prospecting to closing deals and be part of a collaborative and successful sales unit as we scale Pleo's expense management solution. If you're excited about converting new business and are passionate about SaaS outbound sales this is the opportunity for you! Who you'll be working with and reporting to You'll report to our Sales Manager and work closely with teams in SDRs, Customer Success and Marketing. Our team is highly collaborative and dedicated to achieving revenue goals. You'll also have the chance to partner with teams across product to ensure success What you'll be doing As an Account Executive, you will: Own the entire sales cycle - from outbound to qualification, product demos and deal conversion. Achieve new business revenue targets - focusing on building new relationships. Collaborate closely with the Customer Success team - to ensure the customers in your portfolio successfully adopt with Pleo. Become an expert in expense management. Give outstanding product presentations - acing those demos to get deals closed. This role is a good fit for you if: You're comfortable working in a fast-paced, high-growth environment and enjoy taking ownership. You're able to collaborate effectively across teams and stakeholders. You're proactive, pragmatic, and motivated by making a tangible impact. This role is not a good fit for you if: You're looking for a role with very limited ambiguity or change. You prefer to work independently without much cross-functional collaboration. You're not comfortable taking ownership and driving things forward proactively. This role is not a good fit for you if: You're looking for a role with very limited ambiguity or change. You prefer to work independently without much cross-functional collaboration. You're not comfortable taking ownership and driving things forward proactively. This role is not a good fit for you if: You're looking for a role with very limited ambiguity or change. You prefer to work independently without much cross-functional collaboration. You're not comfortable taking ownership and driving things forward proactively. How you'll develop in this role In your first 6 months at Pleo, you'll: Close your first key deals to drive impact in new business revenue Build your own pipeline Grow your skills in SaaS sales and expense management, taking on new challenges as Pleo continues to scale We're committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in [specific area]. Please note: We can hire on a remote, hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work . We are unable to offer visa sponsorship for this role in any of the listed locations. Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis We offer 25 days of holiday + your public holidays For our Team, we offer both hybrid and fully remote working options ️ Option to purchase 5 additional days of holiday through a salary sacrifice ❤️‍ We use MyndUp to give our employees access to free mental health and well-being support with great success so far Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background. Hiring Manager Call: 45 mins to meet with Sales leadership, here they will look to discuss your experience and relevance in greater detail. Understanding strengths and weaknesses. Pleo Challenge: A 60 mins, here we look to dive deeper. This interview will be split into 2 sections 30 min mock Discovery Call, and a 15 min Pleo presentation as an Account Executive with 15 min Q&A. Final Interview; 30 mins with a Senior Sales Leader. Transparency is important to us so we also wanted to share some insights about what we're looking for in applications to ensure you can set yourself up for success! Last time we hired a [job title], we received a total of XXX applications but only XX were selected for an intro call. Some of the key reasons why previous candidates didn't make it past the application screening stage include: CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it's a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the "Achieved X, as measured by Y, by doing Z" formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you've worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background! Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc. About your application English first. Since it's our company language, please submit your application in English. You'll be using it a lot if you join us. A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can't pass on calls or emails. Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We'll design a process that works for you. Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here . Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. Reapplying. If you're applying for the same role again, please wait six months from your last decision before hitting submit.

