Transitional Case Manager, Queens Ave. Direct Service - (OPSEU) Full-Time, Contract (End Date: May 15, 2027) This posting is the result of a current vacancy London, Ontario (London Zone) - Application Deadline: September 28, 2026 - We believe that everyone has the right to live with dignity, autonomy and independence in our community. Our Case Management Program embodies this belief by supporting individuals experiencing mental illness or addictions to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems. As a Transitional Case Manager, you'll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals. Consider revitalizing your career and making a difference in your community by joining our team! WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ( $30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement When you'll work - 70 hours biweekly; Monday-Friday from 8:30am-4:30pm, with a 1-hour unpaid break. Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits HOW YOU WILL BE MAKING A DIFFERENCE: Assessment--In collaboration with the client: Assist with short term crisis management by providing an urgent/emergent response to individuals in need of case management supports Engage with clients on a short-term basis to support their immediate needs In collaboration with the client, conduct a variety of assessments (skills, functional ability, needs, barriers, etc.) Assess the adequacy of resources/supports currently available to the client Determine the impact of psychiatric symptoms on functioning Identify risk factors related to client and staff safety as well as relapse Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.) Obtain information, as needed, from other relevant sources Ensure the assessment incorporates cultural and ethnic factors Identify areas requiring additional assessment Individualized Goal Setting and Rehabilitation Planning -- Utilizing the information obtained through the assessment process and in collaboration with the client: Assist the client to identify their personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.) Design rehab plans based on client needs, goals and preferences Assist the client to navigate systems and connect to appropriate resources Assist the client to explore options and consequences of different choices Build on the client's personal strengths, abilities and resources Help clients work towards their vision of a positive personal future Help clients identify practical strategies for achieving their vision Ensure issues related to transportation are addressed, incorporated into the rehab plan and are consistent with organizational policies and practices Work in partnership with the client in all aspects of planning Identify intervention strategies to meet goals Establish an inter