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Nexal Controller job description (April 21, 2026) Manages all accounting operations, cost accounting, financial reporting, and internal controls. Key duties include generate monthly internal financial statements, manage month-end close, analyzing manufacturing variances, inventory tracking. This role oversees AR/AP, payroll. The controller will also be responsible for purchasing inputs for manufacturing operation. Core Responsibilities Manufacturing/Cost Accounting: Calculate standard costs, manage inventory valuations, and analyze variances. Understand and analyze cost of goods sold, FIFO and LIFO characteristics in rising or decreasing cost environment. Financial Reporting & Close: Own the general ledger, performing monthly, quarterly, and annual closings to ensure accurate financial statements. Accounting Management: Responsible for AP/AR, payroll, and manage cash flow. Compliance: Ensure compliance with tax regulations and manage external audits. Purchasing: Work with inventory analyst and provide purchase orders to suppliers. Sales support: Update customer price lists and create reports in Microsoft Excel as needed Qualifications Education: Bachelor?s degree in Accounting or Finance. Certification: CPA or CMA designation is required. Experience: 5?10+ years of accounting experience, specifically within manufacturing (inventory, COGS, cost accounting). Systems: Proficiency in ERP systems and advanced Excel skills. Key Skills Strong understanding of manufacturing inventory and unit economics. Analytical skills to interpret and manipulate operational data. English must be either first language or completely fluent Nexal terms: Work hours ? generally M-F 9-5 Vacation ? start 1st year with 3 weeks Starting pay - $95,000 - $120,000 depending on qualifications Annual bonus 2-3% Benefits ? Health, dental, vision Retirement Program ? 2% plus 2% matching Pay: $85,000.00-$105,000.00 per year Benefits: Company events Dental care Disability insurance Life insurance On-site parking RRSP match Vision care Work Location: In person

At DeWarmte, we make smart, affordable heat pumps that help homes move away from gas. We design the hardware, software and services ourselves, so the quality of our software directly shapes how well our products work in people's homes. We're growing fast, and the customer journey is growing with us. That's why we're looking for a frontend-focused Full Stack Developer to improve our web application - from the first visit and heat-pump advice to quotation, planning and installation. You'll spend most of your time in Next.js and React, making every interaction clear, fast and genuinely pleasant. You'll work primarily in our TypeScript frontend (Next.js Pages Router, React 18), with focused changes to our Django backend when a feature needs them. You'll take customer-facing work from idea to production and see directly what it does for conversion, customer satisfaction and the workload of our teams. AI tools are already part of how we build software. We use them where they help us move faster, but we do not lower the bar: anything we ship still needs to be secure, maintainable and correct. You'll help us get better at both. Why this role matters Make switching to a heat pump simple, clear and trustworthy—from first discovery to installation and beyond. You'll join the team behind a web application that our customers use every day. You'll get to know it deeply, keep it reliable and improve it as we grow. Just as important: you'll help make sure knowledge and ownership are shared across the team. What you'll do Build a great customer experience Build, test and deploy customer-facing features in Next.js and React, with supporting Django and API changes where needed. Turn customer needs and designs into clear, responsive and accessible interfaces. Build the flows that guide customers from first interest to advice, quote, order, planning and installation. Keep improving conversion, speed and usability based on data and customer feedback. Support customers after installation Improve the flows customers use after installation, from questions and service requests to documents and updates. Connect the web application with the workflows used by our sales, planning, installation and service teams. Remove manual work and friction for customers and colleagues alike. Strengthen the frontend platform Improve frontend architecture, reusable components, performance, accessibility and SEO. Improve automated frontend testing, CI/CD, monitoring and safe release practices. Work with the Backend Developer to shape clear APIs and interfaces between the web application, apps and external systems. Turn implicit knowledge into clear documentation and repeatable engineering practices. Review code and share knowledge by default. Build with AI Use AI tools to support design, coding, testing, reviews and documentation. Help the team improve its AI workflows, shared context and quality checks. Try new tools, keep what works and share what you learn. Hold AI-assisted code to the same standards as any other production code. Work across the company This role reaches beyond the software team. You'll work with marketing, sales, planning, installation, service and product development to solve today's customer and operational issues without compromising the platform for tomorrow. What success looks like In your first few months You understand the customer journey end to end, the frontend architecture and where it connects to our backend. You can independently ship frontend features and make focused Django or API changes when needed, using the team's review and release practices. You've identified the biggest usability issues and frontend technical risks in the journey, and helped prioritise them. As the role develops New frontend features ship predictably, safely and with good test coverage. More visitors become customers, and customers rarely need to contact us to know where they stand. You take responsibility for the frontend architecture and significant parts of the customer journey. The team uses AI tools confidently and responsibly in its day-to-day work. Critical parts of the frontend are understood and maintained by more than one person. Who we're looking for Solid hands-on experience building and shipping production web applications, with most of your depth on the frontend. Strong TypeScript and React skills, plus experience with Next.js; familiarity with the Pages Router is useful. Strong HTML and CSS fundamentals, with a good eye for responsive design, accessibility and interaction details. Experience building customer-facing flows such as onboarding, configurators, quotes, checkout or self-service portals. A track record of taking functionality from design through implementation, testing and deployment to real-world use. Comfortable working with REST APIs and making focused changes in Python/Django; deep backend specialisation is not required. A good understanding of web performance, SEO, automated testing, CI/CD and observability. You use AI coding tools in practice and understand both their value and their limits. A feel for user experience and a knack for making complex information simple. Experience with design systems, analytics or experimentation, e-commerce, CRM or planning integrations, or the energy or installation sector is useful, but not essential. What matters most is that you care about the customer experience and can take frontend work from idea to production. How you work You fix urgent problems without letting short-term workarounds become long-term architecture. You think from the customer's perspective and judge your work by what it does for them. You're comfortable moving between interaction details, frontend architecture and the API contract behind them. You're curious about new AI tools, try them quickly and share what works. You explain technical topics clearly to people from any background. You share knowledge by default and care about what the team can own together. What we offer A role with direct impact on the customer journey that helps homeowners move away from gas. A clear frontend focus, with enough Django scope to take features end to end. Room to improve how we use AI tools across the software team. A gross monthly salary of €5.000 – €7.000, based on full-time employment. 27 vacation days and 8% holiday allowance. The chance to share in DeWarmte's growth through our Stock Appreciation Rights (SAR) programme. An ambitious, collaborative team and real responsibility from day one. Daily lunch at the office. A laptop, access to the AI tools we use and everything else you need to do your best work. Regular team activities, including our annual Beach Day and Winter Trip. Plenty of room to grow, develop yourself and make a lasting impact. Interested? Want to build the customer journey that makes it easier for thousands of homes to move away from gas? We'd like to meet you. Compensation: €5K – €7K per month • €5K – €7K per month Find more English Speaking Jobs in Netherlands on Arbeitnow

