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Seasonal Store Associate CAN
LaderachEtobicoke, Canada17 days ago
Part TimeOn-siteJunior
agile

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocola…

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Assistant Superintendent
DurwestVictoria, Canada17 days ago
Full TimeOn-siteMid
project management

Job Description Job Description Company Overview Durwest has been a trusted leader in Construction and Project Management for over 40 years, with a strong presence on Vancouver Island and a reputation for successfully delivering complex projects with precision, collaboration, and care. We are in an exciting period of growth and transformation. We have new leadership, a revitalized brand, and an elevated commitment to operational excellence and the Durwest Building Experience. We are actively se…

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Store Associate CAN
LaderachRichmond, Canada52 days ago
Part TimeOn-siteJuniorCA$39,520 - CA$39,520 / Year
agile

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocola…

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Financial Analyst, FP&A
Serve Robotics
Serve RoboticsUSA (Fully Remote)12 days ago
Full TimeFully RemoteMid
machine learningcomputer visionagilefinancial analysisfp&abudgeting+9

At Serve Robotics , we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW The Financial Analyst is responsible for supporting financial planning, analysis, and decision-making processes, with a focus on budgeting, forecasting, variance analysis, and scenario modeling. JOB DUTIES Lead the preparation, analysis, and maintenance of detailed financial models and forecasts to inform business decisions. Perform regular variance analysis and provide insights into budget versus actual results, identifying trends, risks, and opportunities. Develop and maintain dynamic scenario models to assess the financial impact of various business strategies and decisions. Leverage advanced Excel/Google Sheets and ChatGPT to automate and simplify complex reporting processes, ensuring higher efficiency and accuracy. Act as a trusted financial partner to business units, collaborating with cross-functional teams to understand their financial needs and deliver actionable insights. Prepare clear, concise, and insightful financial commentary to explain variances, trends, and forecasts to stakeholders at all levels. Apply solid knowledge of accounting principles to ensure the integrity of financial reporting and assist in closing processes. Note: The list of responsibilities is intended to capture essential duties and responsibilities for incumbents in the job. An incumbent may perform additional duties as assigned EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills 3+ years of experience in financial analysis, preferably in a tech, robotics, or fast-paced environment. Proficiency in advanced Google Sheets and Excel, with the ability to create and manipulate complex financial models. Strong knowledge of budgeting, forecasting, variance analysis, and financial reporting. "Comfort using emerging productivity tools (e.g., ChatGPT, scripting, workflow automation) to enhance efficiency." Strong business acumen, with the ability to communicate financial information effectively to non-financial stakeholders. Knowledge of accounting principles and a solid understanding of financial statements. Excellent problem-solving, analytical, and communication skills. Preferred Experience, Qualifications, and Skills Experience with scenario modeling and financial forecasting tools, as well as ERP tools like NetSuite; experience implementing FP&A planning tools (Planful, Pigment, Anaplan, Adaptive) a plus! Additional Information Travel will be required 2-4 times per year for around 4-5 business days each time.

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Principal, Employment Counsel
Skillsoft
SkillsoftUSA (Fully Remote)12 days ago
Full TimeFully RemoteSenior$175,000 - $190,000 / Year
agiledentalcounselingremediationrisk managementcompliance+11

