Find Your Dream Career

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team What you'll do As a Product Sales Development Representative (SDR) at Stripe, you'll work in a customer-facing role focused on connecting prospective customers with Stripe. You'll work in partnership with the Marketing and Sales teams to create a high-quality, predictable pipeline. We hire and train SDRs in a way that prepares them to be a high-performing source of talent for Stripe Sales and Go-to-Market teams. For the first few months, you'll be a part of our Sales Development Associate program, which is designed to accelerate onboarding and support new grads' transition into their first roles in a corporate setting. Part of this period will be supported by the Sales Development Academy which will help you quickly build and develop the foundational skills required to be successful in this role and position you for a long-term career in Sales at Stripe. Through a mix of virtual sessions, in-person practicums, and checkpoint quizzes, you'll learn all about Stripe's products and how to be a successful SDR. During this period, you'll also be partnered with a senior SDR on the team as a mentor. Along with your manager, your mentor will be there as an additional resource to help support you. Responsibilities Contact potential customers through cold-calling, email, and social channels, or by responding to inquiries generated from Marketing activities Book meetings with potential customers (prospects) and pitch them on Stripe's products that are a match for their business model Develop relationships with prospects to uncover specific business needs through effective, consultative questioning to qualify interest and prepare a comprehensive hand-off to sales Research and create compelling outreach materials for high-value prospects, in partnership with SDRs and Account Executives Execute outbound sales outreach created by Marketing, leveraging strategic messaging to target specific segments Follow up with potential customers who expressed interest but did not initially result in a sales opportunity, maintaining a warm pipeline Effectively manage customer outreach, consistently meeting and exceeding Service Level Agreements (SLAs), meticulously updating activity and contact information within the Customer Relationship Management system (Salesforce) to support weekly reporting efforts Collaborate and provide essential feedback and insights to Marketing to help improve targeting, messaging, and overall campaign effectiveness Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A track record of top performance or prior success in academic, extracurricular, or professional endeavors Superior verbal and written communication skills, with an ability to clearly articulate complex topics Self-starter who is highly motivated and able to operate effectively and autonomously in a hyper-growth environment This role requires in-office participation three (3) days per week in our Sydney office. Preferred qualifications Professional experience in a sales, customer service, or fast-paced professional environment At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a Sales Development Representative (SDR) at Stripe, you'll support some of the region's largest and most innovative companies across various industries. You'll help power Stripe's growth engine by partnering closely with the Demand Generation and Account Executive teams to qualify leads and build a high-quality sales pipeline. You thrive on engaging with prospects, uncovering their needs, and identifying high-value opportunities. You're skilled at navigating early-stage sales conversations and energized by both learning new products and articulating their value in complex scenarios. You also enjoy building—whether it's improving the demand generation and sales processes, sharpening how we communicate Stripe's value, or creating tools and assets that help the team scale. If you're hungry, curious, persistent, and a strong team player, we'd love to hear from you. For the first months, you'll be part of the Sales Development Associate program, which is designed to accelerate your onboarding and ramp to full productivity as an SDR. This intensive program is built to help you quickly build and develop skills required to be successful in this role. Upon completion, you'll continue learning and growing in your career as part of Stripe's Sales Development Academy. These programs are endorsed and supported by sales leaders as an important part of investing in our people. We take a data-driven, problem-solving approach to sales development, and look for someone who is confident in both prospecting to customers and in helping design our strategy. What you'll do Responsibilities Research and create outreach materials for high-value prospects, in partnership with SDRs and AEs Follow up with Marketing-generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings Execute outbound sales plays created by Marketing Initiate contact with potential customers through cold-calling or responding to inquiries generated from Marketing Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales Follow up with potential customers who expressed interest but did not initially result in a sales opportunity Effectively work through lead list meeting and exceeding service-level agreements, consistently update activity and contact information within the CRM system, and support weekly reporting efforts Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging Prospect into enterprises of all sizes across the APAC region using a variety of tools and outreach methods Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A track record of top performance or prior success in academic, extracurricular, or professional endeavors Superior verbal and written communication skills, with an ability to clearly articulate complex topics Self-starter who is highly motivated and able to operate effectively and autonomously in a hyper-growth environment This role requires in-office participation three (3) days per week in our Bengaluru