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you'll build here manage billions of dollars and touch hundreds of millions of end users, and we don't take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. The Role RevenueCat helps apps of all shapes and sizes make more money across mobile, the web, and a growing list of other platforms like Roku, Amazon, and even AR through support for Vision Pro. As a result, many different types of users log in and use RevenueCat on a day-to-day basis. Product managers, support reps, lifecycle marketers, user acquisition specialists, data analysts, executives: the list goes on. Communicating the growing breadth of use cases supported by RevenueCat in a way that makes sense for all those different types of businesses, apps, and users is a challenge. And that's where product marketing comes in. We're looking for a Senior Product Marketing Manager to join our growing Product Marketing team led by Francie . Each Senior PMM owns a product area end-to-end, partnering with that area's product managers on positioning, messaging, and go-to-market. This is not a segment-specific role: RevenueCat serves everyone from solo indie developers to top-tier enterprise apps, often through the very same product surface, so you'll craft messaging and channels that flex across that full spectrum. This role is perfect for someone who: Knows APIs and SDKs like their ABCs. Code may not be your craft, but you know how to talk the talk. Software developers are one of our core audiences, and they can smell BS a mile away. You can debug marketing messaging so it resonates with technical audiences, and craft narratives around the 1's and 0's that still land with business stakeholders. Captains their own ship. You have a strong bias toward action and you're not afraid to get your hands dirty on execution. Whether it's juggling strategic and tactical work or navigating shifting priorities, you thrive on autonomy and love making things happen. Distills collaborative chaos. You're comfortable raising your hand and getting what you need from a dynamic and technical organization. Whether it's nudging engineers for product updates or rallying Sales for customer stories, you can navigate the chaos and advocate for what the GTM org needs. Gets excited about the unexpected. At RevenueCat we take shipping seriously, and are constantly adapting our product and strategies to meet the needs of developers. You see changes in direction and shifts in strategy as an opportunity to flex your creative muscles and learn on the fly. Is a little quirky. You love a whimsical side quest and you can see the soft side of software. We pride ourselves in keeping our community on their toes with unique swag, challenges and events. You can play as big a role as you'd like in helping to brainstorm and bring these quirky concepts to life. What You'll Be Responsible For GTM and adoption campaigns: Own key product areas to deeply understand the features we're launching and the use cases and needs behind them. Craft compelling communication plans both within the organization, and to existing and prospective customers. Lifecycle campaign building: Working with our marketing operations team to execute insight-based lifecycle campaigns to drive adoption, retention and community. Web page design and optimization: Translate product messaging and customer understanding into visually compelling and highly converting web experiences with the help of our external web development agency. You'll chart the vision for the story our website tells and the illustrations, animations and tools we create to convey it. Case studies and testimonials: Organizing, facilitating, and translating customer interviews into compelling case studies and testimonials that showcase the value of RevenueCat. Internal enablement: As an expert in your areas of product focus, you'll empower developer-facing teams with the resources and training they need to support developers and ensure their success. Market insights: Keeping your finger on the pulse of the mobile app industry and competitors to inform go-to-market strategies and uncover new opportunities for growth. Whimsical side quests: Taking on unique projects with minimal instruction, coordinating the collection of 1000 screenshots to launch Paywalls.com , designing, printing and shipping a calendar of cat photos, hosting the World Paywall Speed Building Championships , or crafting a keynote speech for leadership. You'll get to work on projects that stretch your creative muscles. What You'll Need to Be Successful 5+ years of experience in Product Marketing within a B2B or B2D SaaS environment, preferably targeting developers or software companies. RevenueCat runs a hybrid motion - self-serve/PLG for indie developers alongside a sales-assisted motion for larger accounts - so experience with either end of that spectrum is valuable; you won't need to have done both to succeed here. Previous experience as a solo-marketer is preferred. While you'll have the broader marketing and product marketing teams to lean on, our async, entrepreneurial culture is best suited to someone who is comfortable independently driving projects forward, making progress amid changing processes, and actively enlisting cross-functional support when needed. Experience owning end-to-end go-to-market efforts, including tier 1 product launches. Strong project management skills to prioritize multiple initiatives and execute effectively across teams. Strong creative instincts and direction. You've led the charge on web design work and aren't afraid to sketch, prototype in Figma, or use AI tools to get to an ugly starting point. Comfortable collaborating with external creative agencies and freelancers to deliver high-quality assets. Excellent editorial judgment: you understand audience, tone, and communication objectives, and you can elevate copy through clear direction and feedback. You will not need to write everything yourself, but you're comfortable jumping in to draft a narrative outline or even a blog post when necessary, and you know when to pass work forward to the content team or a technical writer Exceptional communication skills to collaborate across technical and non-technical teams, ensuring alignment and buy-in from key stakeholders. A proven ability to translate complex technical concepts into compelling messaging that resonates with different audiences, both internally and externally. The resourcefulness to take on unique, sometimes ambiguous projects that require initiative and problem-solving. Ideally you: Have experience in the mobile app ecosystem or working with subscription-based software products. Have worked in an early-stage tech company or led new initiatives independently in a larger organization. Have experience working as a solo marketer or solo PMM within an organization. Are comfortable with tools like Notion, Slack, Zoom, and Linear for remote collaboration. What Success Looks Like Within the first month, you'll: Gain hands-on experience with the