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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver Set client and internal stakeholder expectations correctly with a focus on long-term success Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva's best practices Position integration development, migration, training and other services that may be needed for a successful customer experience Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly Travel estimate: Less than 25% (within China) 3+ years of experience delivering or selling software services, software service delivery background is a must. Direct experience in Life Sciences with R&D or Quality experience Strong written and verbal communication skills in both Chinese and English Ability to engage audiences of varying perception levels (IT and Business) Team player attitude Bachelor's Degree required Candidate must be based in Shanghai or Suzhou and have the legal right to work Experience with Cloud-based solution deployment / implementation and agile methodologies Background includes exposure to compliance and validation standards in the Life Sciences industry Proven success selling services

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100's Most Influential Companies of 2026. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment visas in the U.S. or U.K. at this time. About this role Individual Giving has set an objective to double new donor acquisition in 2027 and expand our awareness through brand ads for key segments. Paid media is the biggest lever we have to get there, and as Growth Manager, Paid Media, you'll own delivery of this important priority. To help get us there, GiveDirectly is planning to expand its spend on paid media. We are looking for someone who will be a strong cultural fit—curious, keen not to follow industry standards but to look for disproportionately high-leverage opportunities, keen to constantly learn and adjust, and comfortable launching a paid program without agency support. This role would suit someone comfortable in a fast-paced environment, able to pivot and change tactics based on data and changing circumstances. Reporting to our Director of Individual Giving, you'll manage all paid acquisition for Individual Giving across Meta, Google, YouTube, and TikTok, and also work closely with the VP of Marketing to manage all upper-funnel media buys (e.g., newsletters, podcasts, etc.) for both the Individual Giving and Marketing teams. This role is responsible for executing our paid media program end to end, including negotiating and managing contracts, creating ads, capturing screenshots for documentation, publishing campaigns, and monitoring performance. You will also build our tracking and attribution systems and use that data to grow both one-time and monthly giving. To do so, we are looking for a strong individual contributor who is comfortable executing within the platforms without a big team or agency. The Individual Giving team is responsible for generating revenue across donors with an annual gift below $50k. To do so, the Individual Giving team executes compelling public fundraising campaigns, drives creative donor-facing content, and tests new marketing initiatives aimed at expanding our donor base and raising awareness of direct cash transfers. You'll join a small but high-performing team that runs several campaigns at once and works with a lot of independence. You'll partner with Brand and Marketing colleagues each campaign cycle to ensure integrated marketing across all public-facing materials. Level: Manager (we are willing to hire at Senior Manager for more experienced candidates) Reports To: Director of Individual Giving Travel Requirement: Must be able to travel ~1–2 times per year to one of our countries of operation for team retreats or field visits What you'll bring: 3–5+ years in growth or performance marketing with a proven track record running paid media to a conversion or revenue target, in-house or agency, across Meta, Google, YouTube, and emerging platforms. Non-profit experience is a plus, but not required. Experience managing a paid media budget of at least US$5M a year with a track record of strong performance measurement, with the discipline to trust your own data over platform recommendations and the judgment to know when to scale a channel, cut it, or admit it isn't working—pause and reset. A genuine test-and-learn habit: you design multivariable testing across creative, audience, messaging, and landing pages, using these insights to scale the program. Strong written communication, the ability to own creative direction of ads (from conception and drafting through launch), and experience with or a strong eye for graphic design (Figma, Canva). You'll work with content creation teams for bigger projects, but initial ideation and direction should come from you. Strong, succinct communication, and the ability to work productively with a Brand and Marketing team focused on brand awareness. Alignment with GiveDirectly's values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. Experience with tracking and attribution to ensure detailed reports are shared with senior management. Bonus skills: Experience with our tech stack (WordPress, Salesforce, PostHog, Google Analytics, Tableau, Zendesk, Ahrefs) or similar tools. Experience with paid ads with a non-profit of a similar size or an agency supporting non-profits. What you'll do Own paid media strategy and performance to execute growth and brand goals Develop and execute the paid digital fundraising strategy that acquires new donors, grows revenue, and strengthens long-term supporter value across Meta, Google, YouTube, TikTok, programmatic, and emerging platforms (approx. 