Role Description As a Senior Client Platform Engineer on CorpFleet Engineering, you will own and improve Dropbox's Windows endpoint platform. You will bring deep Windows and Intune expertise, make patching and application delivery more reliable, and build automation that reduces recurring work for the team. This is a hands-on role combining Windows technical ownership with the development of a more code-managed endpoint platform. You will help evaluate and adopt FleetDM, osquery, infrastructure-as-code, and GitOps practices where they improve reliability, visibility, and maintainability. You will strengthen the current environment while building and validating the path forward—not assume that replacing a tool is the answer. You will work with CorpInfra, IAM, Security, and support teams to make practical technical decisions, lead multi-phase improvements, and clarify ownership. You will also mentor teammates through pairing, code review, and shared operational practices. This is an individual-contributor role, not a people-management position. Responsibilities Own endpoint reliability and lifecycle management. Improve provisioning, application delivery, updates, security configuration, and troubleshooting across the endpoint environment. Make patching predictable and safe. Strengthen update workflows through testing, controlled rollouts, and remediation. Make fleet health trustworthy and actionable. Improve reporting on device health, patching, and configuration, with clear ownership for resolving issues. Build maintainable automation. Turn recurring work into reliable, tested workflows that other engineers can operate. Advance code-managed endpoint operations. Adopt tools and practices that improve configuration management, validation, and deployment. Lead cross-functional platform improvements. Define practical roadmaps, resolve dependencies, and balance security, reliability, employee experience, and team capacity. Strengthen the team's capability. Mentor teammates, review code and designs, and document reusable practices that improve coverage across the endpoint team. Requirements Significant experience engineering and operating Windows endpoint environments, with personal ownership beyond ticket handling or routine console administration. Deep hands-on Intune experience across device lifecycle, configuration and compliance policies, application management, update workflows, and relevant Entra ID dependencies. Strong Windows troubleshooting skills across operating-system behavior, services, logs, networking, certificates, identity, and security controls. Able to distinguish reported management status from actual endpoint health. Recent ownership of Windows and third-party application patching, including staged deployment, user-impact validation, failed-device handling, exceptions, and recovery. Strong practical PowerShell skills and familiarity with at least one additional programming language, such as Python, Go, or C#. Experience building and maintaining production automation or systems integrations. Demonstrated use of version control, code review, automated checks, and controlled deployment for operational changes. Able to explain safe retries, failure handling, secrets management, and configuration drift. Ability to independently define and deliver multi-phase work, prioritize under ambiguity, partner across teams, and mentor other engineers. Clear written and verbal communication, including concise technical decisions, incident updates, runbooks, and effective asynchronous collaboration. Preferred Qualifications Production experience with FleetDM on Windows , including agent operations, policies, queries, targeting, API integrations, or configuration managed through GitOps. Practical osquery and SQL experience for endpoint inventory, health, or security use cases, including query validation, performance considerations, and handling stale or missing results. Experience with infrastructure-as-code or declarative configuration, continuous integration and delivery, and migration or coexistence between endpoint-management platforms. Experience with Automox, Patch My PC, or comparable tools , and with endpoint privilege management, application control, encryption, or other security controls. Experience supporting developer-heavy, distributed environments and contributing reusable automation across Windows, macOS, or Linux. Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: U nderstand yourself and others . Judgment: E valuat e information and mak e decisions in complex situations . Adaptability: L earn, adjust, and stay effective through change . Connection: C ommunicat e , collaborat e , and build trust . To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $159,100 — $215,300 USD US Zone 3 $141,400 — $191,400 USD
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Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex The Marketing team tells the Brex story, turning product innovation into customer obsession. We develop messaging, shape the brand, and bring our platform to life through thoughtful, compelling content. Our team spans Revenue Marketing, Product Marketing, and Brand Marketing, and works cross-functionally with Product, Sales, Business Development, and Design to drive growth and build trust. What you'll do You will lead the systems, data, and operations that turn demand into qualified sales conversations and help Marketing make better investment decisions. Your operating mandate runs from lead capture through qualified meetings; your measurement mandate extends through pipeline and closed revenue. Partnering with the Senior Director of Growth Marketing, you will build the team and set the technical roadmap for a more reliable, scalable funnel across enterprise sales and self-serve motions, including Brex and Capital One integrations. In your first year, you will establish baselines and targets with Growth Marketing, Revenue Operations, and SDR leadership to improve meaningful follow-up, routing accuracy, qualified meetings, and meeting-to-opportunity conversion, while building trusted funnel data and faster campaign delivery. Where you'll work This role will be based in one of our hubs: San Francisco, New York, Seattle, Salt Lake City, or Vancouver. