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About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working : If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the role Core Platform builds the foundations every other team at ElevenLabs builds on: how users, workspaces and permissions work across our products. Our systems sit on the path of every request and are relied on by millions of users and by enterprise customers, so correctness, security and safe rollout matter as much as speed. We are hiring full stack engineers (backend leaning) for two focus areas. Depending on the team you join, your responsibilities might include: Workspaces & User Management (serving external customers) Building and improving the building blocks customers touch directly: API keys, login experience, analytics, admin tooling, workspace security and more Working closely with Sales, FDEs and customer teams to turn enterprise and self-serve feedback into the right improvements, and helping large customers with complex organisational structures. Shipping customer-facing features end to end, from backend services to the admin and settings UI. Permissions & Resources (serving ElevenLabs engineering teams) Designing and building generic resource and permissioning services that product teams use to build features safely and quickly. Solving hard, largely greenfield problems at scale, for example how a customer with a million agents assigns and manages access. Working across product teams to understand their needs, and driving adoption with changes that don't require every team to rework their code. In both teams you will: Scope work as part of a large existing system: understand what exists, what could go wrong on rollout, whether a migration is needed, and how downstream teams are affected. Roll out changes safely and with minimal disruption to existing users, teams or systems. Debug and operate what you build, working from customer reports, logs and code. Own features from scoping to completion, with the support of experienced engineers who are happy to mentor. Requirements We do not require any formal experience, certifications, or degrees. Instead, we are seeking engineers who can show they have solved impressively hard problems, through past projects or GitHub contributions. We do require: Expertise in Python. A strong background in backend development, with comfort working across the stack where the work needs it. Experience with common software and system design patterns and infrastructure, including APIs, cloud infrastructure tools, storage solutions and data structures. Strong test design and security fundamentals. Care and attention to detail when changing live, business-critical systems, and the ability to learn a large existing codebase quickly. Comfort with ambiguity: working out what should be built, and prioritising among competing signals. Bonus: Experience with authentication, authorization or permissioning (OAuth, SSO/SCIM, RBAC or similar). Experience with Kubernetes. Experience building internal platforms or services used by other engineering teams. Location Our team is based across the UK, EU and US, and this is our main focus. We are flexible for exceptional candidates elsewhere. You can work remotely, or from our offices in Dublin, London, New York, San Francisco and Warsaw. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Find more English Speaking Jobs in Germany on Arbeitnow

WHO ARE WE LOOKING FOR: We're looking for a Principal Solution Architect to lead presales for our AI solutions. You'll help customers anonymize video and image data so they can use it responsibly for AI development. You'll be the technical voice that turns customer ambiguity into working proofs of concept and a closed deal: researching requirements, demonstrating solutions to potential customers, and shaping how our AI products evolve based on what you learn. This is a high-visibility, customer-facing role with real influence over both sales outcomes and product direction from day one. As the most senior member of the custom development team, you'll also set technical direction and mentor junior colleagues — raising the bar on solution design, sharing what you learn from customer engagements, and helping the team grow its skills and judgment over time. This role is the technical leadership that turns our responsible AI mission into working solutions for customers. YOUR ROLE AND RESPONSIBILITIES: Presales & Customer Engagement You enable sales roles with strong solution designs and live demonstrations of our AI solutions to potential customers. You identify customer issues and translate them into opportunities for product improvement. You manage and respond to customer and partner inquiries via our ticketing system and email. Solution Prototyping You develop prototypes and proof-of-concepts tailored to customer-specific requirements, using Python on Linux and containerized (Kubernetes) environments. You adapt and extend our AI solutions to fit real-world customer use cases in video and media data. Team & Knowledge You improve team efficiency through AI methods, FAQs,internal documentation, and community contributions. You feed field insights - such as recurring customer questions, technical blockers, and competitive gaps - back into product and sales enablement. IN ORDER FOR YOU TO BE SUCCESSFUL, YOU BRING: Eight years of experience as a solution engineer, consultant, or software developer, with direct customer contact in presales, solution engineering or technical support. Python-based prototyping experience, ideally for AI/ML or data-heavy use cases, running on Linux. Strong communication skills; fluent in English. ALSO DESIRABLE: Experience with SaaS, computer vision, AI, or video management systems. Experience with Milestone XProtect or other VMS technology. Understanding of on-premises and embedded AI technology is a plus. Hands-on experience with containers in scaled Kubernetes cloud environments. WHAT WE OFFER: Friendly cooperation at eye level - We live and breathe flat hierarchies with a positive feedback culture. Innovation where it matters - A challenging position in a company that is changing the world of video data: With you we will make history. Creative and entrepreneurial playground - Get a chance to be your own master, define your own tasks, actively contribute and implement your ideas. Grow yourself and grow the success of the company with direct influence from day one. Team spirit celebrates diversity - Numerous events to get to know the teams- Flexible working hours - Trust-based and goal-oriented working culture. Benefits to smooth your ride in life - Public transport ticket with a 50% subsidy and a huge discount on Urban Sports Club memberships. Boost your learning – we'll fund it - We offer a generous learning budget so you can improve your skills. Loft-office in central Berlin - With free drinks and a large balcony with barbecue. WHY YOU SHOULD WORK HERE: We are a diverse, ambitious team with a great passion for data privacy, generative AI and startups. Our office is in the heart of Berlin, one of the coolest, most vibrant cities worldwide. We enjoy teamwork and celebrating successes together. If you are looking for a new challenge with real impact from day one, check out our job openings and apply today! Find more English Speaking Jobs in Germany on Arbeitnow