At Skillsoft , we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Employment Counsel Skillsoft is seeking an experienced Principal Employment Counsel to join our team! In this fast-paced exciting role, the Employment Counsel will work closely with the People Team and business leaders to provide timely, solutions-focused advice on a broad range of employment and employee relations matters, contributing to the overall success and growth of the company. The successful candidate will serve as a trusted legal partner who can identify risk, exercise sound judgment, and develop practical solutions that support Skillsoft's business objectives and values. This role offers the opportunity to advise a global organization on complex and evolving employment issues, manage international disputes and investigations, develop scalable employment practices, and collaborate across functions and regions. This role requires a proactive and business-oriented mindset, strong analytical skills, and excellent communication and interpersonal expertise. RESPONSIBILITIES Employment Advice and Counsel: Provide accurate and timely legal advice and counsel to internal clients on a wide range of employment corporate matters, including recruiting, hiring, onboarding and performance management. Advise on sensitive and complex employee relations matters, balancing legal risk, employee experience, business objectives, and operational realities. Translate complex legal requirements into clear, actionable guidance for People Team professionals, managers, and business leaders. Build strong relationships with internal stakeholders and develop a deep understanding of Skillsoft's workforce, business priorities, and operating model. Contract Review and Negotiation: Draft, review, and update employment-related documents, including, offer letters and employment agreements; restrictive covenant, confidentiality, and intellectual property agreements, separation agreements and releases; commission, bonus, and incentive plan documents; Performance management and disciplinary documentation; Investigation plans, interview outlines, findings, and remediation documents; employee policies, handbooks, notices, acknowledgments, and consent forms; workforce transition materials. Review employment communications for legal risk, clarity, consistency, and alignment with company practices. Develop practical templates, playbooks, checklists, and self-service resources for common employment matters. Support periodic reviews of employment policies and practices to identify compliance gaps and opportunities for simplification or standardization. Global Employment Compliance Provide employment law counseling across the jurisdictions in which Skillsoft operates, coordinating with local counsel and regional stakeholders as appropriate. Monitor developments in global labor and employment laws and advise on changes needed to Skillsoft policies, practices, agreements, and processes. Develop and maintain tools that help Skillsoft identify, prioritize, and manage employment-related legal and compliance risk, including support regarding employee training and compliance. Investigations and Employee Relations Advise on and conduct workplace investigations involving allegations of discrimination, harassment, retaliation, misconduct, conflicts of interest, policy violations, and other sensitive employee matters. Work with the People Team to define an appropriate investigation plan, privilege structure, interim measures, documentation approach, findings, remediation, and follow-up. Provide clear and balanced recommendations regarding corrective action, remediation, process improvements, and retaliation monitoring. Dispute Management Manage employment litigation, administrative charges, labor proceedings, pre-litigation disputes, demand letters, and settlement negotiations in the United States and internationally. Develop case strategy in partnership with internal stakeholders and external counsel, including review of factual records, assessment of exposure, preservation and discovery strategy, and evaluation of settlement options. Engage and supervise counsel when as needed. GENERAL COMPLIANCE Support Skillsoft's enterprise compliance program which includes such areas as ERM, ESG, and other regulatory compliance. Strengthen compliance program infrastructure by maintaining policies, controls, and documentation that feed ERM and Audit Committee oversight, and partner with Legal Operations to reduce key-person dependency across compliance readiness. REQUIRED SKILLS & QUALIFICATIONS 8+ years of professional experience as a corporate attorney, preferably in a similar internal role or with a reputable law firm with a Juris Doctor (J.D.) degree from an accredited law school and active membership in the bar association. Strong experience and knowledge of United States employment law, with demonstrated ability to advise on global or multi-jurisdictional employment and other regulatory matters, and manage local counsel. Experience advising on workplace investigations, employee relations matters, employment disputes, administrative proceedings, and employment litigation. Strong drafting and review experience involving employment agreements, separation documents, policies, handbooks, investigation materials, and other employment-related documents. Experience advising on and supporting corporate compliance programs, including policy governance, risk assessments, compliance training, internal controls, investigations, and regulatory compliance initiatives. Familiarity with enterprise risk management (ERM), ESG-related compliance considerations, audit and compliance governance processes, and partnering with cross-functional teams to develop scalable compliance frameworks and controls. Demonstrated ability to identify emerging legal and regulatory risks, develop practical compliance solutions, and implement sustainable processes that support business objectives while promoting a culture of integrity and accountability. Excellent analytical, problem-solving, and decision-making skills, with the ability to provide practical advice that aligns legal risk management with business objectives. Exceptional written and verbal communication skills, with the ability to explain complex employment law concepts clearly and effectively to non-legal stakeholders. Skilled at working collaboratively with the People Team and other cross-functional stakeholders, while also working independently, prioritizing tasks, and managing multiple matters simultaneously. Ability to be agile and take initiative, recognizing opportunities and initiating actions to develop practical, scalable, and productive ways to support the business. Demonstrated emotional intelligence, sound judgment, and a collaborative approach, with the ability to navigate sensitive and high-stakes issues professionally while maintaining perspective, humility, and a healthy sense of humor. Thrives in a fast-paced, team-oriented environment and brings a positive, pragmatic mindset, taking the work seriously and delivering at a high level without taking themselves too seriously. Target base salary range for this job requisition is anticipated to be approximately $175,000 - $190,000 annualized. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary. Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing. MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com . Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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(US) Software Implementation Consultant - Clinical
Full TimeFully RemoteSenior$80,500 - $80,500 / Year
agileonboardingresearch

