About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx . About the Role We are seeking a Partner Sales Director to sit at the center of Ada's co-sell engine, turning partnerships into revenue. You'll be the connective tissue between Sales and Partnerships — embedding with AEs to source and accelerate deals, arming partners to bring Ada into their conversations, and shaping the ecosystem strategy that decides which partners we double down on next. This is a role for someone who's equally energized closing an individual deal this week and building the joint GTM plan that drives the next twenty. About You 7+ years in partnership roles, ideally within B2B SaaS Proven track record building and executing co-sell motions with measurable, attributable pipeline and revenue Hands-on experience with CRM and partner ecosystem tools, such as Salesforce and PRM platforms Excellent communication and enablement skills — able to get both partners and internal sellers deal-ready Comfortable operating both in individual deals and at ecosystem strategy level Relationship-first mindset, equally effective with external partner reps and internal AEs CX, customer support, or AI/automation experience is a plus Outcomes Own the co-sell motion with AEs end to end — sourcing, developing, and accelerating partner-influenced deals from first touch to close Build and run joint GTM plans, account mapping, and territory planning with priority partners across our primary verticals Grow marketplace revenue by accelerating wins through AWS and Microsoft Drive net new pipeline growth sourced directly from partners Increase the share of closed/won business influenced by partners by advising reps on the right partner to engage, when, and how Keep partner-supported deals clean and trackable by maintaining accurate partner notes in Salesforce Remove friction in deal registration, pricing, and contracting by working cross-functionally with Deal Desk and Sales Ops Shape where Ada invests next by spotting white space in the partner ecosystem and recommending new plays to Partnerships leadership Benefits & Perks At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer: Benefits Unlimited Vacation: Recharge when you need to. Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. Wellness Account: Empowering you to invest in your overall well-being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones. Perks Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: Options to work from home or at our local hub. Learning & Development Budget: Invest in your long-term growth goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. Hands-On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
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Product Marketing Lead In Brief We're a rapidly growing startup on a mission to make healthcare proactive by empowering physicians, nurses, and care team members with real-time data to save lives. As our Product Marketing Lead, you will own how we show up for health system leaders. That covers the sales content that moves deals forward, the messaging behind each new module, and the story we tell customers who are ready to grow with us. Who We Are Bayesian Health 's mission is to improve patient outcomes by empowering clinicians with the insights they need to make the right decision for the right patient at the point of care. We're a diverse team of clinicians, engineers, AI experts, product designers, and performance improvement leaders committed to enabling smarter, patient-specific care delivery through unlocking the power of data. We're funded by top tier tech and biotech investors: Obvious Ventures, Andreessen Horowitz, American Medical Association's venture arm, Catalio Partners, and LifeForce Capital. Recent recognitions include Forbes AI Top 50, World Economic Forum Tech Pioneer, Time Best Inventions, and BioTech AI Company of the Year. Read more about our peer-reviewed research in Nature Medicine associating our products with improved patient outcomes. About the Role This role spans three connected areas of product marketing: sales enablement, module marketing, and customer expansion. You will own all three end to end. Most of your energy will go to enablement, expansion, and module marketing, in that order of urgency as the field and our roadmap demand. Product marketing is a function we are still building. You will be our dedicated product marketer, so you will set the standards, templates, and systems as much as you follow them. You will decide what gets built next based on what Sales and Client Success tell you is moving deals and renewals. As the team grows, you may have the chance to mentor more junior marketers. What You'll Own Sales Enablement Own the core sales content library, including the sales deck, two-pagers, white papers, and collateral that quantify our impact for buyers and customers. Keep it accurate and current as the product and the market change. Work with Sales to learn which pieces move deals forward and which ones don't. Deal-Specific Content Build tailored content for late-stage opportunities, such as custom one-pagers and slides. Take a rough brief from a sales rep and return a polished deliverable without a heavy process around you. Be able to point to specific content you built that helped advance or close a deal. Competitive Intelligence Maintain competitive intel and battlecards as the market shifts. Keep them current without being asked, so reps never walk into a conversation with outdated information. Product and Module Marketing Develop positioning and messaging by module and buyer. Build module deep-dive materials and lead go-to-market for module launches, including palliative care and deterioration. Customer Expansion Partner with Client Success on expansion messaging, executive steering committee and QBR materials, and release communications for existing customers. Help customers see the value they are already getting and what more is possible. Buyer Messaging Write for the full health system buying committee, including CMOs, CMIOs, CIOs, CFOs, and quality leaders. Translate clinical outcomes and technical capabilities into language that resonates with clinical, operational, and financial stakeholders. Make a business case land with a C-suite, not just a product pitch. Cross-Functional Partnership Join deal calls and QBRs. Pull roadmap details from Product proactively, and work with Clinical to keep every claim credible. Surface what is working in the field and feed market and competitive insight back into the business. What You'll Bring 5+ years of product marketing experience in healthcare technology, with direct experience marketing to health system executive buyers A bachelor's degree A record of building positioning, messaging, enablement, and launch programs that sales teams actually use A track record of deal-specific content tied to advanced or closed opportunities Experience writing for CMOs, CMIOs, CIOs, CFOs, and quality leaders, and supporting long, multi-stakeholder deals into health systems Working knowledge of how enterprise health system deals move, including committee-based buying, clinical validation, IT and security review, and budget cycles Exceptional writing that is clear, credible, and evidence-based, with first drafts that need little rework Self-direction in a fast-moving startup, including the instinct to spot what is missing and build it without being asked Strong partnership habits with Sales, Product, Client Success, and Clinical teams Nice to Haves Product or customer marketing experience with an installed base, including expansion or upsell campaigns Familiarity with clinical AI, clinical decision support, or quality and safety improvement Experience informally mentoring a more junior marketer Life at Bayesian We're a small, mission-driven team building AI tools that help clinicians catch life-threatening conditions earlier. We work remotely but stay closely connected in real time. We believe