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Own the end-to-end marketing funnel from demand capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement. Partner with SDR, RevOps, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability. Design scalable workflows across sales-led and self-serve motions, including emerging Capital One lead sources. Own the marketing technology ecosystem and integrations across Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and other GTM platforms. Set the architecture and operating standards that ensure systems are scalable, reliable, and connected. Lead major platform improvements and evaluate new capabilities, including CDP and AI-enabled workflows. Own the quality and governance of marketing and prospect data, including identity, enrichment, segmentation, taxonomy, and attribution. Establish trusted funnel and performance measurement in partnership with RevOps, Finance, Data, and Engineering. Translate data into recommendations that improve marketing efficiency, sales handoffs, and investment decisions. Lead and develop the Marketing Operations team while establishing clear priorities, operating rhythms, service levels, and accountability. Build scalable processes for intake, prioritization, capacity planning, documentation, and execution. Serve as a highly autonomous thought partner to Growth Marketing leadership and drive alignment across Marketing, Sales, RevOps, Product, Engineering, and Finance. Requirements 8+ years in marketing operations, revenue operations, or growth operations, including 3+ years leading and developing a team. Measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve or product-led motions. Deep hands-on architecture experience in Marketo or an equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations. Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices. Strong measurement judgment, including understanding attribution limitations, plus SQL and BI fluency to investigate performance independently. A track record of using pipeline or forecast models to inform decisions and aligning cross-functional partners on execution. Experience managing martech vendors and increasing team capacity through automation and reusable processes. Experience running marketing systems as production infrastructure, including monitoring, incident response, and change control on revenue-facing workflows. Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure. Bonus points Experience in fintech, financial services, or another regulated environment. Technical partnership with Product and Engineering on signup flows or identity resolution. Experience with holdouts, incrementality testing, or media mix modeling. Experience with marketing financial planning and reporting. AI or agent-assisted workflows with measurable results. Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool. Compensation The expected salary range for this role is $185,320 - $231,650. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex The Marketing team tells the Brex story, turning product innovation into customer obsession. We develop messaging, shape the brand, and bring our platform to life through thoughtful, compelling content. Our team spans Revenue Marketing, Product Marketing, and Brand Marketing, and works cross-functionally with Product, Sales, Business Development, and Design to drive growth and build trust. What you'll do You will lead the systems, data, and operations that turn demand into qualified sales conversations and help Marketing make better investment decisions. Your operating mandate runs from lead capture through qualified meetings; your measurement mandate extends through pipeline and closed revenue. Partnering with the Senior Director of Growth Marketing, you will build the team and set the technical roadmap for a more reliable, scalable funnel across enterprise sales and self-serve motions, including Brex and Capital One integrations. In your first year, you will establish baselines and targets with Growth Marketing, Revenue Operations, and SDR leadership to improve meaningful follow-up, routing accuracy, qualified meetings, and meeting-to-opportunity conversion, while building trusted funnel data and faster campaign delivery. Where you'll work This role will be based in one of our hubs: San Francisco, New York, Seattle, Salt Lake City, or Vancouver. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Own the end-to-end marketing funnel from demand capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement. Partner with SDR, RevOps, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability. Design scalable workflows across sales-led and self-serve motions, including emerging Capital One lead sources. Own the marketing technology ecosystem and integrations across Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and other GTM platforms. Set the architecture and operating standards that ensure systems are scalable, reliable, and connected. Lead major platform improvements and evaluate new capabilities, including CDP and AI-enabled workflows. Own the quality and governance of marketing and prospect data, including identity, enrichment, segmentation, taxonomy, and attribution. Establish trusted funnel and performance measurement in partnership with RevOps, Finance, Data, and Engineering. Translate data into recommendations that improve marketing efficiency, sales handoffs, and investment decisions. Lead and develop the Marketing Operations team while establishing clear priorities, operating rhythms, service levels, and accountability. Build scalable processes for intake, prioritization, capacity planning, documentation, and execution. Serve as a highly autonomous thought partner to Growth Marketing leadership and drive alignment across Marketing, Sales, RevOps, Product, Engineering, and Finance. Requirements 8+ years in marketing operations, revenue operations, or growth operations, including 3+ years leading and developing a team. Measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve or product-led motions. Deep hands-on architecture experience in Marketo or an equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations. Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices. Strong measurement judgment, including understanding attribution limitations, plus SQL and BI fluency to investigate performance independently. A track record of using pipeline or forecast models to inform decisions and aligning cross-functional partners on execution. Experience managing martech vendors and increasing team capacity through automation and reusable processes. Experience running marketing systems as production infrastructure, including monitoring, incident response, and change control on revenue-facing workflows. Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure. Bonus points Experience in fintech, financial services, or another regulated environment. Technical partnership with Product and Engineering on signup flows or identity resolution. Experience with holdouts, incrementality testing, or media mix modeling. Experience with marketing financial planning and reporting. AI or agent-assisted workflows with measurable results. Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool. Compensation The expected salary range for this role is $185,320 - $231,650. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex The Marketing team tells the Brex story, turning product innovation into customer obsession. We develop messaging, shape the brand, and bring our platform to life through thoughtful, compelling content. Our team spans Revenue Marketing, Product Marketing, and Brand Marketing, and works cross-functionally with Product, Sales, Business Development, and Design to drive growth and build trust. What you'll do You will lead the systems, data, and operations that turn demand into qualified sales conversations and help Marketing make better investment decisions. Your operating mandate runs from lead capture through qualified meetings; your measurement mandate extends through pipeline and closed revenue. Partnering with the Senior Director of Growth Marketing, you will build the team and set the technical roadmap for a more reliable, scalable funnel across enterprise sales and self-serve motions, including Brex and Capital One integrations. In your first year, you will establish baselines and targets with Growth Marketing, Revenue Operations, and SDR leadership to improve meaningful follow-up, routing accuracy, qualified meetings, and meeting-to-opportunity conversion, while building trusted funnel data and faster campaign delivery. Where you'll work This role will be based in one of our hubs: San Francisco, New York, Seattle, Salt Lake City, or Vancouver. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Own the end-to-end marketing funnel from demand capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement. Partner with SDR, RevOps, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability. Design scalable workflows across sales-led and self-serve motions, including emerging Capital One lead sources. Own the marketing technology ecosystem and integrations across Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and other GTM platforms. Set the architecture and operating standards that ensure systems are scalable, reliable, and connected. Lead major platform improvements and evaluate new capabilities, including CDP and AI-enabled workflows. Own the quality and governance of marketing and prospect data, including identity, enrichment, segmentation, taxonomy, and attribution. Establish trusted funnel and performance measurement in partnership with RevOps, Finance, Data, and Engineering. Translate data into recommendations that improve marketing efficiency, sales handoffs, and investment decisions. Lead and develop the Marketing Operations team while establishing clear priorities, operating rhythms, service levels, and accountability. Build scalable processes for intake, prioritization, capacity planning, documentation, and execution. Serve as a highly autonomous thought partner to Growth Marketing leadership and drive alignment across Marketing, Sales, RevOps, Product, Engineering, and Finance. Requirements 8+ years in marketing operations, revenue operations, or growth operations, including 3+ years leading and developing a team. Measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve or product-led motions. Deep hands-on architecture experience in Marketo or an equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations. Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices. Strong measurement judgment, including understanding attribution limitations, plus SQL and BI fluency to investigate performance independently. A track record of using pipeline or forecast models to inform decisions and aligning cross-functional partners on execution. Experience managing martech vendors and increasing team capacity through automation and reusable processes. Experience running marketing systems as production infrastructure, including monitoring, incident response, and change control on revenue-facing workflows. Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure. Bonus points Experience in fintech, financial services, or another regulated environment. Technical partnership with Product and Engineering on signup flows or identity resolution. Experience with holdouts, incrementality testing, or media mix modeling. Experience with marketing financial planning and reporting. AI or agent-assisted workflows with measurable results. Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool. Compensation The expected salary range for this role is $185,320 - $231,650. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex The Marketing team tells the Brex story, turning product innovation into customer obsession. We develop messaging, shape the brand, and bring our platform to life through thoughtful, compelling content. Our team spans Revenue Marketing, Product Marketing, and Brand Marketing, and works cross-functionally with Product, Sales, Business Development, and Design to drive growth and build trust. What you'll do You will lead the systems, data, and operations that turn demand into qualified sales conversations and help Marketing make better investment decisions. Your operating mandate runs from lead capture through qualified meetings; your measurement mandate extends through pipeline and closed revenue. Partnering with the Senior Director of Growth Marketing, you will build the team and set the technical roadmap for a more reliable, scalable funnel across enterprise sales and self-serve motions, including Brex and Capital One integrations. In your first year, you will establish baselines and targets with Growth Marketing, Revenue Operations, and SDR leadership to improve meaningful follow-up, routing accuracy, qualified meetings, and meeting-to-opportunity conversion, while building trusted funnel data and faster campaign delivery. Where you'll work This role will be based in one of our hubs: San Francisco, New York, Seattle, Salt Lake City, or Vancouver. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Own the end-to-end marketing funnel from demand capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement. Partner with SDR, RevOps, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability. Design scalable workflows across sales-led and self-serve motions, including emerging Capital One lead sources. Own the marketing technology ecosystem and integrations across Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and other GTM platforms. Set the architecture and operating standards that ensure systems are scalable, reliable, and connected. Lead major platform improvements and evaluate new capabilities, including CDP and AI-enabled workflows. Own the quality and governance of marketing and prospect data, including identity, enrichment, segmentation, taxonomy, and attribution. Establish trusted funnel and performance measurement in partnership with RevOps, Finance, Data, and Engineering. Translate data into recommendations that improve marketing efficiency, sales handoffs, and investment decisions. Lead and develop the Marketing Operations team while establishing clear priorities, operating rhythms, service levels, and accountability. Build scalable processes for intake, prioritization, capacity planning, documentation, and execution. Serve as a highly autonomous thought partner to Growth Marketing leadership and drive alignment across Marketing, Sales, RevOps, Product, Engineering, and Finance. Requirements 8+ years in marketing operations, revenue operations, or growth operations, including 3+ years leading and developing a team. Measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve or product-led motions. Deep hands-on architecture experience in Marketo or an equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations. Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices. Strong measurement judgment, including understanding attribution limitations, plus SQL and BI fluency to investigate performance independently. A track record of using pipeline or forecast models to inform decisions and aligning cross-functional partners on execution. Experience managing martech vendors and increasing team capacity through automation and reusable processes. Experience running marketing systems as production infrastructure, including monitoring, incident response, and change control on revenue-facing workflows. Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure. Bonus points Experience in fintech, financial services, or another regulated environment. Technical partnership with Product and Engineering on signup flows or identity resolution. Experience with holdouts, incrementality testing, or media mix modeling. Experience with marketing financial planning and reporting. AI or agent-assisted workflows with measurable results. Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool. Compensation The expected salary range for this role is $185,320 - $231,650. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
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At MongoDB, we're looking for a technically accomplished Solutions Architect who thrives on solving complex problems, understanding how systems work, and helping customers make better architectural decisions. You'll work with established MongoDB customers running production applications, applying hands-on expertise across databases, distributed systems, cloud infrastructure, application architecture, and emerging AI technologies. As part of a globally distributed Solutions Architecture team, you'll engage with customers across multiple EMEA markets rather than being dedicated to a small number of accounts. This regional reach offers exposure to diverse industries, technologies, and architectural challenges, with opportunities to recognize patterns, build trusted technical relationships, and influence decisions across a broad customer landscape. You'll have the autonomy to drive meaningful technical engagements while drawing on the expertise of specialists and colleagues worldwide. We value architects who look beyond the immediate problem, investigate underlying causes, challenge assumptions, and bring informed technical perspectives to customer conversations. You'll help customers optimize what they run today while influencing the architectures and applications they build tomorrow. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You'll Do Optimize Production Architectures: Analyze MongoDB workloads, query execution, indexing, data models, cluster configurations, and resource utilization. Identify performance bottlenecks, scalability constraints, and cost optimization opportunities Engineer for Resilience and Scale: Evaluate distributed architectures, replication, sharding, high availability, backup and recovery, and disaster recovery strategies. Help customers understand technical trade-offs and design for evolving production requirements Think Beyond the Database: Assess how MongoDB interacts with application services, APIs, networking, security, cloud infrastructure, and adjacent technologies. Identify opportunities to simplify architectures, reduce technical debt, and improve operational efficiency Shape Future-State Architecture: Guide technical discussions around application modernization, cloud-native design, and AI-powered applications. Explore architectural considerations involving Search, Vector Search, RAG, intelligent agents, and their integration with operational data Lead Technical Discovery and Design: Engage developers, architects, and engineering leaders to investigate complex challenges, analyze technical evidence, assess architectural trade-offs, and develop actionable recommendations. Provide hands-on technical investigation and targeted validation to guide decisions, rather than owning ongoing support cases or implementation projects Improve How Customers Build and Operate: Look beyond technology to understand development workflows, operational practices, team capabilities, and architectural ownership. Identify opportunities to improve how applications are developed, deployed, and managed