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers' desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services. Key Responsibilities Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value Translate technical requirements and execute system configuration setup Ensure data quality, integrity, and security requirements for all customer databases Assess and validate the implementation plan and manage communication among project stakeholders Troubleshoot and resolve configuration issues with great attention to detail Update and maintain training databases to incorporate new product releases, enhancements, and leading practices Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. Test, pilot, and document new professional services offerings Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes When needed, travel to customer on-site locations to lead and direct meetings and presentations Required Experience Post-secondary education in business or technology related field (preferred) Excellent communication, organizational and collaboration skills Previous experience configuring or implementing a software solution, database testing and end-user support, preferred Strong analytical and problem-solving skills Demonstrated attention to detail and quality validation process adherence Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time Proven ability to take accountability for a project, demonstrating initiative, and delivering on Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills 2-4+ years in a software implementation role Healthcare market experience, preferred Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Additional Information At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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Senior Legal Counsel (Contract)
Who Gives A Crap
Who Gives A CrapAustralia (Fully Remote)12 days ago
Full TimeFully RemoteSenior
project managementcomplianceintellectual propertycomplianceresearch

Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! Funny name, serious business We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we've contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we're really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we're hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. A bit about the role As our Senior Legal Counsel, you'll be instrumental in supporting Who Gives A Crap 's growth and impact. You'll take the lead on complex commercial matters, including significant contracts and high-stakes negotiations. Beyond that, you'll provide expert guidance across global legal areas like intellectual property, regulatory compliance (in close collaboration with our Privacy & Compliance Specialist), and corporate governance. You'll also serve as a crucial point of contact for day to day legal inquiries and play a key role in educating the business on legal best practices. Working closely with the Head of Legal, you'll be the linchpin that helps us scale and thrive responsibly, all while making a lasting positive impact. If you worked here this past month here are some things you might have been involved in Shaping our legal team's direction: You would have collaborated with our Head of Legal to define goals and priorities, ensuring our legal strategy aligns with the company's bigger picture. Navigating new product launches: You might have been reviewing contracts and advising on compliance for exciting new product lines as we expand our reach. Mentoring future legal stars: You could have been sharing your knowledge with a junior lawyer on secondment, helping them tackle a complex issue or providing guidance that supports their professional growth. Making legal easy to understand: You'd have been translating complex legal jargon into clear, actionable advice for our marketing or operations teams, making sure everyone's on the same page. Championing smarter ways of working: You might have been exploring and implementing new legal tech or processes to boost efficiency and make legal support even more accessible. Skilful negotiations: You could have been in the thick of negotiations for a key partnership, securing outcomes that are beneficial for our mission and our business. Staying ahead of the curve: You'd have been keeping a close eye on global legal changes, ensuring our advice is always accurate and we're prepared for what's next. Let's talk about you You're more than just legally brilliant; you're a proactive leader with a knack for getting things done. You're someone who: Minimum 5 years+ PAE: 10years+ PAE & in-house experience desirable Thrives on strategy: You enjoy collaborating to set clear goals and work with the Head of Legal to develop effective plans for the team. Influence: You understand the benefits of finding win win solutions, you develop strong relationships, and pro-actively engage with stakeholders to influence risk maturityIs a project management whiz: You can skillfully manage multiple legal projects, keeping stakeholders aligned and initiatives on track. Leads with both directness and empathy: You're great at fostering collaboration, providing constructive feedback, and navigating challenging conversations respectfully. Drives tangible results: You're focused on achieving measurable outcomes, always looking for ways to improve processes and deliver real value. Communicates clearly and simply: You can break down complex legal information for non-legal audiences and champion user-friendly legal solutions. Possesses strong negotiation skills: You have excellent technical legal skills and can confidently handle complex matters, achieving favourable outcomes while maintaining positive relationships. Provides savvy commercial advice: You offer clear, pre-emptive legal advice that balances risk and commercial success, identifying both risks and opportunities for the business. Is committed to continuous growth: You're always seeking ways to improve processes, stay updated on legal developments, and contribute to a culture of ongoing learning. Enjoys mentoring others: You genuinely like guiding and supporting junior team members, and educating the broader business on all things legal. You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too! Why should you work with us? First off, as a certified B Corp™ , we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we're in very good company with other exceptional B Corps around the world. We also believe that helping to make the world a better place should be rewarded accordingly – that's why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right). Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn't be more proud of that. Have you made it this far? If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

