Find Your Dream Career

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. The Role You'll Play   Collaborate with Product, Design, and QA teams to iterate on backend architecture and deliver end-to-end solutions.   Design and build reliable, scalable APIs and microservices that power core platform functionality.   Apply engineering best practices—such as automated testing, code reviews, and proactive monitoring—to maintain high system reliability.   Seek diverse feedback and use it to improve code quality and team collaboration.   Participate in roadmap planning and design discussions, contributing thoughtful insights and technical expertise.   Keep user experience top of mind, building systems that delight both studio partners and end users.   Experience You Bring   Significant experience building and scaling backend systems for large-scale SaaS products.   Strong background in object-oriented programming languages such as C# or Java.   Experience designing service-oriented and microservice-based architectures.   Familiarity with modern monitoring and observability tools (e.g., New Relic, Kibana).   Solid understanding of software development lifecycle (SDLC), design patterns, and Agile methodologies.   Proven ability to assess feature impact, identify potential risks, and design for long-term maintainability.   Detail-oriented, collaborative, and driven by a desire to build excellent systems.   Strong verbal and written communication skills in a professional setting.   Technologies You'll Work With   Backend Languages: JAVA, Kotlin, Python,  Frontend: React   Databases: SQL and relational database systems   Monitoring: New Relic, Kibana   Workflow: Agile processes, cross-functional collaboration   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. The Role You'll Play   Collaborate with Product, Design, and QA teams to iterate on backend architecture and deliver end-to-end solutions.   Design and build reliable, scalable APIs and microservices that power core platform functionality.   Apply engineering best practices—such as automated testing, code reviews, and proactive monitoring—to maintain high system reliability.   Seek diverse feedback and use it to improve code quality and team collaboration.   Participate in roadmap planning and design discussions, contributing thoughtful insights and technical expertise.   Keep user experience top of mind, building systems that delight both studio partners and end users.   Experience You Bring   Significant experience building and scaling backend systems for large-scale SaaS products.   Strong background in object-oriented programming languages such as C# or Java.   Experience designing service-oriented and microservice-based architectures.   Familiarity with modern monitoring and observability tools (e.g., New Relic, Kibana).   Solid understanding of software development lifecycle (SDLC), design patterns, and Agile methodologies.   Proven ability to assess feature impact, identify potential risks, and design for long-term maintainability.   Detail-oriented, collaborative, and driven by a desire to build excellent systems.   Strong verbal and written communication skills in a professional setting.   Technologies You'll Work With   Backend Languages: JAVA, Kotlin, Python,  Frontend: React   Databases: SQL and relational database systems   Monitoring: New Relic, Kibana   Workflow: Agile processes, cross-functional collaboration   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Internal Audit team provides independent, objective, and timely assurance on the effectiveness of our governance, risk management, and internal controls — helping strengthen the frameworks that keep Robinhood and its regulated entities running with integrity. We partner closely with Robinhood Markets (RHM) leadership, the Company's Board of Directors, and its Committees to surface risk insights and drive meaningful improvements across the business. RHM is the parent company of Robinhood's lines of business, including Brokerage, Crypto, and Cash services. We're looking for a Senior Manager, Crypto Operations to join the Internal Audit team and help us build a best-in-class audit practice for one of the most dynamic areas of our business. This role is based in our Menlo Park, CA and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Execute audits within Operations, Compliance, and Technology for our crypto business as outlined in the Internal Audit Plan Support Audit leadership in conducting risk assessments, crafting the audit plan, and shaping the strategic direction of the Internal Audit program Own Internal Audit objectives that align with company goals and audit strategy Coordinate end-to-end audit procedures, including hands-on testing, report writing, issue validation, and oversight of team members and third-party providers supporting audit activities Present audit ratings and recommendations to senior management, C-suite members, management boards, and the parent company Audit Committee Develop and maintain relationships with senior leaders and risk partners, sharing insights on industry standards, audit regulations, regulatory requirements, and global implications Continuously improve the Audit practice by developing frameworks, metrics, procedures, partnerships, communications, and training programs Participate in special projects including regulatory inspections, third-party inquiries, and other duties as assigned What you'll bring Bachelor's degree in Accounting, Finance, Computer Science, Information Systems, Data Science, or Computer Engineering 10+ years of experience in compliance or operations within a large, fast-growing financial services company, with strong project management and leadership skills 7+ years of expertise in financial services, including technology auditing Risk management, regulatory, and compliance experience across cryptocurrency, banking, trading, and money services/payments Experience evaluating processes and controls within a crypto