RevenueCat platform, supported by our engineers and advocates. Build a foundational understanding of the app ecosystem, particularly around monetization. Establish relationships with key collaborators across Product, Sales, and Marketing. Deliver your "first ship," a project that demonstrates your insights and adds real value to the team. Within the first 3 months, you'll: Step into the role as the go-to-market owner for your specific product areas, becoming an expert on relevant features, their roadmap and related market segments. Own the go-to-market efforts for product areas, leading cross-functional teams to ensure successful execution of awareness and adoption efforts. Craft and distribute internal enablement materials and training related to your product areas. Publish a new landing page, leading the concept, briefing, design and written copy process, with execution by our web agency. Conduct customer research to deepen your understanding of our audience's challenges and goals, and publish a customer case study. Within the first 6 months, you'll: Own and optimize the self-serve adoption funnel for your product areas, partnering with Growth and Product and leveraging lifecycle marketing to turn feature interest into activation and long-term retention. Level up your product area's sales motion by revamping core pitch materials, competitive positioning, and objection handling. Partner with Product to translate customer and market insights into clear roadmap recommendations. Contribute to a whimsical side quest that adds to our brand and community. After 12 months, you'll: Be a trusted partner across Product, Sales, and Marketing, contributing strategically to RevenueCat's growth. Have led multiple successful product launches, including a tier 1 launch, and owned key marketing initiatives. Represent RevenueCat at industry events and conferences Deepen your knowledge of app development and monetization, becoming an expert in the space. What we offer: Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator 10-year window to exercise vested equity options A fully remote environment designed around autonomy and flexibility 4-5 weeks of flexible time off annually Paid desk at a co-working space Workspace budget and continuous learning stipend Interviewing at RevenueCat Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat , including tips to help you succeed. More on how we work: How we think about hiring and team design: Building a Winning Team The values that guide how we work: Our Values How we work as a remote team: How We Work Remotely at RevenueCat What to expect from our interview process: Interview Expectations What to expect from comp and employment: Employment FAQ Compensation: $214K • Offers Equity • Salary $214K • Offers Equity Find Jobs in United Kingdom on Arbeitnow

Description Legartis is a leading Legal AI company transforming how organizations manage and work on their contracts. As we scale across DACH and into new European markets, we want the way we work internally to scale with us, without adding headcount for every manual process. We are looking for an AI Automation Engineer with a solid software engineering background who finds the repetitive work across our teams and automates it: with code, with AI, and with systems that keep running long after the demo. Your mission Identify manual, repetitive workflows across Sales, Customer Success, Finance and Operations, and replace them with reliable automation. Design, build and operate internal tools, integrations and AI agents in Python: version controlled, tested, monitored and deployed through CI/CD. Integrate our internal systems (e.g. HubSpot, Younium, Google Workspace, Slack, Linear and our own product platform) via REST APIs, webhooks and event driven pipelines on our Kafka based platform. Build LLM powered workflows and agents, e.g. on AWS Bedrock, for tasks such as data enrichment, document handling, triage and reporting. Host and run what you build: deployment, monitoring, updates, backups and security patches. You build it, you run it. Own the internal tool stack and its integrations end to end, and keep it documented so others can rely on it. Your profile 3 or more years of professional software engineering experience, ideally in Python (TypeScript is fine too). You code with AI every day: you use AI coding tools such as Claude Code or Cursor to ship faster, and you have the engineering judgement to review, test and own what they produce. A solid understanding of systems: APIs, webhooks, databases and how data flows between tools. Experience hosting and operating services: Docker, Linux, CI/CD and at least one cloud, ideally AWS. Comfortable with SQL and data modelling. Understanding of event driven architectures and messaging systems such as Kafka is a plus. Experience building with LLM APIs or agent frameworks is a plus. A structured, ownership driven way of working, comfortable in a fast moving scale up where not everything is documented yet. Fluent English, German is a plus. Why us? Legartis exists to unlock legal work at scale. Work in a Legal AI scale up with a flat hierarchy and a team that takes the work seriously without taking itself too seriously. Real ownership from day one. Competitive compensation package including participation in our Employee Stock Option Plan. Hybrid work environment with at least two days / week in our Leipzig office. Regular team events in Germany and Switzerland. Build with the newest AI tooling every day, and shape how a fast-growing AI company runs internally. Your first 90 days In your first month you map our internal workflows and tool stack and ship your first automation to production. By day 60 you have taken over hosting and operation of our existing internal tools and integrations. By day 90 you have delivered a prioritised automation roadmap and at least three automations that save the team measurable time every week. Process Send us your CV, a short note on why this role fits you is welcome. If we think that this could be a fit, we invite you to the application process: Conversation with the hiring manager to get to know each other Conversation with the line manager to understand the role better, including a technical deep dive on your engineering, automation and hosting experience. A practical engineering exercise based on a real Legartis scenario, so that you know what to expect from the job and that we understand how you work. A "meet the team" round to meet whom you would be working with. If there is a mutual fit, we welcome you to the team. Find Jobs in Germany on Arbeitnow

Description Legartis is a leading Legal AI company transforming how organizations manage and work on their contracts. As we scale across DACH and into new European markets, our go to market engine needs an operational backbone that keeps pace with it. We are looking for a software engineer with RevOps tooling experience to own HubSpot and the integrations around it end to end, and to build our GTM stack into a reliable, well-engineered system that Sales, Marketing and Customer Success build on every day. Your mission Own HubSpot as our core GTM system: architecture, workflows, automations, custom properties and integrations across the wider tool stack, including Younium for subscription and billing data. Design, build and operate the integrations and data pipelines between HubSpot, Younium and our product platform as production software: written in Python, version controlled, tested, monitored and deployed through CI/CD. Build event driven integrations on our Kafka based platform, so that product, usage and billing events flow reliably into the GTM stack. Design and enforce a clean data foundation, with consistent lifecycle stages, lead status, deal stages, attribution logic and territory and tier structures that hold up as the team grows. Build and maintain the reporting and dashboards that give Sales, Marketing and leadership real time visibility into pipeline, forecast and rep level performance. Partner closely with Sales leadership on the metrics that