50% of time). Run top-of-funnel brand ads, from placement and contracting to creative direction and development, including podcasts, OOH, and connected TV (approx. 30% of time). Manage and optimize paid investment daily, monitoring spend, pacing, cost per acquisition, and conversion, and reallocating budget as performance dictates. Run a continuous test-and-learn program across audiences, creative messaging, channels, landing pages, and donation experiences, and turn results into decisions rather than reports. Make key and strategic recommendations to the Director of Individual Giving and VP of Marketing on where budget spend should be allocated based on performance data. Grow one-time and monthly giving through paid Run acquisition and conversion campaigns for both one-time and monthly giving, testing paid tactics to grow the recurring program—the fastest-growing part of our portfolio. Optimize the digital supporter journey so paid campaigns connect cleanly to landing pages, donation forms, email, and CRM, maximizing conversion and retention. Analyze acquisition, conversion, revenue, and retention trends by segment to inform where the next dollar goes. Measurement & Reporting Stand up standardized paid-channel attribution and UTM tracking so acquisition spend is evaluable outside the ad platforms. Build and maintain performance dashboards that connect campaign, website, and CRM data into a single view of what each channel returns. Develop a forecasting model that projects cost per acquisition and revenue by channel, so budget increases are decisions rather than bets. Report to senior management on budget and paid campaign performance on a bi-weekly basis. This role might not be for you if You are used to relying on an agency for recommendations or ad builds in the platforms themselves. You do not have experience/familiarity with both upper-funnel and direct conversion paid advertising. You are not comfortable managing projects from A–Z, including ideation, planning, launching, testing, iterating, and evaluating. What success looks like in 12–18 months A clear, measurable contribution to the 2027 goal of doubling new donor acquisition, with a 50–70% share of new monthly donors acquired through paid. The Google Ad Grant is fully deployed against upper-funnel objectives, in compliance, and contributing measurable qualified traffic. A documented acquisition model forecasts cost per acquisition and revenue by channel accurately enough to justify a materially larger paid budget. Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third-party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no-negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here . Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. This role is fully remote, so if you are not based in Kenya, the US, or the UK, we will share an estimated salary benchmark for the country you are based in during the hiring process. United States Base Salary: $99,940 Bonus at Target Performance: 10% Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £66,150 Bonus at Target Performance: 10% Annual Benefits Stipend: £2,760 Kenya Base Salary: $65,000 Bonus at Target Performance: 10% Annual Benefits Stipend: $8,454 #LI-REMOTE Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of "zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation." and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority. Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject "Accommodation Needed". We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100's Most Influential Companies of 2026. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! About this role GiveDirectly is seeking a Legal Counsel, Corporate & Business Affairs to build our Business Affairs capability and serve as a primary legal partner to our global functions. You will help GiveDirectly structure complex corporate, commercial, funding, and charitable relationships and navigate the legal and regulatory questions that arise as the organization grows. You will advise teams including Partnerships and Fundraising, People, Finance, Communications, Technology, Product, Grants Management, and public affairs. Your portfolio will include complex partnerships and transactions, non-standard gifts and fundraising arrangements, nonprofit regulatory matters, and organization-wide strategic initiatives. A major initial priority will be building the legal and regulatory foundation for Data Partnerships and remote enablement. Working with Global Data Partnerships, Product, Technology, and program teams, you will develop workable approaches to data privacy and MNO data that can be used across GiveDirectly and adapted by program-facing Counsel to local contexts. This is a broad role for a corporate and commercial lawyer with strong data-privacy expertise who can understand what teams are trying to accomplish, structure a practical path forward, and bring in specialist expertise when needed. Reports to: Head of Legal Level : Senior Manager Location: Remote, with a requirement to overlap with an East Africa timezone by at least 3 hours. We can only employ people in certain places at the moment, so it's worth checking our current list of eligible countries to see if yours is included. If you're based elsewhere, it's not an automatic no, but do flag it early with your recruiter. We are unable to sponsor or take over sponsorship of employment visas in the U.S. or U.K. at this time. Travel Requirement: ~ 1–2 trips per year, with additional travel as needed for significant partnerships or regulatory engagement What you'll do: Build Business Affairs and advise global functions Serve