exchange, market maker, custody provider, broker-dealer, or similar financial institution Strong track record of executive reporting and presenting to C-suite leadership, Company Boards, and Regulators Excellent interpersonal, organizational, and communication skills with strong attention to detail Strong analytical skills and sound judgment when evaluating complex business issues Ability to manage competing priorities and deliver in a fast-paced environment CIA, CISA, or cryptocurrency-related certifications preferred What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Top tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more Employer-paid life and disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $170,000 — $200,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $150,000 — $176,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $133,000 — $156,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.​During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About The Role The mission of the Engineering Program Management Office (PMO) is to implement program and project management methodologies that enable Fivetran to deliver complex products and initiatives on time and within expectations.  In addition, the Engineering PMO serves as the subject-matter expert body on project and program management standards, directing a department-wide approach to program delivery and communication. You will help plan, track, and execute the company's most critical and cross-cutting Product and Engineering objectives. You will be responsible for leading cross-functional teams, managing complex programs and projects, and ensuring the timely delivery of high-quality solutions that meet our customers' needs. You will communicate and work in close collaboration with partners across the engineering team and other business partners to achieve this vision.  This is a full-time position based out of our Bangalore Office, India. Technologies you will use: G Suite, AI LLM and Agents (Claude Code, Gemini, ChatGPT, and similar), Jira, Looker, Graphana, Lucid Charts, Workday, Sigma, Figma, BigQuery, Custom Apps. What You'll Do: Program/Project Management Manage key engineering projects, and/or programs, or initiatives from initiation to closing. Provide regular status updates on a variety of internal channels to all levels of the organization. Define program charters, plans, and schedules. Drive Program execution. Drive Product representatives in providing timely direction and requirements.  Lead internal cross-functional teams in engineering and validation activities. Ensure tight inter-team coordination and communication. Digest, understand, and communicate complex, technical/engineering issues. Identify and resolve conflicts or issues quickly, efficiently, and effectively. Surface and mitigate risks or defects, and lead technical task forces to ensure proper risk responses or issue resolution. Manage interdependencies across multiple engineering disciplines and stakeholders, including platform, SRE, & QA. Develop creative solutions, remove obstacles, and redefine approaches to balance cost, quality, and delivery priorities. Work closely with product management, data analytics, enablement & support. Define and own specific program metrics and objectives. Track and report on PMO KPIs.  Process Improvement Act as a role model for project/program management processes. Surface feedback and enhancement to project/program management processes. Align stakeholders and team members towards project/program management best practices. Skills We're Looking For: 1+ years of experience in a technical position (software engineer, QE/QA, platform engineer, etc.). Software project management experience is a strong plus. 4+ years of experience in technical project/program management. Agile and waterfall project/program management experience. Familiarity with project management tools like Jira. Can lead large and complex initiatives with minimal oversight. Can introduce structure and order in volatile conditions. Can clarify vague goals and requirements. AI LLMs and AI Agents usage proficiency. AI skills development. In-depth knowledge of the technologies and methodologies used in program management. Ability to work directly with senior leadership on programs, including leading R&D-wide (engineering, product, design, security) initiatives from start to finish. You can facilitate discussions with engineering subject-matter experts on topics such as System Design, Data Architecture, Infrastructure Management (including cost management), and Quality.  Excellent verbal and written communication and presentation skills with the ability to interact and collaborate with technical and non-technical groups at all levels. A data-driven and action-oriented mindset with excellent planning, analytical, problem-solving, project/program management, organizational, and leadership skills. Proficient in addressing technical issues and providing effective mitigation plans. Can align team members to program goals and objectives. Demonstrates integrity, upholding professional codes of conduct. (Optional) Bonus Skills Start-up experience a strong plus PMP certification is a plus Familiarity with the following technologies is a plus: Cloud service providers (AWS, GCP, Azure), ETL or ELT, modern data stack. #LI-AV1 #LI-HYBRID     Perks and Benefits 100% employer-paid medical insurance Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion , but more importantly, we're proud of our  core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in  Forbes .      Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: October 8, 2026 Anticipated Posting Close Date: November 8, 2026 Job posting may close early due to the volume of applicants. People Systems Architect As Fastly's People Systems Architect , you will serve as the internal Workday functional SME, partnering with the People team to strategize and execute plans for configuring and extending Workday functionality to support digital transformation and drive new capabilities and data insights. You will be responsible for the successful implementation of new functionality and/or processes within project timelines, as well as the optimization and fine-tuning of existing functionality and processes. You will be relied upon for your deep Workday knowledge to help gather and translate requirements and to design, configure, test and deploy new modules, or improve existing functionality and modules, to support efficiency at scale. This role demands deep knowledge of Workday, functional HR and business process knowledge, experience with enterprise-wide technology implementations, and an ability to drive successful cross-functional collaboration and communication. This is an ideal role for someone who gets inspired by translating requirements into tactical execution, is passionate about thoughtful design and process optimization, and enjoys collaborating with and teaching others. What You'll Do Lead HR technology projects of varying complexity, including the annual compensation cycle, semi-annual performance reviews, and learning initiatives. Partner with People COEs and business stakeholders to identify process improvements, apply Workday best practices, and recommend solutions that address business needs. Gather, clarify, and document business requirements; translate them into process designs, configuration plans, and actionable delivery plans. Configure and optimize Workday business processes, calculated fields, condition rules, security, and related functionality across assigned areas. Manage testing by defining scenarios and use cases, developing test scripts, coordinating cross-functional testing, and leading or supporting UAT. Create, maintain and support Workday reports.  Ability to create dashboards utilizing Workday reporting tools such Prism Analytics and Discovery Board a plus. Manage EIBs and support recurring and ad hoc data loads, imports, exports, validation, and reconciliation activities. Provide Tier 2 and Tier 3 Workday support, troubleshoot complex issues, identify root causes, coordinate escalations, and drive issues through resolution. Lead or support Workday release readiness, including impact assessments, regression testing, stakeholder communication, and adoption of relevant new functionality. Own the ongoing administration, optimization, and operational health of Workday across assigned functional areas, including data quality, reporting, integrations, and tenant-related activities. Partner with People leadership and COEs to evaluate enhancement requests, prioritize work, assess risks and dependencies, and contribute to the People Systems roadmap. Maintain clear configuration documentation, process documentation, training materials, and knowledge resources to support operational continuity and effective user adoption. Support SOX and other compliance activities by maintaining appropriate controls, documentation, testing evidence, and audit readiness. What We're Looking For Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or equivalent practical experience. 5-8 years of progressive Workday or HR technology experience, including significant hands-on Workday configuration experience. Deep Workday configuration experience in at least three of the following areas: Absence, Benefits, Compensation, Performance, Talent, Time Off, Time Tracking, Payroll, or Core HCM. Compensation is a must.   Hands-on experience with Workday business processes, calculated fields, condition rules, reporting, EIBs, data validation, and basic Workday security concepts. Experience supporting Workday releases, production issues, UAT, enhancement delivery, and cross-functional technology projects. Ability to understand how changes in one functional area affect connected processes, downstream systems, reporting, and the broader employee experience. Self-starter who is highly motivated, adaptable, and able to shift priorities quickly while maintaining quality and attention to detail. Strong analytical and problem-solving skills, sound judgment, and the ability to make thoughtful decisions independently in an evolving environment. Exceptional written and verbal communication skills, including the ability to explain Workday functionality and technical concepts clearly to non-technical audiences. Successful track record of building trusted relationships with People leadership, COEs, IT, vendors, and other key stakeholders while managing multiple priorities and deadlines. Work Hours:   This position will require you to be available during core business hours.  Work Location(s) & Travel Requirements:   This position is open to Hybrid And Remote Work Locations. The preferred locations for this position are: San Francisco, CA Denver, CO New York, NY Remote within the US Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.   There is a strong preference for Hybrid near a local office.  However, we may be willing to consider remote candidates within the US. This position may require travel as required by your role or requested by your manager. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary: The estimated salary range for this position is $154,040 to $217,464.  Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly's equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?  We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days. Why Fastly? We have a huge impact.  Fastly is a small company with a big reach. Not only do  our customers  have a tremendous user base, but we also support a growing number of  open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity.  Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate.  Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers . We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.  Fastly collects and processes personal data submitted by job applicants in accordance with our  Privacy Policy . Please see our  privacy notice for job applicants .

