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What is PerfectServe ? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-69d3af6b-3b08-8333-a766-927e9fdc4847-62" data-testid="conversation-turn-192" data-scroll-anchor="true" data-turn="assistant"> About the role We are building a new data platform, and it needs to run somewhere — safely, repeatably, and in a regulated environment. This is the infrastructure seat on a small data platform team. You will own the AWS footprint, the deployment path, and the access model that lets a data pipeline read from production systems safely. We hold a high bar here — declarative, version-controlled infrastructure and tightly scoped production access — and you will be designing within that model from day one. Why this role, specifically Plenty of platform roles are about keeping existing infrastructure running. This one is about building the path that lets a new platform touch production data at all — in an environment with protected health information, multiple tenants, and systems clinicians rely on overnight. That constraint is the interesting part. "Give the pipeline database access" is easy anywhere without rules. Doing it with least-privilege credentials, a fully auditable deployment path, and no manual escape hatches is an actual engineering problem, and it is the one you would own. You will also be doing it at the start, when the decisions are still open — rather than inheriting someone's access model and being asked to defend it. What you will do Own the AWS infrastructure for the data platform, defined as code Build and maintain the deployment path, using GitOps and continuous delivery Design least-privilege access to production data sources — credentials, network routes, and permissions that hold up to scrutiny Stand up observability for the platform so reliability is built in rather than added later Administer the Kubernetes workloads the platform runs on Partner with our security team, which matters here given protected health information and multiple tenants Automate the operational work rather than performing it by hand What you bring Depth in AWS is the core requirement for this role: Networking — VPC design, cross-region and cross-account data movement, private connectivity, VPN IAM — able to design least-privilege access, not only apply an existing policy Databases — RDS, Aurora, SQL Server, including read replicas Storage — S3, including access patterns and bucket policy Alongside that: Terraform or CDK to a production standard Kubernetes administration, and GitOps delivery with Argo CD or similar Ownership of CI/CD pipelines A preference for automation over manual intervention, including autoscaling and self-healing rather than hands-on fixes Nice to have Cloud data warehouse platform administration Database replication, particularly SQL Server Managed message infrastructure (RabbitMQ, Amazon MQ) Healthcare or another regulated, audited environment Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $140,000-160,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team.The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform. Because Cordance operates across multiple business units, this role balances central standards with each unit's individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications. Key Responsibilities IT Operations and Support Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path). Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling. Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation paths. Endpoint and Security Tooling Administer the RMM and endpoint stack, including NinjaOne for device management and SentinelOne for EDR, and keep device inventories reconciled between them. Administer email and web security, including Abnormal Security and Cisco Umbrella, across multi-org and EU tenants. Enforce agent installation and device compliance on all company-managed devices and follow up with non-compliant users. Triage security alerts and integration health issues and route them to the appropriate team or provider. Infrastructure and Cloud Support the AWS landing zone and cloud access for business units and keep its documentation current. Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace environments. Business Unit Integration and Vendor Management Deliver IT and security integration workstreams that move business units from legacy MSPs onto HQ-managed tooling and in-house support. Hold MSPs and vendors accountable to deadlines for onboarding, offboarding, and tool removal, and report status and risk to leadership. Review and approve MSP invoices and manage hardware procurement with suppliers. Compliance Support Provide device, access, and configuration evidence for SOC 2 and other security certifications. Close gaps identified during audits and implement a continuous compliance framework to ensure infrastructure is audit-ready and compliant. Competencies Strong IT operations and infrastructure management capabilities. Hands-on expertise managing identity, access, endpoints, and cloud environments. Ability to manage outsourced helpdesk providers, MSPs, and technology vendors against defined SLAs and deadlines. Ability to balance centralized IT standards with the needs of multiple business units and technology environments. Strong organizational skills with the ability to maintain accurate operational documentation and compliance evidence. Ability to communicate clearly with executives, vendors, and non-technical users. Strong ownership and follow-through when managing integrations, escalations, security issues, and audit requirements. Required Qualifications 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs. Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings. Hands-on experience with an RMM platform, with NinjaOne preferred, and an EDR platform, with SentinelOne preferred. Working knowledge of AWS and Azure, including IAM, account structure, and landing zones. Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines. Experience supporting SOC 2 or ISO 27001 audits with technical evidence. Experience with M&A integration or running IT across several business units or tenants. Clear written communication with executives, vendors, and non-technical users. Bachelor's degree in IT, computer science, or a related field, or equivalent experience. Preferred Qualifications Experience with Abnormal Security, Cisco Umbrella, or similar email and DNS security tools. Scripting experience for automation using PowerShell, Bash, or Python. ITIL 4 Foundation certification. Microsoft 365 Administrator Expert or AWS Certified SysOps Administrator certification. Security certification such as CompTIA Security+, CISSP, or CISM. Familiarity with GDPR and managing EU data residency across tenants. Experience working with a global team, including overlap with India (IST) hours. Success Measurements Consistent IT service delivery across Cordance HQ and its business units, including effective management of tickets, escalations, and SLAs. Accurate and compliant device inventories across IT and endpoint security platforms. Timely completion of business unit IT and security integrations onto HQ-managed tooling. Effective management of MSPs and vendors against agreed-upon deadlines and service expectations. Reliable identity, access, endpoint, and cloud administration across Cordance environments. Timely delivery of technical evidence and remediation of gaps identified through SOC 2 and other security audits. Up-to-date IT operations documentation, procedures, contacts, and escalation paths. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

About Tala Tala is the AI-native credit infrastructure that connects global capital to the global majority. We combine proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. To date, Tala has distributed more than $9 billion in capital to more than 14 million customers across Africa, Latin America, and Asia, building the definitive contextual dataset on thin-file borrowers in emerging markets. Tala is now converting that foundation into shared infrastructure that partners, capital providers, and ecosystems can build on. The company has been named to the Fortune Impact 20 list, CNBC's World's Top Fintech Companies twice, CNBC Disruptor 50 for five years, and Forbes' Fintech 50 list for ten years running. Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you! The Role The Senior Product Analyst is a strategic partner to Product, Engineering, and Design, responsible for shaping product direction through rigorous analysis, strong product intuition, and deep ownership of metrics, instrumentation, and experimentation. This role combines analytical depth with product thinking, enabling teams to understand user behavior, validate hypotheses, identify growth opportunities, and make high-quality decisions at speed. The Senior Product Analyst operates autonomously, leads analytical strategy for their product area, and ensures that the product team has a robust, batteries-included analytical foundation. What You'll Do Drive end-to-end analytical discovery: define questions, shape hypotheses, perform root-cause analysis, and identify second-order effects Produce high-context, narrative-driven analysis that shapes product decisions—not just dashboards or metrics reporting Design tracking plans and instrumentation schemas; work with engineering to ensure correct implementation Implement automated alerting and monitoring to surface health issues, funnel breaks, outliers, and behavior shifts in real time Lead the design, execution, and interpretation of experiments (A/B tests, multivariate tests, staggered rollouts) Select and apply appropriate statistical techniques (frequentist/Bayesian, CUPED, time-series methods). What You'll Need 4-6 years in product analytics, data science, or growth analytics with extensive product-team experience. Proven track record influencing product roadmaps with evidence-based insights. Experience in high-velocity experimentation environments (consumer apps, fintech, SaaS, marketplaces). Expert SQL; fluency with Snowflake or equivalent cloud data warehouses. Strong experimental design and statistical analysis skills. Competence with data visualization tools and dashboards (Looker, Metabase, etc.). Compensation Additional Information Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

About Tala Tala is the AI-native credit infrastructure that connects global capital to the global majority. We combine proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. To date, Tala has distributed more than $9 billion in capital to more than 14 million customers across Africa, Latin America, and Asia, building the definitive contextual dataset on thin-file borrowers in emerging markets. Tala is now converting that foundation into shared infrastructure that partners, capital providers, and ecosystems can build on. The company has been named to the Fortune Impact 20 list, CNBC's World's Top Fintech Companies twice, CNBC Disruptor 50 for five years, and Forbes' Fintech 50 list for ten years running. Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you! The Role We are currently seeking a Sr SecOps Engineer to design, implement and maintain suitable infrastructure and application security solutions on AWS public cloud environments using DevSecOps mindset. You will bring world class cloud-native security expertise to implement solutions for security configuration hardening, vulnerability management, detection, protection and monitoring of security threats and intrusions, in an automated fashion. What You'll Do Driving the design and implementation of defense-in-depth infrastructure and application security solutions for our customer facing SaaS platform in AWS public cloud environments Driving architecture, implementation, configuration and automation of native and third party cloud security solutions for hardening, detection, prevention, logging and response solutions for security vulnerabilities and threats Provide thought leadership with a security bent of mind to the organization Working closely with Product, Engineering and IT in a DevSecOps model on technologies like FWs, ACLs, WAFs, IAM roles and permissions, Vulnerability management and hardening, Threat and Intrusion detection, Kubernetes Container Security solutions, Pen Test and endpoint security Assisting in incident response and triaging activities as needed for security incidents and events Using AI in security operations to streamline and optimize the security incident management, resolution. What You'll Need 5-7 years of previous experience deploying and administering security infrastructure in AWS public cloud environments, using Infrastructure as Code required In-depth hands-on experience with at least one public Cloud platform (AWS or GCP) with advanced knowledge of securing IaaS platforms and services like WAFs, Security Groups, EC2/Compute, EKS/GKE, ECR/GCR, S3/Cloud Storage, RDS/Cloud SQL, Logging and Monitoring Prior experience working closely with Product, DevOps and CloudOps' Site Reliability Engineers on shift-left strategies, CI/CD tools and solutions needed Experience working on DLP and endpoint security product is a big plus Security experience in a cloud native environment in one or more areas: authentication, access management, API security, Linux security, vulnerability scanning, threat and intrusion detection, firewalls, WAF, encryption technologies, container security etc. Experience using a programming language such as Python for automation (would be a plus) Security certifications from AWS, GCP , CISSP, CEH, OSCP preferred Compensation Additional Information Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence. The Operations Analyst will help translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk. You will partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution. This role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting. The ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action. Your Assignment Manage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities. Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions. Manage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity. Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations. Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions—not simply status updates. Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business. Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making. Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness. Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems. Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity. Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting. Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions. Your Qualifications Bachelor's degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience. 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment. Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions. Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities. Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution. Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership. Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools. Preferred Qualifications Familiarity with AWS, cloud consulting, or technology professional services environments. Familiarity with business intelligence and visualization tools such as Power BI. Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making. Advanced proficiency with Google Sheets and/or Microsoft Excel. Benefits Pay in USD 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission This role is a Functional Consultant - Contact Center focused on contact center modernization, responsible for leading discovery workshops with customer stakeholders and translating business requirements into functional specifications, user stories, and acceptance criteria for Amazon Connect implementations. They use call listening and interaction analysis as a core discovery method, mining recorded voice and chat data to surface undocumented processes, score quality, and root-cause self-service containment failures, then convert those findings into AI agent scripts, process maps, and prioritized improvement recommendations. Serving as the primary liaison between customer stakeholders and Caylent's delivery team, they own BRDs, traceability matrices, and UAT facilitation while also mentoring junior BAs and contributing reusable discovery assets to strengthen the CXE practice. Requirements & Discovery Leads structured elicitation workshops with client stakeholders (contact center operations, IT, compliance) to document current-state processes, pain points, and target-state workflows, then breaks business requirements into discrete, ID-tagged functional requirements, user stories, and acceptance criteria before design work is scheduled. Maps legacy contact center processes (e.g. Avaya, Genesys, NICE) to Amazon Connect capabilities, identifying gaps, configuration options, and where custom development is required - favoring configuration over customization. Builds and maintains the live link between every requirement ID, the design decision addressing it, the epic/story implementing it, and the test case validating it. Runs the review gate before design starts and the verification gate before release (i.e. no ticket enters a sprint, and no story closes, without a traced requirement ID) Owns the intake of requirement changes, logs impact to the RTM, and hands schedule/budget impact to the technical PM rather than letting scope drift silently.. Runs requirement walkthroughs with architects and engineers before design starts, and with QA before test design - catching ambiguity before it becomes code. Process & Data Analysis Analyze contact center KPIs (AHT, containment rate, CSAT/NPS, Retention) to baseline current performance and define measurable success criteria for engagements Partner with engineering to define data models for Customer Profiles, Cases, and the Connect analytics data lake (Glue, Athena, QuickSight), ensuring reporting requirements are captured up front Document AI agent and self-service requirements: call/chat intents, escalation paths, containment targets, and guardrail/compliance needs for AI-driven interactions Call Quality & Interaction Analysis Conduct structured call listening and quality assurance reviews across recorded voice and chat interactions, scoring them against defined quality criteria - compliance adherence, process accuracy, soft skills, and resolution quality and packaging findings into QA reports and trend summaries for customer stakeholders Use call listening as a process-discovery method: mine recorded interactions to surface undocumented business processes, decision points, exception paths, and agent workarounds, then codify what agents actually do into current-state process maps that validate or correct stakeholder-described workflows Translate documented business processes into structured AI agent scripts and call guides, greetings, identity verification, decision trees, objection and exception handling, required compliance language, and closing sequences that standardize agent behavior and feed training materials, knowledge bases, and agent-assist tooling (e.g., Amazon Q in Connect) Perform formal evaluations of calls, chats, and cases using evaluation forms and scorecards (e.g., Amazon Connect Evaluations with Contact Lens), and synthesize results into performance-trend reporting for operations leadership Analyze interactions that escaped self-service to root-cause containment failures, misrecognized intents, missing self-service capabilities, authentication friction, confusing prompts, or premature zero-outs and convert findings into prioritized, evidence-backed recommendations for IVR