that closer collaboration helps us move faster for the hospitals and patients who depend on us. Our values guide how we work every day: Patients at the center. We hold ourselves to a high bar for excellence and impact. Hard problems, real breakthroughs. We pursue new ideas even when it's uncomfortable. No surprises, clear signals. We communicate clearly and honestly, so teams and customers can trust us. Whole people, shared respect. We treat teammates with respect and make space to grow. Truth seekers, stronger together. We debate openly and align around shared goals. What We Offer Medical, Dental & Vision: Coverage through Anthem Blue Cross Blue Shield, including an HSA-eligible option, plus dental and vision through Guardian/VSP. Bayesian covers the majority of your premium and a meaningful share of your dependents' coverage. Enrolled members also get access to One Medical for same-day and 24/7 virtual primary care. Life & Disability: Life insurance, short-term disability, and long-term disability, fully company-paid. 401(k): A company retirement plan with your choice of investment approach. Wellbeing: Free mental health support through Spring Health, plus additional wellness resources including pet care benefits and more. Time Off: Generous PTO that grows with tenure, paid sick time, paid holidays, and occasional company-wide self-care days. Equity: You'll also receive equity, so you share directly in what we build together. Team Retreats: A fully paid annual company retreat to connect with the team in person. Equipment: Your choice of Mac hardware, a one-time home office stipend, and ongoing reimbursement for internet and phone costs. Team: Marketing Reports to: Head of Marketing Level: Senior individual contributor Employment Classification: Full-Time with Benefits FLSA Status: Exempt Location: Remote - US Only Salary: $160,000 - $180,000 Candidates based in certain high-cost cities may be eligible for a geographic premium. Equity: Eligible Synchronous Hours: 11a-5p ET (8a-2p PT) Bayesian Health provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Bayesian Health is committed to providing reasonable accommodations to qualified individuals, including for disability, pregnancy-related conditions, and religious practice. If you need accommodation during the application or interview process, contact careers@bayesianhealth.com. Candidates must have current, unrestricted authorization to work in the United States. Bayesian Health does not provide visa sponsorship for this position. Bayesian Health participates in E-Verify. This job posting describes the general nature of the role. Employment with Bayesian Health, if offered, is at-will, and duties may evolve over time.
Enterprise Account Executive - East Remote, United States JOB OVERVIEW The mission of the Account Executive, Enterprise is to source, develop, and close net new revenue within a named account territory consisting of enterprise prospect accounts headquartered in North America. This role requires a thoughtful, proactive hunter with a well established rolodex and deep industry expertise, to prospect, qualify and close new business. This role is perfect for an enterprise salesperson who can source net new customers and execute with passion, drive, and strong business acumen. RESPONSIBILITIES AND DUTIES Develop a GTM sales strategy to build and grow Legion 's market leadership and achieve business targets Understand client needs and align strategy Build relationships with decision makers and stakeholders across target client base and participate in closing strategic opportunities when needed Play a critical role in business planning, working closely with other senior executives to develop plans, resource requirements, and influence long-term business strategy Work cross-functionally with sales leaders, marketing, and product teams to achieve and exceed company revenue targets Close deals with enterprises and exceeding revenue targets Develop granular account-level strategies to communicate Legion's unique value proposition Leverage industry expertise and Rolodex to build a pipeline of executive-level enterprise opportunities Lead a deal through the entire sales lifecycle by building relationships and collaborating with key external and internal stakeholders Craft a compelling business justification and ROI for each opportunity Maintain accurate and timely customer, pipeline, and forecast data in Salesforce CRM REQUIRED SKILLS AND QUALIFICATIONS 3-5 years of enterprise technology sales experience Experience closing $1M ARR new business deals against a $2M+ annual quota Strong application SaaS sales background Superior negotiation, written, and verbal communication skills A mix of large and small company experience. Early stage startup experience highly desired Experience selling a Workforce Management (WFM) or Human Capital Management (HCM) software solution strongly preferred Experience selling in the Retail, Hospitality, Distribution, Warehouse, and Healthcare industries is a plus PREFERRED QUALIFICATIONS AND ATTRIBUTES Experience selling a Workforce Management (WFM) or Human Capital Management (HCM) software solution Experience selling in the Retail, Hospitality, Distribution, Warehouse, and Healthcare industries Proactive and able to command respect through intelligence, hard work, and persistence Personal passion and fervor for industry-leading next generation technology Ability to operate in an environment with limited A great communicator who can distill powerful messages which resonate with customers Track record of building positive relationships with peers Continuous and thoughtful listener, able to learn from customers and leverage input Strong personal work ethic focused on high priority issues; action and results oriented Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior COMPENSATION & BENEFITS Salary Range: Base Salary Range $135,000.00 - $185,000 + Commission + Stock Equity At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. Benefits include, but are not limited to: $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment 401k plan Discretionary Paid Time Off and Paid Holidays Parental Leave Equity Monthly Wellness Reimbursement Monthly Lunch on Legion ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and has proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit https://legion.co EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Legion recruiting email communications will always come from the @ legion.co domain. Any outreach claiming to be from Legion via other sources should be ignored. If you are uncertain whether you have been contacted by an official Legion employee, reach out to recruiting@legion.co Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law. How We Determine What We Pay As a global employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay. Job Applicant Privacy Policy This Job Applicant Privacy Policy (" Policy ") describes how Legion Technologies, Inc. (" Legion ", " we ", " us " and " our ") collects, uses, and discloses "personal information" as defined under California law from and about job applicants who are residents of California. This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies. Types of Personal Information We Handle We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes: Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts. Professional or employment-related information, including: Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver's licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers' business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally : to other Legion personnel involved in the recruiting and hiring process. Vendors : such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance : when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. L itigation Purposes : to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes : in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co .