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Contracts Manager Fastly is seeking a proactive and strategic Contracts Manager to help scale its commercial Legal and Contracts Management team. As trusted business partners empowering company growth, the ideal candidate possesses a strong foundation in contract administration, a passion for managing agreement lifecycles (sales, vendor, and partner contracts), and a track record of building effective relationships with internal stakeholders. What You'll Do: Contract Administration & Execution: Efficiently manage and process a high volume of contracts from initial intake through execution and opportunity close, utilizing core business systems such as Salesforce (SFDC) and automated Contract Lifecycle Management (CLM) software Support the Sales Cycle : Demonstrate flexibility required to service a demanding sales organization during high-volume, critical time constraints at month-end and quarter-end close cycles Stakeholder Collaboration: Collaborate daily with quote-to-cash teams (Deal Strategy, Sales, Revenue Operations, and Sales Operations) to support contractual terms and execute revenue transactions Review & Negotiation: Review requests for signatures against policy requirements and assist in reviewing and drafting non-complex negotiated legal agreements on Fastly forms following playbook guidance Process & Documentation Support: Contribute to team documentation, playbooks, templates, and knowledge management to drive process improvements and operational efficiency Communication & Escalation: Maintain timely communication regarding the status of requests, tickets, and tasks, promptly escalating blockers and complex issues with appropriate recommendations and context What We're Looking For:  Education: Bachelor's degree Experience: 2-4 years of contract management experience in SaaS, AI or other high-growth and fast-paced technology environments Technical Proficiency: Demonstrated experience and proficiency with CRM (Salesforce) and automated CLM tools (such as Ironclad and Docusign) and AI-assisted negotiation tools such as Claude or Gemini to efficiently scale commercial contracting deal support. Ability to learn new systems and processes quickly Communication Skills: Effective written and oral communication skills, with the ability to clearly communicate contract administration issues to partners (e.g., attorneys, sales teams) and build trusted internal relationships Judgment & Problem Solving: Strong time-management and organization skills, attention to detail, and sound judgment in executing risk-based assessments aligned with Contracts team policy frameworks. We'll be super impressed if you have experience in any of these: Direct experience implementing enterprise contract management tool rollouts, system migrations, or other major workflow optimizations Background in contract administration/management at public companies and across multiple global jurisdictions Work Hours: The standard working hours for this role are during core business hours, Monday through Friday. However, flexibility is required to work outside of these hours on occasion to support business needs, accommodate different time zones, or meet project deadlines.   Work Location(s) & Travel Requirements:   This position has one opening and can be hired in the following preferred office locations: London - Hybrid Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  This position may require travel as required by your role or requested by your manager. Benefits:  We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change. Why Fastly? We have a huge impact.  Fastly is a small company with a big reach. Not only do  our customers  have a tremendous user base, but we also support a growing number of  open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity.  Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate.  Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers . We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.  Fastly collects and processes personal data submitted by job applicants in accordance with our  Privacy Policy . Please see our  privacy notice for job applicants .