and AI improvements that measurably raise containment rates Stakeholder Collaboration & Documentation Serve as the day-to-day liaison between customer business stakeholders and the Caylent delivery team, managing scope clarifications and change requests Produce clear, well-organized documentation: business requirements documents (BRDs), process flow diagrams, current/future-state maps, and UAT test plans Facilitate UAT sessions, triage defects and enhancement requests with stakeholders, and prioritize backlog items against business value and delivery timelines Support project governance: status reporting, RAID logs, and steering committee materials for contact center modernization programs Practice Contribution Contribute reusable discovery templates, requirement checklists, and process maps back to the CXE practice so future engagements start further ahead Support pre-sales: participate in discovery calls, help scope SOWs, and provide business-analysis input on estimates for contact center engagements Mentor junior Functional Consultants on contact center domain concepts and Caylent's discovery methodology Your Qualifications 5+ years of business analysis experience, including 1+ years supporting contact center, CCaaS, or customer experience technology implementations 5+ years experience in analyzing call center interactions as a process discovery methodology for mining patterns in call center interactions. Working knowledge of using Amazon Connect or a comparable CCaaS platform (Genesys, Avaya, Cisco, NICE) for finding, evaluating, and mining call center interactions. Demonstrated ability to write clear functional requirements, user stories, and acceptance criteria that engineering teams can build directly against Familiarity with contact center KPIs and operations concepts (AHT, containment, CSAT/NPS, SLA, Retention) Strong facilitation and stakeholder management skills; comfortable running workshops with both business and technical audiences Proficiency with requirements and diagramming tools (i.e. Jira, Confluence, Lucidchart/Visio, Figma) and basic SQL or reporting-tool literacy Proficiency with Microsoft Office tools (Excel, Word, Powerpoint) Preferred Qualifications Exposure to conversational AI / self-service requirements (Amazon Lex, Amazon Q in Connect, or comparable IVR/chatbot platforms) Experience in regulated verticals: government/public sector, healthcare (HIPAA), or financial services Consulting or client-delivery background Experience with data visualization tools (QuickSight, Tableau, Power BI) Experience in Python Experience with AI tools Benefits 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are hiring a detail-oriented Accounts Receivable Clerk who will support the order-to-cash process by processing and reviewing sales orders for accuracy before they move forward to billing and invoicing. The specialist ensures every order is accurate, complete, properly approved, and aligned with customer account status, payment terms, pricing, and company policies. About the Job As part of the AR team, the Accounts Receivable Clerk plays an important role in ensuring billing accuracy and efficient order processing. You will work closely with cross-functional teams to confirm that customer orders are ready to be processed and invoiced without delays or errors. This position is ideal for someone with experience in Accounts Receivable, billing, order review, customer account reconciliation, collections support, or finance operations. The role requires strong attention to detail, clear communication, and the ability to identify issues before they affect customers, invoices, or month-end close timelines. What You Will Be Doing Process and Review sales orders for accuracy, completeness, pricing, discounts, taxes, payment terms, billing details, and potential discrepancies or order inaccuracies. Confirm customer account status, outstanding balances, payment history, and collection notes before processing and routing orders. Validate purchase orders, contracts, approvals, tax details, and required supporting documents. Identify missing information, duplicate orders, billing discrepancies, incorrect payment terms, pricing issues and contract mismatches before invoice generation. Coordinate with cross-functional teams to resolve order issues promptly focusing on accuracy and clear communication. Assist with customer account reconciliations, invoice corrections, credit memos, payment application and payment-related inquiries. Maintain accurate records of processed and reviewed orders, approvals, communications, and issue resolutions. Support month-end close by ensuring all orders are processed, reviewed and approved and ready for accurate and timely billing. Follow internal controls, company policies, documentation standards, and compliance procedures related to sales orders and receivables. Recommend process improvements to reduce billing errors, improve order accuracy, and strengthen the order-to-cash workflow. What You Need to Know / Have Experience in Accounts Receivable, Billing, Order Management, Finance Operations, Collections, or a related administrative finance role. Strong understanding of invoices, payment terms, customer balances, credit holds, collections activity, account reconciliation, and billing workflows. Ability to process and review sales orders, purchase orders, contracts, customer records, and account documentation with a high level of accuracy. Excellent attention to detail and the ability to spot discrepancies, missing information, and potential billing issues quickly. Strong organizational, analytical, and problem-solving skills. Clear and professional communication skills when working with internal teams and, when needed, customers. Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment. Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, or CRM/order management tools. Preferred Skills Experience with NetSuite and Salesforce, or similar ERP, CRM, billing, or accounting systems. Knowledge of order-to-cash, cash application and collections. Experience supporting billing deadlines, month-end close, invoice adjustments, or credit memo processing. Ability to document processes, track exceptions, and follow up on open order or billing issues. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs. Comprehensive wellness programs and mental health support Learning and development resources, including professional development tools and tuition reimbursement, to support your growth The technology and tools you need to do your best work Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.