Zone & Company Software Consulting LLC ("Zone") is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco . About the Job Lead Zone & Co .'s GTM Engineering function and become the driving force behind AI adoption across our go-to-market organization. You'll own the systems, data, integrations, and automation that power scalable pipeline generation—and build the team's ability to continuously improve and operate those systems themselves. Zone & Co. builds finance software that runs natively inside NetSuite. We're looking for a GTM Engineering leader who can architect the infrastructure behind our go-to-market engine, including our data and enrichment layer, integrations across the GTM tech stack, and automation supporting core inbound and outbound motions. You'll bring AI natively into GTM workflows, turn ideas into governed, production-ready solutions, and run structured experiments tied to measurable outcomes like pipeline, conversion, and efficiency. You'll also lead the evolution of the team from manual prospecting toward a more technical, systems-oriented model—including developing BDRs into GTM engineers who can build, maintain, and improve the systems they rely on. The ideal candidate thinks in systems, not isolated touchpoints. You'll design with data quality, deliverability, compliance, reliability, and cost control in mind from the start, while creating an environment where experimentation can happen quickly and safely. What You'll Do: Data and integrations Connect enrichment providers, internal data sources, and AI to keep account and contact data accurate and usable. Design data flows using proper field mapping and data contracts rather than one-off scripts. Integrate systems across CRM, sequencing, marketing automation, and the data warehouse. Evaluate new tools and prevent redundancy in the GTM stack. Automation Build inbound lead scoring, routing, and response workflows. Build outbound list building, enrichment, sequencing, and conversion tracking workflows. Translate opportunities identified by sellers, marketers, and CS team members into production-ready solutions. Take ambiguous problems from reps, AEs, or marketers and turn them into working systems. AI and experimentation Design agentic workflows for enrichment, personalization, scoring, and rep productivity, using sound prompt engineering and agent design. Run structured experiments across channels and workflows, measure against pipeline and conversion metrics, and retire what doesn't work. Report on system performance using BI tools such as Tableau or Looker. Team enablement Guide BDR team as it transitions into GTM engineering. Teach workflow design and Clay proficiency as the team's work shifts from manual prospecting to building and maintaining systems. Support people across GTM who are building their own agents and automations, helping make their work governed and production-ready. Governance, quality, and compliance Design safeguards up front for deliverability, data quality, and compliance with regulations such as GDPR and CAN-SPAM. Scope, document, and test everything before release. Apply guardrails on cost, performance, and sustainability so no system runs unmonitored. What You'll Need: 4+ years of hands-on experience building GTM automation and integrations personally, not solely directing others. Deep expertise in Clay or a comparable enrichment or workflow platform. Strong Salesforce experience, including data governance. Working proficiency in SQL, Python, or JavaScript sufficient to build and fix workflows independently of engineering. Experience with a BI tool such as Tableau or Looker. Proven experience applying LLMs and agentic tooling to real revenue workflows. Understanding of sales qualification frameworks (e.g., BANT, MEDDIC) and multi-touch attribution. Strong understanding of deliverability, data quality, and compliance requirements (GDPR, CAN-SPAM). Experience managing or mentoring a team. Ability to translate ambiguous business problems into working systems. Preferred Prior BDR or SDR experience. Benefits At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it's the standard. We're looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution. We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at https://www.zoneandco.com/careers Join Our Global Mission Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor. Employment Terms United States Employment with Zone is "At-Will" , meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice. Non-US Jurisdictions This position is offered as a Fixed-Term or Permanent Contract based on your country of residence. Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements. Privacy Statement and Applicant Privacy Notice . #LI-Remote
What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Director, Security Operations Center Location: Remote UK Compensation Range: £94,500 to £115,000 base plus bonus and equity What You'll Do: The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners' networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints. This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth. Responsibilities: Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities Maintain accountability for routine quality assurance for your designated region Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization Provide one level of technical leadership for analysts of the Security Operations Center analysts Ensure team members fully understand the goals and objectives of Huntress' mission and how their work fits into the bigger picture Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives Help operationalize new technologies and services that Huntress brings to market Participate in public speaking engagements in both webinar and in-person formats What You Bring To The Team: Experience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering 5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics 2+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service. Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations concepts Ability to identify workflows being performed and create detailed process diagrams and operating procedures Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds Demonstrated experience leading initiatives or projects that required delegation and accountability to achieve success Data-driven approach with experience in Data Science concepts What We Offer: 100% remote work environment - since our founding in 2015 New starter home office set up reimbursement (£398) Generous personal leave entitlements Digital monthly reimbursement (£92) Travel to the US 1-2 times/year for various company events Pension Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote
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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As an AI Strategist, you are the embedded AI leader for our customers. You connect what customers are saying in their conversations, what their business needs most, and what Cresta's AI can do, then turn that into a prioritized plan and measurable results. You identify where automation and augmentation will deliver the most value, build the roadmap, and make sure the work ships and pays off. You will not be building AI Agents from scratch. Our Forward Deployed Engineers and Forward Deployed Product Managers create and deploy them. Your focus is on making deployed AI better: finding the next opportunity, optimizing what is already live, piloting new Cresta capabilities, and proving the business impact. You are analytical, commercially minded, and credible with senior stakeholders in CX, Operations, Product, Sales, and IT. You are technical enough to work closely with FDEs and FDPMs and to give product and engineering a tight feedback loop. What You'll Do: AI Strategy and Roadmap Identify automation and augmentation opportunities across the customer's contact center and wider customer experience operation. Prioritize initiatives by expected ROI and build a business case for each one. Build and maintain the customer's enterprise AI roadmap, and keep it current as priorities and Cresta capabilities change. Align stakeholders across CX, Operations, Product, Sales, and IT on priorities, sequencing, and success criteria. Conversation Intelligence and Business Insights Use conversation data to surface customer friction and emerging trends before they show up in other metrics. Identify operational inefficiencies and the changes that would reduce them. Share Voice of Customer insights with customer leadership and with Cresta product teams. Measure business impact and report it in terms executives care about, such as containment, handle time, conversion, CSAT, and cost to serve. AI Innovation and Execution Stay current on new Cresta features and bring the relevant ones to customers early. Pilot emerging AI capabilities, define how success will be judged, and decide with the customer whether to scale them. Optimize live AI Agents by analyzing performance, reviewing conversations, and recommending changes to prompts, workflows, and configurations. Coordinate deployments with FDEs, FDPMs, and customer teams, including milestones, timelines, and dependencies. Measure realized value after launch and report it back against the original business case. What We're Looking For: Experience: 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles, ideally with AI or LLM-first products. Strategic and commercial skills: A track record of building roadmaps, prioritizing by ROI, and writing business cases that senior stakeholders approve. Analytical approach: Strong data skills. You are comfortable analyzing conversation or operational data, designing experiments such as A/B tests, and monitoring performance to refine solutions. Technical understanding: Working knowledge of how LLM-based AI agents function, including prompts, tools or function calling, and retrieval-augmented generation. Hands-on experience with an agent project, even a personal one, is a plus. You do not need to write production code, but you can read and reason about system behavior and discuss tradeoffs with engineers. Stakeholder leadership: Experience leading cross-functional work and influencing senior customer stakeholders across CX, Operations, Product, Sales, and IT. Communication: Excellent written, verbal, and presentation skills. You can explain a complex finding to an executive in plain language. Execution: Strong project management skills and a bias for action. You turn ambiguity into a plan and follow it through to results. Mindset: Curious, self-driven, and comfortable learning quickly in a fast-moving startup environment. You are passionate about AI, automation, and the future of customer experience. Education: Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent experience. Bonus Points: Familiarity with customer support and contact center operations, including metrics such as AHT, FCR, containment, and QA Experience with conversation intelligence, speech analytics, or voice-of-customer programs Background in management consulting, product management, or forward deployed roles Experience in a startup or high-growth SaaS environment Comfort with SQL or a BI tool for self-serve analysis Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted compensation range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. OTE Range: $150,000 to $200,000 + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject 'Opt-Out' in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. Marketing Operations owns the systems the marketing organization runs on: the MarTech stack, the data that describes our funnel, and increasingly the AI agents that do the work. The Marketing Technology Engineer owns the automation and AI layer of that stack — building the agents and automations that remove manual work from the team, and making sure they keep running and keep producing output we can trust. This is a technical role inside a marketing function, and the marketing half is not optional. The impact you'll have here: Own the operating layer for marketing's agent fleet end to end — provisioning, output verification, monitoring, alerting, and incident response. Nothing counts as shipped until it has run for real and its output has been checked. Design and build agentic processes, skills, and automations that remove manual work from the team, and decide — with marketing judgment — which are worth building at all. Instrument what we build so usage, output, and value are visible to leadership, and so agents improve from feedback rather than staying frozen at launch. Consolidate how core marketing concepts are defined across tools and agents — territory, lead scoring stages, MQL and MQA, pipeline stages, targets — so automations and dashboards cannot quietly disagree, including across two product lines. Own the MarTech stack — configuration, administration, and integration — and build in a way the campaign execution team can extend without engineering support for routine work. What we're looking for: Prior marketing or marketing operations experience — required, not preferred. You already understand funnel and attribution logic, lead scoring, send-cadence and deliverability norms, and list hygiene and consent rules. This role