About FastSpring : FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore. Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Senior Manager, Payment Operations Position Overview: The Payment Operations Specialist, Technical Operations supports daily payment operations across multiple processors and regions for FastSpring's network of more than 2,500 sellers. The role pairs hands-on operational work — chargeback and PayPal dispute support, issue investigation, and seller-facing resolution — with technical operations analytics across five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support. It is an entry-to-early-career position for someone curious about how payments work, comfortable in a spreadsheet, and inclined to chase down a number that looks wrong. Within a year, this person should own recurring analysis in at least one of those five areas, handle disputes independently, and be the person others ask when a number doesn't reconcile — a path that leads toward senior payment operations, payments analytics, or risk and fraud. Payments is a field you learn by doing, and we welcome candidates from varied backgrounds and career paths; curiosity and analytical instinct matter more here than a specific résumé. Responsibilities & Goals: Support chargeback and PayPal dispute workflows — case review, evidence gathering, and representment preparation under guidance from senior team members — and coordinate with sellers and internal teams to collect supporting documentation. Monitor chargeback volumes, win rates, and fraud ratios against card network thresholds by seller, processor, and MID, and analyze disputes by reason code, product, and geography to separate fraud from service or billing causes. Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior; escalate complex cases and maintain clear handoff notes, including for weekend coverage. Track authorization approval and decline rates across processors, regions, and payment methods, breaking declines down by response code and category to pinpoint where approvals are being lost. Normalize payment data across sources — processor response codes, decline and chargeback categories, and reporting definitions — and run routine data-quality checks so figures from different systems are comparable. Track what payments actually cost by processor and region — interchange, scheme fees, acquirer markup, FX, and dispute fees — and check processor invoices and fee statements against expected rates, flagging anomalies or misapplied pricing. Support daily and monthly reconciliation across platform records, processor reports, and bank statements, investigating unmatched items and contributing to the reporting and SOPs that surface payment performance, cost, and dispute trends across the organization. Experience & Qualifications: 1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field; experience in SaaS, digital goods, ecommerce, fintech, marketplace, or subscription businesses is a plus. Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle; hands-on experience and exposure to merchant-of-record environments are preferred but not required. Comfort working with data, dashboards, spreadsheets, and exported reports — able to pull a data set apart, summarize it, and tell when the result looks wrong. Curiosity about why a number moved and the persistence to find out, paired with strong attention to detail and a clear sense of accountability. Strong organizational skills and the ability to manage multiple tasks across systems and queues while following documented processes accurately. Clear written and verbal communication, including the ability to ask good questions and document work carefully enough for someone else to pick it up. Willingness and ability to work a schedule that includes weekends, with two weekdays off. Technology & Systems: Comfortable in spreadsheets (Excel or Google Sheets); familiarity with reporting or BI tools such as Looker, Tableau, or Power BI is preferred. Exposure to SQL, Python, APIs, or observability tools — or a genuine appetite to learn them. Experience using AI tools such as Claude or ChatGPT to assist with documentation, data cleanup, research, and workflow improvement. Familiarity with processor portals, settlement files, or other reconciliation and accounting-adjacent workflows is a plus; we expect these tools to be learned on the job rather than mastered on arrival. Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. Estimated Base Pay Range $63,570—$63,570 USD About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. AI Transparency Statement: FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses 'go beyond'. The word 'Pleo' actually means 'more than you'd expect', and living by that mantra has been the secret to our success over the last 10 years. Now, we're at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can't say we've got this whole thing figured out. And frankly, that's half the fun! What we can say is that we're a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role Please note: applications will be open until Friday 2nd October 2026 at 08.00 CEST. We will not review any applications before the closing window so please don't rush and take the time you need to submit a high quality application. Growth Intelligence owns the commercial data layer that powers Pleo's GTM engine from acquisition, retention and, propensity modelling to customer health. The team supports RevOps, Customer Experience, Customer Success, and senior commercial leadership with the data and models they need to make faster, smarter decisions. As a Senior Full Stack Data Analyst, you sit at the intersection of commercial analytics and customer intelligence. You build end-to-end analytics solutions (retention models, growth analyses, activation funnels, and GTM dashboards) that directly influence how Pleo acquires, onboards, retains, and grows its customer base. Who you'll work with You will report to the Senior Manager of the Growth Intelligence team. You will partner primarily with Customer Experience, Sales, and Success teams. You will also work closely with the onboarding and self-serve product teams as well as colleagues across Growth Intelligence and the broader data community, including Data Scientists in your team and Analytics Engineers who own the modelling layer your analysis depends on. For extra context, you'll also be leveraging technologies including SQL, dbt, BigQuery, Looker, Amplitude, HubSpot, Zuora, or