ABOUT NASH Nash is last-mile delivery infrastructure. We help the world's largest retailers and commerce companies orchestrate, optimize, and manage their delivery operations. Founded in San Francisco in 2021, backed by Andreessen Horowitz and Y Combinator, Nash works with enterprise customers across North America, Europe, APAC, and the Middle East. Our platform sits at the center of complex delivery operations: connecting carriers, optimizing routes, managing fleets, and giving operators the visibility and control they need to run delivery at scale. We're not a marketplace. We're the infrastructure layer that makes the whole system work. Every enterprise customer presents a different operational reality. A grocery chain running same-day delivery from hundreds of stores has different constraints than a retailer consolidating three carrier networks into one. Nash doesn't sell a fixed product off a price sheet. We design and configure the system around how each customer actually operates, then deploy with dedicated engineering and product support. THE OPPORTUNITY Nash's ANZ business is anchored by some of the region's largest retail and grocery brands: multi-product, multi-year partnerships in which delivery is core infrastructure. This role owns a small number of those relationships in full. In International, customer success and solutions consulting are one seat. The person who designs the technical approach in a deal runs the launch that follows, then manages the account through adoption, performance, and renewal. You'll carry two to three enterprise accounts and the launches that come with them, from the sales cycle through go-live to the multi-year account work after it. This is one of two seats we're opening now in an established ANZ team, alongside two colleagues already in the role. The accounts are large, the operations are complex, and the customer expects the person across the table to know their delivery operation as well as they do. WHAT YOU'LL DO LEAD TECHNICAL DISCOVERY AND DESIGN Own the technical and operational depth in enterprise sales cycles for your accounts. Run discovery with the customer's engineering and operations teams, define the integration approach, configure the demonstrations and pilots that validate it, and resolve questions on architecture, data, and scale before they reach contract. The designs you produce become the launches you run, so they need to be correct at the point of proposal. RUN LAUNCHES FROM SIGNATURE TO STEADY STATE Own implementations for your accounts: requirements, configuration, integration, cutover, operator training, go-live, and the stabilization period that follows. Coordinate the customer's stakeholders and Nash's central engineering and specialist teams where a build requires them, and remain accountable for delivery performance until the operation runs without intervention. MANAGE THE BOOK Build durable relationships across your accounts, from the operators running stores and fleets to the executives funding the roadmap. Run the operating rhythm: business reviews, success plans, escalation paths. Track adoption, delivery performance, and platform health, and use them to identify what is underused, what is underperforming, and where the next workstream should be. This role carries no quota. Commercial expansion is owned by sales; this role owns the relationship, the adoption that justifies expansion, and the renewal. FEED THE ROADMAP Represent your customers inside Nash. Identify which gaps recur, which requests reflect one account's configuration versus a regional pattern, and what would change a customer's cost structure if Nash built it. Turn account knowledge into specific, prioritized product requests. WHAT SUCCESS LOOKS LIKE First 6 months: Full ownership of your accounts, with operating rhythms running and stakeholder maps built At least one launch run from signature to steady state Your technical designs in the proposals for every active deal on your accounts Account health reporting that internal teams use First 12 months: Measurable adoption and delivery performance gains across your accounts Renewals delivered and expansions landed in partnership with sales Improvements to how ANZ runs accounts, adopted across the team WHO YOU ARE You have 5+ years in customer success, solutions consulting, implementation, or product roles in SaaS or logistics, and you've managed large, complex customer relationships with commercial outcomes attached: renewals, renegotiations, expansions, or major implementations delivered. You are technically capable of running the design half of this role. You can lead discovery with an engineering team, define an integration approach, write basic SQL, and troubleshoot a configuration issue before escalating it. You may have started as an engineer or product manager; either way, you're comfortable in the technical detail. You understand delivery operations. You know why completion rate, cost per order, and ETA accuracy move the way they do, and you can explain it to an executive in a sentence. You communicate quickly, clearly, and concisely, and you're as comfortable with an engineering team as with a C-suite. You handle ambiguity well. The team has an established way of running accounts, but the accounts are large, the product moves quickly, and you will regularly do things for the first time. This role is probably not right for: Customer success managers whose job has been renewals and quarterly reviews, with a separate technical team doing the design and implementation. Here that work is yours. HOW THIS ROLE WORKS You join Nash's ANZ team alongside two colleagues already in the role, the regional sales lead, and the regional sales team, with direct access to Nash's product and engineering teams. The role reports to the VP & GM, International. Nash is a startup. The team is lean. You'll have significant autonomy and direct access to Nash's founders, product leaders, and engineering team, and you'll be in product discussions regularly, shaping what Nash builds based on what you learn in your accounts. The role is based in Sydney, hybrid, with travel to customer sites across Australia and New Zealand. Scope grows with the book: more accounts, larger launches, and regional responsibility over time. Posted by NASH DELIVERY TECHNOLOGIES AUSTRALIA PTY LTD ABN: 86 662 959 766 More about Nash Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. What You'll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance for US employees