office. Preferred qualifications Professional experience in a sales, customer service, or fast-paced professional environment At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Austin About the role Our primary focus is attracting top talent and empowering them to excel. We are seeking a motivated and collaborative Senior Recruiter to support the growth of our Tech teams. We value solution-oriented self- starters who thrive in a fast-paced, team-oriented environment and are passionate about making a meaningful impact. Your role will involve partnering strategically with hiring managers to design and implement tailored recruitment strategies, ensuring the successful acquisition of exceptional candidates, primarily through active sourcing. You'll collaborate closely with our People Business Partners, Coordinators, and various business leaders to drive the growth and success of our Tech Teams. What you'll do Strategic Partnership: Serve as a trusted advisor to hiring managers, offering guidance, market insights, and best practices to shape effective hiring strategies. Full-Cycle Recruiting: Own the end-to-end recruitment process, from developing customized hiring plans with your stakeholders to sourcing, interviewing, and closing top talent. Diversity & Inclusion: Work closely with hiring teams to enhance the attraction and hiring of a diverse range of candidates, championing inclusive processes at every step. Creative Sourcing: Utilize creative sourcing techniques, with a heavy emphasis on direct outreach via LinkedIn and other platforms, to identify and engage highly qualified candidates for our cybersecurity and network security sales teams. Pipeline Management: Proactively manage and maintain a healthy candidate pipeline, ensuring data integrity in our ATS (Greenhouse) and providing regular, insightful updates to internal stakeholders. Project Leadership: Collaborate with the wider recruiting team on key initiatives and hiring projects, contributing to the continuous improvement of our talent acquisition function.   Desirable Skills, Knowledge, and Experience: A minimum of 5 years of end-to-end recruiting experience, ideally within a high-growth tech or SaaS company. Direct experience hiring for Tech roles, with a strong preference for experience in the network security or cybersecurity sales domain. Proven expertise in active sourcing and candidate engagement using tools like LinkedIn Recruiter. Demonstrated experience driving diversity and inclusion initiatives within the recruiting process and helping to build diverse, high-performing teams. Strong influencing skills and a solution-oriented, results-driven mindset. The ability to be proactive and resourceful, identifying and addressing potential hiring bottlenecks before they arise. Excellent organizational skills and a keen eye for detail. A highly collaborative nature and the ability to thrive in a team-based environment.   Compensation Compensation may be adjusted depending on work location. For Austin based hires: Estimated annual salary of $102,000 - $160,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Lisbon, London About the role Our primary focus is attracting top talent and empowering them to excel. We are seeking a motivated and collaborative Senior Recruiter to support the growth of our Tech teams. We value solution-oriented self- starters who thrive in a fast-paced, team-oriented environment and are passionate about making a meaningful impact. Your role will involve partnering strategically with hiring managers to design and implement tailored recruitment strategies, ensuring the successful acquisition of exceptional candidates, primarily through active sourcing. You'll collaborate closely with our People Business Partners, Coordinators, and various business leaders to drive the growth and success of our Tech Teams. What you'll do Strategic Partnership: Serve as a trusted advisor to hiring managers, offering guidance, market insights, and best practices to shape effective hiring strategies. Full-Cycle Recruiting: Own the end-to-end recruitment process, from developing customized hiring plans with your stakeholders to sourcing, interviewing, and closing top talent. Diversity & Inclusion: Work closely with hiring teams to enhance the attraction and hiring of a diverse range of candidates, championing inclusive processes at every step. Creative Sourcing: Utilize creative sourcing techniques, with a heavy emphasis on direct outreach via LinkedIn and other platforms, to identify and engage highly qualified candidates for our cybersecurity and network security sales teams. Pipeline Management: Proactively manage and maintain a healthy candidate pipeline, ensuring data integrity in our ATS (Greenhouse) and providing regular, insightful updates to internal stakeholders. Project Leadership: Collaborate with the wider recruiting team on key initiatives and hiring projects, contributing to the continuous improvement of our talent acquisition function.   Desirable Skills, Knowledge, and Experience: A minimum of 5 years of end-to-end recruiting experience, ideally within a high-growth tech or SaaS company. Direct experience hiring for Tech roles, with a strong preference for experience in the network security or cybersecurity sales domain. Proven expertise in active sourcing and candidate engagement using tools like LinkedIn Recruiter. Demonstrated experience driving diversity and inclusion initiatives within the recruiting process and helping to build diverse, high-performing teams. Strong influencing skills and a solution-oriented, results-driven mindset. The ability to be proactive and resourceful, identifying and addressing potential hiring bottlenecks before they arise. Excellent organizational skills and a keen eye for detail. A highly collaborative nature and the ability to thrive in a team-based environment.   Compensation Compensation may be adjusted depending on work location. For Lisbon based hires: Estimated annual salary of €34,000 - €50,000 For London based hires: Estimated annual salary of £60,000 - £90,000   Equity This role is eligible to participate in Cloudflare's equity plan.   