Sr. Manager, Vendor Marketing & Brand Partnerships At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style. We're looking for a Sr. Manager, Vendor Marketing & Brand Partnerships to strengthen our vendor relationships, grow marketing investment, and develop new partnership opportunities. This is an exciting opportunity for an experienced sales and marketing professional who is passionate about building strong partnerships, driving revenue growth, and creating impactful marketing programs that connect our brand partners with Chatters customers. What You'll Do Build strong relationships with vendor partners, understanding their brand priorities, product launches, and growth objectives. Develop annual and seasonal marketing plans to effectively activate contractual Brand Development Fund (BDF) commitments across Chatters marketing initiatives. Identify, present, and sell additional marketing opportunities beyond existing vendor commitments to drive incremental revenue growth. Develop innovative vendor marketing programs, partnership opportunities, and new revenue streams that respond to evolving brand needs. Create compelling proposals connecting vendor objectives with Chatters marketing channels, including digital, ecommerce, loyalty, social media, and in-salon experiences. Negotiate program scope and investment, secure approvals, and maintain a strong pipeline of incremental revenue opportunities. Partner with Marketing, Merchandising, Ecommerce, Salon Operations, and Finance to successfully execute vendor-funded programs. Manage and track contractual commitments, BDF allocations, budgets, incremental investments, and available balances to ensure financial accountability. Monitor program performance, share results and recommendations with vendor partners, and identify opportunities to strengthen partnerships and grow investment. Who You Are You're a relationship-driven, commercially minded professional who knows how to turn strong partnerships into meaningful business opportunities. You align with our corporate values: Start with the Power of You: You take ownership, lead with confidence and integrity, and bring a proactive approach to identifying opportunities and delivering results. Every Interaction Matters: You understand that strong partnerships are built through trust, collaboration, and meaningful connections with vendors and internal teams. Make It Memorable: You create impactful partnerships and marketing experiences that deliver value, strengthen relationships, and leave a lasting impression. More Than Just Beauty: You recognize the power of beauty to inspire confidence and connection, and you're excited to help bring leading beauty brands and experiences to our customers. Commit to Grow and Learn: You're curious, innovative, and always looking for new ways to strengthen partnerships, expand opportunities, and drive business growth. What You Bring 5+ years of experience in sales, business development, vendor partnerships, retail media, or a related commercial role. Marketing experience, preferably in vendor marketing, brand partnerships, or integrated marketing programs. Proven success growing accounts, selling new opportunities, and achieving or exceeding revenue targets. Strong relationship-building, presentation, and negotiation skills, with the ability to influence and engage key stakeholders. Strong commercial judgment and financial acumen, including experience managing budgets, contracts, forecasts, spending, and performance reporting. Excellent organizational and project management skills

Headquarters: Maryland; Remote - Virginia; Remote - Washington D.C. CSQ427R326 Please note: Due to federal contract requirements and client-site access obligations, U.S. citizenship is required . As Director of Delivery Solution Architects (DSA), Public Sector, you will lead a high-impact post-sales technical organization that helps government customers realize value from the Databricks Data Intelligence Platform. Your mission is to ensure that complex Data and AI initiatives—across federal civilian, defense, intelligence, state and local government, education, and public-sector-adjacent organizations—move from concept to production as quickly, securely, and effectively as possible. You will lead DSA managers and a growing team of Delivery Solution Architects responsible for technical strategy, customer outcomes, platform adoption, and usage growth across the Public Sector. You will bridge technical strategy and durable customer value, ensuring teams guide customers through architecture decisions, implementation planning, and scalable operating models for data, analytics, AI, and agentic applications. You will make investment and coverage decisions in collaboration with regional Sales and Field Engineering leaders, shape the value proposition of the DSA function for Public Sector, and build an organization that delivers predictable customer outcomes in a complex, high-growth environment. The Impact You Will Have: Build and lead: Recruit, coach, and scale a diverse, high-performing team of DSAs and managers. Foster a culture of psychological safety, collaboration, and customer obsession. Define, operationalize, and continuously improve the post-sales execution strategy for Databricks' Public Sector business. Partner with Sales, Solutions Architecture, Professional Services, Customer Success, and strategic partners to align account plans, technical success plans, resource investments, and growth strategies. Establish scalable account assignments, customer coverage, prioritization, capacity planning, and resource-allocation practices for strategic Public Sector accounts. Standardize how DSAs guide customers from use-case discovery and architecture through implementation, production go-live, adoption, and platform expansion. Lead a technically excellent DSA organization with deep expertise in cloud data platforms, data engineering, warehousing, ETL/ELT, streaming, governance, machine learning, generative AI, and agentic applications. Ensure customers receive practical, secure, scalable architectural guidance for production data products, analytics platforms, AI applications, and mission-critical workloads. Apply Public Sector-specific requirements—including security, compliance, governance, mission continuity, procurement, and complex stakeholder environments—to architecture and delivery decisions. Serve as a trusted executive technical advisor for select strategic customers, linking technical roadmaps and modernization programs to agency missions and measurable outcomes. Build strong executive and operational relationships across customer technical, program, procurement, operational, and leadership stakeholders to accelerate adoption and long-term value. Create operating mechanisms, playbooks, metrics, and review cadences to monitor customer health, delivery progress, adoption, usage growth, risks, escalations, and forecasted expansion. Drive cross-functional resolution of delivery blockers and escalations, while providing leadership feedback on field processes, product needs, programs, and organizational investments. What We Look For: 7+ years of customer-facing experience in technical delivery, architecture, consulting, customer success, professional services, or post-sales leadership roles. 