Vitally. What you'll be doing Build and maintain the analytics layer for customer acquisition, onboarding, growth, and retention: propensity models, growth dashboards, activation funnels, and the commercial reporting GTM teams depend on day-to-day. Partner with Customer Experience, Sales, and Success teams to understand their data needs and deliver dashboards and analyses that drive operational decisions. Conduct in-depth analysis of customer behaviour, commercial performance, and retention patterns to surface trends, risks, and growth opportunities (owning the insight and narrative, not just the output). Support the onboarding and self-serve product teams with data on activation, engagement, and friction, translating product behaviour into insights that improve the customer journey. Design and analyse experiments to test growth hypotheses and optimise key commercial metrics within Pleo's experimentation methodology, ensuring statistical rigour. Build analytics explicitly designed for self-serve and AI access Contribute metric definitions and domain knowledge to the semantic layer, working with Data Services & Governance to ensure GTM metrics are consistently defined across BI tools and AI tooling. Engage with data colleagues across Intelligence to share knowledge, maintain standards, and contribute to a culture of craft. What you bring Proven experience working across both insights generation and analytics engineering in a SaaS environment (fintech is a big plus). Solid proficiency with Python, SQL and dbt: you write clean, tested models, understand layered architecture, can manipulate and analyse data to uncover insights. BigQuery experience, including complex transformations and performance considerations. BI tool proficiency such as Looker and LookML Commercial mindset: you understand GTM metrics, customer lifecycle stages, and how data connects to revenue outcomes. Strong data visualisation skills: you build dashboards that GTM stakeholders actually use, not just ones that look good. Understanding of how analytics outputs serve AI tools and self-serve analytics as first-class consumers: you design for machine access as well as human access, and know why metric consistency matters as AI tooling scales. Comfort with Git-based workflows and CI/CD practices for analytics code. Strong ownership and delivery discipline: you manage multiple projects with close attention to detail and follow through. Solid understanding of data contracts: schema agreements, ownership, and SLAs between data producers and downstream consumers. This role is not a good fit if You prefer to specialise deeply in one area rather than wear multiple hats. This role requires you to move between analysis, analytics engineering, experimentation, and stakeholder management. You are not comfortable engaging directly with demanding commercial stakeholders and translating their needs into data solutions without a fully defined brief. You'll often need to shape the question as much as answer it. You need clean problem definitions before you can start. The commercial data environment here is genuinely complex. Definitions evolve, ownership is shared, and the right answer sometimes requires negotiation as much as analysis. Your first 6 months By the end of your first six months, you'll have built things that GTM teams are actively relying on. Growth Intelligence's core analytics layer: activation funnels, customer health reporting, retention signals will be in better shape than when you arrived. You'll know which models and dashboards matter most, where the gaps are, and have fixed at least some of them in ways that reduce manual work for RevOps, CS, and CX. You'll have contributed real metric definitions to the semantic layer, agreed with Data Services & Governance on what canonical GTM metrics actually are, and made that stick downstream. Analysts and AI tools will be getting consistent answers rather than each team maintaining their own version. You'll have a genuine working relationship with the commercial stakeholders you serve — RevOps, Customer Experience, Customer Success — and they'll have a clear sense of what to bring to you and what to expect back. And you'll have shipped at least one piece of analysis or tooling that changed a commercial decision or enabled something that wasn't possible before, not just improved the plumbing, but unlocked actual use. Show me the benefits Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis 25 days of annual leave + public holidays (additional days may apply in select countries based on local standards). For our Team, we offer both hybrid and fully remote working options We use MyndUp to give our employees access to free mental health and well-being support with great success so far Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background. An async core skills test assessing your SQL fundamentals Hiring Manager interview: A 60-minute experience-based interview to deep dive into your domain knowledge and technical experience. Pleo Challenge: A live technical case interview designed to assess your technical expertise around data modeling, manipulation and insights generation. Transparency is important to us so we also wanted to share some insights about what we're looking for in applications to ensure you can set yourself up for success! With this in mind, we want to help you understand what we really care about when reviewing your application: We receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI - it's a big focus for us internally too- but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you - not AI - know from your previous experience. A top tip from us is to use the "Achieved X, as measured by Y, by doing Z" formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you've worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background. Every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. About your application English first. Since it's our company language, please submit your application in English. You'll be using it a lot if you join us. A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can't pass on calls or emails. Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We'll design a process that works for you. Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here . Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. Reapplying. If you're applying for the same role again, please wait six months from your last decision before hitting submit.