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Senior Manager, Investigations(Full time)
GiveDirectlyCanada, UK, USA (Fully Remote)12 days ago
Full TimeFully RemoteDirector
resttriagecase managementproject managementinternal auditexcel+2

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100's Most Influential Companies of 2026. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! About this role GiveDirectly is looking for an experienced investigator who can establish a function, not just run cases. Concerns and allegations reach us from every program and every country we work in. Each one needs to be triaged and assessed objectively, and to end in appropriate findings and recommendations. You will manage the newly created Central Intake and Investigations Hub. It is a standalone, independent function that works across the whole organisation. The Hub investigates a range of investigations itself, and supports colleagues elsewhere who handle the rest. You will lead the team and take the most complex investigations yourself. The bigger initial task is to establish the Hub across the organisation. How it works has been designed and agreed. What it does not yet have is standing. People need to know it exists, bring things to it early, and trust what it concludes. This matters now because GiveDirectly is growing fast. Delivery volume and headcount are both rising, and the way staff concerns are handled needs to grow with them. Reports to: Director of Safeguarding and Investigations Manages: Future roles including a Program Manager, Investigations and Program Manager, Intake and Reporting to be recruited once the Senior Manager role has been filled. Level: Senior Manager Location: Remote, with a requirement to overlap with an East Africa timezone by at least 3 hours, and meaningful overlap with US Eastern hours. We can only employ people in certain places at the moment, so it's worth checking our current list of eligible countries to see if yours is included. If you're based elsewhere, it's not an automatic no, but do flag it early with your recruiter. We are unable to sponsor or take over sponsorship of employment visas in the U.S. or U.K. at this time. Travel: Occasional. Team meetings and co-locations, plus travel to a country of operation where an investigation requires it. This is not frequent, but it is not predictable either. What you'll do Establish a Central Intake and Investigations Hub across the organisation: Take an agreed design and make it something people use. Build the relationships with the People team, Internal Audit, Safeguarding, HR Managers and Country Directors to ensure concerns are managed effectively. Refine how intake, triage and allocation work in practice as you learn what holds up. Lead the most complex investigations yourself. Establish the facts, produce the findings report and make recommendations. Set the investigation standard and hold other people to it: Define what a good investigation looks like at GiveDirectly. Provide oversight and support where Internal Audit or Safeguarding lead a staff related matter, and quality assure what comes out of it. Decide what training the organisation needs and set its direction. Own the record and what it tells the organisation: Create and hold the system of record for staff matters. Make sure findings and documentation are captured centrally, whoever led the case. Run regular reporting and calibration with the People team, Internal Audit, Safeguarding, Country Directors and ExCo. Sign off on relevant internal and external reporting. Make the function work at scale through the responsible use of technology and data: Shape the design of the case management system and its controls, so that staff investigation records sit only where they should. Find the practical places where automation and AI reduce manual work in triage, documentation and reporting. Build the hub so that growth in concern volume does not simply mean a bigger team. Set up and lead the team: Recruit for, manage and develop a Program Manager, Investigations and the Program Manager, Intake and Reporting. Set their priorities, review their work and build their capability. What success looks like in 12 to 18 months Concerns reach the hub as a matter of course, from every country and function. People come to the hub early and while a matter is still manageable, because they have found it useful rather than because they were told to. Investigations are handled consistently, whoever leads them, and findings reports hold up when they are challenged. The hub is understood across the organisation as an independent central resource. Internal and External reporting tells its audience something they did not already know about patterns, themes and where risk is concentrating. The People team, Internal Audit, Safeguarding and country leadership treat the hub as a resource they rely on rather than a process they comply with. Additional hires for the hub are capable, developing, and the function