What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Sales team is a highly consultative, enterprise sales team that is responsible for some of Stripe's largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe's powerful payments technology and financial services into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench-- leading a team of growth AEs to make embedded payments and financial services a competitive advantage for high-growth organizations. What you'll do Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution  Oversee the expansion of Stripe's footprint with global saas platforms Make hiring decisions, honing our ideal candidate profile and onboarding strategy Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives Build a world-class organization and write the playbook for the era of monetizing payments on platform Responsibilities Lead a team of sophisticated Existing Business, Platform AEs across multiple regions focused on expanding our global footprint with enterprise SaaS platforms Drive deal strategy and partner across the business to ensure healthy pipeline, funnel conversion, win rate, and margin preservation across the portfolio Effectively work cross-functionally across the organization to shape Stripe's product roadmap and drive best practices on selling and forecasting Engage with the largest strategic opportunities, leading executive relationships  Being accountable for delivering revenue growth Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of relevant enterprise sales experience 3-5+ years of people management experience Demonstrated experience leading large Enterprise sales team in a high-growth technology environment Ability to hire, coach, and motivate a high-performance sales team Ability to articulate complex, technical concepts and translate them into business-relevant terms Demonstrated quantitative and analytical skills Professional fluency in English and German Preferred qualifications   Thrives in fast-paced settings with a high-level of autonomy and can create clarity and structure  A knack for working well with a wide range of stakeholders, both internally and externally Experience scoping and managing strategic projects with input from cross-functional teams Prior experience in financial services, the payments industry, or with the card networks

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Americas Sales Business Partner Manager. About the job We are seeking an Americas Sales Business Partner Manager (SBP) to serve as the right hand Sales Ops leader to leaders across the Americas Sales organization. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results for your verticals. The ideal candidate is a hands-on Sales Operations leader with deep go-to-market (GTM) and enterprise-scale software/tech experience in sales strategy. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders ( Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics, GTM Enablement) and company-wide cross-functional teams such as HR, finance, marketing, product and more. Responsibilities In this role, you'll: Be the Business partner to GTM leaders; challenge the status quo. Shape & execute business strategy to address risks / obstacles / opportunities. Translate strategy into actionable operational plans & execute. Be the Voice of sales in cross-functional initiatives. Execute operational cadences at the Vertical/Segment level supporting a Regional VP of Sales Manage forecast and pipeline health; drive predictability for month/quarter/year. Provide business performance insights; facilitate decision-making. Produce recurring & ad hoc exec business updates.  Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Territory & Quota operationalization) in alignment with Strategic Operations peer function. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs). Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy and executing a rhythm of business (MBRs, QBRs, etc). Problem-solving, communication and interpersonal skills with ability to influence and align senior leadership and teams. Bachelor's Degree or equivalent years' of experience; graduate degree a plus. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. Based in the San Francisco Bay area, California: $137,520 - $171,900. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until November 20, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: Our mission is to make every Airbnb engineer's day better by building world-class developer infrastructure that removes friction and provides the tools to unlock their best work. The Dev AI team specifically builds the foundational AI tooling and infrastructure that powers developer productivity across the entire software development lifecycle, also providing the building blocks for teams across the company to quickly and simply create their own domain-specific AI tools. We currently serve as both a platform team and an internal AI consultancy for partner teams building their own internally-facing AI-powered solutions. In this role, you will help to shape and execute the technical direction of the team's infrastructure and products. You'll work across a range of exciting problem spaces, from agentic coding tools and asynchronous AI workflow platforms, to SDKs for rapid internal AI app development and AI-assisted code migration. At Airbnb, you won't just build AI tools; your work will shape how individuals across the company work every day. The tools you create will directly accelerate the pace of innovation across our entire product surface. We're a collaborative, low-ego, and highly-visible team that values experimentation, learning, and shipping. We celebrate what works and learn quickly from what doesn't. Given the rapid evolution of AI, we strive to operate with startup-like agility, iterating swiftly to evaluate and incorporate the most recent AI technologies into our developer tooling. If you enjoy building, collaborating across teams, thrive when given high autonomy, and are motivated to make the lives of