has no downstream reviewer for marketing correctness. You have personally operated something unattended. A pipeline, integration, or agent that ran on its own, broke without telling you, and taught you to verify output rather than trust a green status. Scale matters less than the scar tissue. A track record of building production automation inside a GTM function — Clay, Zapier, Workato, n8n, or similar — where what you built was depended on by other people and you were the one who owned it. Evidence you have moved from no-code stitching into code and repository practice: version control, code review, CI, testing, and deploying into a shared repo rather than a personal account. Technical baseline: working proficiency in SQL and Python, solid REST API fundamentals, familiarity with secrets management for credentials and API keys, enough data-warehouse fluency (for example BigQuery) to query and reason about data models, and hands-on administration of HubSpot and Salesforce. Nice to have: Direct experience with Claude, or with n8n. Experience building multi-step enrichment waterfalls in Clay or similar that others depend on. Exposure to observability or data-quality practices — monitoring, alerting, freshness and anomaly checks — in any prior role. Experience supporting more than one product line, where the same metric has to be correct in two motions at once. About the Team: Marketing Operations is a distributed, not distant team that owns the systems the marketing organization runs on. The work is intellectually difficult because the same metric has to stay correct across two product lines and multiple tools and agents at once. Ownership is high: this role makes consequential marketing decisions without a downstream reviewer. The following represents the expected range of compensation for this role: Individual pay is determined by skills, qualifications, experience, and location. The compensation details listed in this posting reflect the US base salary only. The estimated base salary range for this role is $150,000–$190,000 USD. Additionally, this role may be eligible to participate in TRM's equity plan. Please note – we factor in the different costs for geographies outside the United States Application Instructions If you're interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your skills and qualifications for the role. If you send your resume directly to someone at TRM, we can't guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure your application will be considered. Interviewing with TRM Our process is designed to understand how you think, solve problems, and deliver impact, while allowing you to evaluate TRM. Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview. Recruiter Intro: Qualifications, motivations, and alignment with the role. Hiring Manager: Deep dive into your relevant experience, skills, and impact. First Round: 1–2 interviews focused on the skills most critical to the role. Final Round: Hands-on case study. This is usually a panel-style session where we go deeper into your craft, problem-solving, and alignment with TRM. References: Former colleagues who can provide insight into your work and impact. Offer: Congrats! Your recruiter will present the offer and compensation details. Welcome to TRM: We're excited to build a safer world with you! Your recruiter will share your specific interview plan and preparation guidance along the way. AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: Accelerate repeatable workflows Structure and solve problems Improve output quality Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves FAST. We are a high-velocity, high-ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: Priorities and targets to change quickly Operating with a high degree of ambiguity A high level of personal ownership and accountability Close collaboration across teams and functions Frequent, high-touch communication Creative problem-solving and out-of-the-box thinking A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires thriving in ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure-test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Leadership Principles We hire and grow against three leadership principles. They're the standards for how we operate, treat each other, and make decisions. Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you're excited by TRM's mission but don't check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy . We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com . To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form . Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We're looking for highly motivated sales executives who have strong market knowledge and enjoy building relationships with key decision makers to evangelize building secure and reliable software. Our sales team walks a mile in their customers shoes and wants our customers and prospects to see the immense value and expertise Chainguard's solutions offer. Skills/Job Requirements: Define and execute sales plans for your assigned territory Convey value prop and product differentiators to prospects and customers Forecast, meet, and exceed quota Through a combination of inbound and outbound leads, develop and manage leads funnel Manage business and track opportunities through CRM and other supporting tools Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering Understand the competitive market, being familiar with competing companies and their offerings Candidate Background: 3+ years of selling SaaS/Security experience required Domain experience with one or more of the following strongly recommended: Compute platforms (Kubernetes, Docker, AWS, Azure, Google Cloud), DevOps Tooling, CICD platforms (Github, Gitlab, jenkins), and overall SDLC. Strong track record consistently overachieving sales targets Ability to learn new products and create/learn processes quickly Competitive/Driven Excellent communication skills verbal and written Team player Must be willing to travel to clients to support sales relationships (if required) Entrepreneurial – Willing to go the extra mile, strong work ethic, resourceful. Native Dutch or French and professional English Desired Qualifications: SaaS or Developer tools sales experience Startup experience A strong sales aptitude and fundamental understanding of the sales process A sound, tech-savvy business acumen and the ability to articulate a compelling value proposition in a complex and evolving business environment Ability to thrive in an agile environment with an ever-evolving set of solution About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.
Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. You will expand TRM's strategic access across the EMEA financial institution ecosystem. This is a senior individual contributor role, designed for someone who already has deep credibility and trusted relationships across banks, and financial institutions. You are not being hired to build a network from scratch. You are being hired to activate a network you have already earned. This is not a traditional closing-quota sales role. Your mandate is to open senior-level conversations, multi-thread strategic accounts, create qualified enterprise opportunities, and help TRM become part of the most important digital asset, financial crime, and compliance conversations happening inside major financial institutions. The Impact You Will Have Open senior-level access at priority EMEA financial institutions by activating a network you have already built. Build multi-threaded relationships across the stakeholders who shape digital asset strategy, financial crime programs, compliance priorities, investigations, risk, and innovation. Help TRM earn a seat in the most important conversations happening inside strategic financial institutions Identify and pursue high-value enterprise and partnership opportunities with banks and other financial institutions. Represent TRM externally at conferences, executive forums, practitioner communities, and industry events, turning public presence and private conversations into qualified opportunities. Partner closely with Sales, Product, Marketing, and Policy to turn strategic access into qualified customer opportunities, market insight, and long-term competitive advantage. Turn market, technology, and regulatory shifts into an early-warning system for TRM, helping the company spot opportunities and risks before competitors do. Close the loop between field signal and internal strategy by feeding customer insights, buying dynamics, objections, and market intelligence back into TRM's product and GTM teams. What We're Looking For Deep, credible network across EMEA financial institutions, ideally from having been head of digital assets at a bank, or from operating at a crypto infrastructure firm Comfortable being customer-facing and public-facing: conferences, panels, thought leadership Track record of turning relationships into real pipeline, not just introductions Already uses AI day-to-day for research, prospecting, and pipeline management, with a concrete workflow to point to Hard Requirements Based remotely within Europe Willing to travel 30-40% for conferences and in-person account work Direct experience with financial institutions or crypto-native infrastructure companies serving them in EMEA Application Instructions If you're interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your skills and qualifications for the role. If you send your resume directly to someone at TRM, we can't guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure your application will be considered. Interviewing with TRM Our process is designed to understand how you think, solve problems, and deliver impact, while allowing you to evaluate TRM. Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview. Recruiter Intro: Qualifications, motivations, and alignment with the role. Hiring Manager: Deep dive into your relevant experience, skills, and impact. First Round: 1–2 interviews focused on the skills most critical to the role. Final Round: Hands-on case study. This is usually a panel-style session where we go deeper into your craft, problem-solving, and alignment with TRM. References: Former colleagues who can provide insight into your work and impact. Offer: Congrats! Your recruiter will present the offer and compensation details. Welcome to TRM: We're excited to build a safer world with you! Your recruiter will share your specific interview plan and preparation guidance along the way. AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: Accelerate repeatable workflows Structure and solve problems Improve output quality Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves FAST. We are a high-velocity, high-ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: Priorities and targets to change quickly Operating with a high degree of ambiguity A high level of personal ownership and accountability Close collaboration across teams and functions Frequent, high-touch communication Creative problem-solving and out-of-the-box thinking A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires thriving in ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure-test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Leadership Principles We hire and grow against three leadership principles. They're the standards for how we operate, treat each other, and make decisions. Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you're excited by TRM's mission but don't check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy . We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com . To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form . Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you're looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you're looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary is looking for a Director of Digital Marketing, a commercially rigorous, technically fluent growth leader to run our integrated Digital Marketing engine across self-service motions. As the business owner of growth, you will create demand, improve conversion, build owned acquisition surfaces, and translate growth investment into revenue and pipeline outcomes. Working closely with Product, Data, RevOps, Sales, Web, Content, Design and Finance, you will set the growth system, make trade-offs, and create the operating cadence that lets a lean team ship quickly and compound what works. This is a builder-leader role, not a channel-management role, suited to someone who combines strategic range with personal fluency in performance marketing, SEO, AI discovery, content-led acquisition, conversion optimization, lifecycle and analytics. Responsibilities: Own Growth Marketing strategy and execution across the self-service PLG funnel, from acquisition through qualified pipeline and new paying accounts. Set the growth portfolio: allocate budget, talent and experimentation capacity across paid acquisition, SEO, GEO/AEO/AI discovery, tools and content, CRO, and lifecycle campaigns. Build and scale owned acquisition assets, including programmatic and product-led content, free tools, guides, glossaries, landing pages and emerging agent-friendly discovery surfaces. Lead an evidence-led experimentation program: frame hypotheses, establish success criteria, prioritize tests, make rapid stop/scale decisions, and convert learnings into repeatable playbooks. Own performance visibility and measurement. Partner with Data, RevOps, Product and Sales to maintain trusted funnel definitions, diagnose data discrepancies, establish attribution guardrails, and model maturity from lead to pipeline and revenue. Be the business owner for Growth Marketing ROI: create CFO-ready investment cases, distinguish attributed revenue from influenced value and leading indicators, and make capital-allocation recommendations. Manage and develop a lean, high-output team of employees and specialist contractors; design pod structure, hiring plans, operating processes, quality controls and AI-enabled ways of working. Align senior stakeholders across Product, Web, Content, Design, Sales, RevOps, Finance and leadership, translating growth insights into clear asks, durable ownership and shipped