runs day to day without you in the room. Why this role You build it. This is a new function with a mandate and a set of agreed boundaries. How it actually works is largely what you make it. Genuine independence. The hub is designed to be objective and to handle complex matters. Breadth. You will work across every function and every country GiveDirectly operates in. It matters. Getting this right protects staff and recipients, and protects the trust that lets GiveDirectly move a great deal of money to people who need it. What we are looking for: How you work matters as much as your investigation skills. Trusted by the people you also hold to account. You can tell someone that the handling of a matter was wrong, and still have a strong working relationship with them the following week. People Managers, Internal Audit, Safeguarding and country leadership should want to call you early rather than after things have gone wrong. You motivate and influence people who don't report to you. The Hub has no direct line management over Internal Audit, Safeguarding, the People team or country leadership, and it needs all of them to do the work well. You build the relationships and shape best practice. Impartial, and visibly so. People may try to influence you. You will be told the answer before you have found it. You hold to process and evidence without turning it into a fight, and you record what you could not establish as carefully as what you could. You build what isn't there yet. This function is being shaped by you. You are comfortable where the priorities are clear, but the road to them is not. You would rather design a solution rather than wait to be handed one. You work alongside people. Some of the investigative work is done by other teams, and your expertise is what lifts its quality. You get into the detail with colleagues, you are clear about what good looks like and what still needs doing, and you see it through with them. Steady with difficult material. You work with content of abuse and misconduct without losing sight of the people involved, and without carrying it in ways that wear you down. On experience, we are looking for: Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. 5-7 years of experience leading workplace (misconduct) investigations , including matters involving senior staff and allegations of sexual misconduct. You have run these end to end, from terms of reference to findings report. Experience in setting investigation standards and quality assuring other people's work , not only conducting investigations yourself. A working understanding of employee relations and of where an investigation ends and an employment decision begins. You have worked alongside other teams without blurring the lines of responsibility. Experience across multiple countries and legal contexts , including where local law shapes how we may investigate and how staff must be treated. Trauma-informed and survivor-centred practice in how you plan interviews, handle disclosures and support the people involved. Has made technology work for investigative teams. You have set up or improved investigative system, built reporting from case data, or introduced tools that changed how a team worked. You have used AI in professional work and can say where it helped, where it did not, and how you handled confidentiality. Language Requirement: Professional fluency in English, plus professional working proficiency in one of French, Swahili or Portuguese. Investigative interviews are often confidential and conducted in these languages. Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A positive and supportive team with opportunities for advancement A demonstrated commitment to helping all staff develop and grow A competitive salary, including bonus A robust health benefits plan (exact details will vary by country) Unlimited PTO (that we encourage staff to take!) Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here . Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here . Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. United States Base Salary: $114,660 Bonus at Target Performance: 10% of base salary Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £77,600 Bonus at Target Performance: 10% of base salary Annual Benefits Stipend: £2,760 Kenya Base Salary: $83,820 Bonus at Target Performance: 10% of base salary Annual Benefits Stipend: $8,454 This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. #LI-REMOTE Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of "zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation." and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority. Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject "Accommodation Needed". We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

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Senior Manager, Emergency Cash Delivery
Full TimeFully RemoteDirector
project managementcoachingbusiness developmentonboardingperformance managementlogistics+1