other developers easier and more enjoyable, we'd love to hear from you. A Typical Day:  Help shape and drive our AI for Developers strategy, partnering with Staff and Sr. Staff engineers to assist them in aligning architecture trade-offs and product direction Stay current on the rapidly evolving AI tooling landscape, and help the team balance innovation with incremental, measurable developer impact Serve as a champion, expert, coach, and consultant to empower teams and leaders across the company to adopt and leverage new AI capabilities in their day to day workflows Foster relationships with partner teams and stakeholders, as well as crafting working agreements Coach and mentor the team with empathy to do their best work while growing in their roles & responsibilities Contribute to the broader organization's culture and processes (with a "first team" mentality) Your Expertise: 2+ years of experience as a full-time manager Experience supporting and coaching Staff+ (ideally multiple) and Senior engineers  Experience managing a remote/distributed team Prior experience building developer infrastructure, tooling, or platforms, ideally at scale and with tools, frameworks, or systems commonly used in the industry Experience applying AI technologies to real-world software development challenges A track record of quickly ramping up in new domains, technologies, or languages — and a genuine excitement for continuous learning Demonstrated success partnering cross-functionally, with excellent written and verbal communication skills Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $212,000 — $265,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  We're building Intercom's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you'll be the customer's trusted guide—helping them adopt and embed Intercom's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you're excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing?  Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support. Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints. Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed. Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion. Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training. Help define what "Scaled CS" means here: you'll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like. What skills do I need?  2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement. Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them. Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources. Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders). Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn't working, and adapt strategy based on results. Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them. Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders. Bonus skills & attributes  Interest in consumption or usage-based SaaS models. Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools. Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.   Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb's Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb's Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must. The Community You Will Join:  Airbnb is seeking a business-oriented Senior Counsel with deep experience in global privacy laws and regulatory compliance to join our growing legal team.  The Difference You Will Make: You will play a critical role within our global privacy and cybersecurity legal team, and work across multiple global teams and regions providing support and advice to Airbnb's business. You must have excellent judgment in balancing legal risks with business strategy and a proven ability to learn new areas of law and function independently in a demanding fast-paced environment. We're looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility, patience, and poise. A Typical Day: Serves as the primary privacy legal advisor for Payments and Insurance processes and products globally, shaping how privacy legal requirements are embedded into these products and processes, including advising on the privacy implications of payment processing, payouts, financial product features, and fraud prevention systems across all markets, as well as advising on all privacy legal aspects related to Airbnb's Insurance products, including AirCover, Host Protection Insurance, and related coverage programs. Advises on the intersection of privacy law and payments and insurance obligations globally,   including PCI-DSS adjacencies, state and national financial privacy laws in the US, and international payment data requirements, as well as on the regulatory intersection of insurance laws  and privacy laws across key markets, where insurance regulation introduces specific obligations,  working in close coordination with Payments Legal, Payments Compliance, Insurance Legal, and regional Counsels where required. Advises Commercial Legal in negotiating commercial contracts with payment processors and insurance providers. Acts as a key cross-functional influencer with Payments and Insurance Legal and Privacy Management teams to identify and articulate privacy legal risks, requirements, and tradeoffs early in the product lifecycle. Partners closely with the Lead Counsel, Product Privacy,  Privacy Managers, Payments and Insurance Legal, compliance teams and regional product privacy counsels to align privacy guidance across geographies, ensuring consistent standards and localized compliance. Monitors and advises on privacy legal and regulatory requirements related to data privacy requirements and supports associated compliance strategies for payments and insurance products and processing, including with respect to U.S. and other global privacy laws. Provides advice and counsel to the Privacy Operations team on the implementation of global privacy compliance requirements related to data governance and data lifecycle management projects. Your Expertise: 8+ years of privacy law experience with depth in financial data privacy, payments, or insurance-adjacent regulatory contexts. Demonstrated experience