as a primary legal partner to Partnerships and Fundraising, People, Finance, Communications, Technology, Product, Grants Management, and public affairs teams. Structure, draft, and negotiate complex corporate partnerships, funding arrangements, technology and vendor agreements, and other strategic transactions. Advise on corporate, commercial, employment, privacy, nonprofit, and operational matters arising within the teams you support. Partner with teams early to understand their objectives, develop workable structures, and provide practical advice on legal and business risk. Build templates, playbooks, and repeatable approaches that allow GiveDirectly to handle recurring work more consistently as the organization grows. Support fundraising, charitable giving, and public affairs Advise on the structure, acceptance, and administration of significant or non-standard gifts, including bequests and other planned gifts, donor-advised fund grants, restricted gifts, securities, cryptocurrency, and other non-cash contributions. Draft and review gift agreements, donor restrictions, planned-giving documentation, and other funding arrangements, coordinating with tax or trusts-and-estates counsel where needed. Advise on charitable solicitation, fundraising disclosures, sponsorships, cause-marketing arrangements, commercial co-ventures, and related nonprofit regulatory requirements. Support public affairs, Communications, and other teams on lobbying, advocacy, public-policy engagement, and political-activity restrictions, including applicable registration, tracking, and reporting requirements. Develop practical guidance and escalation pathways so teams can identify when fundraising or external-engagement activities require Legal review. Lead legal strategy for Data Partnerships and other strategic initiatives Lead legal strategy for new products, partnerships, and operating models that affect multiple programs, countries, or teams. As a major initial priority, develop GiveDirectly's legal and regulatory approach to Data Partnerships, MNO data, and remote enablement. Serve as legal partner to Global Data Partnerships, leading the legal work required to establish relationships with MNOs, governments, and other data holders. Advise on data privacy, consent, data sharing, telecommunications regulation, and responsible data use, directing specialist analysis where needed. Draft and negotiate NDAs, data-sharing agreements, MoUs, and related arrangements, and support engagement with regulators and government partners. Work with Product, Technology, Programs, and program-facing Counsel to translate organization-wide approaches into workable models for particular countries and programs. Contribute across Legal Partner with other Counsel on matters that cross portfolios or require shared expertise. Coordinate external and local counsel where specialist or jurisdiction-specific support is needed. Take ownership of other priority legal matters as team and organizational needs evolve. Help strengthen the standards, tools, and ways of working used across our small, global Legal team. What you'll bring: Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. Qualification as an attorney in at least one jurisdiction, with relevant post-qualification legal experience. Strong corporate, commercial, and transactional experience, including structuring and negotiating complex partnerships and agreements. Experience advising on complex funding arrangements, external partnerships, or other transactions involving significant legal and business considerations. Demonstrated expertise in data privacy and data protection, including data sharing, consent, and the use of personal or regulated data. Ability to understand unfamiliar legal and regulatory frameworks - including nonprofit and fundraising requirements - and develop practical approaches to novel questions. Strong legal and business judgment, with the ability to assess risk in context and recommend a clear path forward. Experience advising multiple functions and building trusted relationships with colleagues, counterparties, and senior stakeholders. Ability to build new legal capabilities, manage a varied portfolio independently, and direct external or specialist advisors when needed. Excellent written, verbal, and negotiation skills; English fluency. Preferred: Experience engaging with data-protection authorities, telecom regulators, governments, or other public authorities. Experience negotiating data-sharing arrangements with MNOs or other holders of sensitive or regulated data. Experience advising on technology-enabled products or data-intensive operating models. Experience working across multiple jurisdictions, particularly in emerging markets. Privacy or data-protection certification. Experience advising charitable organizations on fundraising, planned giving, bequests, donor restrictions, or non-cash gifts. Experience with tax-exempt organization law, charitable solicitation, cause marketing, lobbying, advocacy, or political-activity rules. Experience in international development, humanitarian response, or another mission-driven organization. Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here . Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. United States Base Salary: $134,400 Bonus at Target Performance: 10% (~$13,440, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $15,724 in 2025) Estimated Total Compensation at Target: $147,840+ Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £91,900 Bonus at Target Performance: 10% (~£9,190 with potential for upside. For reference, with the organization's current performance multiplier, this amount would be £10,752 in 2025) Estimated Total Compensation at Target: £101,090+ Annual Benefits Stipend: £2,760 Kenya Base Salary: $106,280 Bonus at Target Performance: 10% (~$10,628, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $12,434 in 2025) Estimated Total Compensation at Target: $116,908+ Annual Benefits Stipend: $8,454 This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. #LI-REMOTE Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A supportive team that works hard and cares hard A robust health benefits plan (exact details will vary by country) Flexible paid time off that staff is encouraged to take Allowances for desk set-up and learning and development We're committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org . Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of "zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation." and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority. Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject "Accommodation Needed". We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

What is PerfectServe ? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! The ideal candidate is early in their automation career but has already demonstrated sound software testing fundamentals, familiar with programming concepts, and has a desire to grow in test automation. This individual will be comfortable working in a collaborative, cross-functional environment and willing to pivot between manual and automated testing based on team priorities and business needs. Responsibilities Learn, develop, maintain, and enhance automated test scripts under the guidance of more senior automation team members. Participate in the creation and execution of test cases, test plans, and test scenarios based on business requirements. Demonstrate flexibility in shifting between manual validation and automation work depending on delivery timelines, feature complexity, and team needs. Continuously build technical testing knowledge, including exposure to automation frameworks, scripting, CI/CD, and quality engineering best practices. Communicate effectively in a remote environment, including maintaining an active on-camera presence during meetings when expected. Qualifications Some prior technical experience in software testing, automation, scripting, development, or a related technical area OR a bachelor's degree in computer science, Software Engineering, or another programming/technology-related field from an accredited higher education institution. Basic understanding of the software development lifecycle (SDLC) and/or Agile delivery practices. Familiarity with test automation concepts and an interest in building skills in automation tools and frameworks. Exposure to one or more programming or scripting languages such as JavaScript, TypeScript, Java, Python, or C#. Strong communication skills and the ability to work effectively with cross-functional teams. Health IT experience (a plus) About PerfectServe PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Environment, Physical & Other Requirements This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission‑driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $75,000–$115,000 USD per year, with compensation tailored to your background, strengths, and growth potential. This range reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation is determined by several factors, including experience, skills, and team impact. We regularly review compensation to ensure fairness and consistency. Current employees with questions are encouraged to connect with their manager or People Operations. Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. StackAdapt is seeking a talented Senior Quality Engineer who is passionate about software quality and test automation to be part of a highly impactful team that will directly affect the success of product releases in a cross-functional agile environment. In addition, you will be responsible for implementing reliable and scalable automation test cases and integrating them into our CI/CD pipeline. These initiatives will serve to enhance our software quality, accelerate our defect detection and prevention capabilities as well as transform our software development process. Learn more about our engineering culture here: https://www.youtube.com/watch?v=LXM2NrkhKZc StackAdapt is a remote-first company; we are open to candidates located anywhere in North America for this position. What You'll Be Doing: Participate in the development of in-house automated and functional test scripts and tooling that address areas such as functional, system, API, integration, UI and regression testing Work collaboratively with Platform, Product, DevOps, and other teams in order to deploy and run automated tests on test environments with CI/CD Provide timely test result feedback to the Platform Team, the QA team and other relevant stakeholders Participate in technical planning, code review and architectural decision-making What You'll Bring to the Table: At least 4 years of professional, hands-on test automation experience with API & UI test automation frameworks such as Playwright, Selenium, Cypress, Mocha, Jest or Junit Knowledge of React, including but not limited to adding data-testids Ability to explore codebase and utilize other technical tools to gain an understanding of technical implementation Fluency in at least one of Javascript, Typescript, Python, or Java Experience with CI/CD tools like Jenkins, Github Actions, CircleCI Strong understanding of scalable system design for web-based APIs and backend processing systems In-depth understanding of QA methodologies in a software company with short release cycles Experience writing test cases that cover edge/negative cases, compatibility, and concurrency tests in test case management tools like TestRail Experience working with relational databases Hands-on experience with SQL and ability to query for large data sets The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate's current location. We do not ask c andidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer. This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package. Factors Influencing Final Compensation: The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications. Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer. Canada Base Salary Band $104,000—$143,000 CAD USA Base Salary Band $120,000—$165,000 USD StackAdapter's Enjoy: Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthday's off! Access to a comprehensive mental health care program Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto Robust training and onboarding program Coverage and support of personal development initiatives (conferences, courses, books etc) Access to StackAdapt programmatic courses and certifications to support continuous learning An awesome parental leave program A friendly, welcoming, and supportive culture Our social and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: G2 Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising 2026 Winner in the (CTV/OTT) Product/Platform category for the 2026 ADWEEK Tech Stack Awards To learn more about our privacy practices, please see our Privacy Policy . #LI-REMOTE

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role The Services Engagement Manager (SEM) is responsible for setting our R&D and Quality Cloud customers up for success and representing the entire value proposition and effort behind a R&D and Quality Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. With a passion for Software Implementation and expertise in Life Sciences R&D and Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with strategic alignment of the team prior to project start. Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver Set client and internal stakeholder expectations correctly with a focus on long-term success Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva's best practices Position integration development, migration, training and other services that may be needed for a successful customer experience Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly Travel estimate: Less than 25% (within China) 3+ years of experience delivering or selling software services, software service delivery background is a must. Direct experience in Life Sciences with R&D or Quality experience Strong written and verbal communication skills in both Chinese and English Ability to engage audiences of varying perception levels (IT and Business) Team player attitude Bachelor's Degree required Candidate must be based in Shanghai or Suzhou and have the legal right to work Experience with Cloud-based solution deployment / implementation and agile methodologies Background includes exposure to compliance and validation standards in the Life Scienc

Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here ! Position Summary The AR Specialist is responsible for managing the full scope of the accounts receivable process, including responding to customer inquiries, overseeing invoice delivery, monitoring account portfolio for timely payment, and supporting customer onboarding related to billing. This role requires a customer centric and proactive communicator with strong attention to detail and the ability to manage multiple priorities efficiently. The AR Specialist will collaborate cross functionally with Customer Success, Sales, and internal Finance teams to ensure a seamless and accurate billing and collection process, ensuring strong cash flow. Key Responsibilities Customer Communication & Support Manage the shared billing inbox, assigning and responding to inquiries within established SLAs. Address questions from internal and external customers regarding billing, contracts, payments, and escalations. Actively monitor Slack channels and respond or acknowledge messages promptly. • Build and maintain strong working relationships with customers and internal teams. Customer Setup & Billing Maintenance Coordinate customer billing setup, ensuring compliance with formatting and platform requirements. Complete vendor forms and portal setups, including payment of applicable membership fees. Maintain up-to-date billing contacts to ensure accurate invoice delivery. • Collect and upload sales tax exemption certificates. Invoice Management & Collections Submit invoices to customer portals weekly, bi-weekly, or monthly in required formats. • Proactively manage assigned AR portfolio, following up on outstanding invoices via phone and email. Identify and escalate payment issues before they become delinquent. • Maintain accurate collection notes and support resolution in line with internal policies. • Prepare aging reports, flag at-risk accounts, and process escalations as needed. • Timely and efficient collections of assigned portfolio of accounts. Payment Application & Reconciliation Apply payments, credit memos, and rebills; reconcile accounts and identify and correct any discrepancies. Manage overpayments and communicate with cancelled customers for refund information. Process Oversight & Reporting Monitor customer cancellations and ensure updates are made promptly. • Oversee the dunning automation process for assigned accounts. Assist in quarterly bad debt reserves and write-off activities. Provide monthly updates on high-priority accounts for senior leadership review. Team Collaboration & Engagement Attend and