At ClickUp , we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. We're looking for a Technical Implementation Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp's platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement. TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You'll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes. Technical Account Managers are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Supporting customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans. Account Health & Engagement: Monitoring adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately. Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs. Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes. AI-Native Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy. Core Responsibilities: New Customer Onboarding Support end-to-end onboarding and implementation of ClickUp for assigned customers using established discovery frameworks, templates, and project plans. Translate functional and technical requirements into ClickUp solutions for standard use cases under the guidance of more senior TAMs when needed. Guide customers through setup, integrations, and change management fundamentals, escalating complex scenarios appropriately. Use AI-assisted workflows where appropriate to prepare for discovery, summarize implementation decisions, and improve the speed and quality of customer follow-up. Account Health Management Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement. Execute standard adoption plays and account review cadences to maintain or improve health, leveraging existing playbooks and frameworks. Identify risks early and partner with senior TAMs and account teams to build and execute recovery plans. Run recurring meetings with your accounts, sharing usage summaries, recommended next steps, and capturing follow-ups. Connect AI adoption, automation usage, and workflow improvements to measurable customer outcomes such as efficiency gains, stakeholder adoption, and expansion signals. Workflow Mapping (IER Framework) Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows using established discovery guides and templates. Recommend optimizations based on documented best practices and apply workflow templates to support scale and consistency. Maintain clear documentation of customer workflows, data models, and configuration decisions following team standards. Use AI to help analyze repetitive workflow patterns, identify process friction, and sharpen recommendations — while validating outputs before using them with customers. AI Enablement & Agent Deployment Support adoption of ClickUp AI across relevant customer workflows by configuring and testing standard AI workflows and automations aligned to published best practices. Provide training and consultation on how to use existing AI and automation patterns; escalate novel or complex use cases to senior TAMs or specialists. Track and report AI usage and credit consumption against plan, surfacing straightforward opportunities to deepen adoption. Evaluate AI-generated outputs for accuracy, usefulness, and business relevance before sharing recommendations or enabling them in customer workflows. Help customers move from feature awareness to practical workflow transformation by identifying where AI can remove manual work, improve reporting quality, or speed execution in repeatable ways. Customer Success & Expansion Serve as the technical partner for assigned accounts, connecting usage to business value using established value frameworks and artifacts. Identify expansion signals (e.g., usage patterns, feature interest) and pass qualified leads and insights to the account team for follow-up. Collaborate with Sales and Customer Success to support renewals, expansions, and AI upsells, aligning your work to the broader account strategy. Cross-Functional Collaboration Partner with account teams, Product, and Services to maintain alignment between delivery and success for your accounts. Share customer feedback and insights to improve delivery and customer experience, focusing on clear problem statements and reproducible examples. Collaborate with more senior TAMs and internal stakeholders on complex initiatives, contributing execution and customer context. Core Skills & Competencies: Technical Acumen Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality, with a focus on applying documented solutions to customer use cases. Learns and adopts new features and patterns quickly. AI Expertise Uses AI and Agents as a daily multiplier, not just an area of awareness. Comfortable with generative AI concepts, prompt design, and automation frameworks, and able to show examples of AI improving work quality, speed, or consistency in a customer-facing environment. Able to implement standard AI use cases and identify when to bring in senior partners for more complex or novel scenarios. Consultative Discovery Strong at workflow analysis for core, well-understood processes. Uses structured discovery guides to identify