5+ years of people-leadership experience, proven ability to recruit, coach, develop, and build career paths for high-performing technical talent, including success leading managers and scaling multi-level technical organizations. Experience building and leading post-sales, delivery, customer success, architecture, consulting, or professional-services organizations. Deep expertise in cloud data and AI technologies, including data engineering, data warehousing, analytics, ETL/ELT, data governance, machine learning, data science, and AI. Demonstrated success delivering production-grade data products, analytics platforms, AI solutions, and other scalable, secure, and governable customer workloads. Ability to lead teams through architecture decisions, technical success planning, delivery execution, production go-lives, and customer-growth strategies. Deep understanding of Public Sector and regulated customer environments, including mission priorities, complex stakeholder models, governance requirements, and long planning cycles. Executive presence and business acumen to engage senior leaders, manage strategic accounts, and make portfolio-level resource, investment, coverage, and prioritization decisions. Strong cross-functional leadership and communication skills, with a track record of partnering across Sales, pre-sales, Professional Services, Customer Success, Engineering, Product, Marketing, and external partners to resolve escalations, mitigate risk, remove blockers, and improve customer outcomes. Additional Requirements: U.S. citizenship is required due to Public Sector client-support requirements. Willingness to travel up to 30%, primarily within the Washington, D.C. metro area and to customer locations as needed. Bachelor's degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent practical experience. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Zone 2 Pay Range $249,600 — $343,200 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. To apply: https://weworkremotely.com/remote-jobs/databricks-director-delivery-solutions-architects-public-sector

Headquarters: Bulgaria URL: http://jobhire.ai Description CVM Lead (US Market) Location: Remote Job Type: Full-time About JobHire.AI JobHire.AI is a vertical AI agent that automates job search for professionals in the US market. We find, tailor, and apply to jobs on behalf of thousands of paying subscribers — at scale and with precision. We operate a subscription model with monthly and longer-term tiers, plus paid add-ons. We're entering a phase where deeper customer value management — not just acquisition — is the single biggest unlock for profitable growth. Why This Role Now We are spending efficiently to acquire users — but a substantial portion of revenue is left on the table after the first purchase. Reg→Purchase conversion is below where it should be. Rebill rates erode quickly past month one. Add-on attach is minimal. Our reactivation engine is currently offline. We've been operating an email-only CRM on a platform that doesn't return analytics through its API. That ends with this hire. This is a role for someone who has already done the transformation we need: turning a basic broadcast CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push — on the US market specifically. What You'll Own Funnel Conversion Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push. Own first-purchase activation across the first 7 days. Retention & Rebill Differentiate renewal sequences by plan tier (1 / 3 / 6 month). Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason. Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics. Reactivation Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure. Recover revenue from a base that is currently dormant due to deliverability issues. Add-on Monetization Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel. Channel & Tooling Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative). Recover and maintain email domain reputation. Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC). Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades). Measurement Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible. Expected Outcomes First 3 Months Email deliverability restored to historical baseline. Reactivation campaign launched with measurable incremental conversion against a holdout. Differentiated renewal flows live for 1 / 3 / 6 month plans. Decision (signed off with engineering) on omnichannel platform: migrate to Maestra or alternative. First 6 Months SMS and web push live as ongoing production channels in lifecycle flows. Measurable lift in Reg→Purchase conversion via paywall-abandonment and post-registration triggered sequences. Measurable lift in month-1 rebill rate via differentiated and intervention flows. Add-on attach rate (Resume Review, Resume Builder) materially up via CRM-driven sales sequences. Per-flow incremental revenue reported weekly via proper holdout methodology. 12 Months CVM channel contributing as a top-3 incremental revenue source for the company. Cross-channel lifecycle strategy (email + SMS + web push + iMessage/RCS as those channels mature in the US) live and documented. Process documentation and tooling stable enough to remove key-person risk. We keep our hiring process quick and simple: HR Introduction Call Team Interviews Challenge Reference Check (with three prior managers) Requirements You're a Fit If You Have 3+ years operating CVM/lifecycle programs on the US market specifically. US b2c subscription. This is non-negotiable — US deliverability, US carriers, US consumer behavior, US compliance. 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end (not just executing). Hands-on operating experience with an enterprise omnichannel platform — Maestra strongly preferred; Braze, Iterable, Customer.io , or Klaviyo also relevant. Real, hands-on experience launching SMS as a marketing channel in the US (TCPA, A2P 10DLC, carrier compliance — not "I worked with a vendor who handled it"). Real, hands-on experience launching web push and measuring its lift. SQL good enough to pull your own segments and validate your own data. A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts — not in opens and clicks. A track record of measurable incremental revenue from CRM, ideally validated through holdout. Bias toward action. We operate as a tiny team; you'll need to ship faster than you plan. Nice to Have Experience migrating off a damaged email domain. Experience in job search, career, HR-tech, or adjacent consumer subscription verticals (EdTech, FinTech, dating, streaming). iMessage Business / RCS experience. Communication (speak English and Russian). Benefits Clear mandate and ownership from day one. You're the function, not a contributor to it. The economics are highly leveraged — even a 5-percentage-point lift on month-1 rebill is meaningful to the bottom line of the company. Direct work with the CMO, CEO, and Growth PM. No layers, no politics. A market where your work is directly visible to users searching for their next job — outcomes you can feel. $4000-7000/month + 38DaysOff. To apply: https://weworkremotely.com/remote-jobs/jobhire-crm-cvm-lifecycle-retention-marketing-lead-us-b2c-subscription-only