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are actively looking for a marketing professional to assist regional marketers in planning, execution, and roll-out of a high quantity (and quality) of Elastic programs in The Americas. The marketing coordinator will work closely with their respective regional marketing managers and other members of the marketing organization to deliver high quality campaigns with measurable metrics. Programs include virtual and live campaigns, partner related activities, third party conferences and much more. This role requires a combination of strong planning, organizational, and execution skills to efficiently plan, develop, execute and measure field activities to deliver marketing contribution to the sales and partner pipeline. What You Will Be Doing Programs: Help drive demand creation and lead generation activity in developing qualified marketing leads and crafting brand awareness activities. Assist in sourcing suitable venues for regional marketing programs and lead program coordination of campaigns within region. Craft targeted plans to meet marketing goals, including but not limited to field events, account-based marketing, executive programs, trade-shows, tour stops, etc. Administrative: maintain marketing calendar, regional budget, research/execute third-party conferences and collect information for relevant programs across the regions to determine adjustments and improvements. Offer overall support to the regional marketing team when needed with travel, planning, expense reporting, attending/presenting during sales weekly meetings, and more Logistics: Place and manage shipments via our warehouse prior to execution of regional program. Coordinate logistics, speakers, agendas, and staff for Elastic programs Proficient in spreadsheets, Splash, Tableau, and other marketing-related software Partners: Support and partner with local partner initiatives such as smaller seminars, lunch & learns, or programs What You Bring Minimum 2-3 years experience in marketing or event management Bachelor's Degree or higher in Marketing or Mass Communication is preferred Excellent communication skills, verbal and written Highly organised and an eye for detail. Project management skills are key. Things move quickly here but there are always notes, spreadsheets, and lists Proficient with basic spreadsheet and document software, as well as marketing-related software like Splash, Salesforce Ability to be flexible across timezones in The Americas Great teammate with ability to work independently and autonomously Creative - able to think of new programs that can scale to many users You have a 'let's-do-this' demeanor and are excited to drive projects to completion. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co .  We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;   Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see  here  for our Privacy Statement.

  About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.   About Design at Gusto Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful. We are building an AI-native creative organization — and we mean that seriously. We're looking for people who are already working this way: using AI to keep a growing team's systems, schedules, and stakeholders aligned, not just to move faster. This isn't a future aspiration — it's how we work now, and it's changing what creative operations looks like at Gusto and across the industry.   About the Opportunity Gusto's Brand Studio is at an exciting inflection point. We're scaling the team and building the systems to meet our growing ambition, from the brand refresh to increasingly complex, multi-channel integrated campaigns. We're looking for a Senior Creative Program Manager to be the connective tissue between Brand Studio and the cross-functional partners we build with: Marketing, PMM, R&D, and Legal. This role reports to the Manager of Creative Operations, who sets the operational roadmap and defines how the creative team interfaces with Marketing. You'll independently execute against that roadmap: unblocking projects, managing cross-functional stakeholders, and driving timelines across standard tier-1/tier-2 launches and complex, multi-channel integrated campaigns, each with its own approval checkpoint and parallel workstream. A core part of the role is helping stand up, optimize, and maintain the team's project infrastructure  including the Brand Studio dashboard (an all-up project view for resourcing and capacity planning) and its task tracker, and driving consistent adoption and project management hygiene across the team and stakeholders. The Manager of Creative Operations leads the systems-level architecture; you'll help build it out and own ongoing optimization and maintenance. If you bring calm and clarity to fast-changing, multi-stakeholder work and you want to help shape, scale, and optimize the processes that let a growing in-house creative team meet this moment, this is your role.   