friction points and map customer needs into ClickUp using existing best practices. Project & Program Management Strong project and time management for your account load. Able to juggle multiple accounts and workstreams with regular check-ins and guidance from your manager or senior TAMs. Data & Reporting Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. Interprets usage data to support clear, actionable recommendations within established frameworks. Customer Engagement Executive presence and strong communication skills, with an emphasis on clarity, expectation setting, and follow-through. Builds trust with customer stakeholders by reliably executing agreed plans. Account Ownership Accountable for day-to-day execution for your book of business: proactive in follow-through, organized, and focused on achieving measurable outcomes while escalating higher-risk or highly strategic decisions. Collaboration & Influence Works cross-functionally with account teams, Product, and Sales to align on outcomes. Influences through clear data, customer stories, and consistent execution, while relying on senior leaders for major strategic decisions and escalations. AI-Native Candidate Expectations: Can demonstrate examples of using AI tools, prompts, automations, or agent-assisted workflows to improve personal productivity, customer delivery quality, or workflow outcomes. Can speak concretely about where AI added value, where human judgment was still required, and how success was measured. For this level, we are looking for evidence of strong applied AI fluency in execution — not necessarily novel model development or highly complex custom agent architecture. Interview Signal: Be prepared to walk through how you use AI in your work. Our interview process will assess practical AI capability, including how you apply AI to workflow analysis, customer execution, judgment, agentic workflows, and measurable outcomes. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @ clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Join the company that's building the telemetry infrastructure for the AI era. At Cribl , we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next. We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You'll Love This Role As a Sales Director at Cribl, you'll lead, support, and inspire a diverse team of geographically aligned Regional Sales Managers. Your focus will be on attracting top talent, nurturing growth, and empowering your team to excel in both new logo acquisition and account expansion—consistently exceeding ambitious quarterly and annual goals. This is more than a leadership role; it's a unique opportunity to drive meaningful impact and fuel Cribl's continued success. Please note, this is a remote role based out of Singapore. As An Active Member Of Our Team, You Will... Recruit, develop and lead a team of 5-7 Enterprise Sales Reps across a specific geography Building a sales team and the future sales leaders of Cribl Develop a business plan to overachieve sales goals Manage and maintain sales ecosystem from generating leads through closing You will be part of a proven leadership team and play a key role in developing the GTM. Reporting to the VP of Sales We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours If You've Got It - We Want It Minimum 5 years of leading Enterprise sales teams Experience scaling and growing an Singapore team A successful track record of overachievement annually Experience leading sales team who sell through security channel partners Experience navigating complex sales cycles Experience with SAAS sales - cloud, logs, metrics, IT operations and security Background of successfully selling large deals to large enterprises (Fortune 1000) Background using MEDDIC and Command of Message Experience developing pipeline and opening new accounts Bonus points/Preferred Skills: Background in Cloud, Security, or Machine Learning Nice to have iRAP and CAUDIT experience #LI-GC1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us .

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're looking for an experienced, fluent Japanese speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You'll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What You'll Be Responsible for In this role, you'll: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users. Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps. Ask smart, targeted questions that turn incomplete reports into actionable cases. Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations. Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself. Mentor junior team members and help raise the overall bar for support quality. You Might Be a Good Fit If You You have 6+ years in technical support, backend engineering, SRE, or similar. You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. You're strong in high-performance SQL and query optimization. You're comfortable troubleshooting complex setups, including multi-tenant schema patterns. You can debug edge functions and understand distributed system behavior when failures get tricky. You've handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. You have hands-on experience with cloud hosting providers like AWS. You're comfortable in terminal and Linux environments. You thrive in high-volume situations and can form/test assumptions quickly. Additional Requirements Must be a fluent bilingual Japanese/English Speaker Must have experience support complex technical products in Japanese with native speakers Ideally located in Japan, but location is flexible as long as you can work during Japan business hours. データベースサポートエンジニア Supabaseについて Supabaseは、開発者が開発者のために作ったPostgres開発プラットフォームです。データベース、認証、ストレージ、Edge Functions、リアルタイム機能、ベクトル検索を含む、完全なバックエンドソリューションを提供しています。