Headquarters: Kazakhstan URL: http://emergingtravel.com Description We are looking for a Senior Backend Engineer (Python) to join the HQ Automation division and our AI/LLM Team , which focuses on developing automation solutions to improve the efficiency of our Customer Service teams using modern technologies. The AI/LLM Team develops solutions on top of our CRM/ERP platform, contributes to building AI/LLM models, develops its own services, and extends the functionality of the Camunda orchestration platform to achieve its goals. Our CRM/ERP platform is built with Python (Django/Aiohttp/RQ). The primary database is PostgreSQL, while Elasticsearch is used for fast search across system objects. The frontend is built with React.js, and Camunda runs on-premises on our own infrastructure. Join us to work with a great team on developing and implementing effective and exciting solutions using modern technologies, helping provide people around the world with the best possible travel experience — and getting plenty of positive feedback along the way! Key Responsibilities of a Senior Developer: Backend development of the CRM/ERP product using Python, primarily with the Django framework; Working with Camunda, including supporting its infrastructure; Integrating with LLM models and developing and maintaining services for working with them; Designing service architecture, making technical decisions, decomposing and estimating tasks, and participating in the Code Review process; Consulting with System Analysis, QA, and Technical Support teams; Managing development projects within the stream and coordinating team resources to achieve project goals. Requirements 5+ years of professional software development experience , including experience in a Senior Developer role. Must-have: 5+ years of Python development experience with Django or FastAPI; Strong knowledge of PostgreSQL and the ability to write raw SQL queries; Experience designing APIs and integrations; Experience working with high-load systems and large databases; Good understanding of GitFlow and CI/CD processes, including Docker and Kubernetes; English proficiency at B1 (Intermediate) or above , including spoken English. Nice to have: Experience working with Camunda and pyzeebe; Experience working with AI/LLM models and an understanding of how they work. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy : https://www.emergingtravel.com/career/hr-policy/ To apply: https://weworkremotely.com/remote-jobs/emerging-travel-group-senior-python-developer-crm-ai-llm

Headquarters: Remote - Ireland About the Role Abnormal AI is looking for a Customer Solutions Engineer to join the Technical Account Management team. This role gives Abnormal a flexible, technical resource for situations that fall between standard support and a long-term, dedicated Technical Account Manager. Customer Solutions Engineers are floating technical specialists who partner with CSMs for the duration of a specific need, triggered by things like recurring support cases, asks beyond the typical support experience, or short-term project-based work. The ideal candidate combines deep technical fluency with strong triage judgment and is comfortable moving between engagements without an existing playbook. What you will do Serve as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve. Take on short-term, project-based technical engagements for customers without a dedicated TAM. Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step. Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring. Document session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team. Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant. Recognize when a situation exceeds this role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off. Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement. Must Haves 3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity Solid grounding in Abnormal's platform and configuration best practices, sufficient to work independently with customers without a senior technical resource in the room Strong triage judgment; able to recognize quickly whether a situation calls for hands-on technical guidance or a more senior technical resource Comfortable stepping into a customer relationship for a defined engagement and stepping back out; this is not a standing account-ownership role Able to manage multiple concurrent, time-bound engagements across a broad book of business rather than a fixed set of named accounts Excellent communication skills across technical and business stakeholders, including comfort presenting to senior customer stakeholders Nice to Have Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace) Prior experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering) Bachelor's degree in a technical field, or equivalent hands-on experience #LI-AA1 A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here . To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-solutions-engineer-emea

Headquarters: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are looking for an Analytics Engineer who thrives in high-complexity environments—someone excited to bring clarity to chaos, untangle complex models, and lay down the foundation for scalable solutions. This is a hands-on, high-impact role for someone who isn't afraid to address manual processes, viewing them as opportunities to build scalable solutions that drive meaningful impact. You'll work closely with stakeholders across the company to build reliable, trusted data models that support reporting, analysis, and decision-making. Key Responsibilities Dive into complex systems and manual workflows to develop an understanding of our tools and constraints. Thoughtfully design and maintain clean, scalable, production-grade dbt models (e.g., ARR, revenue recognition). Work across the full data pipeline, from ingestion to transformation to visualization. Take a pragmatic approach to system challenges, balancing quick fixes with thoughtful long-term design. Collaborate with Finance, Engineering, Sales, and other teams across the company to understand data needs and deliver timely, practical solutions. What We Are Looking For Experience designing and maintaining production-grade data models and pipelines. Deep understanding of modern data modeling principles and best