Here's what you'll do day-to-day Serve as the primary point of contact for cross-functional stakeholders (Marketing, PMM, Legal, R&D) across active projects including running daily/weekly updates, unblocking work, and escalating when needed Build and maintain creative workback schedules, keeping the project source of truth (in partnership with Marketing) current as scope, deliverables, and deadlines shift Manage vendor and agency relationships end to end including contractor paperwork, PO management, onboarding/access, and day-to-day production coordination with partners like STATE, Superside, and Uprise Art Own the legal & compliance review pipeline for your projects including submitting requests, chasing disclosures and input, and keeping creative moving through legal feedback Flag risks and dependencies early across creative projects, escalating to leadership before they become delivery problems Schedule and run feedback checkpoints from internal crits and stakeholder reviews to leadership sign-offs, and consolidate feedback back to the team Coordinate production logistics for shoots, agency staffing, on-site support, and the stakeholder management that comes with it Help stand up, optimize, and maintain the team's AI-enabled project infrastructure, including the Brand Studio dashboard and task tracker, and keep project management hygiene consistent across the team Run retros and drive process improvements for better templates, tighter rituals, small workflow automations   Here's what we're looking for 5–7 years of experience in creative, marketing, or brand production/project management — in-house or a blend of in-house and agency-side — with hands-on experience running point on multiple active projects, stakeholders, and vendors at once Experience managing complex, multi-channel integrated campaigns with multiple channel owners,  including multiple approval checkpoints and parallel workstreams within a single project,  and balancing a portfolio of several such projects simultaneously Experience building and maintaining workback schedules and/or project hubs (expertise doing this in Notion a plus) that a team relies on, and helping stand up, optimize, or drive adoption of project management infrastructure such as dashboards, task trackers, or similar systems across a team Familiarity optimizing and maintaining AI-enabled tools and designing systems from scratch when needed; hands-on, daily use of AI tools for drafting, synthesis, and status updates Comfort operating in ambiguity and shifting scope and experience in an agile, fast-changing environment (integrated campaigns, product marketing, or paid media). Strong written and verbal communication; interest in running retros and improving process (templates, rituals, small workflow automations) You bring order and calm to complexity. For example, a project without a clear owner, timeline, or next step doesn't sit well with you.   Our cash compensation amount for this role is targeted at $146,000-$174,000 /yr in Denver & most remote locations, and $177,000-$211,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.  When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.  Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to  Gusto's Applicant Privacy Notice .

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Senior Learning Experience Designer. About the job This position is needed within our Learning Experience Design team which is the engine that helps our GTM organization achieve their revenue goals. We are seeking an innovative Senior Learning Experience Designer to revolutionize how our global sales team learns, adapts, and executes. In this role, you will bridge instructional design, sales effectiveness, strategic priorities, and cutting-edge artificial intelligence. You won't just create training modules—you will design high-impact, AI-enhanced learning journeys, a range of modalities to match the sellers' needs, interactive simulations, and performance support tools that shorten ramp times and drive revenue. The ideal candidate is an agile instructional designer who actively tests, adopts, and masters modern AI design tools (generative text, AI video, code blocks, voice synthesis, automated assessments, and interactive simulation builders) to multiply design output quality and speed. Responsibilities In this role, you'll:  Leverage AI authoring tools, large language models (LLMs), and prompt engineering to rapidly draft, iterate, and refine learning materials, roleplay scenarios, pitch guides, and sessions. Build AI-driven roleplay simulations (e.g. objection-handling exercises, discovery calls, uncovering use case exercise, etc.)  where sales reps can practice realistic customer conversations with generative AI personas. Develop content into enablement that is driven by adult learning theory; enablement modalities are selected based on what best supports the seller.  Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies  Design just-in-time performance support assets (FAQs, Playbooks) integrated directly into seller workflows (CRM, Slack/Teams, Sales Engagement platforms). Transform complex product specifications and market insights/positioning frameworks into easily digestible, highly actionable learning experiences. Design dynamic, personalized learning paths based on rep tenure, role (AE, SE, SDR, DSR, etc)), performance data, and skill gaps. Implement AI-based automated feedback loops that evaluate sales reps' video pitches, call recordings, and written communications. Continually research, test, and integrate emerging AI tools and software into the enablement tech stack to accelerate enablement development cycles, increase outcome quality, and increase enablement impact. Establish guidelines, prompt libraries, and best practices for the team's ethical and effective use of AI design tools. Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to continually optimize enablement programs. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement—preferably within a fast-paced B2B SaaS or technology environment. Expert-level mastery of prompt engineering using LLMs (ChatGPT, Claude, Gemini) for curriculum design, scenario building, and content generation.  