advising on global payments or financial services data practices in a B2C or platform context. Experience working across legal, compliance, and commercial functions in a matrixed organization. Technical / Domain Knowledge: Strong understanding of the intersection of privacy law and financial data regulation, including CCPA, GLBA, PCI-DSS adjacencies, and equivalent international frameworks. Familiarity with insurance data regulatory requirements and how they intersect with global privacy law across key markets. Ability to advise on data minimization, legal basis, and transparency requirements for complex financial and insurance product features. Leadership & Communication: Ability to influence across product, payments, legal, and compliance stakeholders without formal authority. Strong written and verbal communication; able to synthesize complex regulatory intersections into clear, actionable product guidance. Comfortable managing a broad, global scope across two distinct product verticals simultaneously. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $210,000 — $258,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, Federal - State & Local to drive new business and expand Figma's presence across State & Local government agencies. As the first dedicated State & Local Account Executive at Figma, you will help define Figma's initial go-to-market approach for State & Local government, establishing the strategies, process, and best practices that will guide future sales hires. This role requires proactive pipeline generation, strategic account management, and the ability to navigate complex State & Local buying processes. You will work closely with Design, Product, Engineering, and IT leaders to understand their priorities, demonstrate Figma's value, and grow adoption across their organizations. This is an opportunity to help shape Figma's State & Local sales strategy, learn from leading sellers, and build a strong network of cross-functional partners. This is a full-time role that can be held from our San Francisco hub or remotely within the Pacific US time zone. What you'll do at Figma: Own a named book of State & Local accounts, driving acquisition, expansion, and retention to exceed quarterly and annual sales targets Build pipeline through outbound prospecting, territory planning, account mapping, partner collaboration, and public sector engagement Develop strategic account plans aligned with agency priorities, funding sources, budget cycles, and purchasing timelines Lead multi-stakeholder sales cycles, building executive sponsorship and internal champions while navigating security, accessibility, and SLED procurement requirements Partner with Solutions Engineering, Customer Success, Marketing, and channel teams to demonstrate value, advance opportunities, and drive adoption Win foundational government customers, establishing reference accounts and success stories that define Figma's value across State & Local government Own RFP strategy and proposal execution, mobilizing internal stakeholders under tight deadlines to win competitive government bids Make accessible citizen experiences central to the value story, showing how Figma helps agencies modernize digital service delivery and better serve their communities We'd love to hear from you if you have: 8+ years of enterprise sales experience, including significant SaaS experience selling into State & Local government agencies Consistent success acquiring new accounts, expanding existing relationships, and exceeding sales targets, supported by proactive outbound prospecting and strategic territory development Experience managing complex sales cycles of six months or longer, with an understanding of SL budget cycles, procurement requirements, and reseller and channel partner ecosystems Demonstrated ability to build trust with executives, technical teams, and agency or institutional leaders, aligning solutions to organizational priorities through effective discovery, qualification, and value-selling Strong communication, negotiation, and account planning skills, with a structured sales methodology and the ability to manage competing priorities across a territory While it's not required, it's an added plus if you also have: Established relationships within the assigned SL territory and experience co-selling with resellers, systems integrators, or other public sector partners Understanding of public sector requirements for data privacy, accessibility, and security Demonstrated success in a changing environment or building an emerging sales motion, with certification or formal training in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.  Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $165,000 — $190,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will join an elite process team focused on premium, high-stakes customer interactions, supporting high-end guests and Hosts within the Airbnb community. The environment is: Multicultural and hospitality-oriented, with exposure to high-profile and influential clientele. Based in Gurugram / Delhi-NCR, with an expectation of in-office work aligned with business needs. Fast-paced, complex, and ambiguous, requiring adaptability, responsiveness, and professionalism. Collaborative, involving close interaction with internal stakeholders and cross-functional teams. The Difference You Will Make: Deliver bespoke, high-quality customer support that reflects Airbnb's commitment to excellence, especially for high-end customers. Take complete ownership of complex and high-stakes cases, ensuring final resolution or settlement and building strong relationships with users. Combine efficiency with personalized service, handling high case volumes without compromising quality. Proactively enhance the customer experience by anticipating needs, offering relevant solutions, and going above and beyond in every interaction. Contribute to continuous improvement by sharing insights about the community experience and supporting your team's operational success. Build trust with internal and external stakeholders through