actively participate in team meetings and 1:1s with the AR Manager. • Complete additional tasks and special projects as assigned. Qualifications 2+ years of experience in Accounts Receivable, Billing, or related finance role • Experience with NetSuite, Tesorio, Maxio, Salesforce (SFDC), and Avalara preferred. • Familiarity with subscription-based service contracts. Advanced proficiency with Excel including complex formulas, LOOKUP functions PivotTables, and SUMIF. Experience with Vendor portals and payment platforms. Strong organizational skills with excellent attention to detail. Effective written and verbal communication abilities. Understanding basic accounting principles and billing best practices. • Basic knowledge of AI tools with willingness to adopt for process efficiency. • Ability to handle sensitive information with integrity and confidentiality. • Comfortable in a fast-paced, collaborative SaaS environment. SOCi expects to pay a base salary in the range of 55,000 CAD- 75,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. What SOCi Provides to You Comprehensive Benefits Package (full-time permanent, non-contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible Work Environment (full-time, non-contract roles only) Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Empowering Career Growth and Success What's Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information. #LI-Remote

Senior Strategic Implementation Specialist, Americas (EST) Hi! I'm Morgan, the Manager of Strategic Implementations here at Ashby . Our customers are at the center of everything we do, and that's especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I'm thrilled to be hiring our next Implementation Specialist, specifically in the EST time zone. As part of our growing Professional Services team within Ashby's Customer Success organization, you'll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience. About this role: As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. Role requirements: Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements. Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By "complex", we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You're technically curious and creative. Ashby or ATS experience is a plus, not required. Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period. Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don't rely on 'I've seen this done,' but instead think critically to solve problems. Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You could be a great fit if: You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. You are data-driven. You use metrics and analytics to inform decisions and measure success. You are adaptable. You can navigate changes in a fast-paced, evolving environment. ‍ You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow. You might not be a great fit if: You are not located in the Eastern Time Zone. You prefer an in-person role over remote. You are less interested in customer-facing roles that require both technical and interpersonal skills. You are accustomed to defining ideas and strategies, yet not responsible for their execution. You prefer working with a simple product (such as a point solution). You prefer exclusively to build (rather than build, iterate, optimize). Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process. The Interview At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: 30 min - Recruiter Screen with Talent Team 45 min - Interview with Hiring Manager 60 min- Mock Call with 2 Implementation Specialists Final Round: 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs 30 min - Interview with VP of Customer Success & Head of PS 10 min - Closing Questions with Hiring Manager Benefits You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects & customers are truly excited about. Competitive compensation is offered. 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it Twelve weeks of fully paid family leave in the US . We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva is looking for individual leaders with consulting and system implementation experience and a passion for helping customers optimize their regulatory data and document management processes. Veeva's RIM suite is the industry's only unified software solution that provides fully integrated regulatory information management (RIM) capabilities, including data and document management, submission publishing, and archival on a single cloud-based platform. As a member of our Professional Services team, you will be responsible for understanding our customers' global regulatory needs, translating requirements into solution design, and configuring our cloud-based solution for managing regulatory information across the enterprise. Guide life science customers in the configuration and implementation of Veeva's Regulatory suite (Veeva Registrations, Veeva Submissions, Veeva Submissions Archive, Veeva Publishing) to streamline global regulatory processes Lead configuration requirements workshops, design, and document, as well as prototype and deploy solutions Program and project management, including resource planning, leading and motivating a cross-functional team Communicate between the project team, customer, and internal stakeholders Assist presales/sales teams in defining scope, cost and estimations. Deep experience of Regulatory processes in Life Sciences and the relevant compliance considerations 3+ years' experience working with or for organizations in life sciences or healthcare either as a consultant, business, or IT representative Technical abilities and willingness to "roll up your sleeves" to design, configure, and implement a RIM solution Ability to collaborate and communicate excellently with diverse stakeholders Team player with strong organization skills and an ability to act with speed in a complex environment Strong written and verbal communication skills in both Chinese and English Candidate must be based in Shanghai/Suzhou and have the legal right to work Ability to travel 10-30% within China Consulting experience, working with a major system integrator or software vendor Experience in life sciences compliance and computer systems validation requirements