Build Trusted Technical Relationships: Establish credibility through technical expertise, curiosity, and sound judgment. Proactively identify architectural risks and opportunities, challenge assumptions constructively, and collaborate with MongoDB Technical Support, Professional Services, and product specialists when deeper troubleshooting or implementation expertise is required What We're Looking For Required Qualifications 5+ years of experience in software engineering, solutions architecture, technical consulting, or related technical roles, including customer-facing technical engagement 2+ years of professional programming or scripting experience using languages such as Python, Java, JavaScript/ Node.js , C#, C++, or SQL Strong understanding of database technologies, distributed systems, modern application architectures, and high availability Practical experience investigating technical issues, analyzing performance, and evaluating architectural trade-offs Working knowledge of cloud infrastructure and application architectures on AWS, Azure, or Google Cloud Ability to engage confidently with developers, architects, and technical leaders, translating complex technical findings into clear recommendations Intellectual curiosity, strong problem-solving skills, initiative, and the ability to independently drive technical engagements Preferred Qualifications Experience with MongoDB, Atlas, NoSQL, or relational database technologies Familiarity with query optimization, indexing, data modeling, replication, and database scaling Exposure to Kubernetes, Kafka, microservices, APIs, event-driven architectures, or application modernization Understanding of AI application patterns, Vector Search, RAG, or agentic systems About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273577424
Role Overview We achieve outstanding customer satisfaction through a 24x7x365 'follow-the-sun' support model, with regional teams covering the Americas, EMEA, and APAC. We have an incredible opportunity for a customer-obsessed, process-driven Technical Services Operations Specialist to join MongoDB's Technical Services team in Mexico City. As an operational powerhouse, this specialist will drive excellence, efficiency, and scale in delivering technical support services to our worldwide customer base. By embedding AI tools, automation, and modern workforce management workflows into daily operations, you will enable our technical support organization to operate smoothly, predictably, and seamlessly across global teams. As a key local representative of Technical Services (TS) Operations in Mexico City, you will play a central role in supporting our hybrid working model (3 days in office) while partnering closely with regional and global stakeholders to build a high-performing operations presence and ensure 24x7x365 operational readiness. Typical responsibilities include Organizing global on-call and mission-critical schedules using Workforce Management (WFM) tools and incident response platforms to guarantee seamless 24x7x365 support availability Collaborating with Technical Services leadership and staff to ensure integrated worldwide processes and a unified, high-quality customer experience Primarily supporting the AMER region while working and interacting regularly with global business partners across 'follow-the-sun' handovers Exemplifying a customer-obsessed mindset by resolving operational roadblocks, servicing critical customer access needs with urgency, and continually refining support ticket workflows Supporting the measurement, analysis, and dashboard reporting of teamwide Key Performance Indicators (KPIs) and metrics using tools like Tableau, SQL, and Google Sheets Identifying operational bottlenecks and building automated tools and scripts using Google Apps Script, while leveraging AI platform tools (Claude, Glean) to drive efficiency across the team Ensuring team processes and policies are well-documented, communicated, and followed. Collaborating with legal teams to maintain customer-facing Support Policies and Terms and Conditions Coordinating internal and external messaging regarding operational policies, programs, and MongoDB software product lifecycle releases Infrequent international travel may be required (~1 time per year, only as conditions safely permit) Candidate Profile Required 1–3 years of practical experience in operations management, technical support operations, workforce management, or business operations in a fast-paced technology or SaaS environment Strong customer-centric perspective and approach to solving operational challenges, coupled with a passion for delivering service excellence Fluent written and spoken communication skills in both English and Spanish Focuses on data to answer questions—likes to "do the math," validate assumptions with evidence, and solve operational issues with scalable, systems-based solutions Pays close attention to detail, anticipates next steps with minimal direction, and can break strategic initiatives down into tactical, execution-ready next steps Exceptional operational analysis and cross-group collaboration skills, with the ability to articulate insights across all organizational levels, including senior management Ability to think on your feet, remain calm under pressure, and manage competing priorities in a rapidly growing environment against tight deadlines Desirable Hands-on experience with Workforce Management (WFM) and incident response routing tools Experience with case and task management platforms like Salesforce and Atlassian / Jira Proficiency in reporting, data analytics, and workflow automation using SQL and no-SQL, Tableau, Google Sheets, and Google Apps Script Experience applying AI tools (e.g., Claude, Glean) in technical support or engineering environments to lead adoption of AI-native ways of working across operations Success Measures Within 30 days Complete MongoDB's operational onboarding program and gain a solid understanding of MongoDB's product suite, Technical Services team structure, key metrics, and global support model Obtain full access to and proficiency in our core operational tool stack (Jira, Salesforce, Playvox, PagerDuty, and Google Workspace, etc.) Shadow daily support operations workflows, including schedule management, queue handling, and shift communications Within 60 days Develop a deep understanding of our