practices. Strong SQL skills and confidence working with complex datasets and schemas. High attention to detail, with high standards for data accuracy and validation. Flexibility and resourcefulness in navigating manual tasks or imperfect systems. Passion for clean code, scalable architecture, and incrementally reducing complexity over time. Ability to manage time, prioritize effectively, and thrive in a fast-moving environment. Clear communication skills with both technical and non-technical collaborators. Willingness to flexibly support other domains (e.g., Product, Marketing, and Engineering) as the team grows. Nice to Have Experience at a high-growth PLG SaaS company. A track record of transforming manual, ad hoc workflows into scalable data pipelines. Familiarity with billing systems, GAAP accounting, revenue recognition, or audit support. Exposure to Stripe, Salesforce, or Orb in billing and finance contexts. Familiarity with financial cycles and the need for fast iteration during month- and quarter-end. Our Tech Stack Snowflake, dbt, Hightouch, Fivetran, Looker, Stripe, Salesforce, Orb. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $203,680 — $254,600 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness . To apply: https://weworkremotely.com/remote-jobs/tailscale-analytics-engineer-data

Job title: Founding Healthcare Lead Location: London; full in-office working as default Start date: ASAP Reports to: CCO Compensation: Salary and Equity options available for discussion Application deadline: 01/11/26 at 23:59 UK time About Cosine Cosine is an applied AI research and engineering company building frontier AI models and autonomous software engineering systems. We're developing the UK's first sovereign frontier large language model, alongside specialised models trained for complex, high-stakes applications. Our technology can be deployed in highly secure environments, including fully air-gapped infrastructure, enabling organisations to adopt advanced AI without compromising control over their data or systems. We work with some of the world's most complex organisations across defence, financial services and other critical industries, helping them develop, customise and deploy AI capabilities that solve real operational problems. We're now looking to build a substantial presence in healthcare and life sciences. The Opportunity We're looking for an exceptional Founding Healthcare Lead to build and lead Cosine's healthcare and life sciences business from the ground up. This is an entrepreneurial role at the intersection of frontier AI, healthcare and commercial strategy. You'll identify where our technology can have the greatest impact, build relationships with leading healthcare organisations, and turn those opportunities into meaningful commercial partnerships. We're particularly interested in applying our capabilities to problems that require secure deployment, highly specialised AI models, complex data processing and deep integration with existing enterprise systems. You'll work directly with Cosine's leadership, researchers and engineers to shape our approach to the sector and help establish healthcare as one of our most important markets. This isn't a conventional sales role. You'll be expected to develop the strategy, originate opportunities, shape solutions and build a business. What you'll do Build our healthcare business Define and execute Cosine's go-to-market strategy across healthcare, pharmaceuticals, biotechnology and the wider life sciences ecosystem. Identify the highest-value applications for Cosine's technology, particularly where generic AI solutions fall short. Establish relationships with senior leaders across healthcare providers, pharmaceutical companies, research institutions and technology partners. Build and own a pipeline of significant commercial opportunities, from initial engagement through to contracts and long-term partnerships. Shape high-impact AI opportunities Work with customers to identify complex problems that could benefit from bespoke AI models, agentic systems or autonomous software engineering. Translate customer needs into clear technical and commercial proposals, working closely with Cosine's ML and engineering teams. Structure and negotiate commercial agreements spanning pilots, bespoke model development, enterprise licensing and strategic partnerships. Help customers navigate the practical challenges of deploying AI in healthcare, including data governance, security, regulatory requirements and integration with existing systems. Build the foundations of a new vertical Develop a deep understanding of where Cosine can establish a differentiated position in healthcare. Represent Cosine at industry events, executive meetings and strategic discussions. Feed market insights back into our research and product roadmap, helping us prioritise the capabilities with the greatest commercial potential. Work across the organisation to ensure that customer engagements translate into successful deployments and sustainable long-term relationships. As the business grows, help build the team, partnerships and operating model required to scale the vertical. What we're looking for We're open-minded about backgrounds, but expect the successful candidate to combine deep healthcare industry knowledge with exceptional commercial judgement and entrepreneurial drive. Essential Significant commercial, strategic or operational experience in healthcare, pharmaceuticals, biotechnology or life sciences. A strong understanding of how major healthcare organisations operate, buy technology and make investment decisions. A track record of building senior relationships and turning complex opportunities into commercial outcomes. The ability to engage credibly with both technical and non-technical stakeholders, from researchers and engineering teams to senior executives. Strong commercial instincts, including the ability to identify genuine customer problems, develop business cases and negotiate complex deals. Genuine enthusiasm for AI and a strong understanding of its emerging capabilities and limitations. High levels of independence, ownership and comfort operating in an early-stage, fast-moving environment. Particularly interesting Experience commercialising AI, machine learning, data platforms or other advanced technologies within healthcare. An established network across pharmaceutical companies, biotechnology firms, NHS organisations, healthcare technology providers or research institutions. Experience with bespoke model development, AI infrastructure or enterprise AI deployments. Familiarity with healthcare data governance, clinical safety, information security and relevant regulatory frameworks. Experience building a new business line, entering a new market or taking an emerging technology from initial concept to significant revenue. A background spanning both technical and commercial roles. Why join Cosine Work at the frontier of AI. We're not simply integrating third-party AI models. We're building and training our own models, developing