すべてのサービスは緊密に統合されており、成長に対応できるよう設計されています。 職務内容について 経験豊富な日本語で対応可能なデータベースサポートエンジニアを募集し、サポートチームに参加していただきます。開発者の複雑な課題解決を支援し、より信頼性の高い開発を実現し、Supabaseプラットフォームを最大限に活用していただけるようサポートします。お客様やグローバルのエンジニアリングチームと密接に連携し、実際の利用状況に基づいて製品品質や開発者体験の向上に貢献していただきます。 このポジションは、非同期かつスピード感のある環境で力を発揮でき、数百万人規模で利用される開発者ツールの構築にやりがいを感じる方に最適です。 主な業務内容 このポジションでは、以下の業務を担当していただきます。 Postgres、認証、RLS、ストレージ、リアルタイム機能、Edge Functions、クライアントライブラリにまたがる高度な顧客課題の調査・解決 ワークロードの最適化やよくある落とし穴の回避に向けたコンサルティング的かつ積極的なアドバイスの提供、および最も高度なユーザーへの個別対応 バグの再現、根本原因の特定、回避策の提案、および確実な再現手順を伴うエンジニアリングチームへのエスカレーション 不完全な報告内容を対応可能な案件に変えるための、的確で的を絞った質問 あらゆるレベルの顧客ユーザーとの明確かつ思いやりのあるコミュニケーション(特に影響度が高い、または緊急性の高い状況において) チケット全体からパターンを見出し、ドキュメント、ツール、製品自体の改善を提案 ジュニアメンバーの育成、サポート品質全体の向上への貢献 以下に当てはまる方はこのポジションに向いています テクニカルサポート、バックエンドエンジニアリング、SRE、または類似職種で6年以上の経験がある方 PostgreSQLに関する深い知識をお持ちの方(autovacuumの挙動、WALの増加、長時間実行トランザクション、テーブルの肥大化などの内部構造を含む) 高パフォーマンスなSQLおよびクエリ最適化に強みをお持ちの方 マルチテナントのスキーマパターンを含む、複雑な構成のトラブルシューティングに抵抗がない方 Edge Functionsのデバッグができ、障害が複雑化した際の分散システムの挙動を理解できる方 データ移行に関する問題(pg_dump/restore、スキーマの差異、移行失敗など)に対応した経験があり、安全な復旧方法を理解している方 AWSなどのクラウドホスティングプロバイダーでの実務経験がある方 ターミナルおよびLinux環境に抵抗なく対応できる方 業務量の多い状況でも力を発揮でき、素早く仮説を立てて検証できる方 追加要件 日本語・英語のバイリンガルであること 日本語の顧客を対象に、技術製品のサポートを行った経験があること 日本在住が望ましいですが、日本の勤務時間帯に対応できれば勤務地は柔軟に対応可能です What We Offer Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us. Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It's a highlight of our year. Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. ~400 team members 60+ countries 20+ languages spoken Over $1B raised (including our $500M Series F) 540,000+ community members We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. About The Role & Team Amplitude is looking for a Partner Solutions Architect - AWS to design practical, technically sound solutions connecting Amplitude with the data platforms our customers and partners use. As part of our Strategic Partnerships team, you'll work with AWS and consulting partners, bringing hands-on architecture experience across AWS, Snowflake, and Databricks. A major part of your work will be authoring clear reference architectures and data flow diagrams that explain how solutions operate, their dependencies, and their limitations. You'll partner closely with Product, Engineering, Solutions Engineering, and Professional Services to validate designs and help partners implement them successfully. As a Partner Solutions Architect - AWS, you will: Own the creation and maintenance of implementation-ready reference architectures and professional data flow diagrams, documenting system components, integrations, data movement, security boundaries, and operational dependencies. Design and validate integrations connecting Amplitude with AWS, Snowflake, and Databricks, drawing on hands-on experience building with these platforms. Evaluate proposed solutions for technical feasibility, clearly explaining architectural tradeoffs, unsupported capabilities, failure points, and implementation constraints. Enable partner architects, engineers, and consultants through technical deep dives, architecture reviews, and implementation guidance grounded in validated solution patterns. Work with Product, Engineering, and customer-facing teams to resolve architectural questions, surface integration gaps, and turn proven implementations into repeatable partner offerings. You'll be a great addition to the team if you have: You've worked as a Partner Solutions Architect or Partner Engineer, helping technology or consulting partners design and deliver integrated solutions. You bring experience with product analytics, customer data platforms, experimentation, or behavioral data pipelines. You've developed reusable reference architectures, integration guides, or service methodologies adopted by other technical teams. You understand the AWS partner ecosystem and have worked with partner architects or technical teams on shared customer solutions. You can lead productive architecture reviews, challenge assumptions constructively, and help stakeholders make informed technical decisions. At a minimum, you need to have: You have 5+ years of experience in solutions architecture, data architecture, partner engineering, or a comparable hands-on technical role. We welcome experience from internal architecture teams as well as partner-facing organizations. You have deep experience personally authoring reference architectures and data flow diagrams, with clear documentation that technical teams can use to build and implement solutions. You have direct experience building integrations, data pipelines, or other substantive solutions with AWS, Snowflake, and Databricks, beyond using their interfaces or consuming reports. You can work hands-on with APIs, SDKs, SQL, and a programming language such as Python or JavaScript to validate designs and troubleshoot integrations. You can explain how a solution works, where it can fail, and why an approach may be unsuitable, grounding your recommendations in implementation experience and technical validation. Our values: At Amplitude, our values guide how we show up for one another and for our customers: Humility: We operate from a place of empathy and openness, seeking to understand many points of view. Ownership: We take the initiative to solve problems that drive our shared company success. Growth Mindset: We're tenacious in the face of challenges and seek feedback in order to grow ourselves and others. Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions Employee Stock Purchase Program​ (ESPP) Other fun facts about Amplitude: Our customers love us! They've said we're the #1 product analytics solution for 23 quarters in a row on G2. We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. 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