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note for candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration. You Will Have The Opportunity To: Serve as the main point of contact during a customer's implementation process Deliver top tier customer service and support across all product areas Assist in training customers to ensure the successful beginning of a new customer journey Coordinate deliverables with various internal departments Communicate thoughtful, customized solutions that help customers move forward and grow their business Learn all about the Shopmonkey product suite and automotive industry We Are Looking For People Who: Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience Have a clear, professional, friendly and informative communication style Enjoy creative problem solving and taking on new challenges Have exceptional project management skills with a proven ability to multi-task Are self-directed learners and highly motivated to succeed Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity Adapt quickly to changing priorities and evolving customer needs Have a related education background (Bachelor's degree a plus) Are familiar with a SaaS business models and tools Nice to have: A true appreciation for cars and/or are familiar with the automotive industry! Are bilingual in Spanish/English In the United States the range is typically a salary of $60,000 to $70,000 + bonus + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Why Shopmonkey? Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire ✈️ Time Off 11 paid holidays Flexible time off - take the time off you need! Giving Back Matching donations for approved charitable organizations Group volunteer efforts Check out our founder's story , life page , or hear from real employees about what it's like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024 , and 2026 ! Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io . Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications. Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer. While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud . If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

Location: Remote - Western United States - Mountain or Pacific time zone About Us We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. About the Role As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients. Key Responsibilities Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements Core Objectives Lead with empathy to drive a high standard of service quality Ensure successful completion of platform tasks, delighting both clients and providers Implement tailored quality policies and adapt swiftly in a fast-paced environment Collaborate internally to enhance user experience and contribute to market growth What you will do Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform Work in a support role, cross training for similar positions as needed Be the voice of the customer Consistently create an exceptional experience with each contact Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement Cultivate success through managing efficient operations and user experience Identify, solve, and escalate platform issues and opportunities Qualifications 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy) Accustomed to documenting your work as you go and communicating with a cross-functional audience Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners Strong time management, organization, communication, and administrative skills Ability to prioritize and execute on multiple projects within stated deadlines Experience with high volume work load Experience in legal and/or real estate background preferred A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm Mountain or Pacific time) Compensation Anticipated compensation range of $37,440 - $45,760 paid on an hourly basis, eligible for overtime earnings. Eligible to participate in company bonus plan Benefits Full-time, remote, hourly position Medical, dental, vision, disability insurance, and 401K available Flexible time off (paid planned and sick time, and paid holidays) Equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters. #LI-DNP

WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz , All About Cookies , and OnlyInYourState . We turn that attention into real outcomes for our partners, some of the world's leading companies. Our mission: create predictable, high-value customer acquisition at scale by connecting discovery, intent, and performance across category-leading consumer brands in finance, travel, and entertainment. We run profitable and bootstrapped, with a South Florida HQ and a remote-first team across 18 countries. WHY JOIN US? You own outcomes here, not tasks. We measure work by impact, not activity. The pace is real, and change is constant, so the people who do best turn change into opportunity instead of waiting for it to settle. Feedback runs direct and lands with respect. Ordinary people make themselves extraordinary at Launch Potato . BASE SALARY: $120,000 to $150,000 per year, paid semi-monthly MUST HAVE: Expert SQL & Comfortable with Unstructured Complex Data : Extracts accurate insights from raw, unstructured