the infrastructure to deploy them, and creating the agentic systems that make them useful. Build something from the ground up. You'll have the opportunity to define an entirely new business vertical, with meaningful influence over strategy, partnerships, product direction and commercial growth. Work on problems that matter. Healthcare and life sciences present some of the most important and technically challenging opportunities for AI, from accelerating research to improving the efficiency and resilience of critical systems. Work alongside exceptional people. You'll collaborate directly with a team of ML researchers, engineers and commercial leaders developing frontier AI technology and deploying it into some of the world's most demanding environments. Have real ownership. This is a founding role with significant autonomy, direct exposure to the leadership team and the opportunity to build a substantial business within Cosine. What Success Looks Like Within your first year, we'd expect you to have: Established a clear, differentiated strategy for Cosine in healthcare and life sciences. Developed strong relationships with a focused group of strategically important customers and partners. Originated and closed our first significant commercial engagements in the sector. Identified repeatable use cases and commercial offerings that can support sustained growth. Established healthcare as a credible and scalable business vertical for Cosine. We're looking for someone who wants to do more than sell an existing product. We want someone excited by the opportunity to help define how frontier AI is developed, commercialised and deployed across healthcare. Cosine is an equal opportunity employer. We value diverse backgrounds, perspectives, and ways of thinking, and we're committed to creating an inclusive and respectful workplace. We encourage applications from anyone who meets the role requirements, even if you don't meet every single qualification. If you need reasonable adjustments at any stage of the hiring process, we're happy to discuss them. Compensation, Benefits & Ways of Working We're an in-office team, five days a week, by design. We believe the work we're doing benefits from being together, collaborating closely, and building shared context. What you can expect: Competitive salary , benchmarked to the market Equity / share options , so you share in the upside you help create 30 days' holiday + bank holidays Work hard in the office, collaborate closely, and switch off properly Dog-friendly office — bring your dog to work Weekly team breakfast & lunch Monthly socials Pension High-quality equipment to do your best work We care about focus, sustainability, and doing great work — not performative overwork. We value people who show up, contribute thoughtfully, collaborate well with their colleagues, and then go home. This role won't suit everyone. But if you're looking for a fast-moving environment, close collaboration, and a team that takes both the work and work-life balance seriously, it's a great place to be. ___ Agency & Data Protection Notice To comply with UK GDPR and our internal data-protection and equal-opportunity obligations, we only accept candidate applications and agency submissions via our Applicant Tracking System (ATS). This ensures appropriate privacy notices, lawful processing, auditability, and consistent retention controls. Any CVs or candidate details received outside the ATS (including via email, Slack, or direct message) will be treated as unsolicited, will not be considered as part of the recruitment process, and will not give rise to any fee or payment obligation. Find Jobs in United Kingdom on Arbeitnow

Job Title: Defence Account Director Location: London; full in-office working as default Start date: ASAP Reports to: CCO Compensation: Salary and Equity options available for discussion Clearance: Must be eligible to hold UK Security Vetting Clearance SC or above (no prior clearance required) Application deadline: 01/11/26 at 23:59 UK time Help make sovereign AI operational for UK Defence Cosine is a UK AI lab building models, applications and infrastructure for mission-critical organisations. We build coding agents, specialised Lumen models, AI-native security products and the infrastructure required to deploy advanced AI in demanding environments. We are also training Lumen Sovereign, the first frontier large language model trained in the UK, with the support of the UK Government. Defence is a strategic priority for Cosine. AI will change how Defence operates, from software engineering and intelligence analysis to cyber security, command and control, logistics and frontline operations. The challenge is turning advanced AI into capability that is trusted, secure, sovereign and useful in the real world. We are looking for a Defence Account Director to help build that business. This is not a traditional defence sales role. You will understand where Cosine can make a genuine operational difference, identify the right customers and programmes, shape credible opportunities and help turn early conversations into funded pilots, programmes and long-term customer relationships. You will work closely with Cosine's Defence Lead, technical teams and senior leadership. You will build relationships across the MOD, the Armed Forces, wider Government and the UK defence industry, while helping define Cosine's position in the emerging sovereign AI market. What you'll do Build and own a prioritised Defence account and opportunity strategy. Develop trusted relationships with senior stakeholders across the MOD, Front Line Commands, wider Government and defence industry. Identify operational problems, programmes and capability gaps where Cosine can make a material difference. Translate customer needs into clearly defined use cases, propositions, pilots and programmes. Navigate Defence stakeholders, budgets, acquisition routes, procurement processes and decision-making structures. Lead opportunities from initial conversation through demonstration, technical evaluation, commercial agreement and delivery. Work with Cosine's technical teams to create credible customer propositions without overpromising. Develop relationships with primes, strategic partners and specialist technology companies where this creates a stronger route to market. Maintain disciplined account planning, pipeline management, qualification and forecasting. Bring structured customer and market insight back to Product, Engineering, ML and senior leadership. What we're looking for You may have served in the UK Armed Forces or worked closely with Defence in engineering, capability development, acquisition, procurement, digital transformation or technology adoption. You may subsequently have worked in consulting, technology, industry or an advisory role. What matters is that you understand how Defence works and can turn a customer need into commercial momentum. You should have: Meaningful experience of the UK Defence ecosystem. Strong existing relationships across Defence, Government