global support models and operational escalation paths Independently manage global workforce management tasks using Playvox and PagerDuty Service routine operational requests (e.g., customer access, system permissions) with urgency, accuracy, and a customer-obsessed approach Build strong working relationships with Technical Services team members and regional stakeholders across AMER Within 90 days Take ownership of gathering and analyzing teamwide KPI data, maintaining operational dashboards across Tableau, SQL, and Google Sheets Identify at least one operational bottleneck or manual process and implement an automation or workflow enhancement (e.g., leveraging Google Apps Script or AI tools like Claude/Glean) Review and update existing Standard Operating Procedures (SOPs) and internal runbooks to reflect accurate, scalable processes At 120 days and onward Consistently drive daily operational efficiency for the AMER region while seamlessly supporting global handovers Partner with Technical Services leadership to pitch and execute continuous process improvements and automation projects Serve as a reliable operational subject matter expert in Mexico City, enabling regional growth and supporting overall team scale About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273582139
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations New York City About the Role Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. This role within the mid-market segment focuses on both the acquisition of new Territory accounts, as well as the expansion of existing customer accounts. Within the mid-market segment, you will work a set of accounts in the territory sub-segments. The ideal candidate will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams. Responsibilities Develop and execute a comprehensive account/territory plan to achieve quarterly sales and annual revenue targets in a defined territory and/or account list. Drive new business acquisition (new customer logos), customer expansion (upsell and cross sell Cloudflare solutions), and renewal within your territory. Engage in account mapping sessions with partners, including training new partners on our technology and GTM strategies. Developing scalable relationships with target partners, to expand partner ecosystem in a specific region. Build a robust sales pipeline through continual engagement and nurturing of key prospect accounts. Understand customer use-cases and how they pair with Cloudflare's portfolio solutions in order to identify new sales opportunities. Craft and communicate compelling value propositions for Cloudflare services. Drive awareness through regular outbound campaigns on product and feature roadmap updates. Accurately forecast commercial outcomes by running a consistent sales process, including driving next step expectations and contract negotiations. As a trusted advisor, build long-term strategic relationships with key accounts, to ensure customer adoption, retention and expansion. Regularly evaluate usage trends and articulate value to show Cloudflare impact and provide strategic recommendations during business reviews. Network across different business units with each of your accounts, and multi-thread to identify and engage new divisional buyers. Position Cloudflare's platform in each of your target customers, including Cloudflare One and the Connectivity Cloud to realize our full potential in every customer. Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with Cloudflare. Desirable Skills, Knowledge, and Experience 5+ years of direct B2B selling experience Strong interpersonal communication (verbal and written) and organizational skills Self-motivated; entrepreneurial spirit Comfortable working in a fast paced dynamic environment Bachelor's degree required Demonstrated analytical and quantitative abilities Software and system skills are a must (SFDC, Tableau, G-suite, MSFT suite) 5+ years in Software/SaaS/Security Sales & Channel management. Existing relationships and/or strong familiarity of the partner ecosystem in the region that they cover. Understanding of cloud infrastructure ecosystem and cloud security is highly preferred. Experience working in a start-up environment. Ability to travel up to 25% of the time. Technical competence strongly preferred. Compensation Compensation may be adjusted depending on level and work location. For New York City, New Jersey based hires: Estimated annual salary of $234,000 - $321,000 This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Austin TX, San Francisco CA, NYC, Atlanta GA OR Denver CO About the role The GTM Intelligence team helps Cloudflare's go-to-market organization make faster, better decisions with trusted data. We work with Sales, Technical Sales, Services, Finance, and our central Data teams to make sure the people who sell, deploy, and support Cloudflare get consistent, reliable answers to the questions that matter most. We're looking for a Senior GTM Analytics Manager to set and execute the vision for how information scales across Cloudflare's technical customer-facing teams. You'll support Pre- and Post-Sales Operations, Solutions Engineering, Forward Deployed Engineering, and Professional Services. This role is less about building more dashboards or doing one-off deep dives and more about building the foundations to support true self-serve analytics. You will focus on single source of truth artifacts, strategic alignment of metrics to actions, and the data models, metric definitions, and context layers that let anyone in these organizations get a trustworthy answer that fits their needs. That person might be an executive, a frontline manager, an engineer in the field, or an AI agent working for any of them. You'll be a technical expert and a strategic partner in one. You'll be as comfortable reviewing a dimensional model with Data Engineering as you are agreeing a metric definition with a VP of Professional Services. And you'll be our go-to voice on how analytics should change now that more and more questions get answered through AI. This is a senior individual contributor role with wide influence and no direct reports. What you'll do Define and drive a multi-year strategy for how Pre-Sales, Post-Sales, Solutions Engineering, FDE, and Professional Services find, trust, and use data, including a maturity model and a phased roadmap. Act as a thought