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100's Most Influential Companies of 2026. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! About This Role GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring GiveDirectly can deploy effectively at scale. You will mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses. This role does not currently carry direct line management responsibility, though this may be added as the team scales. Senior Managers should be able to: Understand and clearly communicate about the market/landscape and GiveDirectly's value proposition in their domain and across domains Mentor teams and contribute to resource planning to develop individual members Oversee excellence in design and implementation, with a constant drive to improve, iterate, and learn What You'll Do Support and Develop High-Performing Teams Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment Strengthen Response Systems and Capabilities Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director Define, track, and report on operational efficiency metrics to support performance management and continuous improvement During responses, serve in an assigned functional role as directed by the Delivery Director Support Fundraising and External Representation Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team Represent GiveDirectly at external and internal forums as assigned, including media engagements as necessary Staff Emergency Cash Responses Deploy on short notice to implement Emergency Cash crisis response programs When deployed or remote: supervise program implementation, test approaches and tools, drive program design, liaise with local authorities and other response actors, and ensure excellent communication and documentation during responses When deployed: conduct field assessments, coordinate field logistics, and ensure the safety and security of the deployed team What You'll Bring Alignment with GiveDirectly values: exceptional alignment with values and an active demonstration of our core competencies — emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity 5–7+ years of experience: in a role focused on problem solving, team management, cross-functional collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred 5+ years of experience: working in difficult settings, including low-resource and high-insecurity contexts 3–5+ years of experience: providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, as well as measure performance growth Analytical problem solving: looks at problems with an analytical and iterative mindset, with a strong framework for prioritization and the ability to bring structure and process to ambiguous problems Strong project management skills: the ability to manage multiple workstreams, prioritize and explicitly deprioritize, and hold a high quality bar Strong technical skills: including data analysis and ease with learning new third-party tech platforms and tools Fundraising: preference for candidates with a strong partnership and relationship-management background Strong communication skills: skilled in speaking, writing, presenting, and negotiating across multiple stakeholders Enthusiasm for fast-paced environments: which may lack a pre-defined playbook for success and involve significant "learning by doing." Comfort with ambiguity and building systems from scratch Language Requirement: English (professional fluency) Language Preference: Additional proficiency in French, Portuguese, Arabic, or other languages is a plus Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third-party salary aggregator to ensure that staff's total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no-negotiation policy to ensure we are paying staff equitably across roles. United States Base Salary: $115,000 Bonus at Target Performance: 10% (~$11,500, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $13,455 in 2025) Estimated Total Compensation at Target: $126,500+ Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £73,900 Bonus at Target Performance: 10% (~£7,390, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be £8,646 in 2025) Estimated Total Compensation at Target: £81,290+ Annual Benefits Stipend: £2,760 Kenya Base Salary: $79,825 Bonus at Target Performance: 10% (~$7,983, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $9,340 in 2025) Estimated Total Compensation at Target: $87,808+ Annual Benefits Stipend: $8,453 If you are not based in the US or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. #LI-REMOTE Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of "zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation." and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority. Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject "Accommodation Needed". We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

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Senior Software Engineering Manager
Full TimeFully RemoteDirector$163,000 - $265,000 / Year
kotlinagilescrumarchitecturetradingrecruiting