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva is looking for individual leaders with consulting and system implementation experience and a passion for helping customers optimize their regulatory data and document management processes. Veeva's RIM suite is the industry's only unified software solution that provides fully integrated regulatory information management (RIM) capabilities, including data and document management, submission publishing, and archival on a single cloud-based platform. As a member of our Professional Services team, you will be responsible for understanding our customers' global regulatory needs, translating requirements into solution design, and configuring our cloud-based solution for managing regulatory information across the enterprise. Guide life science customers in the configuration and implementation of Veeva's Regulatory suite (Veeva Registrations, Veeva Submissions, Veeva Submissions Archive, Veeva Publishing) to streamline global regulatory processes Lead configuration requirements workshops, design, and document, as well as prototype and deploy solutions Program and project management, including resource planning, leading and motivating a cross-functional team Communicate between the project team, customer, and internal stakeholders Assist presales/sales teams in defining scope, cost and estimations. Deep experience of Regulatory processes in Life Sciences and the relevant compliance considerations 3+ years' experience working with or for organizations in life sciences or healthcare either as a consultant, business, or IT representative Technical abilities and willingness to "roll up your sleeves" to design, configure, and implement a RIM solution Ability to collaborate and communicate excellently with diverse stakeholders Team player with strong organization skills and an ability to act with speed in a complex environment Strong written and verbal communication skills in both Chinese and English Candidate must be based in Shanghai/Suzhou and have the legal right to work Ability to travel 10-30% within China Consulting experience, working with a major system integrator or software vendor Experience in life sciences compliance and computer systems validation requirements

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. The Role You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. You'll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services. Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction. Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided). Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption Design and manage context-aware prompts for each customer's AI Agent use cases Be the subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes Apply and refine agent playbooks

Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here ! About the Role The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi's AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes. This role plays a critical part in SOCi's strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi's Agentic Workforce solutions to get work done autonomously. Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion. Responsibilities Core Focus & Impact Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts. Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success. Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi's AI agents directly into their unique business processes. Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews. Cross-Functional Collaboration: Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities. Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization. Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities. Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact). Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks. Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer. Requirements Minimum Qualifications 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles. Proven experience working directly with B2B SaaS customers in post-sale environments. Demonstrated track record of driving software product adoption and successfully influencing user behavior change. Exceptional communication, presentation, and customer enablement skills. Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment. Bachelor's degree or equivalent practical experience. Preferred Qualifications Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments. Experience serving enterprise or multi-location/franchise customer models. Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews. Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks. Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems. SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. What SOCi Provides to You Comprehensive Benefits Package (full-time permanent, non-contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible Work Environment (full-time, non-contract roles only) Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Empowering Career Growth and Success What's Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information. #LI-Remote