work. Represent Growth Marketing in weekly leadership reviews and executive forums, communicating results, risks, decisions required and next-week priorities with clarity. About You: MUST BE EAST COAST 10+ years in B2B SaaS growth, demand generation, PLG or performance marketing, combining strategic leadership with a hands-on approach to driving growth specifically among developer audiences. A target-driven persona with a deep technical understanding of developers, combined with a rigorous grasp of both human developer and AI agent audiences. A track record of owning integrated growth across paid, organic, lifecycle, CRO and content/product-led acquisition, with the judgement to decide where each lever belongs. Strong command of SaaS funnel analytics, attribution, cohort analysis, conversion metrics, budget modelling and executive-level ROI storytelling. Hands-on expertise in performance marketing and organic acquisition, plus working fluency in technical SEO, AI search/discovery, web experimentation and marketing automation. Experience building high-velocity experimentation systems and operating with ambiguity, imperfect data and fast-changing product or market conditions. Exceptional cross-functional leadership: able to align senior stakeholders and work credibly with Product, Engineering, Data, Finance, Sales and creative partners. A practical AI-first operating mindset: uses automation and agents to accelerate research, content, analysis and operational throughput while retaining quality and commercial judgement. Preferred Qualifications: Experience in developer-facing, API, media technology, infrastructure or technically complex SaaS products. Experience scaling free tools, programmatic content, marketplaces or other owned acquisition products into measurable commercial value. Experience leading distributed employees, agencies and contractor teams across multiple specialist disciplines. Experience in online marketing driving registration. Compensation Additional Information Salary range: $142,000 - $247,000 + bonus + options + benefits #LI-BP1 We have you in mind. As an employee, you will experience many benefits, including: Awesome technology Top-talent peers 100% sponsored medical, dental, and vision plans for employees & family HSA company contribution Matching 401k program Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
Every day, millions of consumers engage with businesses in physical locations - retailers, restaurants, gyms, convenience stores, hospitality venues, and more. While digital advertising has transformed online experiences, most physical businesses are only beginning to modernize how they engage customers and monetize their in-store media. Rockbot brings music, TV, digital signage, and advertising together into a single, integrated solution to meet that moment. Our customers aren't simply evaluating software - they're determining how to build retail media networks, monetize in-store audiences, and modernize the customer experience across hundreds or even thousands of locations. Many are still defining what success looks like, and they're looking for a strategic partner to help shape that vision - not just another vendor. Whether the conversation begins as an open exploration or a formal RFP, this role requires someone who can guide customers with insight, curiosity, and credibility. The best people in this role don't lead with products - they lead with questions. They know how to uncover business challenges, build executive alignment, navigate complex organizations, and design solutions that create measurable value. They earn trust through insight, not presentations, and they leave every customer conversation with a deeper understanding of the customer's business than when they walked in. What Success Looks Like Success in this role isn't measured only by closing deals - it's measured by becoming the trusted advisor who helps enterprise customers navigate a genuine transformation in how they use physical space to connect with customers. Build Strategic Partnerships Develop executive relationships with Rockbot's largest prospective customers, positioning Rockbot as a long-term strategic partner rather than a vendor. Navigate Complex Organizations Understand how large, multi-location enterprises make decisions, and build a clear picture of who influences them. Build relationships across Marketing, Media, Operations, IT, Store Experience, Merchandising, Procurement, Finance, and Executive Leadership. Create thoughtful account maps that identify decision-makers, champions, influencers, and blockers - and use them to plan how to penetrate the account. Lead Consultative, Solution-Oriented Discovery Understand customer business objectives before proposing a solution. Ask better questions, challenge assumptions, and surface opportunities customers haven't yet considered. Translate business objectives into strategic solutions that improve customer experience, unlock new revenue streams, modernize in-store communications, and create measurable business outcomes using Rockbot's platform - rather than pitching individual products. Lead Complex Enterprise Buying Journeys Lead strategic enterprise opportunities from first conversation through deployment and expansion, owning the outcome even as the work spans many teams. Know when and how to bring in the right internal experts - Product, Advertising, Customer Success, Implementation, Engineering, and Operations - while maintaining ownership of the customer relationship throughout. Orchestrate cross-functional teams to ensure a seamless experience for the customer, from initial engagement to deal closure and beyond. Drive Expansion and Long-Term Value Look beyond the initial deployment to develop long-term account strategies that identify opportunities for expansion across locations, new revenue streams, and additional business outcomes. Build and maintain trusted relationships with customers operating large-scale, multi-location businesses, serving as their long-term strategic partner as their needs evolve. Who Will Thrive Here This role is built for someone who thinks like a consultant and operates like an owner - someone who is: Solution-oriented - energized by solving customer business problems, not just running product demos. A natural relationship-builder - comfortable navigating complex organizations and building trust with stakeholders at every level, from front-line teams to the C-suite. Autonomous and accountable - confident operating with significant ownership and ambiguity while creating alignment across internal teams and customer stakeholders. An exceptional communicator - able to craft compelling business narratives that build consensus and drive decisions. Curious and eager to learn - excited to quickly develop expertise in Rockbot's platform, including hardware, installation, and technical capabilities, even without prior experience. What You Bring: We value strategic, solution-oriented selling above any single industry or enterprise SaaS pedigree. Candidates from media, advertising, retail media, customer experience, or other relationship-driven industries are just as welcome as those from traditional enterprise software. 