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Overview : As a Senior Engineering Manager at Fanatics, you will be a technical leader with the ability to grow and scale engineering teams that can deliver business results and ship high-quality software for customer-facing products and internal platforms. We own the Fanatics App, the mobile app at Fanatics that encompasses elements from all of our different brands and businesses. The Fanatics App brings together Free to Play games, live events, ecommerce, and new product experiences to deliver a best-in-class Sports platform. Fundamentally, we are one team in everything we do, from the user experience to coding and architecture. We aim to deliver on our Customer Promise by delighting our millions of monthly active users. Responsibilities : Provide leadership and technical expertise within your engineering vertical Build and lead one or more teams to deliver software while adhering (and contributing) to engineering best practices Manage, coach, and develop engineers working across mobile and backend platforms Clarify technical requirements, negotiate priorities, and manage projects to deliver on time by leading daily scrum activities Work closely with your product and design partners to create an ambitious, yet achievable roadmap that can be communicated to executives and stakeholders. Drive reliable and predictable team execution by setting clear objectives, using data and KPIs to drive transparency, and champion continuous improvement across engineering practices and systems Drive effective adoption of AI-assisted engineering workflows, including development tooling, documentation, testing support, code review augmentation, and developer enablement best practices Provide clear updates (KPIs, status, metrics) to an executive audience and key stakeholders Help to recruit, assess and onboard a diverse group of talented engineers Bring together stakeholders across Fanatics to align diverging ideas into an actionable roadmap Remain technically engaged in architecture discussions, operational reviews, development workflows, and engineering quality practices while empowering engineers to own implementation details Must be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team-building activities Required Qualifications : 3+ years of experience managing one or more engineering teams 4+ years of experience building highly scalable and fault tolerant systems You have knowledge of a broad range of design approaches and can deconstruct an architecture to be developed by different teams Able to scope a project with targeted dates to ensure your team meets business needs Knows how to discern which features are essential, can be triaged, or omitted and works to negotiate with Product Management Able to effectively communicate complex technical subjects to a variety of audiences (engineers, technical leaders, marketing and operations teams, non-technical functional leaders) Familiar with Agile software product delivery and SCRUM methodology Excellent analytical and problem solving skills Solid report writing skills with the ability to gather, evaluate and analyze relevant information while structuring material in a logical and coherent manner. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better Able to effectively work cross-functionally within an enterprise environment Preferred Qualifications : Experience working in a start-up environment Strong mobile software engineering background Experience working with Kotlin Multiplatform and/or Compose Multiplatform Passion for sports cards, collectibles, or live commerce If you possess some of these qualifications but not all of them, we still encourage you to apply! #LI-AC2 Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $163,000—$265,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

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Onboarding Manager
Boulevard
BoulevardUSA (Fully Remote)12 days ago
Full TimeFully RemoteDirector
restdentalsix sigmaproject managementpmpforecasting+10