data without relying on clean models Reporting Ownership & Data Literacy : Builds, standardizes, drives adoption, and leaves teams more data-literate Performance Marketing Optimization : Connects data directly to levers that move the business, i.e. campaign performance, conversion rates, or revenue per session Advanced LookML Development (or equivalent in Power BI / Tableau) : Architects complex models with full understanding of downstream impacts Curiosity & Business Depth : Asks questions first; driven to grow business knowledge to become a trusted analytical partner, not just a builder EXPERIENCE: Minimum 7 years in business intelligence or analytics with direct exposure to performance or affiliate marketing. The strongest candidates have owned reporting end-to-end, from pipeline to dashboard, worked with messy, complex, third-party data, and partnered closely with business teams to uncover meaningful trends, conduct retrospective analyses, and connect data work to decisions that actually moved the business. YOUR ROLE Launch Potato is looking for a Lead BI Developer to own the reporting infrastructure that powers decision-making across our Credit Cards, Make Money/Manage Money, Banking, and Marketplace verticals with a clear growth path into becoming a proactive analytical partner who helps the team see around corners. You'll be embedded with the business from day one, partnering closely with our Yield, Paid Media, and Account Management teams to uncover meaningful trends, conduct retrospective analyses across experiments, creatives, offers, seasonality, and CAC performance, and challenge the team with insights they aren't currently seeing. This is NOT a role for someone who wants to build dashboards and hand them off, it's for someone who cares deeply about whether the work they build gets used, understood, and acted on. Outcomes (Performance Expectations) 30 Days in: Actively engaged with stakeholders to audit what reporting the team is consuming and why, i.e. identifying discrepancies, redundancies, and inconsistencies across existing dashboards and beginning to develop a roadmap to standardize reporting across your verticals. 60 Days in: Bridging business context and data understanding by being able to articulate how assigned verticals make money and what the key performance levers are. Actively improving dashboard standardization while executing on ad hoc requests with accuracy and business context. 90 Days in: Dashboard standardization is in execution and a clear roadmap exists for how trusted data sources will be developed to improve the efficiency of data consumption. LookML structure is understood well enough to begin making changes with full awareness of downstream impacts. Working relationships with Yield, Paid Media, and Account Management are established. 6 Months in: Trust is built with the business team through education, best practices, and a standardized reporting suite that enables confident self-service analytics. Proactive retrospective analyses are being delivered across experiments, creatives, offers, seasonality, and CAC performance. Strong understanding of the full funnel metrics that support each team. Year 1: Trusted technical owner for assigned verticals end-to-end, from raw data ingestion through final dashboard. Reporting standardization is complete, retrospective analysis is a consistent output, and the business team views you as a go-to analytical partner who recommends action, not just reports findings. Competencies Analytical Rigor: Asks the hard questions and traces discrepancies to the source before drawing conclusions. Reporting Ownership: Engages stakeholders to understand how reporting is used before building, i.e. creates dashboards that are adopted, not just delivered. Business Acumen: Invests in understanding the business by asking the right questions before pulling the data. Communication: Asks enough upfront to make sure the answer lands with the right context for the right audience. Proactive Ownership: Surfaces problems early, engages before being asked, and drives work forward with a clear point of view. Collaboration: Builds trust by asking genuine questions and showing they care about what stakeholders need, not just what they asked for. Curiosity & Growth: Asks more than most and is driven to grow from technical executor into analytical partner over time. TOTAL COMPENSATION Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato's Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments. Want to accelerate your career? Apply now! Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We're Proof , a technology-enabled legal services platform built for the largest and most operationally demanding legal organizations in the country. We work with high-volume creditors' rights law firms, major debt buyers, and institutional property management operators — helping them serve defendants, file cases, manage affidavits, and navigate complex multi-state jurisdictional requirements through a single national platform. Our creditors' rights division, spanning consumer collections, debt buying, and the broader accounts receivable management (ARM) industry is the fastest-growing part of our business. Firms representing many of the largest debt buyers in the country are filing at record volumes in 2026. We are the platform built to support that scale — with jurisdictional rules hard-coded at dispatch, GPS-verified documentation on every job, automated affidavit generation, and SOC 2 Type 2 certification. We are not a referral network. We are a purpose-built operational infrastructure for firms that need to serve tens of thousands of defendants a month with precision and compliance. About the Role: We are hiring a Senior Account Executive to lead new business development in our Creditors' Rights and consumer collections division. This is an enterprise hunter role — you will own the full sales motion from prospecting to close for the largest debt buyers and creditors' rights law firms in the country. The accounts you are selling into are sophisticated, volume-driven, and relationship-first. They care about compliance, documentation quality, jurisdictional accuracy, and throughput. This is not a volume-dial SDR-supported role. You will need to build relationships at the Managing Partner, Director of Operations, and VP of Legal Operations level. Your credibility, your knowledge of the creditors' rights and debt collection process, and your ability to connect Proof 's platform to their specific operational pain is how you win. The right person has sold into legal collections, debt buying, or the account receivable management (ARM) industry or a comparably regulated industry requiring complex compliance and documentation. You can speak knowledgeably about the creditors' rights process and engage a partner at a top creditors' rights firm as a peer, not as a salesperson. What You'll Do: Enterprise Pipeline Development Own a named account list of the highest-priority creditors' rights law firms and major debt buyers in the country, and the law firms they engage in every state they file Build and execute a strategic outbound motion — executive outreach, industry conference presence, referrals from existing Proof clients, and event-driven cultivation Develop and maintain a 12-18 month pipeline with consistent 45-60 day senior-level touches on all target accounts — when the timing is right, Proof's name is the one they call Full-Cycle Enterprise Sales Lead consultative discovery with senior decision makers — Managing Partners, Directors of Operations, Legal Operations leads — to surface workflow bottlenecks, jurisdictional compliance risks, and documentation gaps Navigate multi-stakeholder deals across operations, legal, compliance, and IT — with deal cycles typically ranging from 3-6 months for enterprise accounts Deliver tailored presentations and demos that connect Proof's platform directly to a firm's specific state footprint, plaintiff mix, and volume profile Own the commercial negotiation and close, including enterprise pricing, multi-year agreements, volume tier structures Manage a clean, accurate forecast in HubSpot with consistent pipeline hygiene and disciplined stage progression Account Expansion & Ramp Management Partner with the Account Management team at customer kickoff. Work alongside the Account Manager for the first three quarters, following a mutual success plan that defines committed volume targets, reporting cadence, and ramp milestones. Maintain executive-level relationships within existing accounts to drive volume expansion into new states, new plaintiff types, and new practice areas Partner with the AM team on QBRs and strategic account reviews for your largest accounts Industry Presence Represent Proof at major creditors' rights industry events Host executive dinners and private client events in key markets ( to build and deepen relationships with target accounts What You'll Bring: Required 5+ years of full-cycle B2B sales experience with at least 3 years selling into creditors' rights, consumer collections, debt buying, legal services, financial services, or a regulated industry with complex compliance requirements Demonstrated track record of landing and expanding enterprise accounts, deals above $200K annually, 6+ month cycles, multi-stakeholder environments Familiarity with the creditors' rights and consumer collections ecosystem. You know how major debt buyers work with their law firm partners Understanding of the legal process serving workflow including service of process, affidavit of service, substituted service rules, e-filing, judgment motions — or the demonstrated ability to learn it fast and speak fluently about it within 90 days Executive presence and consultative selling skills. You can hold a meaningful conversation with a Managing Partner or VP of Operations about their actual operational pain, not just a product feature Strong pipeline discipline - you own your number, you build your own outbound, and you keep your CRM accurate without being asked Willingness to travel to industry conferences and client visits. Estimated 20-25% travel Strongly Preferred Prior experience selling to creditors' rights law firms, debt buyers, or the ARM industry directly Existing relationships at high-volume creditors' rights law firms Relationships at major debt buyers Experience with legal technology, process serving