matter and own the infrastructure that surfaces them reliably. Act as the connective tissue between Sales, Marketing and Customer Success, keeping funnel definitions and handoffs consistent end to end. Support forecasting, pipeline reviews and deal desk style workflows, including approvals and pricing exceptions, alongside Sales leadership. Translate commercial priorities into system level changes: lead routing and scoring, territory design, comp structure alignment. Your profile 3 or more years as a software engineer, including hands on work with Revenue Operations, Sales Operations or Marketing Operations tooling, ideally in B2B SaaS. Strong software engineering fundamentals, ideally in Python: clean, tested and maintainable code, version control, code review and CI/CD. You code with AI every day: you use AI coding tools such as Claude Code or Cursor to ship faster, and you have the engineering judgement to review, test and own what they produce. A solid understanding of B2B sales processes and the tools around them: pipeline stages, lead routing, forecasting, quoting and billing. A track record of integrating a CRM with other business tools (e.g. billing, marketing, support) via REST APIs and webhooks, writing the integration code yourself rather than relying on no code tools. Understanding of event driven architectures and messaging systems such as Kafka: producers and consumers, idempotency, error handling and retries. Comfortable with SQL and data modelling. Nice to have: experience hosting and operating the services you build, e.g. Docker, Kubernetes, cloud infrastructure such as AWS, and monitoring. Deep hands on HubSpot expertise at admin and API level: workflows, custom properties, reporting, permissions. Experience with Salesforce or another CRM is a plus. A track record of building or cleaning up CRM data foundations at scale, not just running reports on top of someone else's setup. Strong analytical instincts and comfort turning messy data into a dashboard people actually use. Experience working cross functionally with Sales, Marketing and Customer Success, and the confidence to push back when something does not add up. A structured, ownership driven way of working, comfortable in a fast moving scale up where not everything is documented yet. Fluent English, German is a plus given our DACH customer base. Why us? Legartis exists to unlock legal work at scale. Work in a Legal AI scale up with a flat hierarchy and a team that takes the work seriously without taking itself too seriously. Real ownership from day one. Competitive compensation package including participation in our Employee Stock Option Plan. Hybrid work environment with at least two days / week in our Leipzig office. Regular team events in Germany and Switzerland. The chance to shape how a fast-growing GTM organization actually runs, not just report on it after the fact. Your first 90 days In your first month you audit the current HubSpot instance and ship the first version of our data foundation cleanup: lifecycle stages, lead status, attribution. By day 60 you deliver the first rep level pipeline dashboard for Sales leadership. By day 90 you have proposed a roadmap for lead routing, scoring and the next phase of GTM tooling integration. Process Send us your CV, a short note on why this role fits you is welcome. If we think that this could be a fit, we invite you to the application process: Conversation with the hiring manager to get to know each other Conversation with the line manager to understand the role better, including a technical deep dive on your engineering, integration and HubSpot experience. A practical engineering exercise based on a real Legartis scenario, so that you know what to expect from the job and that we understand how you work. A "meet the team" round to meet whom you would be working with. If there is a mutual fit, we welcome you to the team. Find Jobs in Germany on Arbeitnow

About the Company We're partnering with a company that enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context. Role Overview Lead the technical side of sales: join early-stage conversations, present demos, and guide architecture and security discussions Act as hands-on engineering lead – shipping code, building integrations, and setting high quality standards Build and lead a high-performing technical team across engineering, integration, and pre-sales Drive customer integrations, from scoping to deployment of AI agents, and ensure production accuracy Gather customer feedback, localize the product, and represent regional needs to the global Product team Serve as the local technical point of contact, building partnerships and handling escalations Requirements 7–8+ years of hands-on software engineering experience – you've built things that actually shipped Proven track record in pre-sales, solution architecture, or complex technical implementations Customer-facing background in roles like Field CTO, Solutions Architect, or Deployed Engineer – you know how to speak both tech and business Strong leadership DNA – ideally with experience at Director, VP, or Founder level Excellent English (written and spoken) plus fluency in at least one local language Comfortable operating independently in a zero-to-one environment – building the plan, the team, and the system from scratch Bonus: experience thriving in a fast-moving startup where speed and ownership matter more than titles Find more English Speaking Jobs in Germany on Arbeitnow

About Us Cenosco is a fast-growing SaaS company building industry-leading Asset Integrity Management software for the Oil & Gas, Chemicals, and Energy sectors. Our platform helps engineers around the world monitor critical infrastructure, prevent failures, and keep people and the environment safe - combining deep domain expertise with modern software practices. With a distributed team spanning Europe, the Middle East, and APAC, we're scaling quickly while staying true to a flat, collaborative culture where engineers work closely with leadership and see the direct impact of their work. Joining Cenosco means being part of a mission-driven company at the intersection of enterprise software and real-world industrial safety. About The Role Are you ready to take your pipeline integrity expertise to a global stage ? To shape the software that is redefining how the world's leading energy companies protect their most critical assets ? At Cenosco , we are not just supporting the digital transformation of asset integrity. We are the change! As a Pipeline Integrity Engineer in our Domain Experts team, you sit where deep pipeline knowledge meets product. You will help decide what we build into our Asset Integrity, Reliability and Functional (AIM) SaaS platform , trusted by industry leaders to manage complex pipeline networks, reduce risk and drive operational excellence. You will work alongside operators to raise how they manage integrity day to day. And you will carry Cenosco's technical voice into the wider industry. Join a company where your engineering expertise will directly influence the tools that power safer, smarter and more sustainable operations, worldwide. What You'll Do Your work is built around three outcomes. You will spend your time across all of them, with the balance shifting as projects and priorities move. Create high-value product, collaboratively Partner with Product Management and Software Engineering to shape the pipeline integrity roadmap, from problem definition through user stories, acceptance criteria and release validation Translate industry standards & practices such as (and not limited) to API 1160, ASME B31.8S, B31.8 and equivalent regulations into functional requirements a development team can build against Author and review technical specifications, calculation logic and product documentation, then verify that what ships behaves correctly against real pipeline data Bring the operator's perspective into design reviews, prototypes and usability sessions, so features solve the job as it is actually done Work with the Mechanical