effective relationship management and consistent delivery of results. Help uphold top hospitality standards in every interaction, influencing user satisfaction and brand perception. A Typical Day:  Providing Personalized and Exceptional Customer Support Interacting with guests and Hosts through live chat, social platforms, messaging, and phone. Understanding the specific needs of high-end customers and tailoring your communication and solutions. Adapting your approach to diverse cultural backgrounds and individual preferences. Complex Case Management Owning assigned cases end-to-end, following workflows and management guidelines to reach final resolution. Exercising sound judgment and an ownership mentality, escalating to other teams when necessary. Being receptive to feedback from management and quality teams and quickly applying it to improve your work. Combining Efficiency with Bespoke Quality Managing a high volume of cases while maintaining personalized, high-quality service. Resolving issues quickly and effectively to ensure mutual satisfaction and uphold hospitality standards. Participating in Your Team's Improvement Using your operational knowledge to support team success and performance. Providing feedback and insights on community experience and improvement opportunities. Helping document ways of working, best practices, and norms as requested. Offering technical/functional/subject-matter guidance to less experienced team members. Going Above and Beyond Anticipating customer needs and proactively suggesting solutions or options to smooth their experience. Responding promptly and efficiently to inquiries and issues, ensuring timely resolution. Stakeholder Engagement Building trust with internal and external stakeholders through consistent delivery and open communication. Demonstrating openness and approachability when resolving issues. Understanding key functional drivers and their business impact. Being on-call for emergency situations in evenings and weekends, as required. Your Expertise: Background & experience 7+ years of relevant experience in multicultural customer service teams, preferably in hospitality and premium support (experience with Apple, Amex (David Jones), Amazon premium support, Ritz Carlton is a plus). Experience in roles involving calls and customer/client contacts, ideally with high-profile or influential clientele. Graduate degree or above. Hospitality experience, particularly with technology platforms, is a plus. Prior experience using phone, messaging, or live chat to interact with users/customers. Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective, and timely manner, with the ability to explain complex ideas simply. Ability and willingness to work weekends, public holidays, and evening shifts; schedule may change based on business needs. Location: Gurgaon Willing to work in 24*7 rotational shifts, work from office. Skills & expertise Excellent verbal and written communication skills for engaging guests, Hosts, and stakeholders. Strong ability to understand guest needs and provide personalized recommendations and assistance. Strong problem-solving abilities and emotional intelligence to identify root causes and fully resolve issues. Ability to manage high volumes of work, multitask, prioritize, and adhere to schedules (breaks, lunches, training). A strong passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively and decisively. Proficiency with Apple/Mac OS, Google Suite, CRM systems, and the ability to quickly learn new tools (including Google Sheets, Google Docs, etc.). Proficiency in English required; additional languages are a plus. High level of professionalism, confidentiality, adaptability, responsiveness, proactiveness, resourcefulness, and efficiency. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.   India Annual Pay Range ₹1,090,000 — ₹1,340,000 INR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: As a Senior Staff Experience Designer, you will partner with supporting disciplines such as writers, researchers, product specialists and engineers to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community. The difference you will make:  As a Senior Staff Experience Designer in London, you will play a critical role in shaping how Airbnb shows up in markets across EMEA, Latin America, and APAC. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide senior design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff/Senior Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.  A typical day:  Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.  Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services. Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously.  Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience. Anticipate business challenges and independently create product solutions. Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills. Have a keen understanding of the technological, business and user opportunities and constraints.  Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline. Your expertise:  Bachelor's degree or equivalent combination of education and progressive experience Designer/Design Leader with 12+ years of experience.  Excellent visual and interaction skills and craft. Defines the design direction and process and can lead others through it. Can accurately scope their work as well as their teammate's. Can effortlessly motivate and drive small to medium teams to transform a product. Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products. Systems-thinker with the ability to think beyond the pixels and design for offline experiences. Experience with making complex information, tools, and services easily digestible for your audience. Strong storytelling, presentation, communication and stakeholder management skills. Experience designing platforms and systems. Experience managing and collaborating with research and writing  disciplines. 0 to 1 experience or experience redesigning major elements of product, experience or service design. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.