or industry, and the ability to build new ones. Experience introducing, acquiring or adopting complex technology. The ability to structure ambiguous problems and turn them into actionable opportunities. Strong commercial judgement and comfort being accountable for pipeline, opportunities and revenue. The confidence to engage with operators, engineers, procurement teams, senior civil servants, military leaders and industry executives. Genuine technical curiosity and the ability to learn enough about AI to have credible conversations with technical teams and customers. The resilience to work through long Defence sales cycles while maintaining urgency and focus. The independence and judgement to operate in a scale-up where the playbook is still being written. You do not need to be an AI expert when you join. You do need to be intellectually curious, technically literate and able to communicate clearly without hiding behind jargon. What success looks like Success ultimately means winning business and building enduring customer relationships. We aim to onboard at least 10 new client logos within the Defence account over the next 12 months and increase revenues by at least 300%. We expect that growth to come through credibility, judgement, customer insight and persistence rather than transactional selling. In your first few months, you will: Build a clear view of Cosine's Defence proposition, capabilities and priorities. Establish a focused account and stakeholder map. Develop relationships with priority customers and partners. Identify and qualify the most promising opportunities. Create a disciplined approach to account planning, pipeline and forecasting. Over time, you will help convert those opportunities into funded demonstrations, pilots and programmes, while shaping how Cosine is understood and adopted across UK Defence. Why this role matters Defence does not need more AI demonstrations that remain disconnected from operations. It needs technology that can work across real missions, real systems, real security constraints and real acquisition processes. You will help make that happen. This is an opportunity to build Cosine's Defence business from the ground up, with direct access to leadership and technical teams and genuine influence over our product, market strategy and customer relationships. If you understand Defence from the inside, have strong customer instincts and want to help make sovereign AI operational, this is an opportunity to have significant impact. Why join Cosine Build a strategically important business from the ground up. Work at the intersection of frontier AI, Defence and national capability. Sell a genuinely differentiated product into mission-critical environments. Influence product direction and go-to-market strategy. Work closely with a small, technically deep and ambitious team. Receive meaningful early equity with genuine upside. Compensation, Benefits & Ways of Working We're an in-office team, five days a week, by design. We believe the work we're doing benefits from being together, collaborating closely, and building shared context. What you can expect: Competitive salary , benchmarked to the market Equity / share options , so you share in the upside you help create 30 days' holiday + bank holidays Work hard in the office, collaborate closely, and switch off properly Dog-friendly office — bring your dog to work Weekly team breakfast & lunch Monthly socials Pension High-quality equipment to do your best work We care about focus, sustainability, and doing great work — not performative overwork. We value people who show up, contribute thoughtfully, collaborate well with their colleagues, and then go home. This role won't suit everyone. But if you're looking for a fast-moving environment, close collaboration, and a team that takes both the work and work-life balance seriously, it's a great place to be. Agency & Data Protection Notice To comply with UK GDPR and our internal data-protection and equal-opportunity obligations, we only accept candidate applications and agency submissions via our Applicant Tracking System (ATS). This ensures appropriate privacy notices, lawful processing, auditability, and consistent retention controls. Any CVs or candidate details received outside the ATS (including via email, Slack, or direct message) will be treated as unsolicited, will not be considered as part of the recruitment process, and will not give rise to any fee or payment obligation. Find more English Speaking Jobs in United Kingdom on Arbeitnow

We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Client Engineering is the technical arm of Plaid's European GTM team. We own our customers' technical outcomes: designing the right solution, getting it built and live, and keeping it healthy as they grow. We work with the most technically forward companies in European financial services – fintechs, lenders, and payments and wealth platforms – helping them build on payment initiation, account data, verification, and underwriting across UK Open Banking and PSD2. As a Sales Engineer for Plaid Europe, you'll be a technical lead across the region's sales team, partnering with 5–6 Account Executives from the first technical conversation through proof of concept to signature. You'll run technical discovery, design solutions, and demo and prove Plaid's products to engineers and commercial buyers, making sure every customer's architectural decisions set them up for long-term success on the platform. You'll also help build the Sales Engineering function in Europe, from the demo environments, sample apps, discovery frameworks, and integration playbooks the team sells with, to feeding what you hear from customers back into Plaid's roadmap. Responsibilities Serve as technical lead on active opportunities across Startup, Mid-Market, and Enterprise accounts, partnering with Account Executives throughout the sales cycle. Run technical discovery and map customer requirements to Plaid's products and integration patterns. Deliver tailored demonstrations and own proof-of-concept engagements, including hands-on debugging with customer engineers. Design integration architectures and validate the approach in sandbox with the customer's engineers before signature. Respond to technical, security, and regulatory questionnaires and RFPs. Build and maintain reusable selling assets for European use cases and competitive positioning. Translate customer and prospect feedback into structured product insight for Product and Engineering. Raise the technical fluency of the sales team through enablement and deal reviews. Qualifications 4+ years in a customer-facing technical role, such as sales engineering, solutions, implementation, or customer engineering, ideally at an API platform. Hands-on understanding of APIs and web and mobile integration, including REST, OAuth, webhooks, JSON, and SDKs, with the ability to build and debug a demo in JavaScript, Python, or similar. Experience working in, or selling to, fintech or financial services in the UK or EU. Ability to move between deep technical conversations and business value conversations with different audiences. A consultative approach, strong customer empathy, and clear communication skills. A self-starter who's comfortable building in a growing region with a globally distributed team. Willingness and ability to travel across the UK and Europe up to 25% of the time. Nice-to-Haves Knowledge of open banking, including UK Open Banking, PSD2/PSD3, AIS/PIS, and VRP. Domain depth in payments, identity verification, or credit and underwriting. A formal technical background or prior software engineering experience. Fluency in a second European language. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at ----- style="min-height:1.5em"> Please review our Candidate Privacy Notice here . Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Compensation: £104,419 – £123,919 • Offers Equity • Offers Commission United Kingdom • £104,419 – £123,919 • Offers Equity • Offers Commission Find Jobs in United Kingdom on Arbeitnow