Static Integrity, Reliability and Functional Safety disciplines so pipeline capability fits a coherent, plant-wide view of asset integrity Enhance customer success and integrity maturity Lead business process review workshops that map a customer's integrity management processes onto the platform, and identify where their practice can step up Guide implementation, configuration and data migration projects alongside Customer Success and Delivery, keeping technical decisions defensible and traceable Provide software tool & business process training and awareness sessions to customer teams with focus on key business threats and priorities. This may include (and not limited to) inspection and ILI planning, anomaly management, Internal & External corrosion assessments (IDCA & EDCA), fitness for service assessments (FFS), degradation management, risk-based assessments and repair decision-making, so they realize value. Address complex technical questions after go-live, and feed recurring patterns back into the product roadmap Help define what good looks like: maturity benchmarks, adoption measures and outcomes a customer is willing to be referenced for Engage in thought leadership Represent Cenosco at conferences, user groups, standards committees and industry working groups, and bring what you learn there back into the business Publish work that moves the conversation forward: technical articles, white papers, webinars and customer case studies on where pipeline integrity practice is heading Support sales and pre-sales with credible technical storytelling through demonstrations, technical deep-dives and input to proposals Build internal capability by training colleagues across Product, Delivery and Commercial, so domain knowledge scales beyond any one person What You'll Need 10+ years of experience in pipeline integrity, preferably with a background in Oil & Gas, Chemicals or Petrochemicals Operator-side knowledge, with first-hand accountability for pipeline integrity decisions Working command of pipeline integrity management practice (not limited to) : threat identification, risk assessment, inspection and ILI planning, ILI data interpretation, and anomaly assessment, fitness for service assessments using methods such as ASME B31G, RSTRENG and API 579 Understanding of the degradation mechanisms that drive pipeline risk, together with the mitigation and monitoring that goes with them, including cathodic protection, coatings, chemical treatment and above-ground survey techniques Familiarity with AIM or APM tools and digital integrity solutions, and comfort with data: its quality, its structure and its limits Strong affinity towards AI, ML and other advanced technologies. Some exposure to or curiosity about software and digitalization in engineering processes, and willingness to work in short cycles with product managers and developers Strong communication skills, with the ability to hold a room of engineers and a room of executives equally well Comfortably wearing multiple hats in a fast-moving, cross-functional environment Bonus Points Masters degree in pipeline engineering or related engineering discipline. Chartered or Professional Engineer status with a professional institute. Knowledge of and experience with pipeline standards and certifications, for example ISO, NACE or AMPP. Active participation in a standards body, joint industry project or industry working group. A track record of published papers, conference presentations or webinars Experience implementing or owning pipeline integrity software from the customer side. Experience working with global operators Why You'll Love Working with Us Work in a fast-growing and interesting industry Competitive compensation with some nice additional perks Continuous improvement and learning opportunities to grow your career Team activities, not the usual one just to look nice on social media A great team of engaged, passionate and helpful people The first thing you may be asking yourself is, what is Cenosco all about? We're an Asset Integrity Management (AIM) Software company. Essentially, this means that our solutions safeguard integrity, reliability, and instrumentation safety in asset-heavy industries . Companies operating in these industries come with complex operational ecosystems, and we aim to support their capability to operate at full potential, with the latest technologies, all while prioritizing the health and safety of their people and the environment. Hot news! Cenosco has announced a growth investment led by Summit Partners . Read more here ! Our Vision We envision safe and smart environments for asset-heavy industries - where their software environment, work environment, and surrounding environment, operate smartly and securely, allowing them to function at their full potential, without jeopardizing the health and safety of their people and the planet. Our Mission We are dedicated to making this vision a reality, by optimizing and spreading our integrity management solutions. Through continuous innovation and development of our IMS Suite, we strive to remain the market standard for integrity management solutions. The Cenosco Culture Our work culture is bound by our four core values. These values have been carefully crafted and selected internally to ensure that they served as a reflection of who we are and how we work across the entire company. At Cenosco we operate with these values at heart, and therefore consider them to be vital competencies. Customer Obsessed: We listen, anticipate, and deliver what truly matters. Ownership: We see things through and finish strong. Accountability: We own our impact and results. Growth Mindset: We stay curious and learn from every challenge. Speed: We act fast and deliver with focus. Find more English Speaking Jobs in Netherlands on Arbeitnow

Diabolocom is the leading European sovereign cloud contact center (CCaaS) and customer experience management (CX) platform. It helps organizations transform customer experience by augmenting agents' capabilities through AI-human collaboration, automating routine customer interactions, and delivering personalized experiences at scale. Built on proprietary AI, private cloud, and native telecom infrastructure, the platform automates workflows, improves data quality, and empowers customer service and sales teams across every channel. Backed by more than two decades of experience and twice recognized by Frost & Sullivan for AI technology innovation and customer experience technology leadership, Diabolocom is trusted by more than 400 organizations—including BPCE, Carrefour, Nikon, and Mitsubishi—to power mission-critical customer operations in over 60 countries, helping organizations strengthen customer loyalty and accelerate growth. About the role To support our growth, we are looking for a Talent Acquisition Manager to join our HR team in Paris. You will manage recruitment processes end-to-end, from understanding the hiring need and identifying the right sourcing strategy to interviewing candidates, managing the selection process and closing the hire. A significant part of your activity will involve recruiting technical and highly specialized profiles, including Software Engineers, AI and Research profiles, Infrastructure experts, senior technical specialists and, depending on business needs, leadership and C-level positions. You will work with a wide variety of stakeholders across the company: experienced hiring managers, technical experts, senior leaders and managers who may need more guidance throughout the recruitment process. Being able to adapt your approach, challenge when necessary and keep recruitment processes moving will therefore be an important part of your role. You will join a collaborative Talent Acquisition team composed of a Talent Acquisition Team Lead, another Talent Acquisition Manager and an HR team member combining recruitment with broader HR projects, within the HR department. We are looking for someone who is already comfortable managing recruitment independently, while remaining curious and eager