Who is Boulevard ? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment. This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale. SMB success is defined by speed, standardization, and repeatability — helping customers reach value quickly through a consistent, well-executed process. You'll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality. Above all, you'll ensure every customer is positioned to achieve long-term success by balancing implementation speed with solution quality, customer readiness, and adoption. WHAT YOU'LL DO Team Leadership & Development Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews. Drive a culture of ownership and accountability — coaching specialists to lead customer timelines firmly rather than passively tracking status. Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and owner for every at-risk account. Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for new specialists' early customer assignments. Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations. Execution & Portfolio Management Own team activation velocity against benchmark targets. Track and enforce efficiency standards across the funnel to eliminate backlog drag. Maintain forecast accuracy and hold specialists accountable for defensible, evidence-based commits. Analyze operational trends to identify root causes impacting activation velocity, forecast accuracy, cancellations, customer delays, and portfolio health. Ensure customers consistently complete implementation milestones and activation readiness standards. Customer Risk Leadership Own customer risk identification, mitigation strategies, and executive escalations to maximize activation success. Operational Excellence & Continuous Improvement Identify systemic bottlenecks across onboarding and recommend scalable process improvements. Use portfolio trends and operational data to influence tooling, playbooks, customer journey improvements, and cross-functional initiatives. Partner with Operations to improve reporting, automation, and onboarding efficiency. Coaching & Quality Score and review Gong calls per the coaching cadence. Deliver documented coaching tied to specific behaviors: driving vs. tracking, handling pushback, timeline control, and escalation discipline. Run team meetings that are portfolio-focused and action-oriented — activation pacing, risk cohort review, backlog recovery, and skill development. Cross-Functional Business Partnership Partner with Sales and Customer Success to ensure clean pre-sale to post-sale handoffs for the SMB segment. Serve as the voice of the SMB customer across Product and Engineering, surfacing friction points from high-volume onboarding patterns. Partner with Revenue Operations and Finance on capacity planning, reporting integrity, and operational efficiency. Identify and champion automation, tooling, and process efficiencies that increase throughput without sacrificing quality. Maintain data hygiene standards across project management and implementation platforms. WHAT YOU'LL BRING 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team. Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline. Strong coaching skills — able to translate call reviews and metrics into specific, actionable behavior change. Comfort operating in a fast-paced, metrics-driven environment where speed and consistency matter. Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar). Experience with project management or implementation platforms. Ability to hold a team accountable to standards while maintaining a supportive, development-oriented culture. Strong written and verbal communication skills for both customer-facing escalations and internal reporting. BONUS POINTS FOR Experience managing high-volume onboarding motions. Experience with Gong or similar conversation intelligence tools for coaching at scale. Experience within wellness, healthcare, med spa, salon, or service-based industries. Familiarity with GuideCX or related SaaS operational platforms. Six Sigma, PMP, or other process-improvement credentials. SUCCESS IN THIS ROLE In Your First 30 Days Gain a deep understanding of Boulevard's SMB onboarding methodology, tools, and team structure. Complete 1:1s with all direct reports and begin baseline Gong call reviews. Build cross-functional relationships across Sales, Support, Product, and Customer Success. By 90 Days Independently run the weekly portfolio governance cadence with clear ownership on all at-risk/aging accounts. Demonstrate improving forecast accuracy and activation pacing against targets. Establish a consistent coaching rhythm and begin closing identified skill gaps. By 6 Months and Beyond Consistently hit or exceed activation velocity, forecast accuracy, and CSAT benchmarks. Reduce aging backlog and eliminate systemic bottlenecks within your portfolio. Be recognized as a driver of team performance improvement and a trusted escalation point for the SMB segment. KEY PERFORMANCE METRICS Activation velocity Forecast accuracy CSAT Cancellation rate Portfolio health Customer readiness / milestone completion Time to Value Time to First Appointment / Working Session Ramp time for new hires Coaching effectiveness Risk recovery rate Team engagement KEY ATTRIBUTES FOR SUCCESS Execution-oriented with strong operational discipline Comfortable holding a team accountable to firm standards and timelines Data-driven — treats forecasting and portfolio health as core to the job, not overhead Strong coach who ties feedback to specific, observable behaviors Thrives on speed, consistency, and process adherence at scale Proactive communicator who escalates early rather than waiting for problems to surface How we take care of our team Our business is deeply immersed in an industry that's centered around helping people feel their best, so we know that taking care of yourself isn't selfish; it's essential. That's why our culture pairs high standards with genuine care. We don't glorify burnout or wear 'always on' as a badge of honor. Instead, we've created benefits designed to support you inside and outside of work, so you can bring your best self to both. Here's how we support you: Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact. Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success. Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones. An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning. 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings. 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member. Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve. And other perks like One Medical membership and Employee Assistant Program. To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice . Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Senior Client Success Manager
TripActions
TripActionsUSA (Fully Remote)12 days ago
Full TimeFully RemoteDirector$110,000 - $120,000 / Year
gorproject managementcompliancecompliancesales+3

As a Senior Client Success Manager, you will act as a lead strategic partner and executive-level trusted advisor to Navan's most strategic and complex key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will cultivate deep, executive-level relationships with key program stakeholders, acting as the definitive 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus. What You'll Do: Serve as the overall owner and account strategist of the client relationship, overseeing the success of the customer's complex migration journey and subsequent post-sales activities. Lead and direct complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare. Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators). Strategically cultivate and maintain strong, multi-level, trusted advisor relationships with C-suite and executive stakeholders to ensure strategic alignment and drive long-term customer value. Conduct regular health checks, lead Quarterly Business Reviews, and spearhead Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a strong focus on proactive risk mitigation and churn prevention. Act as the definitive 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by prioritizing and driving strategic feedback on platform optimization, addressing product gaps, and owning complex critical escalations to resolution. Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality. Work closely with Product and Engineering on identification/tracking of enhancement requests. What We're Looking For: 12+ years of experience in Customer Success Management or Account Management within Corporate Travel Management, with a focus on client happiness and retention, preferably in the enterprise space. Demonstrated history of successfully providing white-glove services and managing clients, with experience serving Law firms or other professional service industries. Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations. High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders. Drive for results, client-focused mindset, and high attention to detail. Bachelor's degree preferred or similar professional experience. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $110,000—$120,000 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

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