10+ years of experience selling complex, multi-product or solution-based offerings into large, multi-location organizations across retail, restaurants, hospitality, convenience, grocery, or similar industries. A proven track record of closing six- and seven-figure deals while navigating long, complex, multi-stakeholder buying journeys. Strong account planning and stakeholder orchestration skills, with the ability to map, penetrate, and influence complex buying organizations. Experience leading cross-functional deal teams and orchestrating enterprise opportunities from initial engagement through close. Executive presence and exceptional written and verbal communication skills, with a demonstrated ability to build trusted relationships at the C-suite level. Experience in OOH, DOOH, retail media, digital media, advertising, or customer experience technology is highly valued; deep traditional enterprise SaaS experience is not required. The technical curiosity and aptitude to quickly learn hardware, installation, and platform functionality through prior experience or on-the-job learning. Strong analytical and strategic thinking skills, with a data-driven approach to evaluating opportunities and improving sales outcomes. About Rockbot: Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com. Compensation: Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The compensation band for this role is $150,000 - 215,000 base + commission, equity, and benefits for all team members. In addition to base salary, this role will be eligible for a variable commission based on KPIs and goals. Our Values: Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better. Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships. Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters. Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges. Integrity: We say what we mean, and do what we say, simply, clearly, honestly. Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
As the Tier 2 Technical Support Specialist at Rockbot , you'll serve as the technical backbone of Rockbot's escalation function — the person the team turns to when issues are complex, environments are nuanced, or recurring problems require durable, systemic solutions. This is a deeply hands-on technical support role for someone who enjoys solving hard problems, improving systems, and making the entire support organization stronger over time. You'll own Rockbot's most advanced support scenarios across networking, firewall configuration, hardware, player setup, connectivity, and enterprise environments while also serving as a key partner in evolving our AI-enabled support operations. With the rollout of Zendesk AI Co-Pilot and related automation tooling, you'll help optimize how support operates at scale — improving triage, workflows, agent efficiency, self-service experiences, and data quality. Just as importantly, you'll help close the loop: identifying patterns, improving documentation, influencing product and operational improvements, and reducing future support volume through scalable fixes. The ideal candidate combines deep technical troubleshooting skills with systems thinking, operational maturity, and strong customer instincts. You'll partner closely with the Director of Support and cross-functional teams in Product, Engineering, Customer Success, and Sales, bringing a practitioner's perspective to configuring and optimizing the systems the team relies on. What You'll Do Tier 2 Escalation & Technical Resolution Own escalated Tier 2 technical cases across networking, firewall configuration, hardware troubleshooting, player setup, connectivity failures, and platform-level issues Diagnose root cause through systematic troubleshooting and isolation techniques in complex customer environments Escalate issues to Product and Engineering with clear reproduction steps, technical context, impact assessment, and supporting data Identify recurring hardware or platform failure patterns and proactively surface trends and recommendations Maintain clear, proactive communication with customers and internal stakeholders on status, timelines, and resolution paths Meet SLA commitments for escalated tickets while proactively identifying and escalating risks Participate in on-call rotation and provide occasional after-hours, weekend, and holiday coverage for enterprise escalations Enterprise & Strategic Account Support Serve as a technical resource for enterprise and high-touch accounts with complex or customized environments Support pilot and trial customers through technical validation, troubleshooting, and implementation guidance Participate in customer calls, Slack channels, and cross-functional account reviews as needed Partner with Customer Success and Sales to proactively identify technical risks and improve customer health AI Tooling, Support Operations & Workflow Optimization Partner on the rollout, optimization, and administration of Zendesk AI Co-Pilot and related support tooling Improve workflows related to intelligent triage, agent assist, automation, self-service, and support data hygiene Bring a practitioner's perspective to support operations, tooling decisions, workflow design, and process scalability Help define how AI can improve both customer experience and internal team efficiency Knowledge Management & Team Enablement Build and maintain internal troubleshooting guides, escalation procedures, and operational playbooks Author and improve Help Center content focused on high-volume technical issues Act as a go-to technical resource for Tier 1 support Coach team members through escalated cases by teaching diagnostic thinking and troubleshooting methodology — not just resolutions Data, Insights & Product Advocacy Analyze escalation trends, technical themes, and failure patterns to identify product and operational improvement opportunities Contribute insights and metrics to monthly Support reporting Advocate for customer-impacting fixes and operational improvements with data-driven recommendations Monitor proactively for emerging issue clusters before they create large-scale customer impact Who You Are 3+ years in a Tier 2, escalation, or advanced technical support role within SaaS, IoT, AV, media technology, or related environments Strong networking fundamentals, including TCP/IP, VLANs, firewall configuration, and connectivity troubleshooting (required) Hands-on experience troubleshooting hardware and device-level issues Skilled at structured problem solving and systematic root-cause analysis Strong written and verbal communication skills with both technical and non-technical audiences Experience with Zendesk or similar support platforms, including workflow configuration or administration Comfortable operating in fast-paced environments with shifting priorities and cross-functional collaboration Experience supporting enterprise or high-touch customer environments Exposure to AI-enabled support tooling, automation workflows, or Copilot-style systems Strong operational instincts with experience improving documentation, workflows, or support processes Consistent track record of strong productivity, quality, and customer satisfaction performance Exposure to audio engineering and/or AV installation is a plus, not required Exposure to network rack installation is a plus, not required Occasional holiday coverage and on-call responsibilities are required. About Rockbot: Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com . Compensation: Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The base compensation band for this role is US Average - Remote 68K-84K, as well as equity, and benefits for all team members. Our Values: Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better. Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships. Curiosity : We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters. Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges. Integrity: We say what we mean, and do what we say, simply, clearly, honestly. Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.