About Zelara Most CRM marketing still blasts generic messages at scale and calls it "personalization." Our founders experienced this firsthand in senior roles at HelloFresh, Salesforce, Uber, and others. Backed by top-tier VCs, they decided to build a better way. Zelara is an agentic lifecycle marketing platform that improves with every interaction. It works with the CRM infrastructure our customers already use, replacing static journeys and manual segmentation with a system that creates content, makes individual-level decisions, and learns from every outcome. With bunq, Europe's second-largest neobank, we delivered +7.4% activation and +66% reactivation uplift, measured against a control group. We raised a €3M pre-seed and are generating revenue with paying enterprise customers. We are growing our Solutions Architecture team to make the path from integration to measurable value repeatable across more customers. The Role This is a deeply technical customer role centered on post-sales value realization, with involvement in pre-sales discovery. It is not reactive customer success, nor a pre-sales role that hands off at signature. You own technical value realization for a portfolio of customers, from discovery and onboarding through live experiments, measured results, and scaled adoption. You and the commercial lead run each account as a pair. They own pricing, contracts, expansion, and renewal. You own the technical plan and the evidence behind those decisions: before signature you lead technical discovery alongside them, after signature you are the customer's named technical lead for solution design, data mapping, the experiment plan, and go-live. There is no separate customer success manager; the two of you hold the whole relationship. Product, Engineering, and Science own the platform, the integrations, and the measurement standards. You turn their work into a working customer solution and bring them in when a requirement crosses those lines. Our customers are mid-market and enterprise B2C companies across Europe: fintech, e-commerce, travel, and employee benefits. What You Will Do Lead technical discovery before signature: how the customer makes money, which metric moves it, and what the pilot can credibly promise Own onboarding: align stakeholders, define the data mapping and acceptance criteria, and take the customer live on its existing CRM stack Design and pre-register each experiment to Zelara's scientific standards, because a success bar set after seeing the data is not a result Own the customer-facing readout: reconcile our analysis with the customer's data, and say clearly when the evidence is not decision-ready Enable the customer's team to run campaigns independently Partner with the commercial lead on annual contracts, expansion, and renewal Drive the product loop: turn recurring customer needs into product opportunities and research questions, backed by evidence from live accounts, and use agents to build the scripts and prototypes that unblock an account in the meantime Your First 90 Days 30 Days: Learn the platform and the portfolio, join the active accounts, and take over your first technical customer relationship. 60 Days: Lead one onboarding independently, with the integration, experiment design, and measurement plan agreed before launch. 90 Days: Own a small portfolio and deliver your first evidence-backed results readout. Who You Are You have led deployments, implementations, or technical accounts for mid-market or enterprise customers at a B2B SaaS company, and your work has influenced adoption, renewal, or expansion. You judge a customer's business before you design for it: which metric their leadership is held to, and what matters that nobody has said out loud. You have led real customer integrations and know that a successful import is not the same as usable data. You turn a business question into an analysis plan and understand experiments: control groups, effect sizes, statistical power, and why the design is frozen before it runs. You know the lifecycle marketing stack (Braze, Bird, Iterable, Klaviyo, Customer.io , Emarsys, HubSpot) and how a CRM team works inside it. You are credible with a Head of CRM and their data engineer in the same hour. You say the uncomfortable thing early, and a commitment with a date on it is a commitment. You are AI-native. A software engineering background is not required, but building with agents is: the script that reshapes a customer's export, the prototype that shows a CRM team what we mean. You are fluent in English. German is a strong advantage given our current market focus. Bonus You have run lifecycle or CRM programs in-house, so you know what we ask a customer's team to change. You have experience with experimentation platforms, bandits, or applied ML in production. You have converted pilots or POCs into multi-year contracts and can say what moved the decision. How We Work We are an AI-first team. We adopt what makes us faster and drop what does not, and we value evidence, speed, and clear ownership over process theater. What We Offer Work alongside founders who have built and sold an AI-driven SaaS business and led large-scale B2C operations from the customer's side of the table. A senior individual-contributor role in a small Solutions Architecture team, with real influence on how we deliver. Autonomy over onboarding, pilots, and technical value realization, and a tight working relationship with Product, Science, and Engineering. Direct access to real customers and real production data. Based in Berlin, with regular travel to European customers. A competitive salary and a meaningful equity stake. Your choice of a Deutschlandticket or bike subscription, plus a gym membership. Our Compass We are guided by four core values: Seek Truth: We ground decisions in evidence. When the facts change, we change our mind. Act with Integrity: We build trust through transparency, reliability, and ownership. Put Customers First: We succeed only when they succeed. Find more English Speaking Jobs in Germany on Arbeitnow