to learn, develop their expertise and adopt our recruitment practices. What you will do Manage recruitment processes from A to Z , from the initial briefing with the hiring manager through sourcing, interviews, coordination of the selection process, offer management and contract signature. Partner with hiring managers to understand their needs, challenge requirements when relevant and translate them into an effective recruitment and sourcing strategy. Recruit across a variety of roles, with a strong focus on technical and complex profiles , including senior Software Engineers, AI/Research profiles, Infrastructure specialists, technical leadership and other hard-to-find profiles. Take ownership of direct sourcing and headhunting , identifying and engaging passive candidates rather than relying primarily on inbound applications. Build relevant talent pools and continuously explore new sourcing channels, tools and approaches. Conduct structured interviews to assess candidates' experience, skills, motivations and potential fit with the role and environment. Provide hiring managers with clear, fact-based candidate assessments and recommendations throughout the selection process. Manage candidate communication throughout the recruitment journey and contribute to a professional, transparent and engaging candidate experience. Adapt your way of working to different stakeholders, from very experienced senior leaders to managers who require more support in structuring their recruitment process. Keep our ATS and recruitment data accurate and up to date and contribute to the monitoring of key recruitment indicators. Share market insights with the team and hiring managers, including candidate availability, compensation expectations, competitive dynamics and sourcing challenges. Contribute to continuous improvement projects within Talent Acquisition, such as sourcing practices, interview methodologies, candidate experience, automation, documentation and recruitment processes. Work closely with the rest of the Talent Acquisition and HR team, sharing knowledge, candidates, sourcing techniques and best practices. What we are looking for You already have a first solid experience in Talent Acquisition, ideally around 3 to 5 years, either in-house or in a recruitment agency/search environment. You are able to manage a recruitment process independently from initial briefing to hire, while knowing when to ask for input or collaborate with the team. You have already recruited technical and/or particularly complex profiles. Previous exposure to Software Engineering, AI/Data, Infrastructure, Research or senior technical positions would be particularly relevant. You are comfortable working on senior and hard-to-find profiles and understand that some searches require persistence, creativity and a highly targeted approach. Direct sourcing is part of your recruiter DNA: you are comfortable approaching passive candidates and using tools and techniques such as LinkedIn Recruiter, Boolean searches, talent mapping and other relevant sourcing channels. You are comfortable interacting with stakeholders at different levels of seniority, including senior leaders and C-level executives, and can adapt your communication and level of guidance accordingly. You know how to manage several recruitment processes simultaneously, prioritize effectively and maintain momentum even when working with busy stakeholders. You combine autonomy with a strong team mindset: you take ownership of your searches but naturally share information, help colleagues and contribute to collective recruitment goals. You are curious and eager to keep developing your recruitment expertise. You already have strong foundations, but you are still keen to learn new approaches, tools and practices. You have strong interpersonal and communication skills and care about building high-quality relationships with both candidates and hiring managers. Ability to build, manage and improve recruitment dashboards would be a strong plus for this role. You are fluent in French and English, both written and spoken. Spanish would be a strong plus, as would experience recruiting across several European or international markets. What's in it for you A structured onboarding program to discover our product, technology, teams and culture. The opportunity to work on challenging searches across Software Engineering, AI, Infrastructure, Product, business and leadership roles. Exposure to an international environment and stakeholders across multiple countries. A Talent Acquisition team where you can operate autonomously while continuing to learn and develop your expertise. The opportunity to contribute to the evolution of our recruitment practices and have a visible impact on how we attract and hire talent. An office in the heart of Paris, close to Opéra Garnier. A hybrid working model, with up to 2 days of remote work per week. Lunch vouchers (€11/day via Swile). High-quality IT equipment. Regular company and team events Salary range for the role An annual gross package (fix +performance based bonus) ranging from 50 000 euros to 55 000 euros. Interested in joining us? Let's talk. As part of our hiring process, please note that any employment offer will be subject to a background check, including verification of your identity, educational credentials, and previous employment history. Find more English Speaking Jobs in France on Arbeitnow

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. Senior Software Engineer (Full Stack) - Merchants Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo's growth at scale. We partner with some of the largest grocery retailers in the world, as well as a large number of small independent grocers. The Team: MX Intelligence builds the tools DoorDash, Deliveroo and Wolt use to find, sign and onboard restaurants and merchants. That covers identifying and matching prospective merchants through to the CRM, quoting and contracting tools sales teams use to bring them onto the platform. We're replacing a Salesforce-based stack with one first-party platform shared across all three brands. We're looking for a Senior Software Engineer - Full Stack to join our London team. In this role you'll work across the stack, from the backend services and integrations that handle merchant discovery, matching and onboarding to the web tools sales and operations teams use to quote and sign merchants. You'll own features end to end, partner closely with Product and Design, and lead technical planning as we move core sales workflows off Salesforce and onto our own platform Get to know our Engineering team — what drives us, how we work, and what you can expect. What You'll Be Doing This role is based in our London office with a hybrid setup, typically 3 days in the office. Here's what your day-to-day might look like: Drive technical execution by designing, building, and scaling backend services and frontend components that handle high-traffic workloads (20krpm and above). Lead architectural improvements and code reviews, ensuring the efficiency, visibility, and operational health of your team's systems. Partner with cross-functional disciplines (PMs, Experience Designers) to plan projects, foresee dependencies, and mitigate technical risks. Break down complex problems into deliverable choices, influencing the roadmap and technical direction within your team. Support the growth of others by mentoring colleagues and taking an active role in our engineering hiring process to build high-performing teams. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Significant experience building web-based applications in a modern stack; we use Go, Ruby, Python, and Scala, and we're looking for someone keen to work across them. Proven ability to design and operate web architecture at scale , specifically with systems handling significant request volumes. Demonstrated ownership of relational databases (PostgreSQL, MySQL) and experience with "NoSQL" backends such as Redis, DynamoDB, or Elasticsearch. A commitment to software craft , with a pride in writing readable, well-designed, and thoroughly tested code. Strong collaborative leadership skills , with a track record of guiding implementation choices and supporting the personal growth of teammates. Why Join Us? At Deliveroo, you'll do work that matters—solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you're rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Find Jobs in United Kingdom on Arbeitnow

Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. About the Role Most software engineers never see their code tested against reality. At Swarm Aero, that's the baseline. We are looking for a Forward Deployed Software Engineer to embed directly with U.S. government and military customers and own the technical success of our C2 systems in the field. You will be the person who makes our software work -- not in a lab, not in a staging environment, but in real operational contexts across domestic and international deployments. Austere locations, high-stakes timelines, and complex distributed systems are the job. This is a full-scope engineering role. You will build critical integrations, debug core services, contribute to new development, and ship solutions that warfighters and government operators depend on. If you want to write code that matters and see it run in environments most engineers never touch, this is the role. What You'll Do Build and own critical software integrations that bring our C2 systems to life in customer environments -- from initial deployment through production reliability across diverse hardware configurations and operational contexts Debug complex distributed systems issues in the field, analyzing logs, network traffic, and system performance to resolve failures fast and with minimal support Contribute to core service development alongside the engineering team, bringing field insight back into the product and shipping improvements that make a direct operational difference Write code daily across the full stack -- solving customer-specific integration challenges, contributing to core service development, and building monitoring and reliability solutions that hold up in the field Support continuous operational environments, including non-standard hours, on-call response, and rotational coverage aligned to mission tempo Travel domestically and internationally (up to 60%) to test sites and customer locations -- deploying software, troubleshooting issues in the field, and feeding hard-won requirements back to engineering Collaborate with U.S. military and government program offices on-site and remotely, translating complex operational requirements into software solutions This Role Is For You If You want to see your code run in high-stakes, real-world environments -- not just pass CI You thrive on solving hard integration and deployment challenges independently, without a safety net You're comfortable being the most technical person in the room in dynamic, unpredictable field conditions You adapt to shifting schedules and operational demands without losing rigor or precision This Role Is NOT A pilot position or flight test engineer role Primarily hands-on hardware work (electronics, wiring, mechanical assembly) A traditional SRE or DevOps role with predictable hours and controlled environments Basic Qualifications Bachelor's degree in Computer Science, Software Engineering, or related technical field 3+ years of professional software engineering experience, or equivalent demonstrated ability Strong proficiency in at least one major programming language (Python, C/C++, Golang, or Java) Solid understanding of networking fundamentals: NAT, DNS/mDNS, UDP/TCP protocols, multicast, and firewall configuration Experience with Linux system administration and shell scripting Proven debugging skills across complex software systems -- you know how to read logs, use debuggers, and trace issues systematically Excellent communication skills for engaging with U.S. government and military customers and internal engineering teams Willingness and ability to travel 60% of the time, both domestically and internationally, including to remote or restricted-access locations Must be eligible to obtain and maintain a U.S. Secret security clearance. Active Secret clearance preferred but not required. Preferred Qualifications Experience with containerization (Docker, Kubernetes) and infrastructure-as-code Background in distributed systems, real-time systems, or robotics software Familiarity with CI/CD pipelines and deployment automation Experience in customer-facing engineering or technical sales engineering roles Prior defense, intelligence community, or aerospace software experience Comfort operating in non-permissive or resource-constrained environments ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $175K – $220K • Offers Equity • $175K – $220K • Offers Equity Find Jobs in Germany on Arbeitnow

Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. About the Role Most software engineers never see their code tested against reality. At Swarm Aero, that's the baseline. We are looking for a Senior Forward Deployed Software Engineer to embed directly with U.S. government and military customers and own the technical success of our C2 systems in the field. You will be the person who makes our software work -- not in a lab, not in a staging environment, but in real operational contexts across domestic and international deployments. Austere locations, high-stakes timelines, and complex distributed systems are the job. This is a full-scope engineering role. You will build critical integrations, debug core services, contribute to new development, and ship solutions that warfighters and government operators depend on. If you want to write code that matters and see it run in environments most engineers never touch, this is the role. What You'll Do Build and own critical software integrations that bring our C2 systems to life in customer environments -- from initial deployment through production reliability across diverse hardware configurations and operational contexts Debug complex distributed systems issues in the field, analyzing logs, network traffic, and system performance to resolve failures fast and with minimal support Contribute to core service development alongside the engineering team, bringing field insight back into the product and shipping improvements that make a direct operational difference Write code daily across the full stack -- solving customer-specific integration challenges, contributing to core service development, and building monitoring and reliability solutions that hold up in the field Support continuous operational environments, including non-standard hours, on-call response, and rotational coverage aligned to mission tempo Travel domestically and internationally (up to 60%) to test sites and customer locations -- deploying software, troubleshooting issues in the field, and feeding hard-won requirements back to engineering Collaborate with U.S. military and government program offices on-site and remotely, translating complex operational requirements into software solutions This Role Is For You If You want to see your code run in high-stakes, real-world environments -- not just pass CI You thrive on solving hard integration and deployment challenges independently, without a safety net You're comfortable being the most technical person in the room in dynamic, unpredictable field conditions You adapt to shifting schedules and operational demands without losing rigor or precision This Role Is NOT A pilot position or flight test engineer role Primarily hands-on hardware work (electronics, wiring, mechanical assembly) A traditional SRE or DevOps role with predictable hours and controlled environments Basic Qualifications Bachelor's degree in Computer Science, Software Engineering, or related technical field 5+ years of professional software engineering experience, or equivalent demonstrated ability Strong proficiency in at least one major programming language (Python, C/C++, Golang, or Java) Solid understanding of networking fundamentals: NAT, DNS/mDNS, UDP/TCP protocols, multicast, and firewall configuration Experience with Linux system administration and shell scripting Proven debugging skills across complex software systems -- you know how to read logs, use debuggers, and trace issues systematically Excellent communication skills for engaging with U.S. government and military customers and internal engineering teams Willingness and ability to travel 60% of the time, both domestically and internationally, including to remote or restricted-access locations Must be eligible to obtain and maintain a U.S. Secret security clearance. Active Secret clearance preferred but not required. Preferred Qualifications Experience with containerization (Docker, Kubernetes) and infrastructure-as-code Background in distributed systems, real-time systems, or robotics software Familiarity with CI/CD pipelines and deployment automation Experience in customer-facing engineering or technical sales engineering roles Prior defense, intelligence community, or aerospace software experience Comfort operating in non-permissive or resource-constrained environments ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $180K – $240K • Offers Equity • $180K – $240K • Offers Equity Find more English Speaking Jobs in Germany on Arbeitnow

Headquarters: United States (Remote) About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove's phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn. Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We're talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together. Prove has big plans, and we're excited about the future. If this sounds like the place for you – come join our team! Title: Senior Director, Global Customer Support Department: Support / Operations (iO) Reports To: Chief Customer Officer FLSA Status: Exempt Location: US Remote Position Overview The Senior Director, Global Customer Support is a key executive leader responsible for defining and executing Prove's worldwide support vision, strategy, and operational framework. Reporting to executive leadership, this role oversees a dual-shore support delivery model - leading high-performing US-based technical support and escalation teams while governing offshore support operations and BPO/vendor partners across global regions. This leader will drive continuous evolution across Prove's global support ecosystem to ensure world-class customer experience, SLA performance, and scalable support architectures that support rapid enterprise growth, while optimizing the scope, capacity, and productivity of each support tier. Working closely with Product, Engineering, Revenue, and Customer Success, the Senior Director will champion the voice of the customer, transform support through AI and self-service automation, and foster a culture of technical excellence across all geographic hubs. Key Responsibilities Global Leadership & Dual-Shore Operations (US & Offshore) Global Team Architecture: Build, scale, and lead a high-performing global support organization consisting of US-based engineers and offshore multi-tier support teams. Offshore & Vendor Governance: Direct offshore vendor partnerships, BPO relationships, and captive international teams, ensuring seamless follow-the-sun coverage, strict quality assurance, and aligned culture. Talent Development & Culture: Inspire, mentor, and build career pathways for support managers, leads, and engineers across US and international hubs. Strategic Vision & Operational Excellence Support Strategy & Scalability: Define and execute the global technical support strategy, aligning organizational goals with enterprise customer growth and retention. Assess team capabilities and optimize skills and experience to reduce burden on internal teams. SLA & KPI Performance: Establish, monitor, and optimize global performance frameworks (CSAT, SLA attainment, Aging, MTTR, First Contact Resolution, Escalation Rates). Process Standardization: Design and enforce standardized standard operating procedures (SOPs) across domestic and offshore teams to maintain consistent high-quality service delivery globally. Executive reporting: Real time dashboards and consistent reporting to ET on the health of customer support, bottlenecks and top issues raised by customers. Digital Transformation, Systems & AI Automation Modernization & Systems Leadership: Drive technology priorities and infrastructure investments across ticketing, CRM, telephony, and knowledge management systems. Self-Service & AI Integration: Implement AI-driven workflows, generative AI tools, and proactive self-service capabilities to deflect transactional inquiries and empower support teams. Data & Analytics Insights: Deliver executive-level operational dashboards and qualitative/quantitative insights to quantify support business impact and identify root-cause trends. Executive Escalation & Cross-Functional Alignment Enterprise Escalation Management: Define and implement an escalation management process to ensure effective resolution and clear communication internally and externally, for critical platform incidents and high-value enterprise customer issues. Design and implement internal escalation flows to the different internal teams owning ticket resolution, with clear visibility into bottlenecks and aging issues. Voice of Customer (VOC) Feedback Loop: Partner closely with Product, Engineering, Platform Engineering, and Revenue leadership to systematically channel support insights into product roadmap improvements and defect remediation. Cross-Functional Collaboration: Collaborate with Sales and Customer Success teams to optimize retention, expansion, and customer onboarding experiences. Qualifications and Experience Industry Experience: 12–15+ years of progressive leadership experience in enterprise technical support, customer operations, or customer success within global SaaS, fintech, identity, or complex cloud API environments. Leadership Track Record: 5+ years of experience leading multi-tier global support organizations at the Director or Senior Director level. Dual-Shore & Offshore Management: Proven success managing distributed teams across the US as well as offshore delivery centers or third-party outsourcing (BPO) partners. Technical Agility: Strong technical depth in enterprise SaaS software, API integrations, cloud environments, and contact center technology ecosystems (e.g., Salesforce Service Cloud, Zendesk, Jira, PagerDuty, AI platform tooling). Analytical & Operational Expertise: Demonstrated ability to build, analyze, and optimize core support KPIs, root-cause models, and cost-per-ticket metrics. Executive Communication: Exceptional verbal and written presentation skills with experience delivering operational reviews to C-suite stakeholders and enterprise clients. Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent practical experience (Master's or MBA preferred). Offered salary will be determined by the applicant's education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data. Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines: Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area. Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area. Benefits & Perks for FTE Provers: Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan Modern Health for financial, mental, and physical wellness 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) Unlimited Vacation and Flexible hours Comprehensive medical benefits for you and your family ️ Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) Bottomless snacks & beverages for certain office locations Daily GrubHub stipend for lunch if coming into the office (US Offices) A great place to work and connect with other talented Provers like yourself! Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Equal Opportunity Employment: Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics Privacy & Data Protection: When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website. To apply: https://weworkremotely.com/remote-jobs/prove-senior-director-global-support