platforms, e-filing systems, or case management software Familiarity with state-by-state service of process requirements across your target markets Active presence in national or state creditors' rights industry and bar associations such as RMAI, ACA International, NCBA. Compensation $200,000-$250,000 OTE based on experience, location, and performance Benefits Full time, remote, salary position Medical, dental, vision, disability insurance, and 401k available Phone and Internet monthly stipend Flexible time off (paid planned and sick time, and paid holidays) E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Location: Remote Travel required: 20% for client visits and industry events We're Proof , a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly. We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team. About the Role: We are hiring an Account Manager to own the post-contract relationship for our Creditors' Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close. The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements. The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors' rights firm and you hold Proof accountable to it. What You'll Do: Onboarding and Scoping Take the handoff from the Account Executive at contract signing and lead the firm through onboarding. Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling. Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed. Ensure the platform is configured to match what was sold. What the contract says and what the system does need to be the same thing. Identify and resolve onboarding blockers early, whether that is alt-service setup, e-filing registration, bulk upload format, or platform access, before they delay volume. Partner with the Solutions Architect to ensure customer success. Retention and Account Health Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved. Maintain a regular communication cadence, monthly reviews for core accounts and formal QBRs for enterprise accounts. Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does. Flag at-risk accounts early and escalate internally with enough specificity that the team can act on it. Expansion and Growth Find and develop expansion opportunities within your existing book. New states, new plaintiff clients, new service types. You own the commercial conversation on expansion. You identify the opportunity, you propose and negotiate the expanded scope, and you onboard it. Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms. Platform and Industry Fluency Develop deep knowledge of the Proof platform. You need to know what it can do, what it cannot, how to configure it correctly, and where the edge cases are. Understand the end-to-end service of process workflow: job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing. Learn the state-specific service of process rules for your accounts' active jurisdictions. At minimum, you should know what constitutes valid service, what the filing SLA is, and what alt-service options exist. What You'll Bring: Required 3 or more years of account management or client services experience in a B2B environment. Experience working with creditors' rights law firms, law firms generally, or in the legal services space is strongly preferred. Strong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item. Clear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoon. Proactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caught. Comfort with operational complexity. This is not a role where the product does everything cleanly. You will regularly manage billing exceptions, filing delays, alt-service disputes, and e-filing issues. Ability to learn new legal and regulatory frameworks quickly. You do not need to be an expert on day one, but you need to get there fast. Strongly Preferred Experience working with creditors' rights law firms or in the broader law firm space. You understand how these firms operate, who makes decisions, and what matters to them. Familiarity with service of process: service attempts, affidavit of service, e-filing, substituted service. Or a demonstrated ability to get fluent within 60 days. Prior experience with legal technology platforms, case management software, or process serving systems. Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences. Why Proof The Market Creditors' rights firms are under increasing pressure to use vendors that can document clean service, hold up under audit, and file on time across multiple jurisdictions. Proof is purpose-built for that environment. The firms filing the most cases are actively looking for a better solution, and we are the platform positioned to win that business. The Role The creditors' rights team is small and moving fast. You will have direct visibility into every account, direct access to the leadership making product and operational decisions, and real ownership over outcomes. This is not a role where you manage a queue. Compensation $130,000 base salary ($170,000 OTE) Benefits Medical, dental, vision, disability insurance, and 401k available Work-from-home monthly stipend Flexible time off (paid planned and sick time, and paid holidays) Necessary equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.