Intermediate level familiarity/ building with modern AI-enhanced L&D platforms, adaptive learning engines, and/or AI roleplay platforms (e.g., Gong, Articulate 360, Quantified, AI, Allego). Hands-on experience with tools like ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway. Advanced proficiency with authoring tools (e.g. Articulate Storyline/Rise, Adobe CC, Google Suite,) integrated with modern AI plugins. A demonstrated ability to create engaging, application-based content (we'll want to see examples of your work!). Understanding of the B2B sales cycle, buyer personas, and revenue metrics. Early adopter mentality with a passion for experimenting with emerging tech to automate tedious tasks and maximize creative output. Strong copywriting and visual communication skills tailored specifically to high-performing sales audiences.   Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :  106,320.00 - 132,900.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 112,560.00 - 140,700.00. Based in the San Francisco Bay area, California: $125,040.00  - 156,300.00. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until October 25th but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support Operations (PSO) team plays a key role in efficiently solving our users' issues. As part of our PSO team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Our Quality team sits at the heart of that mission. We are responsible for defining and upholding the standards that shape every user interaction across our support verticals. We believe that quality is not just a score — it is a reflection of the care and expertise we bring to every user, every time. What you'll do In this role, you will own quality outcomes at your site, leading a team of approximately 6 Quality Analysts spanning multiple support verticals. Your team plays a critical role in upholding the quality standards that underpin the experience we deliver to Stripe's users and you will be the person who drives that standard forward at your site. Beyond your team, you will serve as a key voice in the evolution of our quality program and a strategic partner to vertical leads. To be a great fit, you will have a quality first mindset, the ability to translate data into action, a track record of coaching others to grow, and the cross functional credibility to influence without authority across a multi vertical environment. Responsibilities Own UIQ quality scores across all verticals at your site, driving teams to meet and sustain a minimum 90% quality score Serve as the final escalation layer for Disputes at your site, ensuring fair, consistent, and well reasoned outcomes Review quality trends for each vertical at your site, identifying patterns and surfacing risks before they become issues Complete case work to stay close to the day to day realities of the verticals' subject matter and maintain subject matter familiarity Participate in calibration sessions across verticals to drive alignment and consistency in scoring Help lead rubric updates and contribute to the continuous evolution of our quality framework Drive projects at the quality program level, contributing to broader initiatives that improve how quality is measured and managed across PSO Deliver high-level quality reporting for all verticals at your site, providing leadership with a clear and actionable view of performance Provide insights and recommendations back to vertical leads, translating quality data into concrete operational guidance Manage and develop a team of ~6 Quality Analysts representing verticals including Payments, Revenue Suite, Account & Connect, Money Management, Enterprise, and Community Ops Set clear goals and expectations for individual and team performance Coach and mentor individuals through structured career development conversations Provide continuous performance feedback and facilitate formal performance reviews Foster a culture of continuous improvement and psychological safety within the team Drive and own initiatives that make the team an engaging and motivating place to work Support recruitment and hiring initiatives as the team evolves Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience coaching or leading teams, with a demonstrated ability to manage and develop individual performance Prior experience in a QA or quality assurance capacity within a product support or customer service organisation Experience mentoring others and delivering constructive, growth-oriented feedback Proven subject matter expertise in product support or customer service operations Ability to work cross-functionally across multiple teams or verticals to drive results and foster partnership Strong analytical skills — able to identify trends in quality data and translate them into clear, actionable insights Excellent interpersonal and written communication skills Exemplary planning and time management skills, balancing people leadership, reporting, and program-level responsibilities Preferred qualifications Experience delivering quality or business performance reporting to leadership Experience participating in or facilitating calibration sessions Experience contributing to rubric development or quality framework design Experience with new process launches and continuous improvement initiatives   Stripe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team In this role, you'd be joining the Professional Services team. Our team's mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe. As an Implementation Consultant at Stripe, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting Stripe users. Our team's core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management. What you'll do As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients. Responsibilities Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline. Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.  Engage with Product and Engineering teams to help drive product strategy for large users. Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.  The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience working with strategic customers on technology solutions, with a track record of top performance Ability to understand complex business requirements and craft tailored solutions Quick learner with the ability to explain technical concepts to Stripe's largest customers Proven project management skills and strong critical thinking abilities  Experience identifying and solving internal process inefficiencies  Superior verbal and written communication skills Ability to operate independently in a highly ambiguous and fast-paced environment Preferred qualifications Prior experience at a growth stage Internet/software company Experience in the payments industry Knowledge of APIs  Knowledge of SQL

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.  About the team Global Business Services' (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe's sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices' Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. What you'll do Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Lead to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and/or impact, including ownership of the development and support of first-of-their-kind commercialization efforts, ongoing program support (from pre-launch to post-launch), custom deal support related to the program, related enablement and communications, and acting as a change agent across the business. You will be responsible for the end-to-end management of commercial and/or GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial programs, change management experience, and a strong understanding of and experience in scaling global, cross-organizational mechanisms. You will have experience in program ownership and management, custom pricing strategies, and supporting selling motions. You will have strong communication skills and executive presence to effectively communicate with Stripes, from sellers and Deal Strategies through to senior leadership. You will love this job if you are a natural relationship and mechanism builder. Responsibilities Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives. Manage and lead highly complex programs that require considerable resources and high levels of functional and technical integration and knowledge. Support the commercial program deal motion, partnering with Deal Pricing and/or Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches. Work cross-functionally with sales teams, sales leaders, services and support teams, product teams, and other cross-functional teams to develop, launch, and scale commercial programs, continuously evolving the ways Stripe goes to market to support commercialization efforts. Identify, surface, and address systemic, broad issues and gaps, proposing holistic solutions to address root causes. Work through complex programmatic problems at scale across go-to-market and Stripe, proposing creative solutions. Partner with cross-functional teams such as Legal, Finance, Accounting, service teams, and product teams to resolve and remove internal blockers. Act as a liaison among Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements. Run meetings, working sessions, and exercises that help the leadership team improve effectiveness among themselves and across the organization. Advocate on behalf of a position and quickly gain cross-functional alignment on that position. Quickly build credibility and trust with internal stakeholders. Lead projects to solve existing commercialization issues. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BA/BS degree in Business, Technology, Finance, or Economics. 10+ years of experience in program management, commercial strategy, economics, deal management, or pricing, including ownership of program strategy or business operations and direct experience in commercial pricing model program management, deal management, and/or oversight. Experience driving cross-team mechanism development end to end, including ideation, planning, execution, launch, and post-launch support. Experience working in ambiguous, quickly scaling environments, with a high degree of agency. Experience engaging with senior executives on high-priority initiatives, as well as the ability to work effectively across internal and external organizations. Ability to articulate and understand business strategy at the C-suite level to gain credibility and advise organizations on how best to achieve their business goals through commercial programs. Strong written and verbal communication, presentation, negotiation, and project management skills. Ability to establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs, including Legal, Finance, and Accounting. Experience presenting data and metrics to senior leadership. Strong ability to advocate for a position, even in the face of pushback. Preferred qualifications Direct commercial construct launch oversight and experience Payments industry experience MBA degree in Business, Technology, Finance, or Economics Possess PgMP or PMP certification