leader on scaling information in an AI-first world, working out how semantic layers, governed metrics, and well-built context let AI assistants and agents give accurate, consistent answers grounded in our business. Review the current mix of dashboards, reports, and tools across these teams. Create a plan to consolidate them, retire duplicates, and move toward a single source of truth. Define, document, and carry out the official metrics for the teams you support. Keep metric definitions aligned with corporate definitions from Finance and Data, and resolve conflicts between teams with clear, defensible logic. Act as the main business and technical partner to the central Data team for the stakeholders you support. Influence and review the design of data models across systems such as Salesforce, professional services tools, product usage and telemetry, support, and finance. Design how people get answers: self-serve access, natural-language and AI-assisted querying, embedded insights in daily workflows, and curated metric catalogs. Set up a formal intake and governance process for new metric and data requests, including prioritization, ownership, certification, and change management. Build trusted relationships with leaders in Sales, Solutions Engineering, FDE, Professional Services, Customer Success, Operations, Finance, and Data. Explain complex technical and analytical ideas clearly to executives so they can make decisions. Desirable Skills, Knowledge, and Experience: 8+ years in analytics, business intelligence, analytics engineering, or GTM/Services operations at a high-growth B2B SaaS or technology company. Direct experience supporting at least one of the following: Pre- or Post-Sales Operations, Solutions/Sales Engineering, Forward Deployed Engineering, Professional Services, or Customer Success. You understand how these teams work, how they're measured, and how their data is created. Deep data modeling expertise, including dimensional modeling, entity design, and metric layer design. You can review and challenge a data model, not just consume one. Expert SQL skills and hands-on experience with modern data stack tools such as BigQuery, dbt, or a semantic/metrics layer (for example dbt Semantic Layer, LookML, or Cube). Strong working knowledge of GTM and services systems data, such as Salesforce, professional services automation tools, and product usage or telemetry data. A clear, informed view on how AI changes analytics, including semantic layers, retrieval and context design for LLMs, text-to-SQL, and agent-based access to governed data, plus the data foundations those need to be accurate. A track record of defining and rolling out source-of-truth metrics across multiple stakeholder groups, including handling disagreements over definitions. Proven ability to lead complex, cross-functional programs without formal authority, and to influence executives and engineers alike. Excellent written and verbal communication skills, including turning ambiguous business questions into precise technical requirements and back again. BA/BS in a quantitative, technical, or business field. A Master's in Data Science, Analytics, Computer Science, or an MBA is a plus. Compensation Compensation may be adjusted depending on work location. Compensation may be adjusted depending on work location. For San Francisco Bay Area based hires: Estimated annual salary of $167,000 - $230,000. For New York City based hires: Estimated annual salary of $160,000 - $220,000. For Colorado - Remote based hires: Estimated annual salary of $146,000 - $200,000. Application Deadline: ~January 2027 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase . As a Senior Machine Learning Engineer on the CX Intelligence Engineering team within Coinbase's Customer Engagement and Experience org, you'll design and build the AI-powered systems that connect our Help Center, chatbots, and agent workflows. This team owns the multi-agent platform powering Coinbase chat, Help Center, and agent tooling surfaces, partnering with Conversation Design, CX, and Engineering teams to deliver secure, compliant, and scalable AI support. You'll drive key CX automation initiatives, including multi-agent framework development, agent assist capabilities, and LLM-powered secure actions that help customers get answers faster while enabling human agents to resolve cases more effectively. What you'll do: Architect and deploy the multi-agent framework for agent assist, internal SOP execution, and secure LLM-powered actions, building scalable systems that handle millions of customer interactions. Own end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through production delivery. Build and optimize AI-driven concierge chat and agent copilot experiences that improve automated resolution rates and reduce case handling time. Develop systems to detect and manage bad actors and adversarial inputs, ensuring the multi-agent platform maintains high confidence and safety at scale. Establish best practices for system design, coding standards, and evaluation frameworks for ML/AI systems, mentoring team members on architectural decisions and modern ML development workflows. Required Skills and Experience: 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale. Hands-on expertise with large language models, deep learning architectures, and the generative AI ecosystem (LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock), with demonstrated ability to build multi-agent or LLM orchestration systems. Proficiency in Python with the ability to write clean, maintainable, and highly tested production code for ML applications. Specialized depth in at least one domain: NLP, information retrieval, conversational AI, or advanced statistical modeling, with the ability to ramp quickly on adjacent areas. Proven ability to write technical design documents and communicate complex ML concepts clearly to non-technical stakeholders across product, design, and CX teams. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. #P78698 Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $191,250 — $225,000 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Compliance Engineer at Figma, you will play a critical role in designing, implementing, and testing security controls across multiple compliance frameworks, including FedRAMP, SOC 2, ISO 27001, and NIST. You will collaborate closely with security, infrastructure, and product engineering teams to translate regulatory requirements into effective technical controls, evaluate control effectiveness, and identify opportunities to improve security and compliance processes. You will also help advance Figma's compliance engineering capabilities by leveraging automation, machine-readable control definitions (JSON), APIs, and AI-assisted development tools to streamline control testing, evidence collection, and continuous monitoring. This role combines deep security compliance expertise with technical problem-solving to build scalable, repeatable, and effective compliance practices. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Develop and verify technical security controls that satisfy multiple compliance frameworks Collaborate with security, infrastructure, and product engineering teams to translate compliance requirements into effective technical controls Design and execute control testing procedures to assess control performance, surface gaps, and verify that remediation is complete Establish repeatable control assessments and continuous monitoring processes to evaluate compliance effectiveness Translate security requirements into structured, machine-readable JSON definitions to support control management, testing, and automation Build and maintain API integrations and automated workflows to streamline evidence collection, control validation, and compliance processes Identify opportunities to improve control effectiveness, reduce manual effort, and scale compliance operations across multiple frameworks We'd love to hear from you if you have: 5+ years of hands-on experience in security compliance, security assurance, IT audit, or compliance engineering Experience with security compliance frameworks, including FedRAMP, SOC 2, ISO 27001, and NIST 800-53, designing, implementing, and testing technical security controls in SaaS or cloud environments Experience testing security controls for design and operating performance, including surfacing gaps and confirming fixes Understanding of cloud security concepts, including identity and access management, vulnerability management, logging, and security configurations Experience working with engineering teams to implement compliance requirements as technical solutions Experience with JSON, REST APIs, and automation, applied to compliance engineering challenges While it's not required, it's an added plus if you also have: Experience developing JSON-based control definitions, JSON Schema, or machine-readable compliance documentation, and REST API integrations and custom automation workflows Familiarity with Open Security Controls Assessment Language (OSCAL) Proficiency in Python or similar scripting languages for compliance automation, including experience with compliance automation platforms and automated evidence collection Experience using Git, version control, and collaborative development workflows Hands-on experience with cloud security technologies, particularly AWS At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $169,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.
About Datadog We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at a high scale - trillions of data points per day — providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Opportunity User safety and platform integrity is critical to our business. Our customer's success is our success. We're looking for a Senior Security Engineer to join us in taking a proactive, highly scalable, and data-centric approach to enabling a safe and trustworthy experience for the users of our rapidly growing and increasingly interactive platform. You'll fight against threats to our users, platform abuse, and other potentially risky and unwanted behaviors on our platform. Our team covers a broad range of trust and safety related topics including software engineering, data science, user engagement, privacy, threat detection, incident response, and bridging gaps between security and the broader Datadog business. You will bring expertise in a few of these areas. You'll join a growing security team at an ideal time for making a big impact. Datadog is growing rapidly, and AI-assisted development is increasing both the pace of software delivery and the amount of activity generated by AI agents. The product is seeing very high growth, with the platform becoming more interactive and new products and features developed regularly. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Have a direct impact on customers and their overall trust of our platform. Drive the technical roadmap in collaboration with your team, product management, and other engineering teams to align our work with company-wide security objectives. Mentor a team of 3+ software and security engineers, emphasizing engineering quality, resiliency, and delivery. Develop user-friendly UI components that enable users to strengthen the security of their account. Create metrics and measurements to better understand how users are interacting with our security-related features and controls. Have an opportunity to work across the stack, implementing both front-end and back-end code. Develop risk scoring algorithms to classify potentially risky behavior or activity on our platform. Work in a highly collaborative role, often engaging with engineering teams beyond security. Contribute to security operations efforts including threat detection and response. Participate in Datadog's incident response efforts. Who You Are: Have 5+ years of software security engineering experience, especially on teams building platform and user security features. An excellent communicator and collaborator, able to work effectively through complex technical problems with a diverse group of stakeholders. Prior experience working with product and design teams to deliver front-end features. Fluent in one or more modern coding languages (Python, Go, TypeScript, etc.). Comfortable working in a fast paced, high growth environment. Knowledgeable of abuse techniques in modern SaaS applications. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Free, global mental health benefits for employees and dependents age 6 Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $192,000 — $240,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . 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